BB Storm2 9550/9520 :: Phone Stuck In A Reboot Cycle
Jul 2, 2010
My Storm2 running official Verizon .713 has suddenly gotten stuck in a boot cycle. It will reboot, get as far as the "BlackBerry" screen, maybe 2 or 3 % into the progress bar, then it will give the white background "freeze/crash" screen but it only flashes momentarily such that I cannot read the error it is giving, then reboots, starting the process all over again in a seemingly endless cycle. Is there any way I can fix this or do I need to wipe the phone and reinstall everything, losing all my data?
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Aug 13, 2010
I think its fair to say not all is well in BB Land for many Storm users. 23 months ago the Storm "revolution" began. 11 months later the Storm 2 appeared. And, now, after only 9 months, AT&T has released the Torch. Within all that time countless Android devices have surfaced, the iPhone has held its own, and many other companies have tried to take a piece of the smartphone pie, as well. There's so much temptation out there. I, like many of you, have a sweet-tooth for tech, so when I see another device release with the hype, performance, praise & sales to back it up, I no doubt feel the envy. I remind myself that my Storm2 still functions well and gets me through the day. A new device may provide some fun for a bit, but ultimately, its not going to revolutionize my day by all that much. Now, here's when I do some math.
Storm1 release day $200 something
Accessories $100
T-Mobile contract Termination Fee $200
Verizon's monthly access in advance fee $60
I don't remember on what, but prob spent more that day...
Signed up for 2-year contract...
Approximate Monthly Bill $130 x 11 = $1430
11 months later
Storm 2 purchase w/accessories $377.66
Signed another 2-year contract.
Approximate Monthly Bill $130 x 10 = $1300
So, I figure Since I signed on with Verizon in October of '08 (21 months ago) I've spent about $3700 to carry the Storm 1 and 2. I think its fair to say, at this point, the Storm 2 is soon to be Obsolete. From all indications, a "refreshed" Storm 2 with enough memory to run OS6 is all I have to look forward to this year, and if I want that for the promo price I'll have to begin another 2-year contract. And how long will it take before the next Storm device is released? See, here's my problem. These companies come out with new phones all the time. Its not just once a year anymore when we see these dazzlers appear. The 2-year contract feels like a trap at this point.
Honestly, I don't mind spending the money on technology. Its one of my favorite things in life. But, at some point, I need to be real with myself and admit that I can't be happy with any phone for half the life of a contract. It would be wise for me to let a contract expire for once and see what the market is like. It would even make more sense for Blackberry to make a phone that doesn't get left behind after 9 months, yet RIM only houses their devices with enough specs to compare with outdated technology. How much does that turn you on? How much does the new Torch commercial turn you on? Its a vicious cycle.
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Feb 3, 2010
is there a way to reboot the storm2? with my old curve you just presses 3 keys shift, cap, and delete and it would reboot. So far ill i can find it the turn phone of button but that seems to just put the phone in a sleep mode.
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Jan 16, 2010
I have unlocked Storm 2 9550 and I have a problem which is every 20 minutes my service go down until a reboot
How can I solve this problem?and I wonder if I can load OS which is for 9520 into my 9550?? can I ?
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Jul 20, 2010
I have had my Storm 9520 for about 6 months now and like it better than the 9500.I plugged it into my laptop and the DM said there was a software upgrade to .497. I clicked to proceed with everything as normal.
Unfortunately it never installed properly and I had to wipe the data.I managed to get my BB operational again but when I went to restore from my back up I did prior to the upgrade I have lost a bunch of stuff.
No Password Keeper, no BB Messenger (it says it's installed but not there) no games. I have no idea what's happened but I have a lot of stiuff in my Password Keeper that I need.I even tried restoring from 3 month back up without success.
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Mar 19, 2010
I have scrolled through the forums reading about both these phones and i have a few questions
1.What i am still unsure of is which phone is better suited to Canadian phone companies neither will get 3g coverage but will one work better than the other like will they both get 2.5g coverage?
2. Also i have read that possibly the 9520 will be comin to rogers but i havnt heard anything recent on it does anyone have news on a release date or anything?
3. Right now i am thinkin of buyin the storm 9550 from telus and either goin with fido or terminate my contract with them and stay with telus or move to rogers. Is there a company that is better suited to the storm 2 or will either giv me 2.5g?
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Jan 11, 2010
When SMSing, conversation looks good and replies are seen one after another just like they should be. However, when I reboot or battery pull my Storm2, SMS conversations get messed up so that all replies get combined into one message and the same happens with messages from the other party. It makes conversations extremely difficult to follow.
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Mar 24, 2010
I tried searching for an answer, but to no avail.I had an original Storm 2 from the release date, which worked fine. Lost it two months ago, got a new one, and had this problem. Exchanged it for a new one and I continue to have this problem.Basically what happens happens is the keys at the bottom of the screen get stuck/freeze and are unusable. Does anyone know how to solve this problem, I'd be shocked if I was the only one.
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Jan 4, 2010
I recently got the new BlackBery Storm 2, and the green call/accept button seems to stick when I push it. The rest of the phone works beautifully except this particular button/part of the screen.Has anyone else experienced this problem before?
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Jan 9, 2010
I just updated my 9550's OS to the leaked .428 and the transition was fine besides one issue. The e-mail icon is stuck on my screen. I've read a few threads with this issue and tried every fix they had, nothing has worked. I think I've found the cause of the issue, but don't have a resolution. When I loaded the OS, I had two new Facebook messages. When the OS loaded, the OS recognized them as e-mails until I activated the Facebook app. When it loaded, the Facebook icon popped up on the homescreen, but the e-mail icon didn't disappear.
Some steps I've taken to try to resolve the issue:
1) Check all message locations, including SMS, MMS, BBM, e-mails, etc. There are no new messages anywhere.
2) Deleted both e-mail accounts from my phone, didn't take it away.
3) Backed up my data and wiped/restored.
4) Deleted Facebook as an app, then backed up the data and wiped/restored. Even without Facebook as an app the e-mail icon is still there.
5) Went to Options, Advanced Options, Host Routing Table, Register Now.
6) Went to Options, Advanced, Service Book, deleted my e-mail from there.
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Aug 19, 2010
about a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and i quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which i did. Before i cleaned it i turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems i need to reinstall the os?
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May 11, 2011
Recently I updated my BBM app, and my phone got stuck in a reboot cycle, I was able to solve that problem when I installed the Desktop Manager, and all was well. However, about a week after I fixed my phone, my regular text messaging started acting up. It first started where I would have one person's entire conversation copied in my main messages. Now it's just getting worse. For instance, I texted my mom, and on my main messaging screen under today, there's are about 15 copies of the same conversation. It does this with EVERY SINGLE CONVERSATION I HAVE. Then, it starts to not even show up in my main messaging, and the only way I can receive my texts are if I go through the notifications button. It's not that my texting doesn't work, it's just that all of this is EXTREMELY annoying, and difficult to deal with.
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Feb 29, 2012
My phone is stuck in the reboot cycle, it reachs about 25% on the bar and starts the reboot all over again. I have pulled the battery, and tried to restart in the safe mode, neither option has worked.
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Feb 15, 2010
Have tried holding various keys in an attempt to access a BIOS screen or some such thing to no avail (why aren't cell phones more like computers?). As for how my phone got to this state...
-I wanted to add custom ring tones to my recently purchased Samsung Intensity but found that texting them to myself via vzwpix.com led to a significant decrease in quality and the costs would quickly add up as I attempted to fix the issue by editing the sound files in Audacity and texting newer versions to my phone
-To get around using vzwpix.com, I found a method of putting the files directly on the phone by installing the phones drivers to my computer using Samsung PC Studio 3 and moving them directly to the phone using Qualcomm Product Support Tools. The method is copy+pasted below for reference
-After a while I got the ring tone to how I wanted it and went to delete the experimentation files on the phone. I had done this in the past through the phone's interface without issue (though an attempted file rename had caused a quick freeze which was solved by removing and replacing the battery), but this time it froze when attempting to delete the final file
-The phone would not respond to any keypad presses including the power button, so I chose to restart the phone by removing and putting back in the battery
-The phone will no longer pass the "Verizon Wireless" screen and reboots after hanging on that screen for ~7 seconds
Pasted below is the complete method I used to transfer the files for reference. Other smarter methods may exist, but given the issue I had with vzwpix.com, my lack of a mircoSD card, and my desire to avoid media messaging charges I elected to go with this method. Credit goes to ch from the Mobiledia forums for figuring this out and typing this up. It works beautifully aside from the issue I have had. I suggest that anyone who chooses to use it remove sound files from the phone only through QPST and not through the phone's interface.
Software required:
1.Samsung PC Studio
2. QPST (Or other software to allow you to browse the phone's file system)
1. Install Samsung PC Studio (Will only be used to install drivers for the intensity)
2. Change USB Port Map to "Modem" on your phone
a. Go to Settings & Tools > Phone Info > and then press the # button.
b. Enter 000000 for the lock code.
c. Select option 2 "Port Map"
d. Select option 4 "USB"
e. Select option 4 "Modem"
3. Plug phone into usb port.
4. Go to device manager and install drivers for the unidentified devices
a. The drivers will be located in C:Program Files SamsungSamsung PC Studio 3
5. Start QPST EFS Explorer
6. Browse to brewmodmr on the phone
7. Delete MrInfo.db
8. Drag and drop your mp3 ringtone files into this directory
9. Restart the phone.
10. A new MrInfo.db file will be created. Copy it to your desktop.
11. Edit the file with notepad. You should see an entry for each sound file in the directory, followed by |0|0 or something like that. For the first file change the second 0 to a 2. For the next file change that same zero to a 3, and so on. I guess the second zero just needs to be a 2, 3, or 4.
12. Copy MrInfo.db back to the phone in same directory.
13. Reboot the phone and your mp3 will show up under the "My Ringtones" menu.
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Sep 10, 2011
It went blank after the "Rethink Possible" screen and the indicator light started flashing red. It did that for a bunch of minutes and then it rebooted again.
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Apr 14, 2010
I am an IT technician, and we use BES at my company. I have been handed a phone by one of my fellow employees exhibiting the dreaded reboot cycle problem. Yes, I know there are lots of other threads on this, but some are dead ends and some just rehash the same old thing. I'm not certain, but I think this may be different and deserve its own thread. I am working with a BlackBerry Curve 8310 stuck in the known reboot loop. Black screen for 5 seconds, white screen with hourglass for 5 seconds, black screen for 5 seconds, rinse/lather/repeat.
I have tried:
01) Using BBSAK to wipe the device (without Desktop Manager open or running).
02) Using JL_Cmder to wipe the device (without Desktop Manager open or running).
03) Installing the BlackBerry Java Developer Kit and running the wipe variable command on JavaLoader.exe (without Desktop Manager open or running).
04) Deleting vendor.xml and running loader.exe with and without the /nojvm variable from /Program Files/Common Files/etc (without Desktop Manager open or running).
05) Using BlackBerry Desktop Manager to load the newest OS (hey, why not).
06) Tried every combination possible of booting the phone without the battery and inserting it at just the right time, over and over and over again, while all of the processes above attempt to run (BBSAK, JL_Cmder, Loader.exe, etc).
07) Doing all of the above on a Windows XP Professional PC instead of my Windows 7 Ultimate x86 PC.
08) Doing all of the above on a different BlackBerry Curve 8310 without a reboot problem (it works every time; wipe the OS, install the newest one, no issues at all, I'm very familiar with the process).
09) Trying all of the above using a completely different battery.
10) Trying all of the above with the SIM card removed (there is no media card, so no issues there).
As far as all of the documented steps to resolve this known issue, I've tried them all in every which way using every combination I could possibly imagine or invent on the fly, and I've made absolutely, positively no progress whatsoever. The BlackBerry Curve 8310 continues its auto-reboot-5-seconds-into-loading process, and it prevents any of the utilities above to communicate with the phone long enough to establish a handshake before it reboots again. It doesn't seem to matter when I insert the battery at all. The farthest I get is using the loader.exe method (step 04 above). Once it gets to the device initialization step, however, and I insert the battery back in, the reboots simply continue. I am at a loss, and I've done everything that I know to do or that I've learned to do via research on multiple messageboards. Aside from sending teh phone out for repair, what steps are there to take that I have not yet taken to fix this myself? Note that there is no report of the phone being dropped, jarred, or physically mishandled in any way. Nonetheless, could it be that this is not software-related, but hardware-related? What am I missing?
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Apr 28, 2010
I know there are a lot of these threads, you don't have to tell me.But i've read some and didn't find what I was looking for, exactly.I am selling my Storm 2 9550, and want to make sure all my information is out of it. But I don't want to make it incapable of using for the buyer. So how do I wipe or just clean out of phone of my info, and still have it working for him? Should I just do a wipe, and then reinstall the OS? Or will he be able to reinstall the OS when he puts it and installs the BlackBerry desktop software? How does it come when you buy it from Verizon?
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Jan 21, 2010
I have insalled a lot of OS's on my old storm one but for the life of me I can't get the storm 2 to take 436. It acts like it is but when I go to options it still shows 320 installed.
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Mar 19, 2010
The fist time I didn't get a green dot a good date or a good number as far as I could tell. This time I got the green dot, but the dates are all in 2009. I have been looking for the 3 digit number in the red circle. Can you please tell me were to find these. I a have been up for 20 hours and I have steam coming out my ears at Verizon. I am not going to bother transerfering if it isn't the new phone. They are both refurbished.
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Jul 18, 2010
Ever since I installed .713 OS my storm 2 keeps locking up for ten or fifteen seconds at a time.The little clock is in the middle of the screen and spinning. This happens so much it is getting disgusting and annoying. Has anyone else ran into this and what did you do to fix? I did a search but found nothing on this.
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Jun 8, 2010
607-based download here 9550/9520.
instructions:
1. install 5.0.0.607 to pc.
2. install this over 5.0.0.607 folder
2a. shrink your os if you want
3. install to phone
this hybrid includes:
- .732 in about screen
- 150+ .748/.732 files including browser
- the rest .689+
- latest: app world, bbm, docs2go, facebook, twitter
- bbhybrids launcher (optional)
- shrink-a-os (optional, but recommended)
- bbsak (optional, excellent tool)
- blackberry master control program (optional, another excellent tool)
- multi-language support download here
517-580-based download here 9550
instructions:
1. install 5.0.0.517 to pc
2. install this over 5.0.0.517 folder
2a. shrink your os if you want
3. install to phone
9520
instructions:
1. install 5.0.0.580 to pc
2. install this over 5.0.0.580 folder
2a. shrink your os if you want
3. install to phone download here
this hybrid includes:
- .608 in about screen
- 120+ .748/.732 files including browser
- the rest .580 files/6xx
- latest: app world, bbm, docs2go, facebook, twitter
- bbhybrids launcher (optional)
- shrink-a-os (optional, but recommended)
- bbsak (optional, excellent tool)
- blackberry master control program (optional, another excellent tool)
- multi-language support
both hybrids: added apps:
- bbhybrids theme (by rellims)
- bbscanner
- berryblab (vbulletin client)
- bolt/opera5 browser choices
- google maps
- poynt
- quickpull free
- ubertwitter
- Internet
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Feb 15, 2010
I guinea pigged this, and can confirm it works...partially !!! Install .451, replace java folder with .497, then copy and paste .484 java over that... (NOTE: you may experience an app error reset, just let it reboot and you should be fine!)
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Jul 24, 2010
I was wondering if anybody could tell me if there is an app that shows caller ID on your phone like what you get with a landline. I don't mean just the number or if one of the people saved in your phonebook calls, I am talking any phone that calls your blackberry. On my landline I get number and name or location. I am looking for an app that will work for this. If you are using one let me know and how well it works, and a price.
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Jan 7, 2010
I have the new OS and I can't play wmv files...does anyone else have this problem?
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Jan 24, 2010
I have a voicemail on my verizon storm 2 that I really need to get emailed out. Can this be done?
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Apr 22, 2010
I cannot lock my storm2. The button which locked my storm 1 is now a power button and there is no lock icon anywhere.
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Mar 22, 2010
replacement phone in today and i set everything up and it is working great!! However, i realized i haven't gotten an email in a while (im normally good to get at least 3 an hour from reps in my field) So i looked into it and got on my laptop and checked. Sure enough i had 6 emails waiting there for me!! I don't know what i missed on the phone but i am not getting any emails!! I am getting notifications from facebook, MMS, SMS, and BBM but no emails from my Yahoo account.
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Mar 23, 2010
Anyone know how to record phone calls on the Storm2? I tried looking for an app, but no go so far. I then tried thinking of getting a digital voice memo recorder with an in/out line that I could use a wired headset to but I feel like I'm making it too complicated. Any thoughts or knowledge of an app out there for this? Thanks ahead for any insight!!
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Aug 13, 2010
Is there some app to control your pc with your bb. when i watch a movie with my laptop connected to the tv by a hdmi cable the laptop is on the floor. so i can't control it.now i'm looking for a remote app that can control the pc with my bb. i found vlc remote but it is not for the 9520. is there some kind of remote. bluetooth or wifi it doesn't mather.
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Apr 24, 2010
i have a blackberrry storm2 through my employer and it's set to enter a password everytime i unlock the phone. is there a way to remove that? i have bbsak and don't se a remove it policy button and it doesn't look like crackutil will work on my phone. any suggestions?
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May 5, 2010
I am totally brand new towards BB.Recently i had spent about 2 to 3 weeks reading from the forum about 9700 and storm 9520.I myself prefered getting the storm as i want to use the phone more on internet browsing.After reading tonnes of threads, i got to be even more confuse. It seems there are alot of ppl hating this device and alot of ppl loving this device.I guess it has alot to do with the firmware tat each storm is running on. I dun intend to complicates the device and only wish to serve net, bbm, msn, fb with ease. So mostly i might not be getting any 3rd party apps as i am afraid of causing the device to cease normal operations.
My frens had been asking me to get the iphone but i do not wan to be seen carrying the charger all around juz to charge the phone twice a day.My gf is currently using a 9700, but i feel the screen is too small for internet browsing.I had another 1.5 mths more to go for making the decision of getting storm 2. I really hope those verteran user of storm 2 could give me some advice on shd i get storm 2?Or is there a better option for other phone which might serve for my purposes better?Another thing is tat i had seen ppl asking about is the clicking sound could it be disable even with the latest firmware upgrade?
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