Lumia Icon :: Stuck In Rotating Gear Then Phone Restart Cycle?
Oct 20, 2015
Lumia Icon With latest version on Denim Software
Trying to make the Jump to Windows 10. Installed Windows insider and started install.
All seemed ok phone was about 50% charge then went to spinning gear screen left phone on charger and let it do its magic over night.
Woke up this morning now phone is constantly showing spinning Gears then restarting and going back to spinning gears over and over.
Tried Lumia Recovery tool and no luck Also tried cooling phone while on charger . No luck......
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Jun 6, 2015
I tried downloading the windows 10 TP on my 1520 twice, but have failed to do so. The update downloads easily but as soon as the phone restarts to install the update, it gets stuck. Those "Wheels" just keep on spinning and after 15-20 mins it again restarts. This keeps going on until the battery dies out. I want to experience Windows 10 on my 1520. Is there any way I can download the win10 image separately and then flash it? I know I can use Recovery tool to go back, but I just don't want to! I want to use Windows 10!.
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Jul 28, 2014
I am on official 8.1 and just noticed today that my browser will not rotate into landscape mode. Actually it will rotate the first time it's used after restarting the phone but any time I use it after that it is stuck in portrait mode. This seems to be new as of today but not sure.
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Jul 2, 2010
My Storm2 running official Verizon .713 has suddenly gotten stuck in a boot cycle. It will reboot, get as far as the "BlackBerry" screen, maybe 2 or 3 % into the progress bar, then it will give the white background "freeze/crash" screen but it only flashes momentarily such that I cannot read the error it is giving, then reboots, starting the process all over again in a seemingly endless cycle. Is there any way I can fix this or do I need to wipe the phone and reinstall everything, losing all my data?
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Jul 11, 2015
I updated to windows 10 mobile and proceeded to do a hard reset, well my icon died during the reset and is now in an infinite loop where it charges enough to turn on then tries to do the reset before dying and starting the cycle over again.
Is there any way to stop my icon from turning on while charging? Or any other way to fix this? I'm really not trying to have to switch back to my 822.
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Dec 20, 2014
My Lumia 1520 (ATT Version) has had this reboot cycle problem for about a week now. It started a week ago when it was at 2%, died and when I tried to charge it, it started freezing and rebooting and freezing and rebooting. Originally I thought it was a power issue because it always had 2% when it restarted. I got it home to my Nokia original cord plugged into my surface pro charger and charged it and fiddled with it like turning it on airplane mode, deleting unread messages before it restarted, etc. But then recently its been doing it more and its been doing it while at 40%, 12%, etc. Even when its plugged in. It seems to get very hot every time I do this. During all of this, I have Xbox music songs I have pending download. I was going to let those finish over WiFi but it won't let me turn on WiFi. I'm wondering if the 53 pending downloads could be causing this issue but I'm not sure. I'm running the latest dev preview and cyan. I have a ton of apps and music and all that installed on my SD card.
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May 9, 2010
my battery died and now it just keeps showing the red led light then shutting off?
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Mar 18, 2014
The volume on my 1020 has been getting stuck at whatever level I felt it on. For ex: when playing a song at level 10 then playing a YouTube video the volume will stay stuck at 10. Even after pressing the volume up and down does nothing. The only fix I found was restarting the phone but then it just happens again...
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Feb 3, 2016
My Lumia Icon will no longer power off. It restarts every time.
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Feb 21, 2014
Does the Icon have Restart option? Silence (Vibrate) option? If you hold down the Power button it says to slide down to Power Off. How do I restart the phone? Is there quick way to put the phone on silence (vibrate) option?
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Aug 11, 2014
My Icon suddenly powered off and restarted several times since latest update. My wife's Icon has done it once as well. Seem to happen when on web pages.
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Jul 24, 2015
My settings icon is missing from my homescreen on my Galaxy S5 and it is not in my Apps list either. How to get my icon back on my homescreen.
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Aug 19, 2010
about a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and i quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which i did. Before i cleaned it i turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems i need to reinstall the os?
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Sep 6, 2015
So I fell asleep with my phone when i woke up it was on the bootloader screen, I thought this was no big deal and just had it reboot as it boots up it goes directly back into the bootloader. Ive tried everything apart from factory reset.
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May 11, 2011
Recently I updated my BBM app, and my phone got stuck in a reboot cycle, I was able to solve that problem when I installed the Desktop Manager, and all was well. However, about a week after I fixed my phone, my regular text messaging started acting up. It first started where I would have one person's entire conversation copied in my main messages. Now it's just getting worse. For instance, I texted my mom, and on my main messaging screen under today, there's are about 15 copies of the same conversation. It does this with EVERY SINGLE CONVERSATION I HAVE. Then, it starts to not even show up in my main messaging, and the only way I can receive my texts are if I go through the notifications button. It's not that my texting doesn't work, it's just that all of this is EXTREMELY annoying, and difficult to deal with.
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Jul 6, 2011
I'm a new DX2 owner and having several problems with the phone. First, When I reboot, any app I've placed on a home screen that has been moved to the SD card/media area comes up as the default settings icon (blue gear icon) but appear correctly in the app drawer. Second, When I record video it is pixilated and choppy on play back with parts of the video actually missing. I understand we're all waiting for Gingerbread and bugs may exist but, to me, the video issue is a real problem because it basically means I can't count on video working and therefore have to use another device (go XOOM) for video recording.
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Sep 2, 2012
My wife's phone has just got stuck in a rebooting loop after an appworld upgrade.
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Feb 29, 2012
My phone is stuck in the reboot cycle, it reachs about 25% on the bar and starts the reboot all over again. I have pulled the battery, and tried to restart in the safe mode, neither option has worked.
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Feb 15, 2010
Have tried holding various keys in an attempt to access a BIOS screen or some such thing to no avail (why aren't cell phones more like computers?). As for how my phone got to this state...
-I wanted to add custom ring tones to my recently purchased Samsung Intensity but found that texting them to myself via vzwpix.com led to a significant decrease in quality and the costs would quickly add up as I attempted to fix the issue by editing the sound files in Audacity and texting newer versions to my phone
-To get around using vzwpix.com, I found a method of putting the files directly on the phone by installing the phones drivers to my computer using Samsung PC Studio 3 and moving them directly to the phone using Qualcomm Product Support Tools. The method is copy+pasted below for reference
-After a while I got the ring tone to how I wanted it and went to delete the experimentation files on the phone. I had done this in the past through the phone's interface without issue (though an attempted file rename had caused a quick freeze which was solved by removing and replacing the battery), but this time it froze when attempting to delete the final file
-The phone would not respond to any keypad presses including the power button, so I chose to restart the phone by removing and putting back in the battery
-The phone will no longer pass the "Verizon Wireless" screen and reboots after hanging on that screen for ~7 seconds
Pasted below is the complete method I used to transfer the files for reference. Other smarter methods may exist, but given the issue I had with vzwpix.com, my lack of a mircoSD card, and my desire to avoid media messaging charges I elected to go with this method. Credit goes to ch from the Mobiledia forums for figuring this out and typing this up. It works beautifully aside from the issue I have had. I suggest that anyone who chooses to use it remove sound files from the phone only through QPST and not through the phone's interface.
Software required:
1.Samsung PC Studio
2. QPST (Or other software to allow you to browse the phone's file system)
1. Install Samsung PC Studio (Will only be used to install drivers for the intensity)
2. Change USB Port Map to "Modem" on your phone
a. Go to Settings & Tools > Phone Info > and then press the # button.
b. Enter 000000 for the lock code.
c. Select option 2 "Port Map"
d. Select option 4 "USB"
e. Select option 4 "Modem"
3. Plug phone into usb port.
4. Go to device manager and install drivers for the unidentified devices
a. The drivers will be located in C:Program Files SamsungSamsung PC Studio 3
5. Start QPST EFS Explorer
6. Browse to brewmodmr on the phone
7. Delete MrInfo.db
8. Drag and drop your mp3 ringtone files into this directory
9. Restart the phone.
10. A new MrInfo.db file will be created. Copy it to your desktop.
11. Edit the file with notepad. You should see an entry for each sound file in the directory, followed by |0|0 or something like that. For the first file change the second 0 to a 2. For the next file change that same zero to a 3, and so on. I guess the second zero just needs to be a 2, 3, or 4.
12. Copy MrInfo.db back to the phone in same directory.
13. Reboot the phone and your mp3 will show up under the "My Ringtones" menu.
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Jun 12, 2012
Greetings, my phone recently froze on me, and I couldn't even reboot by holding down the power button. Instead I opted to reboot via the Power Button + Volume Down method. This forced it to shut down, but upon rebooting, the phone is now in a loop. It shows the Droid at launch, then makes it to the red eye, but after sitting on the red eye a moment, it freezes, then restarts the cycle again.
Things I have tried:
Forcing another reboot via Power + Volume Down Going into the Boot Mode Selection to use Normal Power Up Going to BMS and trying Recovery (Wiped data/factory reset) Attempted to enter Safe Mode (Didn't seem to work, cycled again at eye) Fastboot Lastly, tried launching to Tools in BMS. Same as above.
At this point I am at a loss as to what to do. I would like to not have to send this out, and to fix it here, but is it comes to that, I guess I'll take it to Verizon and see about getting it shipped out, and getting a replacement.
Oh, also this is a stock phone, the only "modifications" I had was Go Launcher and Go Lockscreen. I was, when this happened, going to check my Google Reader app, and that is when it froze on me. (Never had it happen before this)
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Sep 10, 2011
It went blank after the "Rethink Possible" screen and the indicator light started flashing red. It did that for a bunch of minutes and then it rebooted again.
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Apr 14, 2010
I am an IT technician, and we use BES at my company. I have been handed a phone by one of my fellow employees exhibiting the dreaded reboot cycle problem. Yes, I know there are lots of other threads on this, but some are dead ends and some just rehash the same old thing. I'm not certain, but I think this may be different and deserve its own thread. I am working with a BlackBerry Curve 8310 stuck in the known reboot loop. Black screen for 5 seconds, white screen with hourglass for 5 seconds, black screen for 5 seconds, rinse/lather/repeat.
I have tried:
01) Using BBSAK to wipe the device (without Desktop Manager open or running).
02) Using JL_Cmder to wipe the device (without Desktop Manager open or running).
03) Installing the BlackBerry Java Developer Kit and running the wipe variable command on JavaLoader.exe (without Desktop Manager open or running).
04) Deleting vendor.xml and running loader.exe with and without the /nojvm variable from /Program Files/Common Files/etc (without Desktop Manager open or running).
05) Using BlackBerry Desktop Manager to load the newest OS (hey, why not).
06) Tried every combination possible of booting the phone without the battery and inserting it at just the right time, over and over and over again, while all of the processes above attempt to run (BBSAK, JL_Cmder, Loader.exe, etc).
07) Doing all of the above on a Windows XP Professional PC instead of my Windows 7 Ultimate x86 PC.
08) Doing all of the above on a different BlackBerry Curve 8310 without a reboot problem (it works every time; wipe the OS, install the newest one, no issues at all, I'm very familiar with the process).
09) Trying all of the above using a completely different battery.
10) Trying all of the above with the SIM card removed (there is no media card, so no issues there).
As far as all of the documented steps to resolve this known issue, I've tried them all in every which way using every combination I could possibly imagine or invent on the fly, and I've made absolutely, positively no progress whatsoever. The BlackBerry Curve 8310 continues its auto-reboot-5-seconds-into-loading process, and it prevents any of the utilities above to communicate with the phone long enough to establish a handshake before it reboots again. It doesn't seem to matter when I insert the battery at all. The farthest I get is using the loader.exe method (step 04 above). Once it gets to the device initialization step, however, and I insert the battery back in, the reboots simply continue. I am at a loss, and I've done everything that I know to do or that I've learned to do via research on multiple messageboards. Aside from sending teh phone out for repair, what steps are there to take that I have not yet taken to fix this myself? Note that there is no report of the phone being dropped, jarred, or physically mishandled in any way. Nonetheless, could it be that this is not software-related, but hardware-related? What am I missing?
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Nov 25, 2011
my x10 mini is stuck in a cycle of switching its self on and off again before it reaches the home screen, been like it for 2 days, was fully charged when it started and drained the battery eventually doing this, put it on charge and it started the cycle again, and i can't connect it to a P.C via usb because it's not on long enough to recognize the device.
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Oct 17, 2011
I have an icon that I can find nothing about. I have an xperia play and right below the clock in the upper right hand corner is a flashing icon that looks like a gear. It's an AT&T phone and their logo is right in the middle of it. I contacted them first and their tech support is stumped as well and suggested that I come here but I can find nothing on this site either. Nothing in any video I've seen or in the manual. Tried pushing it, nothing happens.
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Aug 27, 2013
I've had my Lumia 1020 since the 12th but I didn't get to open it and activate until the 18th since I was out of town. So far the only major problem that I have had is the phone randomly powering down. When it does this, 30% of the time it attempts to restart and it fails. (AT&T logo and then nothing) The rest of the time the phone does not respond to me pressing the power button alone, and I have to do both volume keys with the power button or plug in the charging cable at the same time to get any kind of activity.
I had this sort of issue with my 920 before, but not quite as frequently as I have had with the 1020. (Considering my time of ownership) Is this an OS-specific issue or does this seem like hardware? I would prefer to be better informed on this and know what the best course of action is before I go nuclear by contacting AT&T. I'm sure I would get a "new" Lumia 1020 but knowing my luck I would get a certified like-new device that has a cosmetic flaw or another issue not present in my current phone.
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Jul 11, 2014
SD Card error every time while restating the phone....
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Jan 17, 2014
Encountered issue with the calibration of the compass when using Here maps after a phone restart? It seems like compass settings do not get saved? I need to recalibrate the compass with the figure 8 thingy in Here maps after every single restart of the phone?
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Feb 26, 2015
How do I get my Lumia 1520 (AT&T Denim) out of a Restart Loop?
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Aug 27, 2013
I've got a Lumia 1020 on AT&T, white version. Sometimes, when I open the camera (Pro, Smart, stock, whatever), the camera doesn't detect that I'm holding the phone in landscape. It takes the picture, but of course it's 90 degrees wrong in the Camera Roll, and I have to manually rotate it later.
It's generally fixed with a power cycle (turn off then turn on). It'll work for a few hours and then get "stuck" in portrait mode again.
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Sep 6, 2012
I have a Sony z5 premium and a Samsung gear s2 watch but can't seem to silence my alarms on the phone with the watch.
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Mar 30, 2015
I'm getting "Saving" after taking a couple photos in a row on my Icon. At first it would shoot and shoot, now I just get a couple and then it slows. I've filled up and emptied the phone a bunch (I shoot a LOT of photos/videos).
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