BB Torch :: 9800 Unable To Update Os Via Desktop Manager As Phone Keeps Rebooting Itself
Feb 21, 2012
My Torch appears to be a little bit poorlyI got an update to BBM which I installed, then it asked for a reboot, which I did Now its stuck on a reboot cycleI tried to enter safe mode (to uninstall the problematic application) to no effect.Then reading this wonderful site, tried the fix here url...yBut am unable to do so(When I plug in the phone I do not get the option of USB-PIN: UNKNOWN Its either blank, or I have my phone with its PIN number listed.Either way when I try to enter the app loader, the reboot sequence has started again and I'm again unable to get into the phone.unable to update os via desktop manager as phone keeps rebooting itself
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Jul 20, 2012
i am using att branded unlocked 9810 on t mobile. recently i updated it to 9810jAllLang_PBr7.1.0_rel998_PL5.1.0.230_A7.1.0.284. it worked fine for a hour after that i uninstalled one of the app from my BlackBerry Desktop Software the phone restarted and since then it is stuck on att welcome screen i pressed the phone button and i can see my contacts even make and receive calls switch between 5 default application but the phone wont go home screen. also i am unable to connect to my desktop manager.
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Aug 17, 2010
I love my BB Torch, but I'm about to take it back just because I can't get desktop manager 6 working. everytime I start it on my windows 7 computer, it crashes. I've installed it, reinstalled it, and rebooted my computer so many times in the last 2 days that I'm shocked the power button is still working ont he computer. at least desktop manager 5 worked with my blackberry bold. I tried to email RIM and ask them about the issue, but after sifting through all the crap on their web page, I finally gave up.
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Aug 16, 2010
will the Torch sync with Desktop Manager 5.x.?
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Aug 16, 2010
Has anyone successfully tethered their Torch 9800 thru Desktop Manager 6? When I connect my phone to my computer and run DM6 I no longer see the option to tether on the bottom left corner of the applications window. I previously had a Curve 8900 and tethered with no problems thru DM6 running on Windows 7. (I'm with T-Mobile and have the unlimited data plan) I just got the Torch, unlocked it and everything is working properly on T-Mobile's network, however as I mentioned when I connect the Torch to the Desktop Manager I don't see any option to tether as I previously did with the Curve 8900. I've look at the Technical Specs provided by RIM at blackberry.com and Tethered Modem is listed as a supported Feature. I've been searching these forums and haven't found any info. Does anyone else have this problem, or am I the only one who does not have this option available on DM6. For what it's worth, I also connected a Torch 9800 running on AT&T network with a 2GB data plan and still do not see this option. However if I connect my old Curve 8900 to DM6 I see the option to tether immediately upon connecting the device on the bottom left corner of the DM6's window.
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Mar 11, 2012
Handset: Torch 9800
Desktop Manager Version: 5.0.0.11
Problem: When I connect Torch with PC and start Desktop Manager, DM asks password for BB. Once the password is punched, DM takes some time to connect i.e. a PC and BB is shown on Torch screen, trying to connect to each other AND then DICONNECTS.
Actions Already Taken: I have uninstalled and reinstalled DM. I have taken out battery and reboot BB. BUT problem persists.
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Nov 28, 2011
I have the Torch 9800 and I'm running Wndows XP with the most recent version of Desktop manager.Up until two weeks ago my phone and computer communicated beautifully, syncing, back-ups, file sharing, everything. But last week my computer and phone seemed to fail to see each other and now nothing is happening when I plug my phone in. The phone goes to the 'clock' screen as if it's plugged into a charger and doesn't display a connection issue on it's end, but the computer does not show that anything has been connected.So far I have:
1) Checked the USB connection to the comptuter
2) Tried different USB ports
3) Tried a different USB cable
4) Wiped and re-installed Desktop manager on my computer
I'm at a loss on how to get my computer and phone talking to each other again.
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Nov 13, 2012
I have bb 9380 curve which has 7.0 OS, i want to update it to 7.1. I have downloaded 7.1 device software and installed it in PC but when i try to update this through Desktop Manager it shows me " There is no update available for your divice" ...how can i update?
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Feb 19, 2010
I just bought a BB 8820 unlocked, it's made on Hungary and it shows on the screen a battery with a red line crossed, I know what the symbol means BUT the battery is OK, it's the right model C-X2 and I already tried it on a different phone and it's working fine. PLUS, the desktop manager cannot connect to the device,the application loader neater. I download the 4.2.2 device software and had the VENDOR file erased too, I start running the "loader" from C:Program FilesCommon FilesResearch In MotionAppLoader. and it loads the JVM and system software but when it is initializing the device I get the connection error and that's it. FROZEN AGAIN. The screen with the crossed battery is the only one I'm able to see.I try to replace the USB cable and the soft reset too with no results.What can I do, help me please!
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Aug 24, 2010
I've got a blackberry 9000 device that I cant seem to reload. My computer (2 of them) have not been able to detect it through Desktop manager 4.6. Some things I've tried were detecting it with Javaloader's USB wipe, but that didn't work as it would not detect. I've tried two separate batteries, still to no avail.
It seems for some reason this blackberry cannot be detected. The device is relatively new, not used for more than a month. I'd love to get this issue resolved with some help.
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May 26, 2010
I just loaded up the Desktop Manager from Blackberry's website but when I click on the icon to start it I get the attached message. I also loaded the software from the CD in the box with the same result.I can't do anything from here. Saving the file Desktop doesn't fix it. If I click on Find I get a message saying the filetype htmlfile is not found.
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Feb 27, 2010
I've spent a week trying to get the desktop manager to detect my curve 8530 to no avail My pc windows xp professional detects it but not the manager Ive tried what i could find on blackberry forums as well as my providers support forums and nothings worked is there anything else i can do.
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Sep 4, 2010
So I had an older Curve, and now I have a brand new Curve 3g. The older phone has malfunctioned, and I can't use the keypad, but it still recongizes the software when plugged in, and i can charge it - this is why the data couldn't be transfered from my old phone to the new one at the Verizon store. So, I want all the contacts, my to-do lists/memopads, etc transfered into the new phone using Blackberry Manager on my PC (Vista). So i selected the 'Device Transfer Wizard" from the main menu, and followed instructions - i get an error message that tells me, basically, I "need to remove some applications from my existing device because there is not enough space on the new device to accomodate them:" I don't get this - the new phone has 256mb memory compared to 32mb in the old phone, and I don't even have apps on there except facebook (I tried to delete my apps on the old phone and all it showed me as having was Facebook.So, I tried un-checking various boxes on the screen that asks what i want to transfer, and even with them all un-checked it still tells me there is not enough room to transfer.Am I doing this wrong? i just want my contacts and to-do lists transfered to the new phone - I don't know what this thing about the "applications" and such is about but I just want my data transfered.I will say that the Blackberry Manager application that I have is very slow, non-intuitive, and generally a huge pain in the **bleep** to work with - I would think that a slick tech company like Blackberry would have a far better program than this "Blackberry Manager".. I am impressed with the Blackberry phones but dread using that Blackberry Manager every time I need to (such as when putting anew ringtone on my phone).
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Jun 10, 2010
While trying to fix an "App Error 523 reset" problem, I came across a (seemingly) very helpful post on this forum. However, I got stuck on step one because I have not yet used the Desktop Manager, and cannot figure out how to get past the initial DM welcome screen with my broken phone.My phone won't currently connect to DM because the phone can't properly start up. I need to get into Desktop Manager to access the Application Loader to fix my app error 523 problem.
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May 10, 2014
Basically my original HTC One got quite damaged, and so I bought a slightly used unlocked version (one where the screen and case wasn't near destroyed, as my original). However, since getting the phone I have constantly been trying to hook it up to PC via USB cable in order to, simply, transfer some music. My computer will not recognise my new phone as a htc (only "Android Phone"). It will also not allow me to find (automatically/manually) the drivers.
Now this is pretty much the same problem with both phones, so I highly doubt it is a fault with the new one I just purchased. I have tried multiple usb ports in my computer, searched the entire internet for answers, downloaded drivers and manually tried to find them to no avail, uninstalled/reinstalled the sync manager numerous times but it still will not find the phone. I cannot understand this at all. It's always been as easy as, attaching a usb cable and then even using WMP to sync music files, or even drag them in manually. But my computer will not recognise any HTC one, or allow me to find the drivers.
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Jul 12, 2012
A friend gave me her BB Torch 9800 which with a quick change of sim cards works great. I have a Windows 7 PC with Outlook 2010. I do not know how to get Desktop Manager (6.0 Bundle 1165) to recognize Outlook. On the Contacts sync page I get one choice Window Contacts, On Calender and Tasks I get iCalender and on Memos I get Organizer Application not supported.
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May 10, 2011
i have a blackberry curve 9320 i have the desktop software could you tell me where i get the desktop manager
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Sep 26, 2010
Since I updated to the new 6.0.2.44 upgrade I haven't been able to sync to my laptop. I connect my cable to the 9800 and start the software. It tells me to connect to my 9800 and says disconnected in the lower right corner. I've pulled my battery and restarted, but no luc
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Apr 19, 2012
I am trying to re-install Blackberry desktop software but its driving me crazy, it keeps crashing and keeps asking me to install "Microsoft.Net Framework 3.1 SP1". For some reason it does not recognise that I have already installed this ( btw I use windows vista with MS Office 2007). I have also fully deleted from programs and reinstalled the BB desktop but same result each time. It takes hours when I try to install 3.1 SP1 and says "estimated time reaming= 0 sec and below this appears a line "2432 kb of 2890kb downloaded at 608.0kb/sec and stays on this message for hours without doing anything.
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Apr 29, 2010
I just got a new update on my 7.1? I don't know what number. I currently have .580 so it must be a higher number? Do any of you think it is safe to do the OTA VS using desktop mgr?
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Nov 2, 2012
It never comes up. Looks like some part of boot sequence gorked. How do I reinstall all my software so my smart phone can work?
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Dec 18, 2011
My torch 9800 keeps rebooting itself.... it has a message when it restart saying "uncaught exception java.lang.nullpointer exception."
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Mar 18, 2012
my phone is rebooting againg and again and it wont stop.i removed the battery for 2 mins but again rebooting repeatedly.
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Jul 3, 2012
I'm trying to update my BB 8520 because it's been playing up (again) and I've tried using the desktop manger to update it but it doesn't seem to let me complete the update even though it says there is one. Is there anyway of updating it through the internet like a website or something, or does it have to be through the desktop manager?
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Jan 1, 2012
Can I back up contacts on desktop manager and transfer them to another blackberry device
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Apr 14, 2012
I cannot sync my Outlook calendar when using BB desktop Manager. I get a error message pop up window saying "Intellisync" "Connector error" The the synchronization is cancelled.
I am on a personal contract and this is not connected through BB enterprise. My e-mail accounts are fine and I get these on my BB
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Nov 1, 2011
my torch 9810 with the Desktop Manager (6.1.0.35).
The situation is the following: If I go to the PC Device Manager (from "My Computer") I get the Blackberry device recognized and working properly, this means that the PC is understanding that I connected a BB. But when I open the Desktop Software and the BB Device Manager there is no way they can see it.
I tried everything:
1) clean reinstallation of the software
2) Update of BB USB drivers
3) Different USB cables
4) Different USB ports
5) USB Drive/Sync Media/Charge Only modes
6) Full restart of the BB (alt-shift-del)
7) I followed many many many related topics
I need to connect my BB because i need to reset it to factory settings since the battery is lasting maximum 1/2 day (no background running apps, no long backlighting, everything seems to be ok)...
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Aug 24, 2011
I've just purchased a BlackBerry Torch. How can I go about transfering contacts from my old BlackBerry Bold to my new one? I can't download desktop manager as I'm running Mac OS X 10.4.11. Is there a way of doing it without the use of deskop manager?
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May 17, 2012
My Desktop Manager and Torch were working beautifully together until a week or two ago. Now it will connect and says it's synching, but nothing gets transfered. When I try to close out the Desktop Manager, it shows that it is disconnecting, then just hangs there, and I have to use CTRL ALT DEL to close the program. I NEED the data on my BB and I am worried that it hasn't updated or synched properly in over a week.
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Nov 6, 2011
Am unable to access Desktop Manager, I get the message 'B. Desktop Manager has stopped working' I have uninstalled the programme and downloaded it again from this site. Have just tried again and getting the same message.
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