BB Torch 9800 :: Desktop Manager 6 Crashing?
Aug 17, 2010
I love my BB Torch, but I'm about to take it back just because I can't get desktop manager 6 working. everytime I start it on my windows 7 computer, it crashes. I've installed it, reinstalled it, and rebooted my computer so many times in the last 2 days that I'm shocked the power button is still working ont he computer. at least desktop manager 5 worked with my blackberry bold. I tried to email RIM and ask them about the issue, but after sifting through all the crap on their web page, I finally gave up.
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Apr 19, 2012
I am trying to re-install Blackberry desktop software but its driving me crazy, it keeps crashing and keeps asking me to install "Microsoft.Net Framework 3.1 SP1". For some reason it does not recognise that I have already installed this ( btw I use windows vista with MS Office 2007). I have also fully deleted from programs and reinstalled the BB desktop but same result each time. It takes hours when I try to install 3.1 SP1 and says "estimated time reaming= 0 sec and below this appears a line "2432 kb of 2890kb downloaded at 608.0kb/sec and stays on this message for hours without doing anything.
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Aug 16, 2010
will the Torch sync with Desktop Manager 5.x.?
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Aug 16, 2010
Has anyone successfully tethered their Torch 9800 thru Desktop Manager 6? When I connect my phone to my computer and run DM6 I no longer see the option to tether on the bottom left corner of the applications window. I previously had a Curve 8900 and tethered with no problems thru DM6 running on Windows 7. (I'm with T-Mobile and have the unlimited data plan) I just got the Torch, unlocked it and everything is working properly on T-Mobile's network, however as I mentioned when I connect the Torch to the Desktop Manager I don't see any option to tether as I previously did with the Curve 8900. I've look at the Technical Specs provided by RIM at blackberry.com and Tethered Modem is listed as a supported Feature. I've been searching these forums and haven't found any info. Does anyone else have this problem, or am I the only one who does not have this option available on DM6. For what it's worth, I also connected a Torch 9800 running on AT&T network with a 2GB data plan and still do not see this option. However if I connect my old Curve 8900 to DM6 I see the option to tether immediately upon connecting the device on the bottom left corner of the DM6's window.
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Mar 11, 2012
Handset: Torch 9800
Desktop Manager Version: 5.0.0.11
Problem: When I connect Torch with PC and start Desktop Manager, DM asks password for BB. Once the password is punched, DM takes some time to connect i.e. a PC and BB is shown on Torch screen, trying to connect to each other AND then DICONNECTS.
Actions Already Taken: I have uninstalled and reinstalled DM. I have taken out battery and reboot BB. BUT problem persists.
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Nov 28, 2011
I have the Torch 9800 and I'm running Wndows XP with the most recent version of Desktop manager.Up until two weeks ago my phone and computer communicated beautifully, syncing, back-ups, file sharing, everything. But last week my computer and phone seemed to fail to see each other and now nothing is happening when I plug my phone in. The phone goes to the 'clock' screen as if it's plugged into a charger and doesn't display a connection issue on it's end, but the computer does not show that anything has been connected.So far I have:
1) Checked the USB connection to the comptuter
2) Tried different USB ports
3) Tried a different USB cable
4) Wiped and re-installed Desktop manager on my computer
I'm at a loss on how to get my computer and phone talking to each other again.
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Jun 18, 2010
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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Feb 21, 2012
My Torch appears to be a little bit poorlyI got an update to BBM which I installed, then it asked for a reboot, which I did Now its stuck on a reboot cycleI tried to enter safe mode (to uninstall the problematic application) to no effect.Then reading this wonderful site, tried the fix here url...yBut am unable to do so(When I plug in the phone I do not get the option of USB-PIN: UNKNOWN Its either blank, or I have my phone with its PIN number listed.Either way when I try to enter the app loader, the reboot sequence has started again and I'm again unable to get into the phone.unable to update os via desktop manager as phone keeps rebooting itself
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Aug 10, 2010
I just installed Desktop Manager 6.0 today as an upgrade from the previous version. However, when I try to start the program with or without the phone attached to the computer it crashes immediately. I have uninstalled the software and re-downloaded it and installed it again all 5 times and it continues to crash as soon as I start it. After uninstalling it the 2nd time I was very careful and deleted any sign of the software on my computer and that hasn't helped either. I have been making sure to re-boot in between installations. I am running Windows 7.0 64 bit with 4 GB of RAM and a Core Duo 2.5 GHz processor.
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Jul 12, 2012
A friend gave me her BB Torch 9800 which with a quick change of sim cards works great. I have a Windows 7 PC with Outlook 2010. I do not know how to get Desktop Manager (6.0 Bundle 1165) to recognize Outlook. On the Contacts sync page I get one choice Window Contacts, On Calender and Tasks I get iCalender and on Memos I get Organizer Application not supported.
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Apr 29, 2010
I just got a new update on my 7.1? I don't know what number. I currently have .580 so it must be a higher number? Do any of you think it is safe to do the OTA VS using desktop mgr?
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Jan 1, 2012
Can I back up contacts on desktop manager and transfer them to another blackberry device
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Apr 14, 2012
I cannot sync my Outlook calendar when using BB desktop Manager. I get a error message pop up window saying "Intellisync" "Connector error" The the synchronization is cancelled.
I am on a personal contract and this is not connected through BB enterprise. My e-mail accounts are fine and I get these on my BB
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Nov 1, 2011
my torch 9810 with the Desktop Manager (6.1.0.35).
The situation is the following: If I go to the PC Device Manager (from "My Computer") I get the Blackberry device recognized and working properly, this means that the PC is understanding that I connected a BB. But when I open the Desktop Software and the BB Device Manager there is no way they can see it.
I tried everything:
1) clean reinstallation of the software
2) Update of BB USB drivers
3) Different USB cables
4) Different USB ports
5) USB Drive/Sync Media/Charge Only modes
6) Full restart of the BB (alt-shift-del)
7) I followed many many many related topics
I need to connect my BB because i need to reset it to factory settings since the battery is lasting maximum 1/2 day (no background running apps, no long backlighting, everything seems to be ok)...
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Aug 24, 2011
I've just purchased a BlackBerry Torch. How can I go about transfering contacts from my old BlackBerry Bold to my new one? I can't download desktop manager as I'm running Mac OS X 10.4.11. Is there a way of doing it without the use of deskop manager?
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May 17, 2012
My Desktop Manager and Torch were working beautifully together until a week or two ago. Now it will connect and says it's synching, but nothing gets transfered. When I try to close out the Desktop Manager, it shows that it is disconnecting, then just hangs there, and I have to use CTRL ALT DEL to close the program. I NEED the data on my BB and I am worried that it hasn't updated or synched properly in over a week.
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May 22, 2012
I have a 9860 that froze on me & rebooted, once it got past the black blackberry loading screen, it goes white and says Error 205 Reload Software.. Its on a constant loop of rebooting and this screen. i tried following the instructions giving on [URL] however i cannot get my phone connected to the desktop manager.
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Feb 24, 2011
I am a new user to BB Torch. I have the newest version of BB Desktop Software but I can't find Contacts Book on it.
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Jul 20, 2012
i am using att branded unlocked 9810 on t mobile. recently i updated it to 9810jAllLang_PBr7.1.0_rel998_PL5.1.0.230_A7.1.0.284. it worked fine for a hour after that i uninstalled one of the app from my BlackBerry Desktop Software the phone restarted and since then it is stuck on att welcome screen i pressed the phone button and i can see my contacts even make and receive calls switch between 5 default application but the phone wont go home screen. also i am unable to connect to my desktop manager.
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Nov 25, 2012
Having a problem when trying to sync my 9810 torch to my desktop software manager as I do not recall password. I tried the 3 attempts but failed. All my data was lost but I was able to recover data from a previous backup in June.I Do not want this to happen again so what should I do , system on software manager does not mention how to change or recover password Note: I removed device already from software manager but it still ask for a password to re-connect?
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Apr 5, 2012
After the last software update I reset my sync with desktop configurations. The calendar fails to reset despite numerous tried and I desperately NEED my calendar to sync and everything else syncs BUT the calendar. what else can I try?
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Nov 8, 2012
I have been through all the relevant BB Database information on how to deal with the inability of my phone to connect to the Desktop Software. I have reviewed previous related posts and re-installed the latest Desktop Software.All to no avail.
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Aug 10, 2010
A client of ours had upgraded his version of Desktop manager to 6 from 5.something.There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY..The icon for the redirector still shows up in his start menu, however, it says that it's not started.Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.
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Aug 15, 2010
I can not open the Desktop Software v6 after downloading. I get the error message: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." I downloaded Windows PC software. I have Windows XP with Service Pack 3. Any ideas what is causing the software not to open? I downloaded v5.0 and have no issues opening and using this earlier version.
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Aug 4, 2011
My BlackBerry Desktop Software suddenly interrupts to communicate with my BlackBerry 9800 device. I begin to receive a massage:"BlackBerry Desktop Software cannot communicate with theconnected device"The BB9800 isn't rebooting, has full-charged battery and I havethe latest Desktop Software, but "retry" option doesn't help.I have reinstalled the Desktop Software but it doesn't help as well.I can see both device's and media-card's folders and can work with them, but cannot use any other options of theBlackBerry Desktop Software.
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Oct 18, 2011
I am trying to view my installed apps on my Torch via the desktop software. All I have displayed is "Loading applcations from device..." My torch flashes a couple of times when I click on "View aplications" but that is all that happens. My torch does sync via the desktop without issues.
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Sep 22, 2012
I am trying to connect with desktop software for my blackberry torch 9800 and it asks me password for connection. I am using same unlocking password which I use for my bb but for desktop software it shows incorrect...
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Sep 13, 2010
I have a new Torch. The other day my phone ran out of battery and when I rebooted, my "desktop" folder with my work email was no longer on the phone. I am still recieving work emails in my "messages" folder, but the email folder is nowhere to be found. My company has reactivated my account about 5 times and I have taken out my battery at least 10 and it still does not show up.
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Aug 22, 2010
I've been using DM6 for the last week or so and am very disappointed. It does not seem to remember the last time that I synced or backed up. The only time it remembers is the first time I synced my BB with it. Not such a big issue for syncing, but I like my BB to backup weekly...so once a week has passed after the first sync, it wants to back up every time.
DM 5.0.1 worked flawlessly, but since I am using Outlook 2010, I can't go back.Come on RIM, you can do better than this.Any suggestions on how to get DM to remember when it actually backed up or synced?
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May 22, 2010
Some bacis information:
Device: Bold 9700 v5.0.0.593
Device PIN: 2228EE7B
PC OS: Windows Vista Home Basic 32bit SP2
Desktop Manager Version: 5.0.1.18 (installed from CD)
Installation of the DM went through fine. When it is started up, the following message is displayed:
"Before you begin, verify that your current Blackberry device is connected to your computer."
When I connect the device to the computer via USB cable, DM is forced to close.
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