BB Torch :: Keypad And Buttons Won't Work But Touch Will
Jun 14, 2011
my blackberry has just decided that non of the key pad or buttons are going to work but touch still works if i restore it back to factory settings will this sort the problem out also how do i get the phone back to factory settings?
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Oct 2, 2011
I have a 9300 Curve and the G,H,J,K,V,B,N & M don't work, well they work but they don't click like they should. besides take it to a repair shop?
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Feb 7, 2010
I've bought my 5800 XM yesterday. Today I was playing some music and noticed that the sidevolume buttons don't work when keypad is locked! It's very difficult to take out the phone from your pocket and then adjust the volume or change the track unless you have put on the handsfree. Please let me know if there is any fix for this.
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Jul 1, 2012
My keypad and the buttons on the main screen of my torch are not working, the touchscreen works fine!
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Jul 19, 2011
I picked up my phone three days ago to find it had turned itself off, it had only been in my bag and then next to me on the floor. I turned it on to find that it turned on in safe mode. I took out the battery to reboot it in normal mode, and from then on none of the keypad buttons work. It is also still in safe mode. The touchscreen does work, but nothing else. I have taken out the battery multiple times to try and fix it but it doesn't work.
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Jun 29, 2014
My iPhone 5s touch screen is not working and I have tried the soft restart method still not working. When I do the apple logo pops up and behind it is a black screen with red and blue vertical lines. The screen is not damaged and never been dropped. The day it happens was when I was charging the phone and when I got back it the touch was gone and wouldn't respond, I also found it dropped and was hanging on the side of my table, or maybe it short circuit for some reason. All the buttons work, the finger scanner, the on/off button. Also the phone needs the password because I tried the soft reset and now I can't unlock it since it won't respond to my touch. So how can I fix this or is it able to be fixed? I received the iPhone early January and does the warranty apply to my situation? As well as go to an Apple store, for .
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Sep 11, 2011
My phone (bought in Jan 2011) has stopped showing the touch keypad and the plandscape view when tilted.
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Oct 6, 2011
torch 9800 keypad and touchscreen will not work and the phone is stuck in safe mode.
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Apr 11, 2012
I purchased a blackberry torch 9810 in Dubai from a Vodafone shop at the airport (brand new), I have had it for about 2 weeks and my keypad seems to stop working when it feels like it, it is usually the "ALT" and "n" key, I currently live in South Africa, where I can take my phone to be repaired? Should it still be under warranty even if I purchased it abroad?
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Oct 16, 2012
The touch screen works, but none of the buttons work. I have restarted, I have removed the battery numerous times, but nothing. It was working this morning. No water damage, no drop damage, just stopped working. I am limited in what I can do and almost every time I want to close an application, i need to remove the battery because there is no way to close. It's very frustrating. I can still take and make calls but have difficulty even hanging up after a call!I took it to ATT and it is no longer under warranty. I may just take it in to a repair place
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Nov 1, 2012
This is the second torch I've gotten with button problems. I've been a customer of blackberry and Telus for the past ten years.Blackberry, or Telus doesn't seem to give a care about the substandard quality of their product or their customers.I had a Storm and traded it in due to the buttons simply not working. Bought a Torch and six months later the buttons failed. Sent it in for warrantee and Telus blamed me for a problem I didn't even have to avoid the warantee until I complained so much they reoplaced it a few months back. Now this piece of **bleep** is giving me the same heartache.Called for support and they said to send it in for warrantee work. I'm a realtor and can't anmswer my phone half the time. I can't use the back button or the menu buttons. I get charged every time I send the phone back for an evaluation even though it's not my problem and its under warrantee.
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Sep 2, 2011
i hadn't been on my phone for about 2 days and when i went on it the four main buttons (green call button,bb button, and the end call/turn on/off button) they weren't working. i can seem to figure out whats wrong, /:
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Aug 26, 2011
I am the owner of a Blackberry Torch, and all of a sudden today my keyboard and buttons ( back, red, green, and the blackberry button) won't work! The only way for me to do things on my Blackberry is if I pull the battery, put it back in, wait for it to load, then enter my password ( using the on screen keyboard) then click one app. And once I am done with that one app, I click my red button, and nothing happens same if I click the back button!
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Oct 16, 2011
the menu key and back keys both stopped working today. my phone was working just fine last night and when i woke up today i found these issues. my software is up to date.battery pulls don't do anything to fix the problem.especially since whenever i open a program i can't go back and close it and end up having everything running and have to do a battery pull
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Feb 4, 2011
Last night, suddenly my keyboard, trackpad and all my external buttons no longer work. Only my touch screen works, but no back button, a BlackBerry is not very useful.It may be software, but I updated yesterday the operating system. But I find it strange that all the external buttons do not work together.What could be the problem. If I have to go to the workshop, I want to know as much as possible.BlackBerry 9800
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Apr 27, 2012
was working perfectly fine until i downloaded an app that you can now get for free from RIM until some date in may. anyways, i wiped my phone and it was working fine for a few days, then it stopped working out of no where. then for some reason when i upgraded bbm and had to reset my phone, the touch worked perfectly but then randomly stopped working again. It basically does not work at all, except for sometimes when my phone is plugged in. idk how to fix this, would re-installing the software get it to work again or should i just take my phone in?
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Nov 25, 2012
I have a problem with my blackberry torch 9800; the touch screen does not work!, I have tried to re-install the OS using blackberry desktop and re-set the phone by pulling the battery out and put it again but still they don't work!.
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May 26, 2011
I have got problem with touch screen, I just reload, re-installed the software, one day without accu, still the touch screen doesn't work properly.
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Nov 17, 2011
I have a blackberry curve 8520 with OS 5
All of a sudden the keys stopped working, no matter what i press nothing happens, only the trackpad is working. It happend out of nowhere, i didnt drop it or get it wet, so i have no idea how or why this is happening.
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Jun 11, 2010
Can someone tell me shortcut keys for Zoom In & Out in Adobe LE 2.5 ? Since the firware upgrade pressing the optinav key does not zoom the document. Only way now is to use options and press zoom to activate zoom in & out.
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Dec 26, 2011
My Torch 9810 touch screen doesn't work properly anymore...it works each time the phone has just been freshly boot or when a battery pull has just been performed and stops afterwards until another battery pull or boot is done. is this some sort of software problem? Can it be fixed? If it can, how? I tried upgrading to OS 7.1 but the same problem persists.
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Aug 23, 2010
I buy SE W910 about a year ago. Never get problems with it before. And about 4 days ago, I just get dead button on C (for erase character) and the next day it just get worse. Another dead buttons on left button (option), Green button (call) and Red button (ended call). Not sure why it happen.
I found in the internet forum for the same problem but not solved. Also I have friend with same phone type and problem, bring to Sony Ericsson service and they have fix it. But the problem just back in next few days. They said the problem is on the flexible. I can't make a call with it.
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Apr 14, 2011
wandered if someone could diagnose what's up with my BB, curve 8520 and maybe also gimmie a solution to my problems! ... Here's pretty much all of it ... I think, I know a lot of you can relate because this seems to be a very popular problem...Bout a week ago my bb randomly started messin me about, first the 'L' key along with the 'alt' key and then also the 'A' key, they were stuttering, typing on there own, sometimes wouldn't work at all, they would even pop up when I typed a different key! also there would be times were my phone would freeze and I'd have to hold down a button for roughly 10 seconds to get a response, also all buttons including mute, side buttons, keypad etc.. would stop working all together, only track bar would work but I could only scroll, I also cannot use my phone whilst chargers in, on rare occasions my phone fixes itself, then brakes around 5-10 mins later
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Jan 12, 2010
After a week of having had the E72, the one-touch buttons for Contacts, Calendar and Messaging have all stopped responding. Neither a long nor short press results in any action being taken.Any ideas on how to resolve this?
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Apr 18, 2010
My HTC Touch Pro (XV6850) screen no longer works when I touch it. Is there an replacement digitizer for it? Its the XV6850 version for Verizon.
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Jun 20, 2011
I just bought this C3-01 touch and type phone and it got big issue of locking/unlocking key pad..phone gets locked and even if I click on key-lock button and then click unlock (on touch screen) then it never gets unlocked.
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Jan 14, 2011
My Storm 1 was working fine then all of the sudden its like nothing works. The phone loads up and everything looks perfect except I cant actually select anything it will highlight the icon but not actually open it and none of the other buttons work either.
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Mar 6, 2011
I have been around and around with customer service on this- the buttons on lower right hand corner of my phon (including the red button and return button) do not work. I have pulled the battery repeatedly, and wiped the phone, all of which make it work just fine for an hour or so before the problem returns. Customer service insists the problem is related to the data in my phone (?) which is ridiculous. They keep encouraging me to upgrade, but I've not had the phone for a year
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May 24, 2011
I have had this problem since the new update. I see it the most when I am typing on the phone, the lower half of the space bar does not work, when i press it the phone vibrates as if I touched it but I don't get the space in the text, I have also seen it in the media player when I cant move the bar. it is as if the section at the bottom of the screen above the touch buttons doesn't do anything anymore, the phone senses that that part is being touched and vibrates but it does not do what it is supposed to do when touched in that location.
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Oct 14, 2015
I have some strange problems with touch buttons. When I press "home" button nothing happens, but phone reply with vibration, so it can recognise the press. Also in some fullscreen apps I'm unable to pull out touch buttons.
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Jun 3, 2010
after resetting my cingular 8125 htc, i am now unable to use anything but the buttons, touch screen isnt workin and i am so certain that its something easy... what do i do?
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