BB Torch :: 9800 Keyboard And External Buttons No Longer Work
Feb 4, 2011
Last night, suddenly my keyboard, trackpad and all my external buttons no longer work. Only my touch screen works, but no back button, a BlackBerry is not very useful.It may be software, but I updated yesterday the operating system. But I find it strange that all the external buttons do not work together.What could be the problem. If I have to go to the workshop, I want to know as much as possible.BlackBerry 9800
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Jan 4, 2011
I have had a torch since October 2010 and just in the last 2 days it has stopped responding when using the keyboard or buttons.
When I pull the battery and reboot, I can use the touch screen to unlock, and then can go in to any item. Example: open text, can scroll and find a test to view, tap it and open. I can then reply, forward delete with the screen options but once that is done I am now stuck in the text message. My only option is to pull the battery.
I can not make phone calls but can answer by sliding up the screen. When call is done I can not end just have to wait for other person to hang up.
I have checked for Water damage and there is none, the phone has not had a hard drop and the to sides are very solid (not loose).
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Oct 16, 2012
The touch screen works, but none of the buttons work. I have restarted, I have removed the battery numerous times, but nothing. It was working this morning. No water damage, no drop damage, just stopped working. I am limited in what I can do and almost every time I want to close an application, i need to remove the battery because there is no way to close. It's very frustrating. I can still take and make calls but have difficulty even hanging up after a call!I took it to ATT and it is no longer under warranty. I may just take it in to a repair place
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Aug 26, 2011
I am the owner of a Blackberry Torch, and all of a sudden today my keyboard and buttons ( back, red, green, and the blackberry button) won't work! The only way for me to do things on my Blackberry is if I pull the battery, put it back in, wait for it to load, then enter my password ( using the on screen keyboard) then click one app. And once I am done with that one app, I click my red button, and nothing happens same if I click the back button!
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Sep 2, 2011
i hadn't been on my phone for about 2 days and when i went on it the four main buttons (green call button,bb button, and the end call/turn on/off button) they weren't working. i can seem to figure out whats wrong, /:
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Nov 11, 2011
it's essentially dead. The touch screen and everything else worksfine, but the phyisical keyboard won't work.
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Mar 14, 2012
I have a 9800 torch 4 gb black , i got it from a friend with a smashed screen and digitizer , i changed both of them but the keyboard doesnt work , i changed to a new keyboard and still the same problem , all the other buttons work but the physical keyboard , it lights up when i turn the blackberry on .i made a hard reset , changed the os but still same probem .
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Dec 9, 2012
I have tried several bluetooth keyboards with my new Lumia 920. All can "seemingly" initial connect but then are dropped in about 5 seconds (or never actually connect). Is there a specific manufacturer who's external bluetooth keyboard is known to work with the 920?
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Sep 14, 2012
My volume buttons no longer work on my Moto Atrix phone. I was thinking about taking apart my phone but taking off the back does not make it any easier to get to where the volume buttons are.
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May 28, 2011
Suddenly I found I was no longer able to play music through any external speaker or headset on my BB Torch. No one seems to be able to solve problem. BB Replaced but same problem. Complete factory reset solves problem but as soon as anything is restored, problem returns. Interestingly, if I make a call the headset works fine. If I play music, go to menu and try to 'activate headset' I get new window with headset and red dot on it. Coupled with this problem I notice if I go to 'set-up' and select 'email accounts' it will not open. I have had to activate all my accounts via my laptop.
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Aug 21, 2010
Just got my torch last night! yayyy! I did read in one of the threads there is a way to bring the virtual keyboard down by swiping up and down (I think). But when I do that, I always open the manage connections option. Can someone explain how to get it to show wo opening the physical keyboard?
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Jun 2, 2011
Anyone know of an external charger for an extra battery for the Torch 9800?
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Sep 2, 2010
How do you change what is listed on the external display? The help site says to click options, display, external notifications but it is not listed as an option on my Torch.I'd like to remove calendar from external notifications b/c every time I open them to read a new message, I have to scroll down through all of my appointments for the next month,
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Aug 24, 2010
Is there / Could there be a way to directly plug an External Hard Drive directly to the Torch? Provided you have the right USB cable ends. Technically its a USB file system, so would the Torch read it like a MediaCard? Not for constant use, just media management.
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Nov 27, 2011
I updated my software last week and now my call and end call buttons rarely work, and the menu and return buttons on occassion stop working. I can't end a call and disconnect! or call a number on the screen without using the touch screen and enter button on the QWERTY key pad.Now my wifes phone (whose usage is SUPER LOW) is having the same problem....I tried to reload the latest software package, but it made NO difference.
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Aug 18, 2010
I have been having problems with stopping the accidental hit of the onscreen mute or speaker buttons when I am using the phone. I noticed that if my face is too far away from the phone or I switch ears this can happen. Is there any way to lock the screen while I'm on the phone?
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Mar 15, 2012
My screen is working fine but my keyboard and other buttons are not functioning at all. I also have my phone locked so in order to go into it i need to type my password but im also unable to do that because none of the keys are working.
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Jun 7, 2012
I have a problem concerning my blackberry torch 9800. My daughter updated the phone and then this problem occurred. I can send 2 3 words with no problem but when I write something longer, 1 2 sentences, and then I press send and the message just disappears without being sent.
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Sep 26, 2012
I have a Torch 9800. All of a sudden ALL alerts stopped working, including the LED light, the sound or Vibrate when there is a new message.
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Jul 12, 2011
After downloading the latest BB torch software o/s update, (6.0 Bundle 2391), the numlock feature doesn't work.
When I press the numlock key on the screen keypad (both SureType and Qwerty), it only stays in effect for a few numbers pressed, and then releases by itself. It used to work fine before this bundle update.
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Sep 5, 2010
I have had the torch for about 2 weeks and initially didn't like it at all, I had a Curve for 2 years but dropped it once too often :-(. Anyway I am a big guy 6'2" 225 and I am still getting used to typing (hope i will), but the biggest issue I have is the "Lock" button for the phone. I usually keep the phone in my pocket and if you breath on the lock button too hard the phone unlocks. Is there an option for holding the lock button down for "X" seconds before the phone unlocks, I loved that you had to hit 2 keys to unlock the Curve. I really don't want to deal with a password, is that my only option?
i really only want it for text,email and talking to people, would I be better off with the new Curve 3G?
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Mar 24, 2012
i can't access my in built memory on touch 9800
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Oct 20, 2012
My torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync. It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID" "An error occured during an attempt to access a device database record.
I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...
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Mar 17, 2012
Camera worked until a week ago. Now when I take a photo, I see it at the far left in the tray but when I click on view photos, it says no photos.I have reformatted and repaired both the media card and built in storage but the same thing still happens.
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Dec 19, 2011
I have a torch 9800 and had upgraded Os to 6.0.. I live in Virginia and use AT&T Wireless. I would get an error loading the program after reinstalling it. I had read about this issue and I decided not to worry about it and went on without those programs.Now..Today i no longer have app world? I uninstalled and reinstalled many times.Read many forums and even wiped the phone and reinstalled.still no app world. I do need assistance, as I had programs (installed thorugh app world) and would like to reinstall them.I currently have The Blackberry Torch 9800 3g, WiFi with the 6.0 Bundle 2647 (v6.0.0.600, Platform 6.6.0.223)
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Nov 28, 2011
I have the Torch 9800 and I'm running Wndows XP with the most recent version of Desktop manager.Up until two weeks ago my phone and computer communicated beautifully, syncing, back-ups, file sharing, everything. But last week my computer and phone seemed to fail to see each other and now nothing is happening when I plug my phone in. The phone goes to the 'clock' screen as if it's plugged into a charger and doesn't display a connection issue on it's end, but the computer does not show that anything has been connected.So far I have:
1) Checked the USB connection to the comptuter
2) Tried different USB ports
3) Tried a different USB cable
4) Wiped and re-installed Desktop manager on my computer
I'm at a loss on how to get my computer and phone talking to each other again.
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Nov 1, 2012
This is the second torch I've gotten with button problems. I've been a customer of blackberry and Telus for the past ten years.Blackberry, or Telus doesn't seem to give a care about the substandard quality of their product or their customers.I had a Storm and traded it in due to the buttons simply not working. Bought a Torch and six months later the buttons failed. Sent it in for warrantee and Telus blamed me for a problem I didn't even have to avoid the warantee until I complained so much they reoplaced it a few months back. Now this piece of **bleep** is giving me the same heartache.Called for support and they said to send it in for warrantee work. I'm a realtor and can't anmswer my phone half the time. I can't use the back button or the menu buttons. I get charged every time I send the phone back for an evaluation even though it's not my problem and its under warrantee.
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Aug 16, 2010
I just got the BB Torch 9800. It's my first touchscreen phone, so I'm sorry if this has been discussed before.While I'm on a phone call, the following buttons automatically appear on the touchscreen: Mute, Hold, Speaker Phone, and Add Recipient. I have yet to complete a phone conversation without hitting one of these buttons with my cheek. I cannot for the life of me find a way in Options to stop these buttons from appearing during phone calls.I am actually considering returning the phone over this.
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Jan 9, 2012
The letter 'i' appears without a dot each time I type it in email, messenger and text messaging. As a result, I cannot send emails as the recipient address is not recognised.
I have rebooted several times and restored to an earlier date when I didn't have this problem, but to no avail.
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Apr 29, 2012
I have a bb torch 9800 .my keyboard doesn't work anymore.that means I can't answer any call,I can't login or logout any application.I have alwas to take off my batterie to log out and when I swicth on my phone;it takes my even one day to unlock my pin(because the keyboard doesn't work).But my sceen works and the problem is I can't use the main keys on the middle(the mouse).
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