Motorola Atrix 4G :: Random Reboot Getting Old?
Aug 4, 2011
So I'm on my third Atrix. First was within 30 day window with occasional random reboot, it was exchanged. The second was perfect up until the new OTA where I had issues with 4.5.91 installing and it was replaced with an upgraded Atrix with 4.5.91 already installed.he current one is rebooting twice daily and it's getting a little old. My question is where to I go from here? I have to be able to be contacted 24/7 for work, and got my peepee stepped on last time. So I cannot wait for an exchange.Can I reinstall 4.5.91 somehow and start from scratch? I've tried the factory reset and every combination of installing and uninstalling various apps I have. Even went a few days with not restoring any apps! I'm really thinking this may be software related, but could be wrong!
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Feb 9, 2012
It appears yet another Motorola phone is suffering from random rebooting. Has anyone else had trouble with this? I notice it more when there is low/no network coverage (Thanks Sprint). It happened to me three times yesterday alone. I was in Wilmington, NC. There is very little Sprint 3G coverage out there. My battery was near full,
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Sep 6, 2011
their battery full to only discover the battery is near dead moments later... "The attery is not really dead but rather the phone is just not recognizing it", etc.., etc...,...The hardware problem that I believe is the root cause of all or most of these issues is the battery connection to the phone... People have taken their phones back for another one only to have the same issues with the new one... They have factory reset them, deleted apps, downloaded the update thinking it would fix these issues... I bought my phone 09/03/11 and within an hour of purchase it random rebooted and later that evening completely shutdown requiring a battery pull to reboot... The next day it shutdown 3 times requiring a battery pull... Usually when I just sat the phone down face up.. I believe the battery is separating enough from the contacts when in certain positions to cause these disorders... My phone never did this while recharging because it had a steady power source... That along with those who were experiencing full charge to low charge moments later led me to this conclusion... Happy to report I have for my phone at least eliminated the problem.\
THE FIX: Simply snap in your battery with the phone face down making sure its snug... Simply apply a strip of electrical tape next to the kick stand where the contacts are located... The tape should extend about a 1/4 inch either side of the battery... This secures the battery from moving in the contact area... The Micro SD a Sim card slots are at the other end of the battery and are still accessible... This back cover is not really effected and in fact it only makes it more snug... This fix has completely eliminated reboot & shutdown problems on my phone... Until Motorola factory fixes this issue, this is the best next thing... My EVO had tape all over under the hood and if you do it right it looks factory
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Oct 26, 2011
use the photon on a non-sprint network eg. in another country.......if yes.....do you experience the Sleep of Death and Random Reboot problems.....??becaose as far as i have read the threads i think the problems are seen while connected to sprint's network or while returning to sprint's network after roaming i.e. while switching networks.......
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Nov 18, 2011
The following has been happening since before the latest update, and continued after.My phone will randomly reboot itself (there doesn't seem to be any correlation with what I'm doing) and then hang at the rotating red logo.If I push the power button the display will turn off, but after that no buttons have any effects.If I plug the phone in the display comes back on to the unlock screen, but the touch screen is also unresponsive.The phone is definitely still running though, as my bluetooth headset will reconnect and time-based notifications will still happen (I have the phone set to beep every half hour).If I leave the phone sitting for a significant length of time I will notice it getting warm, and it will eventually reboot again and behave normally.Battery pull does nothing.Wiping the cache partition does nothing.I've done a factory reset before, and this makes the problem go away for a while, but it comes back.
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Aug 16, 2011
So I picked up 2 Photons yesterday from RadioShack. Overall, I am very impressed with the phone, however my wife's is randomly rebooting, and will not turn back on without disconnecting the battery or plugging back into the wall. I have seen a few reports of this online and was just wondering if there is a fix or if I should take it in for a trade? Kind of worried if mine will start doing this also. No SD card installed, no taskmanager, not rooted, etc
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Apr 15, 2012
I am having problems with random and frequent disconnects with the Atrix 4G when on Bluetooth while connected in a car. Initially my setup was using a Motorola Roadster and while playing audio I would randomly not get sound, then shortly after I would get the message that the phone was no longer connected to the Roadster.Usually it would eventually reconnect, sometimes almost immediately after. This would happen sometimes as often as every few minutes, while other times it could play a half hour or more before encountering the problem.
Initially I was unsure whether it was the Atrix itself or the Roadster, but after having recently purchased a Ford F-150 with SYNC bluetooth connect, I am encountering the exact same behavior with random disconnects. Unfortunately with the Ford SYNC, I never get it to automatically reconnect, and I must go into the phone, turn bluetooth off and back on, then manually reconnect from the phone.Most of the time I have the Atrix connected through the Motorola Car Dock, but I think the same behavior has occurred out of the dock.I have never noticed this same behavior with other bluetooth devices I have - Jawbone Icon, Monster iClarity speaker. I don't know if I have enough data to tell definitively or not, but I think I have only observed this when the auto was in motion.
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Feb 23, 2012
prior to the recent ota i had experienced many random reboots, usually when watching Internet video or listening to music while reading news app. i thought ota was supposed to fix some problems with reboots when phone was overloaded but since ota i am still experiencing some random reboots and warm battery under the same conditions as previosusly.
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Apr 18, 2012
Had phone just over a month. In the last few days, it's been randomly activating/interacting with apps on my screen. Normally, it's a single 'touch'. On some occasions it's a flurry of touch events that I had to power the phone off. a couple of spots seem to have a higher tendecy.
System version 55.13.25.MB865.ATT.en.US Have not rooted it.
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Jul 12, 2011
Since I got my phone in April, I've been experiencing this weird, random thing. Out of nowhere, my phone just loses the files stored in the internal memory/data of the phone. I have lost applications, pictures, music, and videos spontaneously.
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May 12, 2011
For the last few days, I've had a hard time waking up my Atrix. I push the power button and it doesn't react. I push it a few more times, and eventually it wakes up and works normally. My first thought was that the power/wake button was becoming defective, but I can press it many times in a row and it will sleep, wake, sleep wake, etc. No problems.
Then today I noticed my phone was shut off completely after I returned home from being out.
I booted it back up and the battery was showing 50%, so it clearly wasn't a low battery shutdown. I have apps that can monitor the system, and I've not found any that are using a lot of CPU or battery, so I'm not sure what the issue could be.
Is there any sort of a log I can look at, to try to determine the cause of the phone shutting off?
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Jul 28, 2011
My phone decides it want to reboot itself. I mean, I certainly don't know how my phone is feeling, so it can take the initiative and give itself a good rebooting when it needs it. Also, I don't know what motorola is making their batteries out of, but when I turn my phone off (or it decides to) I suddenly have more battery than I did previously. This kind of technology should be used more often so we never run out of juice on batteries of any kind.
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Jul 23, 2011
One minor thing I've noticed after the GB update is line of random blue and white pixels at the top of the battery usage screen. Both my Atrix and my daughters Atrix show this. Both show different random data in the line and it appears to change over time. Anyone know if this is intentional?
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Apr 22, 2011
Has anyone had any issues with the music player skipping about 30 seconds into any songs? Not just once but a few times while using. I run 25 to 30 miles a week and the music player is really getting annoying! I've tried 4 different sets of headphones and it's definitely not the headphones themselves maybe something internal. Also on my second phone here. The first one started randomly resetting itself, also had skipping issues. This one only has the skipping issues so far.
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Jun 1, 2012
Experienced crackling sound from the phone when it is just sitting there? My Atrix has a recurring crackle from the speakers at random times. This occurs when it is sitting idle. I don't have any trouble when actually using the phone.
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Dec 4, 2012
Random icons create an additional homepage on your Atrix HD? I tend to keep my phone's home pages as minimalistic as possible, only have one, and use Circle launcher on that one page to access my most used apps. Occasionally my phone adds a shortcut to a random app on a second homepage, sometimes its an Icon for an app that no longer is installed on the device. I really like the ability on the Moto devices to customize the # of start screens, the swipe up features of the locked icons at the bottom of the screen for a quick glance is a really nice touch, works great.
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Oct 23, 2012
Contact Ringtone sets to a random song?
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Jun 9, 2011
My Atrix does nothing at all when I plug a USB cable into it, regardless of what the other end is plugged into (PC, wall or car). It doesn't charge; it doesn't tell me I have a USB connection, nor does my PC. However, if I reboot the phone with a USB cable plugged in, it works correctly. If it's plugged into a power source only, it charges normally. If it's plugged into a PC, when it finishes booting, there's a USB notifier in my pull-down menu, and I can interact with it as I should be able to. It charges, it syncs, it interacts with Media Link, Windows Media Player... it's just like it ought to be.The cable works (several cables, in fact). The phone works. If the phone reboots and wakes up impaled by a USB cable, everything is great, which tells me there's nothing physically wrong with the phone. It's consistent. I've tried it this way on three PCs (2 laptops and a desktop), at home, at work, and in my car.My FW and software are all up to date. I had the problem when I got the phone home, and I've done a complete factory reset, and then updated everything (or checked for updates and found software to be current) again.
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Apr 29, 2011
I have had the Atrix for about two months now, and it seems to restart/reboot randomly, I thought I should check if anyone else has seen this? Should I take it back to the AT&T store and get a replacement or does anyone know the fix to this? Maybe the upcoming update will fix my issue...
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Sep 27, 2011
My phone has been stuck in reboot loop for the last 2 days. I had powered it off on the plane and when i turn on...it keeps rebooting itself after the "Rethink Possible" screen ends. I let the battery drain and still after charging it keeps on rebooting. I am running the phone on "Safe Mode" and only able to run basic Android apps like Gmail, Phone, Gtalk, Camera, etc. All 3rd party apps in Safe mode do not work.
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Jun 27, 2011
i bought atrix just 2 days back and now it's started showing lot of problems.1) When i press power button to turn the display off phone becomes unresponsive) when i tried to remove some of the application i can't as uninstall button itself is disabled3) every now and then either application is not loading or running applicaitons are crashing4) phone has started behaving strangely as it reboots on its own and hang on its own sometimes.I called my carrier and they were clueless so asked they'll come back in 2 hours time.
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Sep 10, 2011
It went blank after the "Rethink Possible" screen and the indicator light started flashing red. It did that for a bunch of minutes and then it rebooted again.
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Feb 15, 2012
The OTA 2.3.6 update for the atrix is causing my phone to crash and reboot constantly and is stuck in a boot loop. My phone is stock, I have never attempted to root it or do anything like that. I am attempting to do a data reset on the phone but it crashes before the reset can start.
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Mar 5, 2012
My phone seems to reboot when it is pulled out of the lapdock - not always but most times.
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Sep 1, 2011
When playing music, the phone will lockup and then reboot. It doesn't matter what music player I use (factory, Real Player, Winamp). It doesn't matter which memory card I use (8 gb, 16 gb, 32 gb).
I have done a system reload approximately 5 times. Its done it in Android 2.2, and it has done it in 2.3.4.
Generally it will reboot within the first 10 minutes of play. After the reboot, it could play for a couple of hours before rebooting again. I've never gone more than 1 hour before the first reboot.
I have had a couple of different Podcast players, and have never had a lockup. I'm using BeyondPod right now.
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Jun 8, 2011
I have had my Atrix for about a month. The phone is fast and responsive which is really great after having a dog slow phone before this one. But I have a love/hate relationship so far. One big issue is that my music player will not keep playing, it will randomly stop playing and I half to restart it. Also sometimes the music player will cause the phone to reboot. This problom used to be really bad but I found a bug causing some of the Problems.
1. Removed Battery and waited a few minutes to reinstall battery. No change still reboots after a few minutes of using the Music Player
2. Tried downloading another music player PlayerPro to use instead of the default one. No Change still Reboots
3. Next I tried doing a Factory Data Reset. Now the default music player played for about an hour for the first time.
4. Redownloaded most of the Apps I had (At least the ones I could remember). Music Player still playing.
5. Started modifing a couple of the OS Settings>etc... Player still playing
6. Until I got to the setting Settings>Applications>Development>Check Stay Awake while Charging. Now the phone rebooted two times in less than 15 minutes while playing Music. Went back and unchecked the stay awake setting and the Music Player is playing again.So can this bug with this Stay Awake while Charging option please be fixed. I hate for the screen to cut off while I am reading a book. I can plug it in and leave the screen on as long as I want.
7. Now the music player is playing but still after 1+ hours of play time Randomly the music player will stop and/or Reboot the phone.
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Aug 21, 2011
I see that you are aware of this problem but as yet don't have a good fix.It at the least is very frustrating and suggesting to downgrade the operating system runs counter to the reason I purchased this phone.
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Jun 22, 2015
when I'm on the phone there are plenty of times where my phone shutdown and reboot. Verizon galaxy s5. what's causing it?
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Apr 13, 2015
I've got some random reboots after upgrading on stock Lollipop 5.1 on my Nexus 5.I've used Android 5.0.1 without any reboots or problem, but after upgrading on 5.1 I'm facing many random reboots when I switch from an app (like a game or Hangouts) using Recents or Home button from NavBar (it also happens randomly when I'm using my phone, like writing a message on Hangouts).The reboots I'm talking about are not "soft" but "hard", because bootloader's logo (Google) appears and restarts my phone, so it is caused by Kernel Panic (as you'll see in my last_kmsg) and they occured on both stock and custom rom.
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Dec 29, 2014
I've got a nexus 5 running lollipop (5.0.1) and the phone will randomly shutdown or reboot. I've tried a factory reset as well as clearing the cache after the reset. That did not solve the problem. I'm hoping its not a harware issue but given that I don't have a single app other than the default google apps installed.
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Jun 11, 2010
When listening to music my Nokia 5630 is restarting randomly after 3-10 minutes. I just received my phone 2 days ago. Is there a solution or do I have to return the phone?
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