BB Torch 9800 :: Touchscreen Buttons Hold / Mute Causing Error During Phone Calls
Aug 16, 2010
I just got the BB Torch 9800. It's my first touchscreen phone, so I'm sorry if this has been discussed before.While I'm on a phone call, the following buttons automatically appear on the touchscreen: Mute, Hold, Speaker Phone, and Add Recipient. I have yet to complete a phone conversation without hitting one of these buttons with my cheek. I cannot for the life of me find a way in Options to stop these buttons from appearing during phone calls.I am actually considering returning the phone over this.
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Aug 18, 2010
I have been having problems with stopping the accidental hit of the onscreen mute or speaker buttons when I am using the phone. I noticed that if my face is too far away from the phone or I switch ears this can happen. Is there any way to lock the screen while I'm on the phone?
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May 30, 2012
Every single solitary call, sometimes multiple times, my cheek brushes near the screen and I put the caller on hold without realising it. It's enough to make me not want to use the phone for talking it's so constant. Yes I have a screen protector.Surely there is a software update now that freezes the screen?
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Aug 5, 2010
I have been keeping recommending iPhone 4 to my girlfriend, who is going to get her Master degree from Columbia Univ and step into business world. And she said, "wow, it looks wonderful but too naive/childish for me".
And then I bought her the iPod Touch, just for casual use. (I would make Torch a great surprise since she always wants a Blackberry. Samsung sucks btw, we have had 3 Samsung phones and they are all crap - hardware-wise).
I love iPhone, but I could not live without a keyboard phone. Sorry Droid and iPhone fanboys, touchscreen just sucks for business users/ users mainly do texing and little cell-photo-taking.
If you are not a college boy, and you are a real businessman, I bet you would be as busy as me so 40% of your time is for emails/texting/notepad/calendar, 30% for phone calls, 20% or less for web browsing, and 10% for enjoying music when driving (or on subways while reading newspapers) and other multimedia functions.
And seriously, I only use my phone to take pictures of notes on whiteboard or product labels when I don't have a camera at hand. And if you really like taking photos, DSLR would do you good.
Do you really need a 800x600 display for texting?phone calls?. And how much do you rely on web browsing by cell phone? It's just for checking some information when you are outside.
Let's see what Torch does best from all kinds of reviews: Gizmo, Engadget, BGR, Crackberry....
1). Top notch keyboard - good for 40% of time texting/emails/notepad/calendar
2). Great call quality - good for another 30% of time, and no drop calls/death grips
3). WebKit Browser - enough for 20% of time web browsing - after all we all own laptops (you don't have one?)
4). Improved media experience - I am ok with just listening to music. I seldom watch videos on handheld devices - only nerds do it often.
Hence, the bottom line: is there any other good keyboard phone out there? (with a touch screen and not as ugly/huge as Droid)?
=) CPU is fine, Screen resolution is fine (I am really ok with texting and managing my business life with Bold's screen resolution).
After all, do you really spend 80% of your time on cell phone while you have friends and can do all the things on a computer?
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Sep 16, 2010
I am having an issue with a weird error code that I have gotten since day 1 of owning my torch. Everytime I do a BP when the phone boots up I am getting an error that says, "122 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code. Activatet=6"
I get this same error code when trying to set up my visual voicemail. When someone leaves a message I get that 122 Error as well as another error sent from 1000000000 that just has a garbled message. My VVM has been reset twice by at&t and I have been told that everything is provisioned correctly. I was hoping that .214 would fix this issue but still it persists.
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Aug 20, 2010
after dialing or receiving a call, how do I get rid of the " Mute, Speaker, Hold" screen. My cheak keeps hitting the buttons. I'm constantly putting people on Mute or Speaker Phone. I don't want to hit the return button and then Home Screen everytime.
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Sep 6, 2011
The buttons won't work! None of them! Sometimes the one in the middle (navigator one!) that works going from side to side up and down but wont select anything and the rest just don't work!
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Sep 9, 2011
Can't seem to hold a battery charge.
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Jul 22, 2010
So I am trying to find out more info on what technology of touch screen the 9800 will have. The main reason being that i played with the Droid Incredible and the I-Phone 4 and the touchscreen on the I-phone is so perfectly responsive. The Droid felt like crap to me, so all I could dig up for the 9800 was that it is a TFT touchscreen. Does anyone know what that means and what kind of performance to expect?
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Aug 12, 2010
Has anyone had this issue with their torch yet? do i actually need a refurb already! getting echo voice when on calls. listening is amazing but i can hear my voice buzz rather annoying.
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May 21, 2010
why is there a trackpad if its a touchscreen?
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Nov 13, 2010
I am using the 9800 torch which is rom and software updated. Suddenly my touchscreen doesn't work and I have to use the joystick. The screen works for few min every day and that's all and when the slider is open it wont work no matter what...
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Aug 21, 2010
I thought originally when purchasing the Torch that I would probably use the touchscreen 99.9% of the time...but I seem to be using the slide out QWERTY keyboard more often than not! So, which keyboard do you prefer?
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Aug 16, 2010
I'm on my second Torch in 3 days. My touch screen stops working. my second phone is now having the same issue after 8hrs of having it. I have tried removing my protective privacy screen and still no dice. Is anyone else having this issue. I love the phone, but am thinking of switching to the Bold or iPhone since I have not had a reliable phone yet.
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Aug 30, 2012
How can I lock the touchscreen of my BlackBerry torch 9800? I know the key for it, but I wonder if there is a possibility for automatic locking the touchscrren when I close the BlackBerry?
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Nov 28, 2011
My torch is 3 months old. As of Sunday morning the track pad and touchscreen has become unresponsive. It also crashing every once in a while for no appearent reason. It has not been dropped or exposed to water. So far I've tried battery pulls and a restore through the desktop manager. Which has obviously not fixed anything.
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Aug 26, 2010
In the near future is there gona be an app available for the touchscreen to vibrate when you touch it or make a noise?
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Sep 13, 2010
I know there are separate posts on this subject on connection consistency problems but I can't seem to get an answer to a fundamental question. Is the problem hardware or software related? Since turning off WiFi improves the connection consistency significantly what does that imply? I want to return my Torch of this is a hardware issue.
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Aug 16, 2010
I'm going through the options on my torch and cant seem to find one to enable a clicking sound when typing on the touchscreen (such as the droids and iphones make the clicky noise when your type) ...does it exist?
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Aug 16, 2010
I am having issues with the keys not working properly on the touchscreen keyboard. When the phone is in portrait and I press on a key what shows up is the key at the left end of that row ex: if I press L an A shows up on the screen, if I press U I get a Q. If I turn the phone so that the keyboard is now on the same side as the USB port I only get whatever buttons are on the bottom of the screen. If I turn it 180 degress none of the keys work.
I have also noticed this happening in applications like Google Latitude. If I press any of the icons on the bottm of the screen the only one that registers is the zoom out key.
If I do a battery pull things work well for a bit and then it starts acting up again.
I haven't seen anyone else posting about this and I am hoping that it is just this phone. I am exchanging it tonight.
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Oct 16, 2012
The touch screen works, but none of the buttons work. I have restarted, I have removed the battery numerous times, but nothing. It was working this morning. No water damage, no drop damage, just stopped working. I am limited in what I can do and almost every time I want to close an application, i need to remove the battery because there is no way to close. It's very frustrating. I can still take and make calls but have difficulty even hanging up after a call!I took it to ATT and it is no longer under warranty. I may just take it in to a repair place
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Sep 2, 2011
i hadn't been on my phone for about 2 days and when i went on it the four main buttons (green call button,bb button, and the end call/turn on/off button) they weren't working. i can seem to figure out whats wrong, /:
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Nov 27, 2011
I updated my software last week and now my call and end call buttons rarely work, and the menu and return buttons on occassion stop working. I can't end a call and disconnect! or call a number on the screen without using the touch screen and enter button on the QWERTY key pad.Now my wifes phone (whose usage is SUPER LOW) is having the same problem....I tried to reload the latest software package, but it made NO difference.
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Jan 4, 2011
I have had a torch since October 2010 and just in the last 2 days it has stopped responding when using the keyboard or buttons.
When I pull the battery and reboot, I can use the touch screen to unlock, and then can go in to any item. Example: open text, can scroll and find a test to view, tap it and open. I can then reply, forward delete with the screen options but once that is done I am now stuck in the text message. My only option is to pull the battery.
I can not make phone calls but can answer by sliding up the screen. When call is done I can not end just have to wait for other person to hang up.
I have checked for Water damage and there is none, the phone has not had a hard drop and the to sides are very solid (not loose).
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Nov 11, 2012
When i press and hold the screen to record a voicemessage or a video in for instansce whatsapp or snapchat or facebook messenger - then it often "cuts off" after a few seconds. Very annoying. I often have to try and record the same message many many times before it finally works. Is the screen really so sensitive and unstable?
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Feb 4, 2011
Last night, suddenly my keyboard, trackpad and all my external buttons no longer work. Only my touch screen works, but no back button, a BlackBerry is not very useful.It may be software, but I updated yesterday the operating system. But I find it strange that all the external buttons do not work together.What could be the problem. If I have to go to the workshop, I want to know as much as possible.BlackBerry 9800
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Jun 17, 2012
All of a sudden while on phone calls, in the phone app itself if I try to tap the red END CALL button or hit the keypad button for automated service, the screen goes blank. I have to hit the menu button to bring the screen back up and try again. Can take 7-8 times until it goes through. What can I do? This problem just started. Also if I use Siri and try to hit the mic after I speak the screen will shut off the same way and I'll have to do the menu thing over and over again. There are absolutely no other touchscreen problems other then these and I use many apps and play several games.
Info:
iPhone 4S
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Aug 25, 2014
My phone has started to freeze, when I pull the menu bar down, when I am in apps, just any time. when it freezes, the buttons do not work. The battery dies within an hour of being off the charger. I do not know what to do, or why it has started to do this.
Info:
iPhone 4s (8GB), iOS 7.1.2, new phone bought in june
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May 20, 2012
no volume or mute buttons working, will come up with earphones in, not sure what to do?
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Jan 20, 2010
Does anyone know if E72 has a shortcut key to mute/unmute during the call ? The only way I am aware of is using options to select mute.
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