Motorola Photon 4G :: Random Reboot Will Not Turn Back On Without Disconnecting The Battery?
Aug 16, 2011
So I picked up 2 Photons yesterday from RadioShack. Overall, I am very impressed with the phone, however my wife's is randomly rebooting, and will not turn back on without disconnecting the battery or plugging back into the wall. I have seen a few reports of this online and was just wondering if there is a fix or if I should take it in for a trade? Kind of worried if mine will start doing this also. No SD card installed, no taskmanager, not rooted, etc
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Sep 6, 2011
their battery full to only discover the battery is near dead moments later... "The attery is not really dead but rather the phone is just not recognizing it", etc.., etc...,...The hardware problem that I believe is the root cause of all or most of these issues is the battery connection to the phone... People have taken their phones back for another one only to have the same issues with the new one... They have factory reset them, deleted apps, downloaded the update thinking it would fix these issues... I bought my phone 09/03/11 and within an hour of purchase it random rebooted and later that evening completely shutdown requiring a battery pull to reboot... The next day it shutdown 3 times requiring a battery pull... Usually when I just sat the phone down face up.. I believe the battery is separating enough from the contacts when in certain positions to cause these disorders... My phone never did this while recharging because it had a steady power source... That along with those who were experiencing full charge to low charge moments later led me to this conclusion... Happy to report I have for my phone at least eliminated the problem.\
THE FIX: Simply snap in your battery with the phone face down making sure its snug... Simply apply a strip of electrical tape next to the kick stand where the contacts are located... The tape should extend about a 1/4 inch either side of the battery... This secures the battery from moving in the contact area... The Micro SD a Sim card slots are at the other end of the battery and are still accessible... This back cover is not really effected and in fact it only makes it more snug... This fix has completely eliminated reboot & shutdown problems on my phone... Until Motorola factory fixes this issue, this is the best next thing... My EVO had tape all over under the hood and if you do it right it looks factory
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Oct 26, 2011
use the photon on a non-sprint network eg. in another country.......if yes.....do you experience the Sleep of Death and Random Reboot problems.....??becaose as far as i have read the threads i think the problems are seen while connected to sprint's network or while returning to sprint's network after roaming i.e. while switching networks.......
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Oct 14, 2011
I was on Verizon with a Droid 2 when you did the 2.3.3 test a couple of weeks ago. On 10/9/2011 I moved to Sprint and bought a Photon 4G. I just updated my HEX MEID in this forum profile. My phone did the initial reboot but came back with Update Failed.Update Motorola Software says. An Update is currently being downloaded. You will be notified when the download is complete. There is no indication anything is happening. It's been this way for close to an hour now.
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Feb 8, 2011
For about the past two-three weeks, my Curve 8530 has started randomly rebooting - during calls, not during calls - I have not identified a pattern about when. When it comes back up 5-10 minutes later, the battery was always completely drained. I ordered a new battery and fully charged it. Day one with the new battery was uneventful - no random reboots, no loss of all battery charge after one 15 minute phone call, although the battery was low by the end of the day.
Today is day two with the new battery and I had another random reboot, however, this time at least my battery wasn't drained when it came back up. What causes these random reboots? Is there any way to get them to stop?
I am with Verizon and already did the *228 programming update before the new battery.
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May 12, 2010
My phone has been getting worse and worse by the day. First the i had horrible battery life when i was on phone calls, it would only last 30 min tops with a full battery. Then i was listening to the sirius radio app for about 15 min and my storm had a random reset. At first i said oh no problem it will be back up soon. So i waited and waited and when it finaly came back up i had a dead battery with 2% left. I was like wtf happened. I had about 80% when it reset and it came back with 2%. So then i did a battery pull to see if the phone just had a little problem with booting up. When it came back it had 22% battery but it only lasted about a min before it decided to reboot again. This time it wouldnt come back on. It was an endless reboot going again and again. The only way to stop it was to plug it in the wall and charge it up again. Last night it did the same thing when i was on the internet for only 5 min.
I tried all the different hybrids and nothing works. I dont know what to do now. Is it the battery or is it the phone?
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Apr 20, 2011
I recently got my bb curve 8520 but I have noticed that it would reboot randomly without me having to do a battery pull or the alt-shift-delete method. It has reboot twice randomly I am I am very confused as to why it does that and when I rebooted it it started up normal but when I checked it again it rebooted on its own.
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Aug 4, 2011
So I'm on my third Atrix. First was within 30 day window with occasional random reboot, it was exchanged. The second was perfect up until the new OTA where I had issues with 4.5.91 installing and it was replaced with an upgraded Atrix with 4.5.91 already installed.he current one is rebooting twice daily and it's getting a little old. My question is where to I go from here? I have to be able to be contacted 24/7 for work, and got my peepee stepped on last time. So I cannot wait for an exchange.Can I reinstall 4.5.91 somehow and start from scratch? I've tried the factory reset and every combination of installing and uninstalling various apps I have. Even went a few days with not restoring any apps! I'm really thinking this may be software related, but could be wrong!
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Feb 9, 2012
It appears yet another Motorola phone is suffering from random rebooting. Has anyone else had trouble with this? I notice it more when there is low/no network coverage (Thanks Sprint). It happened to me three times yesterday alone. I was in Wilmington, NC. There is very little Sprint 3G coverage out there. My battery was near full,
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Nov 8, 2011
I am having a problem with the phone randomly generating key selections. When I unlock the phone, the phone wil start vibrating at apparently randm intervals as if one of the 4 key selections on the bottom of the phone has been selected. When I am in an app, or trying to use the settings, etc. these selections block the use of the phone and in effect lock/freeze the phone. I have the following apps downloaded:The google maps (Sprint pre-installed link)The Sprint Football App (Sprint pre-installed link)Solitaire - from the android free apos market.USBank app from a USBank provided link.he problem manifested itself prior to the installation of the USBank App. When I am running the solitaire app, the search key, which is set to turn the next card is selected as is the return/back key. I can watch the cards change in response to the vibration activity. Also, when I am on a screen where the Search key is enabled as a search key, the search screen will randomly come up. While these keys are being selected, the phone essentially freezes. The reception of a call seems to break through this and it proceeds normally.
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Jun 27, 2012
I recently purchased the Droid Bionic approximately 2 weeks ago. I got one for my husband also. Recently, my phone has been randomly shutting off and the only way to turn it back on is to remove the battery. It has also happened when the phone is on and I am charging it. My husband's phone has not randomly shut off at any time. I have downloaded a few apps which include Accuweather, Go SMS pro and PicSpeed Wallpaper. I also inserted my micro SD card from my old phone into the new phone which I just removed to see if the phone will randomly shut down. I also do not have the pocket detector on.
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Nov 18, 2011
The following has been happening since before the latest update, and continued after.My phone will randomly reboot itself (there doesn't seem to be any correlation with what I'm doing) and then hang at the rotating red logo.If I push the power button the display will turn off, but after that no buttons have any effects.If I plug the phone in the display comes back on to the unlock screen, but the touch screen is also unresponsive.The phone is definitely still running though, as my bluetooth headset will reconnect and time-based notifications will still happen (I have the phone set to beep every half hour).If I leave the phone sitting for a significant length of time I will notice it getting warm, and it will eventually reboot again and behave normally.Battery pull does nothing.Wiping the cache partition does nothing.I've done a factory reset before, and this makes the problem go away for a while, but it comes back.
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Dec 7, 2014
My iPhone 5s will not respond. i was in the middle of doing a system settings restore when it became stuck on the load screen. now when i manually shut it down it wants to turn back on and still be stuck on the load screen and the bar will not fill up at all... if i call apple will they fix this over the phone or will they tell me to get lost since i purchased the phone second hand a few months back?... I love the phone i just want to forget this whole restore thing didn't happen
Info:
iPhone 5s, iOS 8.1.1
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Oct 3, 2011
My Photon has been pretty much flawless, but it has needed reboots twice and both times after disconnecting from the Car Dock.
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Sep 6, 2011
I've had my Photon for two weeks now and love it, but I've noticed it tend to randomly reboot itself after being removed from a car charger. Now the phone boots until it gets into the android operating system, then resets itself. This makes me VERY nervous for two reasons. I don't want to be stuk with a hone that reboots constantly, and more importantly, I sell them and don't want to have to tell everyone I've sold to that I've made a mistake. Is there a fix for this other than a hard reset?
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Aug 3, 2015
Around a week ago I used a friends 'selfie stick'. The same day I was walking around Windsor and noted that the phone had powered down. I tried pressing the power key, but the phone did not turn on. I took the battery out, replaced it and then the phone came back on.
The problem now seems to reoccur when I have put my phone in my back pocket and either walk some distance, or keep it in my back pocket in the car (for some reason).
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Oct 4, 2011
Suddenly started having an issue, wonder if anyone else has seen it. Periodically, I'll be unable to enter text into an SMS. The keyboard will pop up, but nothing I type actually registers. The only way I've found to resolve the issue is to reboot, which only lasts a few hours.
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Jan 23, 2012
Ever since I have had this phone (Since the first day it was available) I have never really had a great experience with the GPS on this phone. The problem is very random, basically at some point I will try to use a app that uses a GPS location like Gas Buddy and it will report a location from hours or days previous. Most of the time I can turn off the GPS and turn it on and it will work. But some times I need to reboot the phone. In addition to the that problem if I am using Google navigation, Telnav or Waze it will make a look and start navigating then states it lost GPS and it never gets it back. At that point I have to reboot the phone as nothing else will work to resolve the problem.
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Oct 27, 2011
I have an issue with my Motorola photon 4g since I bought it (2 months old now). It may reboots when I am trying to make a phone call. It happens everyday randomly and it is getting worse. If one day I need to make an emergency, I may need to wait a few minutes for it to boot up (lol) before I can use it. I have used Palm treo phone for many year and never have any problem. I went to sprint service center and the sprint technician reset it but it still has the same problem. I will come back to Sprint again for service. FYI, I will update this post soon I have more info.
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Nov 26, 2012
Experiencing random screen refreshes on a XOOM WiFi? Recently my XOOM has started to blink, the screen will go black for 1/2 second then come back. This happens when doing anything, games, browsing, or just sitting at a home screen. The XOOM is up to date with 4.1.2. I have not done a factory reset yet and would like to avoid it.
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Feb 23, 2012
prior to the recent ota i had experienced many random reboots, usually when watching Internet video or listening to music while reading news app. i thought ota was supposed to fix some problems with reboots when phone was overloaded but since ota i am still experiencing some random reboots and warm battery under the same conditions as previosusly.
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Jan 22, 2012
random restarts - the first month i had my electrify, it would only restart itself once a week or so. now within the last couple of weeks its jumped up to around 5 times a day. i kept track of variables as the restarts happened, and it does it at any battery level and during anything im doing, such as text, pandora, Internet, in-call. my first guess is that is in app that constantly runs in the background, and i was wondering if any more experianced users could tell me where and what to look for.
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Jul 28, 2011
My phone decides it want to reboot itself. I mean, I certainly don't know how my phone is feeling, so it can take the initiative and give itself a good rebooting when it needs it. Also, I don't know what motorola is making their batteries out of, but when I turn my phone off (or it decides to) I suddenly have more battery than I did previously. This kind of technology should be used more often so we never run out of juice on batteries of any kind.
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Jul 23, 2011
One minor thing I've noticed after the GB update is line of random blue and white pixels at the top of the battery usage screen. Both my Atrix and my daughters Atrix show this. Both show different random data in the line and it appears to change over time. Anyone know if this is intentional?
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Sep 18, 2011
What is the best way to snap back cover in place? Whatever sequence I use it seems that one of the plastic latches doesn't engage.
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Aug 29, 2011
I'm not sure that i'm the only one with this issue, but I have a custom ringtone set for both my calls and my notifications. Now what happens is when i plug my phone into my pc and use it as a mass storage drive (at least I think its whats causing the problem) my ringtones automatically switch from my custom ones to the default ones. This gets to be really aggravating to have to change them both back everytime, especially since I have an additional silent ringtone for all the oter notification sounds that you cant turn off (facebook, e-mail, and plugging the device in to the PC) which may I add, is an issue within an issue but I can live with it. My files are in the internal memory, not on the SD card and in the default media/audio/notifications or ringtones.
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Oct 4, 2011
Over the last week I've noticed sudden power loss on my Photon. It will go blank without warning. Plug it in and it will show 0%-10% battery power. Watch the screen and it will sometimes jump back up suddenly. From 10-20% to 100% before my eyes. I'm guessing it's a battery or phone issue. Don't see any other discussions about this. Planning on brining the phone in soon
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Sep 2, 2011
With my new Photon, I am having some issues where a call will come in and have very bad crackling audio. If I hang up and call them right back, it is crystal clear. It's happened to me three or four times in two days. Do you think it's a defective unit?
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Mar 5, 2012
I shut my Photon down and plug it in and it turns back on. I plug it in and power it down and it turns back on. I power down, remove the battery for 15 seconds, reinstall the battery and plug it in and it turns back on. No new software or apps that I'm aware of. It just started doing this today and we've had it for six months.
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Sep 13, 2012
My blackberry curve 8520 froze so I did a battery pull and now it starts to load and then it stops half way.
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Jul 1, 2012
IPhone S4 battery died, phone won't turn back on. What do I do?
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