BB Torch :: New 9800 Doesn't Work And Can't Contact Anyone?
Apr 22, 2011
yesterday, after one month of usage, my 9800 display this error message:
phone not allowed - MM6
so, after some battery pull, decided to re-install the original SO. now i can see the name of my carrier and the full power of signal but i'm not able to make/receive phone call or text messages because it says: no service available.
i looked for any number to contact but i didn't find anything.
i've bought this 9800 to replace my iphone but i think i'll keep my iphone: with apple a problem like this will be solved calling the support center and receiving a new phone, with the blackberry.. it's better not to know! (one frriend of mine sent the bb to the support and it come back after 2 month still not working) any number to contact? or any person who wnat to buy my torch?
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Jul 17, 2012
My Menu Key doesn't work anymore.
Does anybody know if it is possible to emulate the Menu key from the keyboard (some shortcut) ??
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Apr 16, 2012
I have a 9800 black berry device that I bought from Saudi Arabia. This device doesn't work any more and without any previous problems with it. So, I want to know from where I can fix my phone and how much that will cost me? By the way, I am a student in Waterloo city, so I assume that it will be much easier to solve my problem soon.
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May 25, 2011
I am a blackberry developer working on a recording software. Just did an OS upgrade on my 9800 when I saw an upgrade alert on BlackBerry Desktop Software.The OS after upgrade is 6.0 bundle 2342 (v6.0.0.526 platform 6.6.0.195)Now when I run my application to do the voice record (WAV format, not AMR ), I keep getting an error "Requested bitrate is not supported", I tried different bitrate (8000,16000, 44100, 48000....), none of them supported.I used to use bitrate=8000 for recording and it worked, but now it throw above exception.I even change encoding bit from 16 to 8bit, channel from 1 to 2, didn't work.
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May 1, 2011
my devise is 9800 torch but it doesn't work with gprs . it shows edge on the top of screen . how do I do? can you tell me whether it has a special setting
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Jan 19, 2014
I can't seem to get it to do anything.
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Mar 28, 2012
i got a 9800 torch that doesn't come on and when put on charge the battery symbol comes up with a x across.how can i fix this?
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Aug 27, 2010
Anyone have issue where the caller id doesn't display the name even when the number is associated to a contact? Im pretty sure it worked up until a few days ago, very strange.
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Jul 14, 2011
I can't synch my contact list with outlook using BB desktop software. This seems to have happened after recent software upgrade. When I scroll the Synch options contact and calendar are missing. When I go to Device and Advance Settings and Default Services only my webmail accounts are shown and none of my outlook email accounts. How can I get back to synching with my outlook folder?
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Aug 15, 2010
Ok I have noticed that on the Torch the text tone is the same for everyone even if you assign a ringtone and tone for message for a contact. Before on the 9700 when you received a text, e-mail whatever tone was assigned to that contact came through. I guess that feature is gone.
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Jun 12, 2012
New torch bought in Australia adds the No. 86 to the start of each of my contacts numbers when I call/message them. So the contact number 04xx yyy zzz becomes 864xx yyy zzz. Being Chinas' country code I am guessing my phone originated in China???? How do I stop the phone from adding the prefix??
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Aug 16, 2011
I am trying to transfer all of my contacts from from an older torch 9800 to a new torch 9800 but only a portion of the contacts are being copied. I have tried backup-restore via desktop software etc... but it's not copying the complete list. Tried to do it at AT&T store but that just duplicated the 425 contacts that I all ready had. After I manually deleted all of the duplicates....Tried again to no avail.
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Feb 27, 2010
It doesnt work...... I assign a pic of the contact and a tone but when they ring me the pic shows but the tone is set to a default which is the nokia original tone and not even a tone ive chosen, ive updated the software and its still the same.
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Jun 9, 2011
When i type a mail or forward a mail their is TO or CC, i write to a mail's first word but there is not auto search the mail id.my deatils are as follows :Black Berry modal 8520V5.0.0.592I am using yahoo, gmail and corporate enterprises account.Total 4 nos. of mail pushing on my handsetmy defalut messaging service mail is my corporate mail i.e.
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Jul 28, 2011
Has anyone managed to get Skype contact sync to work with their Atrix? I added the Skype account but it doesn't seem to synchronize any contacts. I've also had the account mysteriously vanish from the list of accounts.how to get this working?
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Sep 14, 2010
I have my Torch set to notify me when in range of saved networks. I never get prompted, but the phone auto connects whenever it is able. Any ideas?
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Oct 16, 2012
The touch screen works, but none of the buttons work. I have restarted, I have removed the battery numerous times, but nothing. It was working this morning. No water damage, no drop damage, just stopped working. I am limited in what I can do and almost every time I want to close an application, i need to remove the battery because there is no way to close. It's very frustrating. I can still take and make calls but have difficulty even hanging up after a call!I took it to ATT and it is no longer under warranty. I may just take it in to a repair place
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Nov 11, 2011
it's essentially dead. The touch screen and everything else worksfine, but the phyisical keyboard won't work.
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May 26, 2011
i am from Singapore and i can't seems to find any blackberry service centre here. i have only bought the Torch for less than 6 months and all of the keys won't work for my Torch. only the touch screen is functionable. where can i send my Torch for servicing? there should be a warranty, right?
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Aug 4, 2011
My BlackBerry Desktop Software suddenly interrupts to communicate with my BlackBerry 9800 device. I begin to receive a massage:"BlackBerry Desktop Software cannot communicate with theconnected device"The BB9800 isn't rebooting, has full-charged battery and I havethe latest Desktop Software, but "retry" option doesn't help.I have reinstalled the Desktop Software but it doesn't help as well.I can see both device's and media-card's folders and can work with them, but cannot use any other options of theBlackBerry Desktop Software.
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Oct 18, 2011
I am trying to view my installed apps on my Torch via the desktop software. All I have displayed is "Loading applcations from device..." My torch flashes a couple of times when I click on "View aplications" but that is all that happens. My torch does sync via the desktop without issues.
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Mar 11, 2012
Handset: Torch 9800
Desktop Manager Version: 5.0.0.11
Problem: When I connect Torch with PC and start Desktop Manager, DM asks password for BB. Once the password is punched, DM takes some time to connect i.e. a PC and BB is shown on Torch screen, trying to connect to each other AND then DICONNECTS.
Actions Already Taken: I have uninstalled and reinstalled DM. I have taken out battery and reboot BB. BUT problem persists.
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Jul 15, 2010
I have the Torch (9800) OS version: 6.0.0.668.I've had it for just over a year without problems but recently it will freeze to the point where I have to do a battery pull because it won't resolve the issue otherwise. Even then sometimes it doesn't come back on. It will slowly flash red (LED light) and the screen will remain black.It's done this twice where it won't turn back on at all. Eventually it does but the last time it did this, it didn't work for 2 days before coming back on (of it's own accord). I updated the software when it finally came back on as I was told it could be a software issue so I now have the OS version stated at the top of this message as opposed to 6.0.0.600.
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Jul 26, 2011
We have a contact list in html format in our organization. The contact list is displayed by the BB browser. The emails and phone numbers in this list work fine for other models we have (9650,etc.) But users with new BB Torch 9800 can not click on the phone numbers or emails any more. Our provider is ATT. The OS I believe is 6.0.0.246.
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Sep 20, 2011
trying to activate my work email to my blackberry torch 9800. the phone is contacting the server but never connects. keeps asking me to continue the activation or cancel the activation.
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Sep 2, 2011
i hadn't been on my phone for about 2 days and when i went on it the four main buttons (green call button,bb button, and the end call/turn on/off button) they weren't working. i can seem to figure out whats wrong, /:
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Jun 6, 2012
I have got a Blackberry Torch 9800 and the screen just wont work. It used to, but then it got worse and worse, and now the screen just wont work, the rest of the phone works but you cant see anything. When the screen did work if I slide up the screen then it would go all weird. When I press the unlock button, the lights come on like it works, but the screen wont?
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Nov 21, 2011
My wi-fi works fine and i use it alot, however my mobile network won't work. What do i do?
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Nov 25, 2012
I have a problem with my blackberry torch 9800; the touch screen does not work!, I have tried to re-install the OS using blackberry desktop and re-set the phone by pulling the battery out and put it again but still they don't work!.
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Jul 28, 2011
I have a blackberry torch 9800 and the menu key & back key doesn't work when i slide my phone up. It only works whenever I use the full touch option, it used to work before but it just suddenly stopped.
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Oct 24, 2012
My torch 9800 suddenly stops & a clock like thing appears, maybe a saving mechanism. How do I change it?
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