I recently upgraded the OS on my Torch 9800 to OS 6 bundle 2647. Everything seems okay except that the passwords that were stored in my SplashData app are now gone. Is the data file still on the phone somewhere or can it somehow be recovered?I did not back up the phone with the Desktop manager before the upgrade.
View 1 RepliesAfter updating to 2647, I can't find the password keeper, doc , PDF and spread sheet in the applications folder. Those applications are really important to me and I don't know what is the problem, is it the new software doesn't have those applications or some kind of an error during the installation of the software.I really need those apps ,degrade to the previous version or reinstall the same version again.But I don't know how to do the both. step by step instruction from where to download the so and how to install it to the phone.
View 2 Replies View RelatedTorch 9800 on AT&T
V6.0 Bundle 2647
Free Space 268.5mb
I recently updated to 6.0 bundle 2647 and since updating I have had several random freezes of the device while doing nothing. I keep the device locked with a short password, and then in a holster most of the time. I have had the situation happen about once a day, very random, where I would pull it out of the holster and try to access it by pressing unlock or sliding it open and nothing works. No response, just a display of the lock screen (no pwd input) and clock of the time when it froze. This is very frustrating and I'm getting ready to downgrade to the previous version.When it occurs, it's usually been idle, not running any apps.
i've been having issues with my bb torch 9800 (6.0 bundle 2647), randomly shutting down. when i finally get it to turn back on, it reboots.i've tried working with at&t tech support for a solution, but nothing we've tried has worked long term, and it's very frustratini've tried:soft resets (taking out the battery while phone is off)hard resets (taking out the battery while phone is on)master reboots (wipping phone clean of all data and software, then re-installing software)i have very limited media/apps on my phone, yet, this issues keeps occurinfree memory: 315974563 bytesapplications installed: at&t code scanner 2.0.14blackberry app world 3.0.1.29blackberry maps 6.0.0.32blackberry essenger5.0.2.12blackberry podcasts 1.5.0.28browser 6.0.0bubble bash 2.0calculator 6.0.0calendar 6.0.0clock 6.0.0contacts.0.0email setup application 6.11.0216.1323facebook 20.0.50file explorer 6.0.0google maps 4.5.3google talk 2.5.108help 3.0.0.32home screen 6.0.0media, memopad, mesages, options, password lock, phone, setup 6.0.0slacker radio 3.1.152social feeds 1.0.0.58tasks 6.0.0twcrtfree 1.5twitter 2.0.0.16visual voice mail 3.0.0.129voice dialing 6.0.0Internet 1.0.0.40
View 1 Replies View RelatedIts been a while since I purchased my Blackberry Bold 9780 (February to be precise). I was extremely happy with its functioning aand it never gave me any problems...until yesterday. I have a Apple Macbook on which I have loaded the Desktop Software to backup my data, transfer music, photos, etc.Yesterday as soon as I connected my device to my computer it notified me that there were updates for my device and if I would like to install them. I ticked on the necessary options to backup my data and initiated the update process. That was the last time I saw my device working fine. It took a while to update after which it finally showed up on my desktop software. The OS was now 6.0 build 2647. I safely disconnected my phone to check whether everything was ok. At first glance it was all good and that was until I went into the setup app on my device and clicked on email set-up. It just showed a small loader for a microsecond but didn't respond. To make matters worse, I couldn't exit the setup app and the device just hung up. After a hard reset, it did manage to enter the email setup app, showed me two options (Internet mail account, Enterprise account). clicking on any one of them bought me back to the same hang where the device just froze. Multiple hard resets later, took another route to find the problem. This time through my email message inbox---->options---->account management. This is where is showed me a message which read that it was unable to load my account settings and I ned to contact my wireless service provider. 2 hours on the phone with the tech supervisor from Orange and half hour of security wipe, left me back to square one. Issue not resolved yet, device takes ages to start and flashes a red light everytime before it boots....and most importantly can't setup any new mail nor can update the settings of the current ones.
View 1 Replies View RelatedI had upgraded to the new version 5.0 bundle 1168 and since then have lost some of the features from the prious version 2. The password keeper vault had a lot of information and I want to retrieve it. I have the Blackberry desktop software and have back up of the old data.Is it possible to keep the new version however have the information from the password keeper loaded into it.
View 1 Replies View RelatedI have tried several times to load this upgrade by both apploader and desktop software. Apploader states that the update is not available from this server, the desktop software downloads it but hangs during the device backup. I have even tried to do a backup from the desktop software and the backup hangs too.
View 3 Replies View RelatedTonight I updated my software to v6.0.0.526 and when I started back up my wallpaper was back at default and my media was wiped. I can't find my pictures and I also can't identify them in my device backup.
View 1 Replies View RelatedI am trying to upgrade my BB torch 9860 OS version to 7.1.0 bundle 1646, But unable to do.I try to upgrade using the aploader as well bb desktop manager.
View 9 Replies View RelatedI did an upgrade today, followed instructions, did backup with all boxs ticked, after upgrade completed I did the retore action etc. But I have not got all contacts saved and do not have any of the previously uploaded applications. I need them urgently, but no one available at erickson help line. Also vodaphone phone line and service office are not able to help me my service is with them.How do I get this critical info back, as I urgently need to contact several people in my contact list, but can't without their numbers that are saved into my phone or wherever they get saved when entered.Have also done previous backups, but none seem to restore this info.
I just upgraded the desktop and phone OS to 6.x and now I have lost some data. How do I reset the old operating system?
View 1 Replies View RelatedI'm using a Blackberry Curve 8520, I'm trying to upgrade my phone to Bundle 6 but the Blackberry Desktop Software doesn't tell me I need an Upgrade, so I want to ask if I need a patch or the hardware don't have the requirements of the new OS.
View 2 Replies View RelatedI have a (relatively) new BB Bold 9790. I connected today via the Desktop manager and it asked me if I wanted to upgrade my software bundle (I am on OS 7). I clicked on "yes" and it went off and did the deed. I have to confess I did not do a manual backup as my previous experience has been that the DM does the backup for you and it's worked well.
So after the upgrade everything was back as it was (my icons in the same place, emails, pics etc) apart from all my SMS! They have all disappeared. I am receiving new ones fine but the old ones have all gone. I had quite a lot of useful information in the old SMS (yes I know I should have backed these up) ... is there any way these can be recovered? I cannot belive the DM did not back these up and restore them but if I go ito the DM and look for a backup there is no recent back ups so I can't find anything to restore from.
I try to upgrade my device (9780) software from OS 6.0.0.285 bundle 863 to bundle 2115 (i guess) using blackberry desktop software and from web.. but it keep telling me the same notification "An error has occurred while downloading software for your device.
I already try to download the device software from the list of provider (in this case, I use indosat, cause im in indonesia) and the site is under maintenance huff...when i giving up on upgrading my os, i try to upgrade my bbm to bbm 6 version.. then, my device reboot.. and its gone.. there's no bbm icon.. in my application management, there's blackberry messenger still in version 5, but when i try once again) download the new one from the web, it said "Already installed"
After recently updating my Bold 9780 to OS 6.0 Bundle 2534 I'm getting the "My Services" screen at startup plus the phone is automatically trying to connect to a specific bluetooth device - both of which it never did before the upgrade.
View 3 Replies View RelatedI have had a notification on my BB 9900 (UK Vodafone) that version 7.1.0 bundle 1149 is available to download.When I try and download it on my BB it tried for a min or two then says "update request failed.. try again later or update using blackberry desktop manager on your computer."I then downloaded the latest version of "Blackberry Desktop Software" and clicked on "update" - it then reported "There are no blackberry device software updartes available."
View 4 Replies View RelatedYesterday I upgraded the software on my Torch, to whatever the recommended upgrade was. Now, when I go to my contacts and touch the touch screen to dial one of the contacts, nothing happens. By upgrading did I all of a sudden lose the ability to dial simply by touching the contact name?
View 1 Replies View RelatedI've upgraded my BB Bold 9900 software to 7.1.0 bundle 1310. Before that my battery lasted for 2 days with moderate use. Now it drains completely in 8 hours, whether the BB turned on or off! Maybe even how I can roll back the upgrade?
View 1 Replies View RelatedI just lost all my data when I updated the phone on the desktop and don't know how to retreive all my setting etc. I tried to restore but I don't have a backup file.
View 4 Replies View RelatedI have run the update and something has gone bad. Not only I've lost all contacts, mails, SMS and so on, but I can't find anywhere the backup that Desktop Manager claimed to have executed while updating.
View 2 Replies View RelatedMy girlfriend and I both have Bberry torch (9800). I have updated her Bberry with the Desktop Manager a couple of days ago and for some reason, the update took a lot more time than usual (more than the whole afternoon). I know it was frozen, but I didn't want to loose any software info and have problems with a half-updated device. But, at the end of day, I had no other options, and I had to reboot the update again. Luckily, I had done my back up prior to this.
And as expected, after the successful update, I had lost all my personal data due to the failure of the first update attempt. Therefore, I uploaded the back up in the device, and all personal data came back (lucky me).However, the information in the password manager application is all gone.
BBM Disappeared after 7.1.0 Bundle Downloaded
View 1 Replies View RelatedI recently updated my torch 9800. The Bb desktop successfully dowloaded all the modules. Bet when it automatically rebooted, it hangs halfway and received an error that the PC cannot communicate with the BB because of the obvious reason.
I had no choice but to disconnect the BB from the PC and remove the battery and back so it can boot properly.
It seems to be working properly with the previous software (not the 2475) I hope the download did not do anything to make it work improperly.
for sure blackberry tested this update before giving it to consumers but I am just wondering why this issue happened.
I just updated my bb to the newest bundle. However all my languages have changed, I have korean thai, and bahasa indonesia. The update deleted english, french, and spanish. How can I add them back into the language section?
View 1 Replies View RelatedI can't connect to my car's (2008 Range Rover Sport) bluetooth ever since I've updated my AT&T BB Torch 9800's OS to the 6.0 bundle 2342. I was hoping this recent 2647 would fix the problem but it unfortunately has not. I had no problems connecting to my car's bluetooth until the last 2 updates.
View 1 Replies View RelatedI saw that there is an update to the software for my new Torch, and I tried updating the other day and did the same as a few other people I've seen on the forums, namely freezing after the phone reboots and the desktop software telling me that it can't connect to the phone.
1. Is it worth trying to make the update work? What has been changed and/or optimized between the 2 bundles?
2. Would anyone be able to give me some advice on updating the software (if it's worth it), so it doesn't end up freezing halfway through again.
I just updated my DM to version 6.0 bundle 2949 and find that it doesn't offer me Yahoo anymore to sync in my organizer. All I'm offered is Windows Contacts, or icalendar for calendar and tasks.
The last update I installed lost the calendar sync option, but I have lived with that. But this is way more important to me. I saw forum advice to the effect that version 6.1 supports Yahoo.
Given that problems are routinely experienced doing any BlackBerry device or desktop manager updates, has anyone installed this update and if so, has it created problems? And if there are problems, what are they?
View 1 Replies View RelatedI upgraded my Torch (9800) a week ago, and have been noticiing battery drain issues. The problem is NOT persistent, but is happening most of the times though. I am currently on OS v6.0 bundle 3049 (v6.0.0.706, platforn 6.6.0.246). My Wifi and Bluetooth are always OFF. Only using the Bell network, for which I have all the 5 bars available.
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I have investigated further, and I found that the Blackberry System Software was the one running with the highest CPU - usually in the high 70s, to even high 90s. And this was consistent over hours, until the battery was dead. I have since removed any apps I suspecpected - such as Nice Office and LinkedIn. But the problem still persists.
Battery pull has been done multiple times, as well as I have checked, and there are are no OS updates available.
Now, currently, only the basic apps are loaded (Alt-Back) : Home, Messages, BBM, Phone, Borwser. All other apps are closed or exited.
Investigating further into the modules within the BB System Software, I have found that the net_rim_io_impl, is the one consuming ALL of the CPU. I am not sure where/what this module does - so I am unclear on what service within the BB I can turn OFF to get rid of the issue.the CPU for the System drops a bit, as Options uses up some, else, it goes back to 90s, if left alone with either a fix to the module, or else, via some workaround, wherein some service can be stopped or some setting can be changed to avoid this battery drain.
Are there any logs created on the pc/laptop when you upgrade DEVICE s/w thru desktop manager?
View 2 Replies View RelatedMy torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync. It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID" "An error occured during an attempt to access a device database record.
I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...
