BB Torch :: Lost Contacts After Doing Update On 9800
Dec 3, 2012
This is regarding my bb torch 9800. I just did an update directly from the bb website and NOT from a desktop icon. All I did was connect the phone and pressed "check for updates", from which the results said that there was an update available. It never once asked me to do a system backup...just told me that this could take up to an hour and that I'd be unable to use the phone. All my contacts are gone. This is my first bb so clearly i had no clue about doing a sync to my sim card. Is there any way that I can save all that lost contact info?
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Oct 12, 2012
I lost my bb 9800, i think i have data somewhere on bb server because when i login on BB protect website i can see that in archived back up details but i'm unable to restore it. And when i try to restore on my new 9810 it says "This data is already wirelessely synchronized with a remote service and cannot be restored by blackberry protect" only for contacts. And i've archived the device by mistake n now it shows "Remote admin commands are not available on archived devices".
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Oct 6, 2011
When a call come in, displays on screen but no tones are heard. Went to "change sounds and alerts", "phone ring tone" and it just comes back to same screen.
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Jan 30, 2012
I've noticed that my battery drains easily. I bought my torch less than a week. I did a lot of stuffs just to save the power of my battery but it seems useless. The Lightningbolt was lost while im charging. I tried ti charge it while its of but again, it was useless
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Nov 12, 2011
How to restore or recover lost application net_rim_bb_messaging_app.
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Jul 14, 2011
I can't synch my contact list with outlook using BB desktop software. This seems to have happened after recent software upgrade. When I scroll the Synch options contact and calendar are missing. When I go to Device and Advance Settings and Default Services only my webmail accounts are shown and none of my outlook email accounts. How can I get back to synching with my outlook folder?
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Oct 14, 2011
My Torch is enable with gps. I can use Google map to see exactly where I am on the phone, I also Installed blackberry protect. If I lost my phone, Can I use my computer to track where is the phone? How do I do it if is possible?
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Jun 22, 2011
I seem to have lost the 'Zoom' ability on the camera ! (Torch 9800) Yes, it is turned on in the settings but can't operate when trying to take photos (with finger on screen nothing shows) - it works on viewing pictures taken ! Tried turning off zoom then saving and then resetting and saving but to no avail.
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Sep 6, 2010
does anyone no how to transfer all my contact from my Tour which is cdma with no sim card to my new Torch with sim card. i cant do it using blackberry desktop software.
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Aug 12, 2010
Took my sim card out of my 9000 and put it in the 9800 and the all my saved contacts don't show up. Do I need to do something special? Not sure how to get all my contacts back.I am also unable to send emails. When I replied to an email there is no send options when I press down on the blackberry key and the send icon on the screen is not highlighted.
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Aug 14, 2010
I used to be able to sync all my contacts with my 9700 bold, but now since I received the torch, it is giving me an error saying I should look at the desktop manager information. with a # that says KB14545 error or whatever.What should I do to sync my contacts. p.s. Google sync sucks, it re-duplicated my contacts making me have 1400 contacts when I only have 170.
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Aug 28, 2010
I am using the "All" menu on my torch as my main menu. I have it set up similarly to my old Bold 9700. I use that for everything except Media, where I do use the "Media" menu page. However, that left me with little use for the "Favorites" menu page. So I decided to delete everything there and load it up with my most often used contacts.
When you highlight a contact on the contact list, your Blackberry Key menu has an option "Add to Home Screen." That opens a window where you can choose a location and mark it as a favorite. If you leave the default location of "home" the contact will appear on both the home and favorites menu, which I did not want. Since I already had created a "Junk" folder, I simply move the contact to that folder and mark as a favorite at the same time. Now My "Favorites" menu is populated ONLY with many of my most used contacts. And when they appear on a menu page, you can tap/hold the contact icon to get several options such as call, pin, text, email, etc...
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Sep 2, 2010
How do I transfer all of my contacts all at once from my old sim card to my a new sim card?
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Feb 20, 2012
just got my new Blackberry Torch 9800.Don't know how i managed to do this but i just have my wife as a contact, when i try to phone my wife, i go to contacts my wifes number comes up, but when i try to ring her, the phone says Disconnected.
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Nov 30, 2010
Trying to extracting or sync my contacts - but it won't let me.It says to turn off wireless synchronization by opening Address Book on your device and from the Options menu, selecting your address book and changing the Wireless Synchronization field to no.
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Nov 22, 2011
I recently lost all my contacts , how? I dont know but ive managed to put them on from another sim but I wanted to transfer them to my usual sim in case I lose them again
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Oct 3, 2011
I tried doing this using the SIM, but found that this only carreid over the first phone number and no extra numbers or email addresses. So then I exported from the LG to my desktop [using a USB connection] and then tried importing this file, but the 9800 didn't like it at all.
So then I swapped the SIM to the 9800 and used the Blackberry Desktop Manager to export an ascii file to my desktop computer. This gave me a file with """" a million quotation marks in it which made it way too hard to edit and add numbers etc to it. So I imported this to an XL file [using the header labels from the 9800] and edited my info. When I tried to import this to the Blackberry, it recognised the file OK, but wouldn't transfer the info across. So I then saved the XL file as a csv but this didn't work either.
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Jan 31, 2012
My Phone:BB Torch -- about a year oldBB Device Manager -- 6.0Service Provider : ATTMy Laptop:Sony -- about 3 years oldWindows XPExplorer 8MS Office 2003Contact manager: ACT!My situation:
I have about 1200 contacts in ACT! that I want to keep in my phone. I have tried to sync my phone with my computer a couple of times, the results from which have been very disappointing. I have tried syncing both through Outlook to the phone, and from a CSV file to the phone. Both methods result in significant amounts of information missing when the contacts are imported into my phone.
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Jul 7, 2012
i have had a 9800 for about a year plus,its been fine but i seem to be losing some of my contacts. I have had cases where i try to retrieve a number but it wont come up,but once i get the number from another source and now use my 9800 to dial the number,it shows up on the display with the name its store
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Oct 7, 2010
I have an old back up of my old phone 9800 which i lost. I got a new Torch 9810 and tried to restore the address book from my old backup.The Address Book- ALL has 2400 entries but it is Dimmed ( Not Highlighted and cannot be selected)and below it says Dimmed Entries are ready only and cannot be restored
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Aug 11, 2011
Torch 9800 - Having problem with some of the phone contact duplicate by itself, not only 1 or couples, some contacts duplicate for more than hundreds even I'm not sync my phone. After I deleted the contacts, have only 1 left for the specific name, days after it will duplicate again.
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Mar 29, 2012
how to transfer the outlook contacts to BB torch 9800? i ve tired it but its showing to disable the wifi sync option, but i am unable to find the option itself
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May 19, 2012
How do I Know the amount of registered contacts in my BB Torch 9800? Seems that they are different from the registered in Outlook. As a matter of fact, I have not been able to match both of them.
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Apr 29, 2010
I got a call from my wife,but it didn't show up like it should with her ring tone and pic. I went to my contacts to see what was wrong and they were ALL gone. I just did a restore from my BB Protect. But what would cause such a thing?
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Jun 25, 2012
I few days ago my phone lost all contact information, I went to my phone Provider and they advised that the contact were in the phone but all the information was in blank (very weird)
I tried to add a contact and the contact was in the phone for a few hours, when I checked the contact the following day, the contact was gone.
I restored my phone using the backups and desktop manager but all the contacts were missing.
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Dec 2, 2012
I bought a new BB Torch. But I have a BB Curve, so I download BB software and I did the sync, but I have lost all my contacts. I just pressed bidireccional and press sync. How can I find my contacts?
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Oct 5, 2011
I had a torch 9800 blackberry which was stolen. Whenever I charged the phone on my PC I used the USB cable and I always did a back- up of the everything on my phone. I replaced my Torch 9800 and normally my contacts would automatically update and appear on my phone but this time I cannot find my contacts at all. I select the USB Sync option but my contacts to not retrieve.. How can I find my lost contacts on my PC?
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Oct 30, 2012
I'm not sure if I lost my contacts when the os was updated or the memory card was placed. All I an know is all my contacts disappeared and all my apps disappeared.
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Aug 14, 2010
When I got my 9800 I used DM to do the device switch from my 9000. Now all I have in my Contacts are emails addresses. No phone numbers, none!, some contacts without emails addresses are just missing, and no home addresses. I thought all that info was on my sim card? I did do a back-up, but it says the file is an IPD and it won't open.
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Aug 14, 2010
It was under the setup up folder on my new torch. I followed the on screen instructions to set it up on the phone then it said go to URL...website to use it. It then deleted that app icon from the setup menu.
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Jan 17, 2012
My Blackberry Torch 9800 is synchronised with Outlook on my work computer but I want to create a second copy of my contacts on my home computer. How can this be done?
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