BB Bold :: Can't Upgrade My Device 9780 Os 6.0.0.285 (863) To Bundle 2115
Oct 3, 2011
I try to upgrade my device (9780) software from OS 6.0.0.285 bundle 863 to bundle 2115 (i guess) using blackberry desktop software and from web.. but it keep telling me the same notification "An error has occurred while downloading software for your device.
I already try to download the device software from the list of provider (in this case, I use indosat, cause im in indonesia) and the site is under maintenance huff...when i giving up on upgrading my os, i try to upgrade my bbm to bbm 6 version.. then, my device reboot.. and its gone.. there's no bbm icon.. in my application management, there's blackberry messenger still in version 5, but when i try once again) download the new one from the web, it said "Already installed"
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Nov 20, 2012
I have update software bold 9780 to 6.0.0.863 and now I can't opened excel,words,ppt,how can I back to previous os 6.0 bundle 2115?or what can I do to opened excel,etc again?
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Oct 10, 2011
Its been a while since I purchased my Blackberry Bold 9780 (February to be precise). I was extremely happy with its functioning aand it never gave me any problems...until yesterday. I have a Apple Macbook on which I have loaded the Desktop Software to backup my data, transfer music, photos, etc.Yesterday as soon as I connected my device to my computer it notified me that there were updates for my device and if I would like to install them. I ticked on the necessary options to backup my data and initiated the update process. That was the last time I saw my device working fine. It took a while to update after which it finally showed up on my desktop software. The OS was now 6.0 build 2647. I safely disconnected my phone to check whether everything was ok. At first glance it was all good and that was until I went into the setup app on my device and clicked on email set-up. It just showed a small loader for a microsecond but didn't respond. To make matters worse, I couldn't exit the setup app and the device just hung up. After a hard reset, it did manage to enter the email setup app, showed me two options (Internet mail account, Enterprise account). clicking on any one of them bought me back to the same hang where the device just froze. Multiple hard resets later, took another route to find the problem. This time through my email message inbox---->options---->account management. This is where is showed me a message which read that it was unable to load my account settings and I ned to contact my wireless service provider. 2 hours on the phone with the tech supervisor from Orange and half hour of security wipe, left me back to square one. Issue not resolved yet, device takes ages to start and flashes a red light everytime before it boots....and most importantly can't setup any new mail nor can update the settings of the current ones.
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Sep 10, 2012
I have a (relatively) new BB Bold 9790. I connected today via the Desktop manager and it asked me if I wanted to upgrade my software bundle (I am on OS 7). I clicked on "yes" and it went off and did the deed. I have to confess I did not do a manual backup as my previous experience has been that the DM does the backup for you and it's worked well.
So after the upgrade everything was back as it was (my icons in the same place, emails, pics etc) apart from all my SMS! They have all disappeared. I am receiving new ones fine but the old ones have all gone. I had quite a lot of useful information in the old SMS (yes I know I should have backed these up) ... is there any way these can be recovered? I cannot belive the DM did not back these up and restore them but if I go ito the DM and look for a backup there is no recent back ups so I can't find anything to restore from.
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Jul 5, 2011
After recently updating my Bold 9780 to OS 6.0 Bundle 2534 I'm getting the "My Services" screen at startup plus the phone is automatically trying to connect to a specific bluetooth device - both of which it never did before the upgrade.
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May 14, 2012
I have had a notification on my BB 9900 (UK Vodafone) that version 7.1.0 bundle 1149 is available to download.When I try and download it on my BB it tried for a min or two then says "update request failed.. try again later or update using blackberry desktop manager on your computer."I then downloaded the latest version of "Blackberry Desktop Software" and clicked on "update" - it then reported "There are no blackberry device software updartes available."
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Jun 3, 2012
I've upgraded my BB Bold 9900 software to 7.1.0 bundle 1310. Before that my battery lasted for 2 days with moderate use. Now it drains completely in 8 hours, whether the BB turned on or off! Maybe even how I can roll back the upgrade?
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Nov 13, 2011
I've got an annoying problem atm.. I want to transfer some files to my bb but everytime I select on my bb "act as USB station" it wont do anything on my pc. I've tried this with other cables and on an other pc but still the same problem, charging trough my pc is no problem. The device is seen by desktop desktop software with the correct pin.Strange thing is that I can transfer files to my internal storage with the bb desktop software but in the desktop software I don't have the option to choose for memory stick.Everything worked fine on bb os 6.0.0.600 official, I upgraded to 6.0.0.668 and that is where the problem sterted for me, it didn 't work anymore after the upgrade so I perform a downgrade back to 6.0.0.600 but now still it doesnt work
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Jun 8, 2012
I'm using a Blackberry Curve 8520, I'm trying to upgrade my phone to Bundle 6 but the Blackberry Desktop Software doesn't tell me I need an Upgrade, so I want to ask if I need a patch or the hardware don't have the requirements of the new OS.
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Aug 23, 2012
I have tried several times to load this upgrade by both apploader and desktop software. Apploader states that the update is not available from this server, the desktop software downloads it but hangs during the device backup. I have even tried to do a backup from the desktop software and the backup hangs too.
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Dec 23, 2012
I'm using a Bold 9780. If i try to download a word attachment on my email, it says 'This attachment type cannot be viewed on your device'. I could open them on my Bold 9700. Do i need to buy a premium pack.
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Jun 13, 2011
Tonight I updated my software to v6.0.0.526 and when I started back up my wallpaper was back at default and my media was wiped. I can't find my pictures and I also can't identify them in my device backup.
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Aug 23, 2012
I am trying to upgrade my BB torch 9860 OS version to 7.1.0 bundle 1646, But unable to do.I try to upgrade using the aploader as well bb desktop manager.
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Apr 2, 2012
I recently upgraded the OS on my Torch 9800 to OS 6 bundle 2647. Everything seems okay except that the passwords that were stored in my SplashData app are now gone. Is the data file still on the phone somewhere or can it somehow be recovered?I did not back up the phone with the Desktop manager before the upgrade.
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Jun 16, 2012
How to install the Arabic language to my BB 9780 as device and input language?
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May 10, 2010
Microsoft outlook contacts do not sync with the device 9780 when i use the organizer in the BB desktop manager.In the organiser the task, calendar and memos sync have ticked check box but for Contact it is not highled and ne check box?
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Mar 31, 2012
after i updated the software yesterday with the new version, the battery is draining in less than 6 hours and also the device is heating up ,.
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Mar 16, 2012
I had upgraded to the new version 5.0 bundle 1168 and since then have lost some of the features from the prious version 2. The password keeper vault had a lot of information and I want to retrieve it. I have the Blackberry desktop software and have back up of the old data.Is it possible to keep the new version however have the information from the password keeper loaded into it.
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Sep 12, 2011
My Bold 9780 keep poping up this message (my device memory is exceeding given limit,move data to SD card for optimal performance) but I've tried severally to do that to no avail
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Apr 19, 2011
Running version 6.0 Bundle 695 and tried to update to 6.0 Bundle 2342. Update hangs at "downloaded modules 429" and stops. Eventually, the update fails due to an internet connection failure and asks to retry. Tried using the desktop software to update and the BB website update. Both failed multiple times at the same point in the process.
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Apr 29, 2012
After updating to 2647, I can't find the password keeper, doc , PDF and spread sheet in the applications folder. Those applications are really important to me and I don't know what is the problem, is it the new software doesn't have those applications or some kind of an error during the installation of the software.I really need those apps ,degrade to the previous version or reinstall the same version again.But I don't know how to do the both. step by step instruction from where to download the so and how to install it to the phone.
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Feb 12, 2010
I am a noob so please forgive me ..i had a booting error yesterday where the red light stuck on with a black screen and i had to pull the battery (luckily for me it revived) sadly after it loaded i realized i lost all my contacts however this happened when my brother soft reset it when it was connected via usb to the pc so i guess some current interference buged the loading process.
Then today i soft reset my bold i got a white screen with app loader i believe 523 error reset or something, i cant quite remember but i think thats it however i hit either the end key or the enter key (sorry to so vague guys i got scared) ....after i pressed those buttons it began the reboot cycle ...loaded up and has been fine ever since..just wondering if you think i should upgrade my Os or just leave it i am on 4.6.0.162...
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Feb 5, 2010
after i downgrade to 4.6,i can't upgrade back to 5.0 i've tried to download a 5.0 from blackberry.com or through applicant loader to upgrade ,but still can not upgrade to 5.0
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Aug 25, 2010
I am using BB Desktop version 5 and tried to update my device to OS 5 from AT&T. My Bold 9000 is now dead. My desktop manager stated a fatal error, then my device reset. And the only thing that displays is the Orange AT&T screen. How can I get the device to function again. I did a back up and a sync prior to the install.
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Aug 16, 2010
How do I wipe my devide before upgrading or downgrading? Is wiping better? why or why not? I want to downgrade from 862 to 680
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Sep 18, 2012
The Bluetooth of my bold 9780 stop connecting to other Bluetooth device and other device can not see my Bluetooth too.Have tried all possible means, yet is not working.
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Jan 11, 2010
I have upgraded to the BlackBerry Bold 9700 and I am having trouble getting the BlackBerry Appworld to work ... I have updated it to the latest software available and it still says that my BlackBerry does not meet the system requirements.Has anyone got any suggestions?I am with 3 and I have the BlackBerry Browser and email package on it too ... also there is no option for me to set up my hotmail account on the system it is only allowing me to use a BlackBerry Enterprise Server account.
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Aug 24, 2012
I can't receive MMS in my Onyx 2.No setting is wrong.I also talked witth my provider
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Jun 8, 2011
I recently updated my Bold 9700 (on T-Mobile) to OS 6.0 via a manual download beacuse when ever i try updating with my desktop software or device software they get to module 394 of 501 and it stops downloading. now i have deleted all loader cache and history and tried again and got the same result. i am using a dongle to download the update on my laptop and wondered if that could cause a problem. i downloaded 6.0 manually off another website but i was bundle 1879 and still requires an update to bundle 2534.
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Jul 8, 2012
Dear Gurus I have very big problem with my BB 9900 current version 7.0 Bundle 2395 (v7.0.0.579, Platform 5.0.0.735) UAE Du/Etisalat Carrier, i canot update to )S 7.1 there is no available update in desktop manager also downloaded firmware from carrier install manually used jl comander , crackutil, load tru aploader remove vendor all hidden files same issue. why there is no available 7.1update for my BB..
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Sep 4, 2012
I downloaded bundle 2392 through the usual Updates roughly two weeks ago. Since then my BB Bold 9900 continuously stops receiving emails, texts and I cannot access the web. When trying to use the web, I get the message "a coomunications failure has occurred". I can turn the phone off, remove the battery, reinstall and turn on then I will receive all messages not already downloaded. But, after this process finishes, the problem starts all over a few minutes later - no more messages, no web access.
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