BB Torch :: Password Manager Data Lost During Update
Mar 11, 2011
My girlfriend and I both have Bberry torch (9800). I have updated her Bberry with the Desktop Manager a couple of days ago and for some reason, the update took a lot more time than usual (more than the whole afternoon). I know it was frozen, but I didn't want to loose any software info and have problems with a half-updated device. But, at the end of day, I had no other options, and I had to reboot the update again. Luckily, I had done my back up prior to this.
And as expected, after the successful update, I had lost all my personal data due to the failure of the first update attempt. Therefore, I uploaded the back up in the device, and all personal data came back (lucky me).However, the information in the password manager application is all gone.
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Sep 14, 2012
I have run the update and something has gone bad. Not only I've lost all contacts, mails, SMS and so on, but I can't find anywhere the backup that Desktop Manager claimed to have executed while updating.
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Oct 29, 2012
upgraded torch 9810 to 7.1 and lost password keepe...
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Jul 20, 2012
i am using att branded unlocked 9810 on t mobile. recently i updated it to 9810jAllLang_PBr7.1.0_rel998_PL5.1.0.230_A7.1.0.284. it worked fine for a hour after that i uninstalled one of the app from my BlackBerry Desktop Software the phone restarted and since then it is stuck on att welcome screen i pressed the phone button and i can see my contacts even make and receive calls switch between 5 default application but the phone wont go home screen. also i am unable to connect to my desktop manager.
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Mar 27, 2012
I just lost all my data when I updated the phone on the desktop and don't know how to retreive all my setting etc. I tried to restore but I don't have a backup file.
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Apr 10, 2011
i just installed the desktop software on my mac and accidentally updated not realising this would cause me to lose my contacts, have looked for an ipd file but can't find anything can anyone please point me in the right direction.
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Aug 18, 2010
I just did an OS update of a blackberry bold 9700 and after rebooting all the data was lost... emails, contacts, settings... I searched for solutions, found few places talking about the update software would be creating a .ipd backup file before updating OS, but didn't find any on the PC. It never has been sync or backed up..
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Apr 25, 2012
I did an update and lost all my pictures and data; it seems that no back up was done? Is there a way to restore all those files?
Info:
iPhone 4, iOS 5.1
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Feb 21, 2012
My Torch appears to be a little bit poorlyI got an update to BBM which I installed, then it asked for a reboot, which I did Now its stuck on a reboot cycleI tried to enter safe mode (to uninstall the problematic application) to no effect.Then reading this wonderful site, tried the fix here url...yBut am unable to do so(When I plug in the phone I do not get the option of USB-PIN: UNKNOWN Its either blank, or I have my phone with its PIN number listed.Either way when I try to enter the app loader, the reboot sequence has started again and I'm again unable to get into the phone.unable to update os via desktop manager as phone keeps rebooting itself
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Apr 2, 2012
I recently upgraded the OS on my Torch 9800 to OS 6 bundle 2647. Everything seems okay except that the passwords that were stored in my SplashData app are now gone. Is the data file still on the phone somewhere or can it somehow be recovered?I did not back up the phone with the Desktop manager before the upgrade.
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Apr 2, 2012
How to recover data lost during software update. iPhone asked for software update. I agreed without a recent backup to iTunes or iCloud. After finishing update requested iTunes. I had to use restore in old back up and I lost my recent data. How can I retrieve them?
Info:
iPhone 4, iOS 5.0.1
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Jun 4, 2010
I have a storm running on tmobile. I found a fix to always get an EDGE and did it. it worked the first time and was fine for a few months but then it stopped working so I did it again. When I did my phone stopped having any data service. There are no entries in the host routing table..Ive reregistered my device a million times and its not working. Ive been on the phone with tmobile (they are no help) I read all the post about this but nothing has fixed it.
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Apr 3, 2012
How do I transfer my password keeper data from my BB9530 to my new BB9800.
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Jul 14, 2011
After downloading an update I lost all connectivity. On the homescreen it reads App Error 606 - Reset. After resetting I get the same message again and again.
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Jun 26, 2011
I have lost my BB messenger after backup and updating my Torch handset. The current version I have seems to be difficult to ascertain. I am also unable to go and update via the Appworld because it is showing as if I already have the current version. Meanwhile people can send me messages but I am unable to get any on my set.
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Dec 3, 2012
This is regarding my bb torch 9800. I just did an update directly from the bb website and NOT from a desktop icon. All I did was connect the phone and pressed "check for updates", from which the results said that there was an update available. It never once asked me to do a system backup...just told me that this could take up to an hour and that I'd be unable to use the phone. All my contacts are gone. This is my first bb so clearly i had no clue about doing a sync to my sim card. Is there any way that I can save all that lost contact info?
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Sep 12, 2012
My daughter has bought today a new Torch 9810. She has entered a new device password. After a few hours she tried to enter her password, but she forgot her password.
After a read of some internet groups, the solution is simple, just type 10 times your password and the BB will restart. I know that all data will be removed, but that is no issue.
Unfortunately the BB will not restart after I retype for then times the wrong password After the reset it starting with a White screen, with a sort of document icon. Within this document icon, appear a lock and cross sign, beneath this icon there is a counter with is repeatedly showing from 0 till 100% and then start over again.
I've tried to disconnect the battery for at least 1 minute, Put in a different sim card, let it run for almost one hour, but nothing seems to work.
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Nov 29, 2011
Last week I did a device software update, I am currently running OS 6.0, Bundle 2949. First of all, my Twitter and Facebook Apps were downgraded to versions from when I was still using my BB Bold. More annoyingly, I lost some languages on my device. I had Spanish, French, Italian, German, English and Dutch. Since the update I have Russian, Greek, Dutch and English (US and UK), but I cannot add or delete any of these through desktop manager.
I tried deleting and adding in the same update sequence. I tried deleting only, then I tried adding only, and every time I get an error saying the action (or update) "could not be validated due to unsatisfied dependencies." So then I tried deleting a regular app, thinking maybe there was an "unsatisfied dependency" in an app. Same error, and nothing happened. And the same again with a different app.
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Oct 6, 2011
When a call come in, displays on screen but no tones are heard. Went to "change sounds and alerts", "phone ring tone" and it just comes back to same screen.
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May 24, 2011
Have tried to go to the message /setup icon and clicked menu to open the Internet Mail Account ,but its not responding or opening so that I can change the password.
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Sep 21, 2011
My blackberry cant update any of its applications when I type in my password and error message comes up. I reset my password but it still doesn't work.
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Sep 30, 2011
Icons of Facebook,BB messenger and App.world is missing after upgradation to their latest version.how to get them back.
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Jul 10, 2012
I received an e-mail to update one of my e-mail passwords. After going into "setup" , then "e-mail" the screen pops back to the main "setup" screen. When I attempt to exit the screen freezes and then I have to remove battery to reboot.
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Aug 12, 2011
Is there anyway to update your email password WITHOUT using Att Network. Just wifi. I went to setup and email accounts. But it wants me to connect to the network. I am deployed overseas so I don't have access to the Att Network.Torch 9800 OS6?
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Oct 12, 2011
No data after software update
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Mar 14, 2012
I updated the firmware of my iPhone 3GS to iOS 5.1 yesterday. After the update, I noticed that I have lost all of my contacts on the phone, so I plugged it back in to the computer and went with "Restore from backup", which was dated just a few hours prior to updating the firmware.
After it finished restoring, my contacts were all back but half of my apps are missing. I tried redownloading from the App Store as well as syncing from the computer, but the data (game saves, etc) are still missing. How do I get them back?
Info:
iPhone 3GS, iOS 4.3.3
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May 23, 2015
I noticed the the other day that the left button on my s5 has stopped working and no longer pulls up the open applications. This means I can no longer clear them out or toggle from one app to the other? What is causing this? Im using Next Launcher.
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Jul 19, 2010
Do anyone know a password manager for our X6 ( like splash ID) that you can synchronize with your desktop.I can't synchronize it.
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Aug 11, 2010
I'm looking for recommendations for a password manager that will syncronize across a Playbook, PC, and Storm/Torch.
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Jan 24, 2010
I recently upgraded my BB Desktop Manager to the latest version and now have lost the icon on the phone for BB Maps.Desktop Manager shows it as installed, as does the phone. But the icon is not available.I have tried to remove and re-add using Desktop Manager with no success. This appears to be a known issue: the problem is you are missing one module. If you look in Options / Advanced Options / Applications / BlackBerry Maps, you should see four:net_rim_bb_lbsnet_rim_bb_lbs_apinet_rim_bb_lbs_ribbonnet_rim_bb_lbs_resource_en I am missing the ribbon module. Been unable to download from the BB Website I cannot do a show all on the home screen as that option does not exist.
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May 1, 2010
I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.
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