BB Torch :: Home Keys Across Bottom Of 9800 Do Not Light Up
Mar 31, 2011
All of a sudden my home keys across the bottom of the 9800 do no light up. I checked the backlight settings for display but they had no effect on the home keys. Even in a completely dark room, when I take the 9800 out of the holster, the screen lights up but the home keys are out.
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Sep 14, 2015
So i got my phone about a week ago and when i do a reset back to factory new, they work until i have done the set up of phone, it no longer works. When i check under settings and display there is no options for my lights. How to turn it on?
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May 26, 2011
i am from Singapore and i can't seems to find any blackberry service centre here. i have only bought the Torch for less than 6 months and all of the keys won't work for my Torch. only the touch screen is functionable. where can i send my Torch for servicing? there should be a warranty, right?
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Aug 7, 2010
Does the Torch have charging pins like the Bold?
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Sep 27, 2012
this morning I discovered that every single physical key has stopped working. I've tried restarting via battery pull. How do I fix this?
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Jul 28, 2011
I have a blackberry torch 9800 and the menu key & back key doesn't work when i slide my phone up. It only works whenever I use the full touch option, it used to work before but it just suddenly stopped.
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Sep 25, 2011
I have had my BB Torch 9800 for about 6 months now and I really like it. It seemed to be working fine and all of a sudden about a month ago the keys would stop working. I have taken the battery out for a reset and that works for a little while, but they stop working again. The phone has not water or physical damage to it so I have no idea why it has started doing this. I called AT&T several different times and all they could tell me was to troubleshoot the software. I have done that and did all of the necessary updates.
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Sep 26, 2011
i've had a torch 9800 since last Christmas, and it's been working fine (with the occasional battery pull, of course). but now i have a strange problem. in the last couple weeks, i've noticed that the back arrow and the red key to the right of the trackpad no longer have a light showing behind them. (nor does the trackpad, but i don't remember if it ever did light up) it's not really a problem, as they still work, but it looks really weird!i have tried a battery pull many times, to no avail. and i also tried installing a brand new os, but likewise had no success with that method. in any case, it is now running the newest os possible (6.0 bundle 1907, v6.0.0.448). it's also running 3G, if that matters.
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Aug 16, 2010
I am having issues with the keys not working properly on the touchscreen keyboard. When the phone is in portrait and I press on a key what shows up is the key at the left end of that row ex: if I press L an A shows up on the screen, if I press U I get a Q. If I turn the phone so that the keyboard is now on the same side as the USB port I only get whatever buttons are on the bottom of the screen. If I turn it 180 degress none of the keys work.
I have also noticed this happening in applications like Google Latitude. If I press any of the icons on the bottm of the screen the only one that registers is the zoom out key.
If I do a battery pull things work well for a bit and then it starts acting up again.
I haven't seen anyone else posting about this and I am hoping that it is just this phone. I am exchanging it tonight.
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Aug 20, 2010
Anyone notice that when you make a phone call there is a red flashing led that you can see through the casing directly to the right of the status light? Took a week for me to notice.
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Nov 26, 2011
I have a torch 9800 and i woke up and it looked like it had just died but the red light was on so it obviously isnt dead, ive tried upgrading the software but keep getting error msgsi dont know whats going on but
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Jun 17, 2012
I tried a new battery and that didn't work. The phone was in my pocket I had sent a text and 15 minutes later it was off. I tried a hard reboot and charging it. It will not power up, no red light either.
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Aug 4, 2015
I've bought an old galaxy s6 white from someone, background light of the touch keys doesn't light up only "back and multitasking" symbols, it also lights up area around these symbols, I can see it very clearly in the dark. This thing doesn't happen on my brother's S6 gold.Is it normal on S6 white or my S6 has been replaced other glass?
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Aug 21, 2010
So I noticed the green and red lights ( talk and end buttons) and the track pad don't light up at night. I believe my Bold used to light up. Have I done something to change in options.
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Aug 15, 2010
Has anyone noticed the faint red blinking light to the right of the notification led while on a phone call?It only happens when using the handset and if you activate speakerphone, it stops until you put the call on the handset again.
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Aug 19, 2010
How do I turn off the bluetooth light? I use a earbud 80% of the time and the flashing blue annoys the heck out of me.
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Aug 23, 2011
The situtation that my Blackberry Torch has recently been in is that the out of no where, the Blackberry will freeze up. The LED indicator will be lit up for a short period of time, for a total of two times. After that, the system reboots itself. During this problematic process, I cannot use the buttons at all to try to stop it or do something else.I have reinstalled the OS Software and have done a hard reset during the red LED indicates.I don't have warranty becase I have purchase this off my friend after his warranty was over and he got himself another phone.
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Aug 5, 2012
My torch 9800 has a green light blinking at the top. This is where the red light normally blinks when I receive a message. What made the light blink green, and how can I get it to stop?
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Sep 15, 2011
Torch 9800. My L.E.D light will not turn off. It is blue. It is not flashing. It is not because of the bluetooth (I leave it off and do not use.) if the message indicator is on it is purple (blue + red). The other colors still work but end up blended with the blue. I have pulled the battery. (obviously it didn't help or I wouldn't be posting this.) I have contacted my carrier for support. No help. They will just replace the phone. My warranty is void and can't afford to buy a new torch. I have turned off everything I can and checked all options. Check the cpu and can not find anything running that shouldn't be.
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Aug 19, 2011
how to get rid of a green flashing light on a BB Torch 9800.
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May 30, 2012
I have Torch 9800 that won't turn on. My 9800 has the latest version of BB OS available (unless there was one released within the last 4 days) The red light only comes on when charged and goes on and off. When plugged into my PC it disconnects from the PC and then reconnects. Sometimes the charging battery symbol comes on and the blackberry loading screen after but the blackberry loading screen shuts off. I have tried a new battery and that is not the issue.
I read that you can do an OS reload but my BB is not showing as connected under my connections (the noise indicates a device has been plugged in)
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Oct 26, 2011
I had my torch 9800 almost a year now and I woke up saturday morning to find it completely off and it was on charge all night, I've tried taking the battery out and putting it back in. I've also had the battery out for 24 hours and when I put it back in the red light comes on for about 20 seconds (steady not flashing) and the goes off but that's only happened the once other than that I've had no luck. I've left it on charge tried a different battery and it still doesn't work. I've also put by battery in another torch and it works fine.
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Jun 7, 2011
i have a torch 9800 .....after putting the battery in it boots up gives me the att screen then operates for 5-15 minutes then goes black screen with the led flashing red. how can i solve this issue to operate device
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Jul 16, 2012
i have a new torch 9800 and the keyboard does not light up, even in dark areas. i have tried the battery on and off but nothing. is there a setting for this.
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Sep 29, 2011
The touch functionality still works, however, the screen does not light up or becomes extremely distorted and fuzzy most of the time. I called Rogers support and they seemed to believe it could be a software problem - but are you serious? I think they were just blowing me off.Okay - basically about a month ago, my screen would become pixelated and distorted when i would slide my touch screen up to reveal the keyboard. This problem still exists today. Ic ould sometimes get rid of it by locking and unlocking the screen, but after a day or two that never worked, so I began to use the phone only by using the touch screen. However, for about a week now the screen does not light up at all anymore. I would press the lock button and the bottom four buttons would light up - I would press the lock button again and they would turn off, but no screen illumination. Maybe - MAYBE - once a day I can manage to illuminate the screen and use it. But for the most part, the screen stays unlit.
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May 23, 2012
RAZR Maxx My problem is about the 4 bottom icons/buttons/keys (Menu, Home, Back, Search) not lighting properly. When in a fairly dark room they always stay lit. Last night before sundown the icons were not lit. It was too dark to see them without being lit. It also depended on the position. I do not know if this was due to internal position sensors or just getting different levels of light from the light sensors. I called Verizon Tech Support and they said this was normal. It may be "normal" but hard to use the phone if I cannot see the icons/buttons/keys.
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Aug 18, 2010
I just got torch today, activated and it don't connect to home wifi.It shows my ssid and says connected but when I try to browse says not connected.I can connect to data plan and surf, but I wanna connect to my home wifi.Tech support said try another wifi connection.So I went to AT&T store and sales guy connected to their internet wifi.I also went to mcd s and connect to wifi hot spots.But won't connect at home.I tried everything, And I had two boles 9000 before I tested last few days and same thing?Is it something to do with wifi router?I had security on and I changed settings in router and made my wifi home conn OPEN BUT STILL won't connect!
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Jan 17, 2012
My Blackberry Torch 9800 is synchronised with Outlook on my work computer but I want to create a second copy of my contacts on my home computer. How can this be done?
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Jun 12, 2012
I have a Torch and the home and back button aren't working. They work sometimes but have fully given up working and have to take the battery out. I have restored it and no luck so is there any shortcuts to go back.
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Nov 17, 2012
My 9800 pick signal wifi in my home is slow..my modem wifi in 1st floor and I stay in bathroom 2nd floor..signal detect only 1 bar..its not strong pick.
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Aug 25, 2010
Whenever I receive a text message from a sender like American Airlines where their name/number is a random set of numbers, it will not remove itself from the home page list even if I delete it. If I select it after I have deleted it, it's just a blank message. Any ideas as to how to resolve this? The only thing that has worked for me so far is to reset the phone. I don't want to have to do that each time a message of this type comes in to my inbox.
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