BB Torch :: 9800 Menu And Back Keys Don't Work
Jul 28, 2011
I have a blackberry torch 9800 and the menu key & back key doesn't work when i slide my phone up. It only works whenever I use the full touch option, it used to work before but it just suddenly stopped.
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Nov 8, 2010
I updated my x10 mini pro a few days ago to android 2.1 The problem is that after the update the menu, home and back keys don't work after screen timeout so I have to press the key on the top of the phone to activate the screen and then unlock it.The point is why the hardware keys on the front don't work after screen timeout? Pressing the key on the top and then unlocking the phone can be really annoying...
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May 26, 2011
i am from Singapore and i can't seems to find any blackberry service centre here. i have only bought the Torch for less than 6 months and all of the keys won't work for my Torch. only the touch screen is functionable. where can i send my Torch for servicing? there should be a warranty, right?
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Jul 17, 2012
My Menu Key doesn't work anymore.
Does anybody know if it is possible to emulate the Menu key from the keyboard (some shortcut) ??
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Oct 16, 2011
the menu key and back keys both stopped working today. my phone was working just fine last night and when i woke up today i found these issues. my software is up to date.battery pulls don't do anything to fix the problem.especially since whenever i open a program i can't go back and close it and end up having everything running and have to do a battery pull
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May 27, 2014
No matter which setting I choose, the back and menu keys never light up... at all.
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Jul 22, 2012
I was just wondering if there's a way to disable these capacitive keys on the bottom? I want to disable it because I often use apps, and accidentally touch these keys, it's becoming really annoying. This is true especially when I'm using the camcorder app, and my right hand touches one of the keys and it exits. Or is there another camera/camcorder app that disables the keys?
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May 26, 2012
I just bought my XPERIA ST15i last May 15, 2012. Well, the phone with me now went through a series of replacement on the day I bought it. With the first store, I had it replaced TWICE on that SAME DAY because of the issue of it, XPERIA ST15i, activating its home and back keys by itself. For the third replacement because of the same issue, it ended with a refund. So I went to another store to buy another one, and luckily, that malfunction doesn't manifest anymore. Now, after about 2 weeks, that malfunction started to have its episodes again. The menu and back keys are now activating themselves whenever I'm using an app, or just the browser.
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Feb 18, 2012
I just bought the Droid 4 yesterday and the keys do not react until I press them about 3 or 4 times. Is something wrong with the phone, should I take it back, or is this a deficiency with all Droid 4 phones. Is there a sensitivy setting for the menu keys.
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Apr 15, 2012
keys menu and scape do not work in 9860?
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Nov 4, 2011
The menu-home-back-search keys at the bottom of the phone seem to randomly come off and on. I can't seem to tie it to any phone function. Is anyone else experiencing this.
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Nov 24, 2011
I've got a blackberry torch 9800 and recently when the screen is down (i.e. covering the keyboard) the call answer key and the menu key do not work. They work when the phone is raised, but not when it's not. I have tried restarting (both soft and hard) and have removed applications as well. I have since done a 'restore factory settings' on it. This seemed to work for all of 10 or so minutes but there after it reverted back to the keys not working when the cover is down.
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Sep 27, 2012
this morning I discovered that every single physical key has stopped working. I've tried restarting via battery pull. How do I fix this?
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Mar 31, 2011
All of a sudden my home keys across the bottom of the 9800 do no light up. I checked the backlight settings for display but they had no effect on the home keys. Even in a completely dark room, when I take the 9800 out of the holster, the screen lights up but the home keys are out.
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Sep 25, 2011
I have had my BB Torch 9800 for about 6 months now and I really like it. It seemed to be working fine and all of a sudden about a month ago the keys would stop working. I have taken the battery out for a reset and that works for a little while, but they stop working again. The phone has not water or physical damage to it so I have no idea why it has started doing this. I called AT&T several different times and all they could tell me was to troubleshoot the software. I have done that and did all of the necessary updates.
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Sep 29, 2011
I can't use the MENU Key of my Torch 9800. What can I do ?
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Aug 16, 2010
I am having issues with the keys not working properly on the touchscreen keyboard. When the phone is in portrait and I press on a key what shows up is the key at the left end of that row ex: if I press L an A shows up on the screen, if I press U I get a Q. If I turn the phone so that the keyboard is now on the same side as the USB port I only get whatever buttons are on the bottom of the screen. If I turn it 180 degress none of the keys work.
I have also noticed this happening in applications like Google Latitude. If I press any of the icons on the bottm of the screen the only one that registers is the zoom out key.
If I do a battery pull things work well for a bit and then it starts acting up again.
I haven't seen anyone else posting about this and I am hoping that it is just this phone. I am exchanging it tonight.
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Aug 2, 2011
Looking for a bit of advice. I've brought a Blackberry Torch and the keys under the screen don't work.
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Aug 19, 2010
If I dont hit the trackpad really quick it will bring up a menu in the middle of the screen that says things like "switch application" or "full menu" is there a way to disable that or not make it come up unless I hold the track pad down for an extra couple seconds?
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Aug 28, 2011
i have been going through some tough times the last month, all my blackberry keys did not work at all, only the touch screen worked, i gave it to a service center and then now all the keys but one work, thats the menu button
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Feb 26, 2012
I purchased a blackberry torch the other day, and am noticing today that the buttons surrounding the trackpad will not light up. They will flicker occasionally but theyd o not stay lit up. Seems like maybe a connection is lose or something. I'm not sure if this is new since I put the stuff from my old blackberry onto the new one but this is around the same time I noticed the problem. If I need to I'll get it fixed or something.... but im not sure if theres a software fix or something?
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Sep 8, 2012
A couple of weeks ago the light on the back and end call button went out. It came back about a day later. Those same two buttons went out this morning and now the menu button will not work correctly. When I hit it, it types "jk" into the search menu.
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Jan 18, 2012
I just bought my 9850 about 4 months ago. Now my escape and menu buttons don't work. It went from being able to either one down for over 5 seconds to get them to respond to nothing happening at all.
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Jun 11, 2012
My phone has been shutting off and coming back on randomly the past couple of days. I took it into my carrier today and they hooked it up to the computer and said that I just needed to update the software. This was fine, but by the time I got home my phone had shut off and I cannot get it to turn back on to do the updates.I have been searching these forums for hours and the only solution I can find is to wipe the phone clean and put a new OS on it. I have downloaded a new OS and I have tried several times to put in onto the phone but I can't get it to work. I have opened the application loader, but when it gets to the device application selection screen, there are no options for me to select. I tried to go into my files and choose the OS that I just downloaded but an error pops up (XML syntax error on line1) to be specific.
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Oct 7, 2010
I have an old back up of my old phone 9800 which i lost. I got a new Torch 9810 and tried to restore the address book from my old backup.The Address Book- ALL has 2400 entries but it is Dimmed ( Not Highlighted and cannot be selected)and below it says Dimmed Entries are ready only and cannot be restored
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Aug 17, 2010
My husband wants to downgrade back to the original OS because he is having problems with App world now that he upgraded and I am not since I upgraded.
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Aug 14, 2010
It was under the setup up folder on my new torch. I followed the on screen instructions to set it up on the phone then it said go to URL...website to use it. It then deleted that app icon from the setup menu.
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Sep 7, 2010
Somehow I set the default currency to the British pound, so everytime I hit the $ on the keyboard, the british pound symbol comes up.
I tried to go to options then Typing and Input>Keyboard just like Blackberry tells you to and supposedly there is a choice to change the default currency key, but I don't have that option when I go into the keyboard menu. Can someone tell me another way to do this or expain why the option to change the default currency key is missing from my screen when I go into keyboard options.
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Jun 12, 2012
I have a Torch and the home and back button aren't working. They work sometimes but have fully given up working and have to take the battery out. I have restored it and no luck so is there any shortcuts to go back.
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Jul 15, 2010
I have the Torch (9800) OS version: 6.0.0.668.I've had it for just over a year without problems but recently it will freeze to the point where I have to do a battery pull because it won't resolve the issue otherwise. Even then sometimes it doesn't come back on. It will slowly flash red (LED light) and the screen will remain black.It's done this twice where it won't turn back on at all. Eventually it does but the last time it did this, it didn't work for 2 days before coming back on (of it's own accord). I updated the software when it finally came back on as I was told it could be a software issue so I now have the OS version stated at the top of this message as opposed to 6.0.0.600.
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Sep 14, 2010
I have my Torch set to notify me when in range of saved networks. I never get prompted, but the phone auto connects whenever it is able. Any ideas?
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