BB Torch :: Keyboard And Buttons Wont Work?
Aug 26, 2011
I am the owner of a Blackberry Torch, and all of a sudden today my keyboard and buttons ( back, red, green, and the blackberry button) won't work! The only way for me to do things on my Blackberry is if I pull the battery, put it back in, wait for it to load, then enter my password ( using the on screen keyboard) then click one app. And once I am done with that one app, I click my red button, and nothing happens same if I click the back button!
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Feb 4, 2011
Last night, suddenly my keyboard, trackpad and all my external buttons no longer work. Only my touch screen works, but no back button, a BlackBerry is not very useful.It may be software, but I updated yesterday the operating system. But I find it strange that all the external buttons do not work together.What could be the problem. If I have to go to the workshop, I want to know as much as possible.BlackBerry 9800
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Jan 4, 2011
I have had a torch since October 2010 and just in the last 2 days it has stopped responding when using the keyboard or buttons.
When I pull the battery and reboot, I can use the touch screen to unlock, and then can go in to any item. Example: open text, can scroll and find a test to view, tap it and open. I can then reply, forward delete with the screen options but once that is done I am now stuck in the text message. My only option is to pull the battery.
I can not make phone calls but can answer by sliding up the screen. When call is done I can not end just have to wait for other person to hang up.
I have checked for Water damage and there is none, the phone has not had a hard drop and the to sides are very solid (not loose).
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Mar 15, 2012
My screen is working fine but my keyboard and other buttons are not functioning at all. I also have my phone locked so in order to go into it i need to type my password but im also unable to do that because none of the keys are working.
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Oct 16, 2012
The touch screen works, but none of the buttons work. I have restarted, I have removed the battery numerous times, but nothing. It was working this morning. No water damage, no drop damage, just stopped working. I am limited in what I can do and almost every time I want to close an application, i need to remove the battery because there is no way to close. It's very frustrating. I can still take and make calls but have difficulty even hanging up after a call!I took it to ATT and it is no longer under warranty. I may just take it in to a repair place
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Nov 1, 2012
This is the second torch I've gotten with button problems. I've been a customer of blackberry and Telus for the past ten years.Blackberry, or Telus doesn't seem to give a care about the substandard quality of their product or their customers.I had a Storm and traded it in due to the buttons simply not working. Bought a Torch and six months later the buttons failed. Sent it in for warrantee and Telus blamed me for a problem I didn't even have to avoid the warantee until I complained so much they reoplaced it a few months back. Now this piece of **bleep** is giving me the same heartache.Called for support and they said to send it in for warrantee work. I'm a realtor and can't anmswer my phone half the time. I can't use the back button or the menu buttons. I get charged every time I send the phone back for an evaluation even though it's not my problem and its under warrantee.
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Sep 2, 2011
i hadn't been on my phone for about 2 days and when i went on it the four main buttons (green call button,bb button, and the end call/turn on/off button) they weren't working. i can seem to figure out whats wrong, /:
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Jun 14, 2011
my blackberry has just decided that non of the key pad or buttons are going to work but touch still works if i restore it back to factory settings will this sort the problem out also how do i get the phone back to factory settings?
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Oct 16, 2011
the menu key and back keys both stopped working today. my phone was working just fine last night and when i woke up today i found these issues. my software is up to date.battery pulls don't do anything to fix the problem.especially since whenever i open a program i can't go back and close it and end up having everything running and have to do a battery pull
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Oct 28, 2012
why the buttoms next to the track pad don't turn off, I lock the phone and they keep on. And keyboard light doesn't turn on. I pull out the battery and this doesn't fix it.
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Jul 28, 2011
My BB Torch keyboard suddenly stopped working and cannot even input the password to unblock. I found out after several trials (don't ask me how many) that if I slided open and closed 2 times and then I press twice the "alt" button the keyboard starts working. Also the side button that I had for the camera is not working. Digital keyboard works fine. When the keyboard does not work, the outside keys (call, back, BB, touch pad, hang up) do not work either..
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Nov 11, 2011
it's essentially dead. The touch screen and everything else worksfine, but the phyisical keyboard won't work.
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Mar 15, 2011
Just recently (2 wks) the middle select button has quit working on my torch when I have the keyboard extended. I can still scroll around the screen with it, but when I push it to "select" it does nothing. The button works normally when I have the keyboard put away so this seems like a software problem or setting I have wrong
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Mar 14, 2012
I have a 9800 torch 4 gb black , i got it from a friend with a smashed screen and digitizer , i changed both of them but the keyboard doesnt work , i changed to a new keyboard and still the same problem , all the other buttons work but the physical keyboard , it lights up when i turn the blackberry on .i made a hard reset , changed the os but still same probem .
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Aug 24, 2011
4 of the buttons on my keyboard are not working! all other keys are fine and the phone is in perfect order otherwise but the 4 buttons wont work it is the p the delete the alt and the enter keys on the right of the keyboard?
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May 27, 2015
When writing SMS...want to add pic. There seems to be no way to swipe keyboard away from top of the buttons, laying underneath it??
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May 12, 2011
I'm having a problem with the slide-out keyboard on my Xperia Mini Pro. Most of the buttons on the top row have stopped working, so I can no longer type the following letters: Q E R Y U O. This renders the keyboard useless. They all suddenly stopped working at the same time, so my guess is that its probably software related? I'm running Android 2.1 update 1.
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Jul 9, 2012
My E7 : NokiaE7-00 Symbian Belle : Screen and keyboard not responding but buttons are (so unlocked?)
hw reset work but it reboots on entering lock code and I can not type it anymore ... the cursor is still here but unusable ...
but I can connect it to nokia suite ... [URL]
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Mar 17, 2014
I am rooted , Franco kernel r35 , and gravity box installed..Let's say after I restart the nexus , I can go through a couple of hours browsing Google chrome fine , then randomly the back button doesn't work along with the keyboard not popping up?Is it the actual nexus phone problem or is it the kernel..
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Jul 7, 2012
my blackberry curve usually works perfectly fine but in this last week its been crashing a lot.. & for hours on end! The only thing I can do is scroll, I can't press the trackpad in, use the keyboard, or any other buttons just scroll.
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Apr 14, 2011
the keyboard and buttons on the side and top on my 8900 simply stopped working, in that they will no longer activate the phone even though I know the phone to be on.The phone is a PAYG handset on Orange, whom I have contacted and was told that because the unit is over 12 months old (18months) I must contact Blackberry. There are unfortunately no support telephone numbers apparent on the site, so this seems to be my only option! This is incredibly annoying as I need to use the phone on a daily basis for email, etc!
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Apr 25, 2010
is it possible to switch the touchscreen off and navigate with arrow buttons on qwerty keyboard with LG GW520?
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Aug 21, 2010
Just got my torch last night! yayyy! I did read in one of the threads there is a way to bring the virtual keyboard down by swiping up and down (I think). But when I do that, I always open the manage connections option. Can someone explain how to get it to show wo opening the physical keyboard?
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Jul 18, 2011
The 3 buttons on the front (make call, menu, end call) don't work. This means I cannot access the menu screen and can't use any of the phones functions. Only can make calls from touch screen.
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Oct 2, 2011
I have a 9300 Curve and the G,H,J,K,V,B,N & M don't work, well they work but they don't click like they should. besides take it to a repair shop?
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Sep 12, 2014
My phone is frozen, none of the buttons work and it is not even a year old ...
Info:
iPhone 5c, iOS 7.1.1
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Feb 20, 2010
After i updated to v40 my homescreen has gone nuts!
The keypad button has turned in to a long button, with "Telephone" written on, and the contacts button has turned in to, a big bar with "Contacts" written on, something like older non touch nokias.
Oh, and none of the 2 buttons actually work! really annoying.
Also, on the 5230 you get some extra buttons/shortcuts on the bottom of the screen, so did i, but they dont work, i cant apply any programs to them.
And if i choose the upper contact bar to be a shortcut bar, nothing shows up, other than empy buttons (like on the bottom of the screen) and even there, i cant apply something...
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Oct 17, 2010
Anyone having problems with the n8 headphones. For 600 USD, i'm not impressed with the sound quality. The buttons do not work and it sounds like all the music is being played in a tunnel.
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Jun 19, 2011
Does anyone know what might be wrong - all buttons work except the main one in the middle which means I cant do anything.
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Mar 6, 2011
I recently updated my O.S using Desktop Manager on my Mac.
Before the update, the two buttons on the top of the phone worked as follows:
Right button: Locked the phone (have to enter password)
Left button: Locked keyboard
After the update, the top left button locks the keyboard, but the top right button does nothing. This happened after the update.
Tour 9630
V5.0.0.983 (Bundle 1615, Platform 4.2.0.428)
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Dec 25, 2011
I have a Sony Ericsson X10 mini and my problems stared last week. The phone was really slow, and just unlock the phone took 1 minute! Few hours after that the Touchscreen didn't respond and the buttons didn't work, just the lock button, and when I try to power the phone off it just come 3 alternatives Quiet mode, Flight mode and shut down, but I can't get further it just ends there and i waited 1 day to empty the battery and to update it, and i just can't update it because i can't get to the menu and put it in USB mode and the back button don't work so what should I do?
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