Motorola Atrix 4G :: Stuck In Reboot Cycle After Rethink Possible
Sep 10, 2011
It went blank after the "Rethink Possible" screen and the indicator light started flashing red. It did that for a bunch of minutes and then it rebooted again.
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Dec 29, 2012
I let my phone's battery run out, after plugging it in the the charger for about two minutes, i turned it back on, and my phone has been stuck on the AT&T Rethink Possible boot screen. I have done a batter pull, and still nothing
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Aug 19, 2010
about a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and i quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which i did. Before i cleaned it i turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems i need to reinstall the os?
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May 11, 2011
Recently I updated my BBM app, and my phone got stuck in a reboot cycle, I was able to solve that problem when I installed the Desktop Manager, and all was well. However, about a week after I fixed my phone, my regular text messaging started acting up. It first started where I would have one person's entire conversation copied in my main messages. Now it's just getting worse. For instance, I texted my mom, and on my main messaging screen under today, there's are about 15 copies of the same conversation. It does this with EVERY SINGLE CONVERSATION I HAVE. Then, it starts to not even show up in my main messaging, and the only way I can receive my texts are if I go through the notifications button. It's not that my texting doesn't work, it's just that all of this is EXTREMELY annoying, and difficult to deal with.
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Feb 29, 2012
My phone is stuck in the reboot cycle, it reachs about 25% on the bar and starts the reboot all over again. I have pulled the battery, and tried to restart in the safe mode, neither option has worked.
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Feb 15, 2010
Have tried holding various keys in an attempt to access a BIOS screen or some such thing to no avail (why aren't cell phones more like computers?). As for how my phone got to this state...
-I wanted to add custom ring tones to my recently purchased Samsung Intensity but found that texting them to myself via vzwpix.com led to a significant decrease in quality and the costs would quickly add up as I attempted to fix the issue by editing the sound files in Audacity and texting newer versions to my phone
-To get around using vzwpix.com, I found a method of putting the files directly on the phone by installing the phones drivers to my computer using Samsung PC Studio 3 and moving them directly to the phone using Qualcomm Product Support Tools. The method is copy+pasted below for reference
-After a while I got the ring tone to how I wanted it and went to delete the experimentation files on the phone. I had done this in the past through the phone's interface without issue (though an attempted file rename had caused a quick freeze which was solved by removing and replacing the battery), but this time it froze when attempting to delete the final file
-The phone would not respond to any keypad presses including the power button, so I chose to restart the phone by removing and putting back in the battery
-The phone will no longer pass the "Verizon Wireless" screen and reboots after hanging on that screen for ~7 seconds
Pasted below is the complete method I used to transfer the files for reference. Other smarter methods may exist, but given the issue I had with vzwpix.com, my lack of a mircoSD card, and my desire to avoid media messaging charges I elected to go with this method. Credit goes to ch from the Mobiledia forums for figuring this out and typing this up. It works beautifully aside from the issue I have had. I suggest that anyone who chooses to use it remove sound files from the phone only through QPST and not through the phone's interface.
Software required:
1.Samsung PC Studio
2. QPST (Or other software to allow you to browse the phone's file system)
1. Install Samsung PC Studio (Will only be used to install drivers for the intensity)
2. Change USB Port Map to "Modem" on your phone
a. Go to Settings & Tools > Phone Info > and then press the # button.
b. Enter 000000 for the lock code.
c. Select option 2 "Port Map"
d. Select option 4 "USB"
e. Select option 4 "Modem"
3. Plug phone into usb port.
4. Go to device manager and install drivers for the unidentified devices
a. The drivers will be located in C:Program Files SamsungSamsung PC Studio 3
5. Start QPST EFS Explorer
6. Browse to brewmodmr on the phone
7. Delete MrInfo.db
8. Drag and drop your mp3 ringtone files into this directory
9. Restart the phone.
10. A new MrInfo.db file will be created. Copy it to your desktop.
11. Edit the file with notepad. You should see an entry for each sound file in the directory, followed by |0|0 or something like that. For the first file change the second 0 to a 2. For the next file change that same zero to a 3, and so on. I guess the second zero just needs to be a 2, 3, or 4.
12. Copy MrInfo.db back to the phone in same directory.
13. Reboot the phone and your mp3 will show up under the "My Ringtones" menu.
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Jul 2, 2010
My Storm2 running official Verizon .713 has suddenly gotten stuck in a boot cycle. It will reboot, get as far as the "BlackBerry" screen, maybe 2 or 3 % into the progress bar, then it will give the white background "freeze/crash" screen but it only flashes momentarily such that I cannot read the error it is giving, then reboots, starting the process all over again in a seemingly endless cycle. Is there any way I can fix this or do I need to wipe the phone and reinstall everything, losing all my data?
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Apr 14, 2010
I am an IT technician, and we use BES at my company. I have been handed a phone by one of my fellow employees exhibiting the dreaded reboot cycle problem. Yes, I know there are lots of other threads on this, but some are dead ends and some just rehash the same old thing. I'm not certain, but I think this may be different and deserve its own thread. I am working with a BlackBerry Curve 8310 stuck in the known reboot loop. Black screen for 5 seconds, white screen with hourglass for 5 seconds, black screen for 5 seconds, rinse/lather/repeat.
I have tried:
01) Using BBSAK to wipe the device (without Desktop Manager open or running).
02) Using JL_Cmder to wipe the device (without Desktop Manager open or running).
03) Installing the BlackBerry Java Developer Kit and running the wipe variable command on JavaLoader.exe (without Desktop Manager open or running).
04) Deleting vendor.xml and running loader.exe with and without the /nojvm variable from /Program Files/Common Files/etc (without Desktop Manager open or running).
05) Using BlackBerry Desktop Manager to load the newest OS (hey, why not).
06) Tried every combination possible of booting the phone without the battery and inserting it at just the right time, over and over and over again, while all of the processes above attempt to run (BBSAK, JL_Cmder, Loader.exe, etc).
07) Doing all of the above on a Windows XP Professional PC instead of my Windows 7 Ultimate x86 PC.
08) Doing all of the above on a different BlackBerry Curve 8310 without a reboot problem (it works every time; wipe the OS, install the newest one, no issues at all, I'm very familiar with the process).
09) Trying all of the above using a completely different battery.
10) Trying all of the above with the SIM card removed (there is no media card, so no issues there).
As far as all of the documented steps to resolve this known issue, I've tried them all in every which way using every combination I could possibly imagine or invent on the fly, and I've made absolutely, positively no progress whatsoever. The BlackBerry Curve 8310 continues its auto-reboot-5-seconds-into-loading process, and it prevents any of the utilities above to communicate with the phone long enough to establish a handshake before it reboots again. It doesn't seem to matter when I insert the battery at all. The farthest I get is using the loader.exe method (step 04 above). Once it gets to the device initialization step, however, and I insert the battery back in, the reboots simply continue. I am at a loss, and I've done everything that I know to do or that I've learned to do via research on multiple messageboards. Aside from sending teh phone out for repair, what steps are there to take that I have not yet taken to fix this myself? Note that there is no report of the phone being dropped, jarred, or physically mishandled in any way. Nonetheless, could it be that this is not software-related, but hardware-related? What am I missing?
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Sep 27, 2011
My phone has been stuck in reboot loop for the last 2 days. I had powered it off on the plane and when i turn on...it keeps rebooting itself after the "Rethink Possible" screen ends. I let the battery drain and still after charging it keeps on rebooting. I am running the phone on "Safe Mode" and only able to run basic Android apps like Gmail, Phone, Gtalk, Camera, etc. All 3rd party apps in Safe mode do not work.
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Mar 28, 2012
So I preorder the RAZR and got it a day before the 11-11-11 launch. I had my phone setup and was about to go to bed and my device started a continuous reboot cycle that made the battery go dead by morning. I went to local store and the looked at it and said that they couldn't fix it will just give you a new one.I got a new RAZR and other that battery life issues which I am not happy about I can deal because I can have it charging in my office during the day. Well last night about 7 it started continuous reboot cycle this time I plugged it in and did a reset holding the power and the down volume. It been rebooting since last night I am not in my office with it plugged in.
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Jun 12, 2012
Greetings, my phone recently froze on me, and I couldn't even reboot by holding down the power button. Instead I opted to reboot via the Power Button + Volume Down method. This forced it to shut down, but upon rebooting, the phone is now in a loop. It shows the Droid at launch, then makes it to the red eye, but after sitting on the red eye a moment, it freezes, then restarts the cycle again.
Things I have tried:
Forcing another reboot via Power + Volume Down Going into the Boot Mode Selection to use Normal Power Up Going to BMS and trying Recovery (Wiped data/factory reset) Attempted to enter Safe Mode (Didn't seem to work, cycled again at eye) Fastboot Lastly, tried launching to Tools in BMS. Same as above.
At this point I am at a loss as to what to do. I would like to not have to send this out, and to fix it here, but is it comes to that, I guess I'll take it to Verizon and see about getting it shipped out, and getting a replacement.
Oh, also this is a stock phone, the only "modifications" I had was Go Launcher and Go Lockscreen. I was, when this happened, going to check my Google Reader app, and that is when it froze on me. (Never had it happen before this)
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Feb 16, 2010
I am not real sure about the exact os number I am using but I do know its 5.0 something. I cant get to about screen fast enough to let you know. But anyway it is in a reboot cycle and will not stop. This worked great for 3 or 4 months then all of a sudden when I woke up this morning it is in a constant reboot. I have tried the tutorial blog on how to recover but it is not working. Anyone have a recomendation for me. or point me to another option to fix this?
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Dec 20, 2014
My Lumia 1520 (ATT Version) has had this reboot cycle problem for about a week now. It started a week ago when it was at 2%, died and when I tried to charge it, it started freezing and rebooting and freezing and rebooting. Originally I thought it was a power issue because it always had 2% when it restarted. I got it home to my Nokia original cord plugged into my surface pro charger and charged it and fiddled with it like turning it on airplane mode, deleting unread messages before it restarted, etc. But then recently its been doing it more and its been doing it while at 40%, 12%, etc. Even when its plugged in. It seems to get very hot every time I do this. During all of this, I have Xbox music songs I have pending download. I was going to let those finish over WiFi but it won't let me turn on WiFi. I'm wondering if the 53 pending downloads could be causing this issue but I'm not sure. I'm running the latest dev preview and cyan. I have a ton of apps and music and all that installed on my SD card.
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Feb 17, 2010
I upgraded my bold 9000 to os 5.0.0 last night and it is now in constant reboot cycle. I let it do all it needed to do whilst connected to pc blah blah blah and it now it just reboots all the time. Gets past the loading bar and then goes to the vodafone screen, then screen turns black, red light comes on, over and over and over again. However, when I plug it in to either my mains charger or the pc, it will boot up OK. Any help would be appreciated as it will soon be going out the window!! Or back to the shop.
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Sep 6, 2015
So I fell asleep with my phone when i woke up it was on the bootloader screen, I thought this was no big deal and just had it reboot as it boots up it goes directly back into the bootloader. Ive tried everything apart from factory reset.
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Sep 2, 2012
My wife's phone has just got stuck in a rebooting loop after an appworld upgrade.
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Nov 25, 2011
my x10 mini is stuck in a cycle of switching its self on and off again before it reaches the home screen, been like it for 2 days, was fully charged when it started and drained the battery eventually doing this, put it on charge and it started the cycle again, and i can't connect it to a P.C via usb because it's not on long enough to recognize the device.
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Oct 20, 2015
Lumia Icon With latest version on Denim Software
Trying to make the Jump to Windows 10. Installed Windows insider and started install.
All seemed ok phone was about 50% charge then went to spinning gear screen left phone on charger and let it do its magic over night.
Woke up this morning now phone is constantly showing spinning Gears then restarting and going back to spinning gears over and over.
Tried Lumia Recovery tool and no luck Also tried cooling phone while on charger . No luck......
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Jul 26, 2012
I recently gave my Electrify to my wife and took the phone to US cellular so they could portal our numbers around. They did a factory reset on my phone but since then her data speed seems to be stuck in 1x. It will switch over to 3g occasionally but only for a minute or 2. I've checked for a system update hoping this would correct the problem and also tried a hard reset, another facory reset, reactivation (*228) and to change network settings under *#*#4636#*#*. As a last resort I had my wife take it back to US cellular but they just lied to her and said that even though it shows 1x it was really working in 3g. Downloaded speed test and it shows a .2 Mbps download speed and even slower upload speed. I was thinking about trying to download the gingerbread file and manually installing it but other than this I'm out of ideas. Does anyone know of any I'm going to try a few more things and if I can't get this corrected I will have to return the phone to US cellular and try to get a replacement. Only reason I haven't already is because I figure fixing the thing myself is the quicker of the 2 options. :-)
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Jul 27, 2011
Today I noticed my Defy screen was black, and it wasn't responding to power button presses, so I took the battery out and rebooted it. A few hours later it was black screen again, and I tried the same proceedure but watched it. Maybe 10 seconds after it finished booting, it rebooted and then gets stuck in a sequence of showing motorola logo and rebooting over and over. I've tried removing the battery again and it will boot once, then immediately reboot and get stuck in loop again.I have tried the following and the same result every time:boot w/o simboot w/o sdboot w/o sd or simboot with better signalI cannot do factory data reset as I do not have enough time before first reboot to get to it. Attempting to start any app before the first reboot just returns to the menu screen.
I attempted to do 'hard reset' as per these instructions: ttp://www.knowyourcell.com/motorola/motorola-defy/defy-uides/595986/how_to_hard_reset_the_motorola_defy.htmlHowever after motorola screen I get a warning icon with a droid similar to this image but without the menu. Attempting to tap anypart of the screen or press any button did not change this screen:ttp://farm5.static.flickr.com/4132/5194579958_880780d9e4.jpgThe phone has been running mostly okay for the 6 months or so that I have owned it. I say mostly because I upgraded to Froyo 2 months ago, and it was behaving badly (lagging badly) until factory data reset a month ago.
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Sep 6, 2011
I've had my Photon for two weeks now and love it, but I've noticed it tend to randomly reboot itself after being removed from a car charger. Now the phone boots until it gets into the android operating system, then resets itself. This makes me VERY nervous for two reasons. I don't want to be stuk with a hone that reboots constantly, and more importantly, I sell them and don't want to have to tell everyone I've sold to that I've made a mistake. Is there a fix for this other than a hard reset?
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Aug 4, 2011
So I'm on my third Atrix. First was within 30 day window with occasional random reboot, it was exchanged. The second was perfect up until the new OTA where I had issues with 4.5.91 installing and it was replaced with an upgraded Atrix with 4.5.91 already installed.he current one is rebooting twice daily and it's getting a little old. My question is where to I go from here? I have to be able to be contacted 24/7 for work, and got my peepee stepped on last time. So I cannot wait for an exchange.Can I reinstall 4.5.91 somehow and start from scratch? I've tried the factory reset and every combination of installing and uninstalling various apps I have. Even went a few days with not restoring any apps! I'm really thinking this may be software related, but could be wrong!
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Jun 9, 2011
My Atrix does nothing at all when I plug a USB cable into it, regardless of what the other end is plugged into (PC, wall or car). It doesn't charge; it doesn't tell me I have a USB connection, nor does my PC. However, if I reboot the phone with a USB cable plugged in, it works correctly. If it's plugged into a power source only, it charges normally. If it's plugged into a PC, when it finishes booting, there's a USB notifier in my pull-down menu, and I can interact with it as I should be able to. It charges, it syncs, it interacts with Media Link, Windows Media Player... it's just like it ought to be.The cable works (several cables, in fact). The phone works. If the phone reboots and wakes up impaled by a USB cable, everything is great, which tells me there's nothing physically wrong with the phone. It's consistent. I've tried it this way on three PCs (2 laptops and a desktop), at home, at work, and in my car.My FW and software are all up to date. I had the problem when I got the phone home, and I've done a complete factory reset, and then updated everything (or checked for updates and found software to be current) again.
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Apr 29, 2011
I have had the Atrix for about two months now, and it seems to restart/reboot randomly, I thought I should check if anyone else has seen this? Should I take it back to the AT&T store and get a replacement or does anyone know the fix to this? Maybe the upcoming update will fix my issue...
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Jun 27, 2011
i bought atrix just 2 days back and now it's started showing lot of problems.1) When i press power button to turn the display off phone becomes unresponsive) when i tried to remove some of the application i can't as uninstall button itself is disabled3) every now and then either application is not loading or running applicaitons are crashing4) phone has started behaving strangely as it reboots on its own and hang on its own sometimes.I called my carrier and they were clueless so asked they'll come back in 2 hours time.
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Feb 15, 2012
The OTA 2.3.6 update for the atrix is causing my phone to crash and reboot constantly and is stuck in a boot loop. My phone is stock, I have never attempted to root it or do anything like that. I am attempting to do a data reset on the phone but it crashes before the reset can start.
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Mar 5, 2012
My phone seems to reboot when it is pulled out of the lapdock - not always but most times.
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Sep 1, 2011
When playing music, the phone will lockup and then reboot. It doesn't matter what music player I use (factory, Real Player, Winamp). It doesn't matter which memory card I use (8 gb, 16 gb, 32 gb).
I have done a system reload approximately 5 times. Its done it in Android 2.2, and it has done it in 2.3.4.
Generally it will reboot within the first 10 minutes of play. After the reboot, it could play for a couple of hours before rebooting again. I've never gone more than 1 hour before the first reboot.
I have had a couple of different Podcast players, and have never had a lockup. I'm using BeyondPod right now.
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Jun 8, 2011
I have had my Atrix for about a month. The phone is fast and responsive which is really great after having a dog slow phone before this one. But I have a love/hate relationship so far. One big issue is that my music player will not keep playing, it will randomly stop playing and I half to restart it. Also sometimes the music player will cause the phone to reboot. This problom used to be really bad but I found a bug causing some of the Problems.
1. Removed Battery and waited a few minutes to reinstall battery. No change still reboots after a few minutes of using the Music Player
2. Tried downloading another music player PlayerPro to use instead of the default one. No Change still Reboots
3. Next I tried doing a Factory Data Reset. Now the default music player played for about an hour for the first time.
4. Redownloaded most of the Apps I had (At least the ones I could remember). Music Player still playing.
5. Started modifing a couple of the OS Settings>etc... Player still playing
6. Until I got to the setting Settings>Applications>Development>Check Stay Awake while Charging. Now the phone rebooted two times in less than 15 minutes while playing Music. Went back and unchecked the stay awake setting and the Music Player is playing again.So can this bug with this Stay Awake while Charging option please be fixed. I hate for the screen to cut off while I am reading a book. I can plug it in and leave the screen on as long as I want.
7. Now the music player is playing but still after 1+ hours of play time Randomly the music player will stop and/or Reboot the phone.
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Jul 22, 2011
I am stuck on the Red Motorla M after pulling the Update.No LED's, I AM able to get into Fastboot etc.
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May 5, 2011
i updated my atrix to 4.1.83 and after it installed fine now i no longer have H+ only E for internet speed. "AT&T US HSDPA" is selected. anyone having this problem? my speeds used to be about 2500kbps - 3300kbs now im at 60kbs. apparently 4.1.83 increases speed for others by slowing mine down.
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