BB Bold 9700 :: Desktop Manager / Device Password

May 1, 2010

I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.

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BB Bold 9000 :: DeskTop Manager Device Password

Jun 19, 2010

I have had my phone for a year in August and I love it, but when I finally have time to work with and learn, it is asking for a DEVICE PASSWORD. Where do I find the password for my desktop manager?

trying to figure out what to do. Please direct me in the right direction.

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BB Bold :: Connect To The Desktop Manager Asks For Device Password?

Mar 14, 2012

my blackberry bold 9900. Everytime i connect to the desktop manager it asks for a device password. I used my pin but no luck. What is the password??

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BB Bold 9700 :: Device Not Br Ingrecognized By Desktop Manager

Jul 17, 2010

About 3 weeks ago I had to switch from a Curve to the 9700. I used the switch device wizard to do this with no problems on my home laptop. Since then I have backed up the 9700 to my laptop but when I went to do this today, the device is not recognized by my laptop. I have tried just about everything with no luck. I thought the issue may be my cable and/or USB port but I actually connected my old Curve to the laptop and it immediately was recognized. I also have been synching the 9700 on my work PC and drove into the office today to see if I could do worked without any problems. I am therefore not sure by the 9700 won't now connect to my laptop. Any ideas from anyone as to what I should be doing or what the problem is? I uninstalled and reinstalled the desktop manager application twice thinking that may be the problem but it has not resolved the issue. As an aside, I have gotten a message appearing on the 9700 saying that the USB connection does not have sufficient power to charge the device. I then acknowledge the message and it shows it is charging so I am not sure what that is...

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BB Bold 9700 :: Desktop Manager Update Hangs When Downloading Device Software

Jan 5, 2010

I just got this Blackberry on Dec 31, '09.I installed the DM software from the CD and now I was going to attempt to synchronize my phone with the desktop for the first time.When I plugged the phone in to the PC, it immediately said there were updates available and I just kept hitting Next until it apparently started the 12-step update process.Now my PC has been sitting at the download step (Step 3 of 12) downloading the same module for over 30 minutes now.

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BB Desktop Software :: Desktop Manager Keeps Asking For Device Password

Feb 4, 2010

I type in my password which I know to be correct, or I'd have been locked out of it a long time ago, and it just keeps popping up. I can't back up my device or anything with the PC. What gives? Is it looking for a different password?

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BB Bold 9700 :: When Download Desktop Software - Rejects Device Password In The Computer

Aug 22, 2010

I've just recently downloaded the desktop software to my computer and am having some slight troubles. Everytime I put the device password in the computer, it rejects it and prompts me to try again and so on and so fourth.

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BB Desktop Software :: 9700 - Device Manager Stopped Working

Jun 25, 2010

I just bought a blackberry 9700 yesterday and i am having trouble with the device manager. After installation, i plug the blackberry using the usb into my laptop (windows 7) and it says Device Manager has stopped working and wants me to close the program. I have uninstalled it and re-downloaded it again and again but the same error keeps happening. I don't know what to do!

Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version:
Application Timestamp: 4a8f1751
Fault Module Name: DesktopMgr.exe
Fault Module Version:
Fault Module Timestamp: 4a8f1751
Exception Code: c0000005
Exception Offset: 000e6535
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 403f
Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
Additional Information 3: 9f45
Additional Information 4: 9f455bf85c8eaf21790c645909366eab

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BB Bold 9000 :: Keystore Password On Desktop Manager

May 13, 2010

The desktop manager is asking for a pssword everrytime I connect my blackberry to my laptop. I have tried the passwords that I know I normally use, but now I am at the 9th attempt and not sure what will happen if I try one more time.

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BB Bold :: Connect Device Manager With Desktop?

Sep 3, 2011

My PC sees my Blackberry plugged in, but the Device Manager tells me to Connect, and I can't sync my contacts, etc.

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BB Bold 9700 :: Not Recognized By Desktop Manager

Mar 12, 2010

I am with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform

I am having difficulty syncing my device to my computer.

I am running Vista 32 bit on a Dell Inspiron 1525.

I have downloaded Desktop Manager 5.0.1 B49 MultiLanguage - Without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).

My computer recognizes the device but from the Found New Hardware prompt as a RIM Composite Device but In the desktop manager it says that there is no device plugged in.

I have also turned on media card support and mass storeage mode.

I cannot find the appropriate driver through the device manager either.

I did a couple battery pulls and connection re-tries in different usb ports.

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BB Bold :: 9700 Desktop Manager Error

Jun 29, 2011

When i run the desktop manager setup file, the installation process begins, and shows me a dialogue box that says 'pending .net framework' and i hit install to let it start. It goes through a couple of dialogue boxes and after like 5 mins, an error appears saying 'this requires that .net 3.5 sp1 shouild be installed' and i hit finish and it is exited.

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BB Bold 9700 :: Desktop Manager Not Allow Delete Off Application

Feb 12, 2010

Why does desktop manager not allow you to delete off applications you aren't going to use? The ones I'm specifically wanting to delete are in the downloads folder-mobile video, community, music apps, my-cast weather, MobiTV, MusicID, and XMradio. I'd like to get rid of these to free up some space for other applications I will use.

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BB Bold 9700 :: Desktop Manager - Not Sync Calendars

Feb 28, 2010

Have bold 9700 - desktop manager 5.0.1 - outlook 2007

will not sync calendars - says available applications are none, ASCII, Yahoo

did sync contacts but left some out and does not update

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BB Bold 9700 :: Desktop Manager / No Email Option

Aug 14, 2010

I have just bought my first Blackberry.I have downloaded the desk top manager.I am trying to insert a new signature to my emails.There is no email option on the desk top manager.Would anyone know why?

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BB Bold 9700 :: No IP Modem On Desktop Manager (att Carrier)

Feb 18, 2010

I've benn triyng to connect with my bold 9700 (ATT carrier) using the bb desktop manager but there's no "IP Modem" icon for it. I'm using version Nov 11 2009.

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BB Bold 9700 :: Sync Gmail Contacts Via Desktop Manager?

Aug 18, 2010

Can I sync my g mail contacts with my blackberry via desktop manager?

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BB Bold 9700 :: Desktop Manager Isn't Allowing To Add New Media Files

Aug 29, 2010

So I installed the new OS for the 9700 ( - Vodafone) and my desktop manager isn't letting me add new media files or anything like that. It keeps telling me that I have to turn on Mass Storage Mode for this to work. I have desktop manager 6.

My phone is an unlocked AT&T Bold 9700 and my service provider is Fido (Canada).How do I fix this guys? I'm relatively new to this whole blackberry stuff.

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BB Bold 9700 :: Screen Broke - Will Desktop Manager Transfer Everything

Sep 18, 2010

I dropped my 9700 off the kitchen table last night, everything works fine except that my screen is white, i dont have the money to buy a new screen or i would replace it myself. i am getting a new one from tmobile, what im worried about is when i transfer everything using the desktop manager will it also transfer saved messages ? i have alot on my phone and would hate to lose them.

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BB Desktop Software :: Desktop Manager Is Overriding BB Security Password

Sep 17, 2010

I tried to use the blackberry desktop manager. Asked me to enter my pin. I did, it wouldnt accept it. I unplugged my phone to use it, it continued to tell me my password to unlock it as incorrect and rather than displaying the astrericks that it normally does when you enter the unlock password, it was displaying the actual characters so, I know that neither the keys are not faulty nor the password is incorrect. Its simply not accepting my password anymore.

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BB Bold 9700 :: Desktop Manager Error Installing Email Synchronizing?

Mar 15, 2010

I have installed the software v5.0.1 then I click synchronizing I can't tick the option synchronizing email messages. this has a grey block in front of the option, what should I do?

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BB Bold 9700 :: Sync Yahoo Calendar With Via Blackberry Desktop Manager

Jan 13, 2010

I am trying to sync my Yahoo calendar with my Blackberry Bold 9700 via the Blackberry Desktop Manager (version 5.0.1) and am getting the error message "Connection to Yahoo server was lost" when the calendar sync is occurring. The only option on the screen is to press "OK". Once "OK" is pressed, the Blackberry Desktop Manager returns to the synchronization screen. The address book syncs successfully, but the calendar does not. I have tried syncing one way and both ways without success.

A few notes about the environment: I am using the newer version of Yahoo Calendar which I have seen recommended on other postings. I am using standard Yahoo not the small biz version. I have seen this recommended, too.I am connecting my Blackberry Bold 9700 to my laptop via the USB cable that is supplied by Blackberry.

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BB Bold 9700 :: Get Desktop Manager To Sync Contacts And Calendar / With Either Of These Applications? 

Mar 8, 2010

I have a Blackberry Bold 9700.I run Outlook 2010 and Plaxo.How can I get BlackBerry Desktop Manager to sync my contacts and Calendar with either of these applications?

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BB Bold 9700 :: Yahoo Calendar And Contact Can't Sync With Desktop Manager

Jan 27, 2010

Since this month, I have not been able to sync my BB calendar and contacts with my Yahoo account using the BB desktop manager. The process starts, but it never passes the address book part (it freezes and eventually crashes). I contacted Yahoo and they referred me to their Yahoo Intellisync. Which they don't support. I would switch to Google, but I recently changed my e-mail account; doing so one more time would be bad for business.

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BB Desktop Software :: Desktop Manager Is Forced To Close When Device Is Connected

May 22, 2010

Some bacis information:

Device: Bold 9700 v5.0.0.593
Device PIN: 2228EE7B
PC OS: Windows Vista Home Basic 32bit SP2
Desktop Manager Version: (installed from CD)

Installation of the DM went through fine. When it is started up, the following message is displayed:

"Before you begin, verify that your current Blackberry device is connected to your computer."

When I connect the device to the computer via USB cable, DM is forced to close.

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BB Bold 9700 :: 2 BB On Device Manager

Jul 4, 2010

does anyone know if it is ok to back up 2 different blackberries (9700 and 8520) on the same Device Manager?

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BB Desktop Software :: While Switching Device From Desktop Manager

Apr 23, 2010

I switched data from my old device Storm 9500 to my new device BB bold 9700 using the newest BB desktop manager. After data got switched I got a small popup asking me do i want to delete data from my old blackberry.... I said yes (why not)... So my new bold 9700 got wiped ?! somehow.

After i used the auto backup file created which had data from the Storm device to "restore" data to bold 9700 once again it just got the ipd backup file which had loads of messages..... overwritten and i lost the data from the Storm entirely. Can i get it back anyhow. I tried some undelete software... but no luck so far... appart from recovering a few images...

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BB Bold 9700 :: Desktop Manager Can Save Contact List To Windows Contacts Files Or TXT File

Aug 12, 2010

Amazing only can you backup your contacts as a BB file but you can save them on your PC as normal contacts which have full details (email, numbers, etc.)

You can download version 6 here >>>

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BB Desktop Software :: 9700 - Desktop Manager Crashing When Sync

Jun 18, 2010

At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?

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BB Desktop Software :: 9700 Desktop Manager Gives Unknown Error

Apr 27, 2010

Hi when i want to sync my 9700 i am always getting the same unkown error message..DTM is version is The 9700 is up2date as far as dtm is telling me.

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BB Desktop Software :: 9700 - Desktop Manager Hangs

Feb 28, 2010

I just purchased a BB Bold 9700. I installed the Desktop manager software on my computer, which went well. But when I connect my device, it just hangs, though it shows at the bottom that the device is connected

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