Motorola Droid Razr :: Stuck In Boot Cycle?
Jun 12, 2012
Greetings, my phone recently froze on me, and I couldn't even reboot by holding down the power button. Instead I opted to reboot via the Power Button + Volume Down method. This forced it to shut down, but upon rebooting, the phone is now in a loop. It shows the Droid at launch, then makes it to the red eye, but after sitting on the red eye a moment, it freezes, then restarts the cycle again.
Things I have tried:
Forcing another reboot via Power + Volume Down Going into the Boot Mode Selection to use Normal Power Up Going to BMS and trying Recovery (Wiped data/factory reset) Attempted to enter Safe Mode (Didn't seem to work, cycled again at eye) Fastboot Lastly, tried launching to Tools in BMS. Same as above.
At this point I am at a loss as to what to do. I would like to not have to send this out, and to fix it here, but is it comes to that, I guess I'll take it to Verizon and see about getting it shipped out, and getting a replacement.
Oh, also this is a stock phone, the only "modifications" I had was Go Launcher and Go Lockscreen. I was, when this happened, going to check my Google Reader app, and that is when it froze on me. (Never had it happen before this)
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Mar 28, 2012
So I preorder the RAZR and got it a day before the 11-11-11 launch. I had my phone setup and was about to go to bed and my device started a continuous reboot cycle that made the battery go dead by morning. I went to local store and the looked at it and said that they couldn't fix it will just give you a new one.I got a new RAZR and other that battery life issues which I am not happy about I can deal because I can have it charging in my office during the day. Well last night about 7 it started continuous reboot cycle this time I plugged it in and did a reset holding the power and the down volume. It been rebooting since last night I am not in my office with it plugged in.
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Nov 17, 2011
I have a weird issue. I power cycled the phone and went to unlock it and as soon as I unlocked it the ringtone started to play. I can get the phone to do this on every power cycle.
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Jun 3, 2012
I plugged my Motorola Razr into the USB to charge, and it is now stuck on the 'dual core technology' boot screen. The device was already powered on, but when I plugged it in, the screen went black and it started to turn on and paused here. I have tried holding the power button and plugging it in and unplugging it, but nothing happens?
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Dec 29, 2011
I did a factory data reset on my phone through the settings menu. The phone rebooted, but will only cycle through the Droid boot up animation. I let it go for about twenty minutes. The phone will not let me use the power button to shut it down. The only way to turn it off is to pull the battery. The phone had no problems before this.
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Jan 7, 2012
I noticed Verizon allowed HTC and Samsung to hack unlocked bootloaders for there phones already, so it seems Verizon wouldn't have a problem with my Droid RAZR getting one. The 2 phones I have been thinking about switching out for mine are the HTC Rezound and the Samsung Galaxy Nexus because they have them.
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Jul 7, 2012
SO i was going to wipe my cache again, seeing if i have some knd of improvement. turned off the phone booted into the recovery splash page, selected recovery. And my phone just sits on the android with the red triangle then reboots.
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Sep 28, 2012
On my Wife's droid razr, every time the phone boots up, blue tooth starts up. It seems to start up right after the phone starts up my wifi. There are no smart action running that should cause the blue tooth to start up. If doesn't automatically start up on my razr, only on my wife's phone. Even when I turn off blue tooth before I shut down the phone, it still starts up on restarting the phone.
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Nov 25, 2012
I wanted to test booting into safe mode so I followed the directions here. I did get the "safe mode" in the lower left hand corner of the screen. But soon after that it restarted by itself and started back up in normal mode. I tried that 3 time and the same thing happened.
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Nov 30, 2011
And only on boot / startup? I want to create a password when I turn on the Droid, but once its on - just requre the normal screen swipe to use the device (I don't want to have to enter a password each and every time I try to use my phone!)
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Jan 28, 2012
I upgraded a few days ago to the Razr from the X2. I noticed that the boot animation sound volume is so low I can barely hear it. Is this normal? Is there any way to increase the volume of the boot animation sound?
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Sep 10, 2011
It went blank after the "Rethink Possible" screen and the indicator light started flashing red. It did that for a bunch of minutes and then it rebooted again.
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Mar 9, 2012
I started to download the daily free app from amazon when for some reason it failed. Now the amazon icon is stuck in the upper left part of the phone in the "notification" area. How do you get rid of this. I even went back and downloaded the app again then deleted it. It annoying the heck out of me.how to remove the icon?
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Nov 26, 2012
I've noticed this happen several times before, but if I'm connecting/disconnecting to headphone jack or bluetooth, all media volumes will go silent (resuming a podcast, music, etc), and turning up/down the volume has no affect. The only fix I've found is to pause everything, go to the homescreen, turn the phone volume (which appears automatically) down, then go back into the app and press play. However, sometimes I can't turn the phone volume down on the homescreen because only the media volume appears, even after I close the media apps (even from the recent menu from holding the Home button). Even going into Menu > System Settings > Sound > Volumes and adjusting everything there made no difference. I had to make a phone call, hang up, then go back to the homescreen, turn the phone volume all the way to mute/vibrate, then turn it back up and go back into my media app and the media sound would be restored. It's really frustrating and considering how often I use media apps and how often this happens, I'm considering ditching the Razr Maxx and getting a non-Motorola phone.
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Sep 11, 2012
Hey, my battery meter (the stock ICS one) is stuck at 90%.Did a 7 hour trip yestereday with several phone calls and when I went to system, battery it showed 90% after like 12 hours off the charger, including a hour of phone calls and I know that's not right. The phone calls do not show up as taking any power. This morning after several reboots still shows 90%.
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Jul 5, 2012
I just performed what seemed to be a fairly major update. The phone is stuck on emergency dial and a soft reset hasn't helped. In the background I can see that incoming mail is being registered, but I can't get past the emergency dial screen.
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Jul 25, 2012
I am stuck in fastboot after the phone went dead. It says:
Invalid flash mode (s) (root failure)
0a.74
eMMC info:size 16g
To return to normal mode - first press power key to power down
Device is Locked. Status code: 0
Battery low
Cannot program
Transfer mode:
USB connected
invalid cc otv (cc system):invalid sp data
invalid cc hab(cc: system, status: 0x004e)
invalid cc otv (cc: system)
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Jun 26, 2012
My 9810 has not worked since December; less than two weeks after I purchased it. The phone had a very hard tumble. Since that tumble I have the following issues:1.Phone crashes and goes into a reboothing cycle whenever Bluetooth is turned on. 2. Phone crashes when I attempt to switch from my old Blackberry to it3. The camera no longer works. Says something to the effect of not being able to open or locate viewfinder.I have been told I need a mainboard but I have not being able to locate one. I paid almost $500 for this phone. I could really use some help figuring out what could be the issue and locating replacement parts. I did not buy the phone from the network I use here in Jamaica so they are not willing to help. I am an avid BB fan but is not keen on buying another BB in light of the difficulties I have encountered trying to locate a board. Seems like there are no replacement parts available for this phone anywhere.
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Nov 15, 2011
I set up motoprint so it prints to a HP Laserjet shared by a computer called "Outcast" on my home network. I installed Motoprint on "Enterprise", my main computer that I use which also prints to the Laserjet over the home wifi. I also have Motoprint set up on my RAZR. The RAZR sees the printer in Manage Printers and says that it is online. I print to it without error, but nothing prints. The Print Queue shows the document as "job sent to server" and there appears no way to clear it. When I look on Enterprise's printer status it doesnt' show anything in the print queue. I'm running Windows 7 64 bit.
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Jul 8, 2012
I tried to download something when I didn't have service and the notication regarding "download requires network" won't go away. I'm not able to swipe to clear it.
Adroid version: 4.0.4
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Aug 19, 2010
about a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and i quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which i did. Before i cleaned it i turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems i need to reinstall the os?
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Sep 6, 2015
So I fell asleep with my phone when i woke up it was on the bootloader screen, I thought this was no big deal and just had it reboot as it boots up it goes directly back into the bootloader. Ive tried everything apart from factory reset.
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May 11, 2011
Recently I updated my BBM app, and my phone got stuck in a reboot cycle, I was able to solve that problem when I installed the Desktop Manager, and all was well. However, about a week after I fixed my phone, my regular text messaging started acting up. It first started where I would have one person's entire conversation copied in my main messages. Now it's just getting worse. For instance, I texted my mom, and on my main messaging screen under today, there's are about 15 copies of the same conversation. It does this with EVERY SINGLE CONVERSATION I HAVE. Then, it starts to not even show up in my main messaging, and the only way I can receive my texts are if I go through the notifications button. It's not that my texting doesn't work, it's just that all of this is EXTREMELY annoying, and difficult to deal with.
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Sep 2, 2012
My wife's phone has just got stuck in a rebooting loop after an appworld upgrade.
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Feb 29, 2012
My phone is stuck in the reboot cycle, it reachs about 25% on the bar and starts the reboot all over again. I have pulled the battery, and tried to restart in the safe mode, neither option has worked.
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Feb 15, 2010
Have tried holding various keys in an attempt to access a BIOS screen or some such thing to no avail (why aren't cell phones more like computers?). As for how my phone got to this state...
-I wanted to add custom ring tones to my recently purchased Samsung Intensity but found that texting them to myself via vzwpix.com led to a significant decrease in quality and the costs would quickly add up as I attempted to fix the issue by editing the sound files in Audacity and texting newer versions to my phone
-To get around using vzwpix.com, I found a method of putting the files directly on the phone by installing the phones drivers to my computer using Samsung PC Studio 3 and moving them directly to the phone using Qualcomm Product Support Tools. The method is copy+pasted below for reference
-After a while I got the ring tone to how I wanted it and went to delete the experimentation files on the phone. I had done this in the past through the phone's interface without issue (though an attempted file rename had caused a quick freeze which was solved by removing and replacing the battery), but this time it froze when attempting to delete the final file
-The phone would not respond to any keypad presses including the power button, so I chose to restart the phone by removing and putting back in the battery
-The phone will no longer pass the "Verizon Wireless" screen and reboots after hanging on that screen for ~7 seconds
Pasted below is the complete method I used to transfer the files for reference. Other smarter methods may exist, but given the issue I had with vzwpix.com, my lack of a mircoSD card, and my desire to avoid media messaging charges I elected to go with this method. Credit goes to ch from the Mobiledia forums for figuring this out and typing this up. It works beautifully aside from the issue I have had. I suggest that anyone who chooses to use it remove sound files from the phone only through QPST and not through the phone's interface.
Software required:
1.Samsung PC Studio
2. QPST (Or other software to allow you to browse the phone's file system)
1. Install Samsung PC Studio (Will only be used to install drivers for the intensity)
2. Change USB Port Map to "Modem" on your phone
a. Go to Settings & Tools > Phone Info > and then press the # button.
b. Enter 000000 for the lock code.
c. Select option 2 "Port Map"
d. Select option 4 "USB"
e. Select option 4 "Modem"
3. Plug phone into usb port.
4. Go to device manager and install drivers for the unidentified devices
a. The drivers will be located in C:Program Files SamsungSamsung PC Studio 3
5. Start QPST EFS Explorer
6. Browse to brewmodmr on the phone
7. Delete MrInfo.db
8. Drag and drop your mp3 ringtone files into this directory
9. Restart the phone.
10. A new MrInfo.db file will be created. Copy it to your desktop.
11. Edit the file with notepad. You should see an entry for each sound file in the directory, followed by |0|0 or something like that. For the first file change the second 0 to a 2. For the next file change that same zero to a 3, and so on. I guess the second zero just needs to be a 2, 3, or 4.
12. Copy MrInfo.db back to the phone in same directory.
13. Reboot the phone and your mp3 will show up under the "My Ringtones" menu.
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Jul 15, 2012
I've just recently upgraded my Motoactv but since then it won't boot.It gets stuck on the pulsing 'M' bit. as anyone else had this issue since upgrading?I've tried holding down 'Start' 'Music' & the 'Power' button, the screen turned off but when booting it up it gets stuck again.I can't re-do the firmware again because my PC wont recognize it.
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Jun 13, 2011
My Bravo got stuck at the Motorola Screen. I tried to VOL/POW button at the same time but that leads me to no where. Every 60 seconds, the Motorola logo flashes.
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Jul 2, 2010
My Storm2 running official Verizon .713 has suddenly gotten stuck in a boot cycle. It will reboot, get as far as the "BlackBerry" screen, maybe 2 or 3 % into the progress bar, then it will give the white background "freeze/crash" screen but it only flashes momentarily such that I cannot read the error it is giving, then reboots, starting the process all over again in a seemingly endless cycle. Is there any way I can fix this or do I need to wipe the phone and reinstall everything, losing all my data?
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Apr 14, 2010
I am an IT technician, and we use BES at my company. I have been handed a phone by one of my fellow employees exhibiting the dreaded reboot cycle problem. Yes, I know there are lots of other threads on this, but some are dead ends and some just rehash the same old thing. I'm not certain, but I think this may be different and deserve its own thread. I am working with a BlackBerry Curve 8310 stuck in the known reboot loop. Black screen for 5 seconds, white screen with hourglass for 5 seconds, black screen for 5 seconds, rinse/lather/repeat.
I have tried:
01) Using BBSAK to wipe the device (without Desktop Manager open or running).
02) Using JL_Cmder to wipe the device (without Desktop Manager open or running).
03) Installing the BlackBerry Java Developer Kit and running the wipe variable command on JavaLoader.exe (without Desktop Manager open or running).
04) Deleting vendor.xml and running loader.exe with and without the /nojvm variable from /Program Files/Common Files/etc (without Desktop Manager open or running).
05) Using BlackBerry Desktop Manager to load the newest OS (hey, why not).
06) Tried every combination possible of booting the phone without the battery and inserting it at just the right time, over and over and over again, while all of the processes above attempt to run (BBSAK, JL_Cmder, Loader.exe, etc).
07) Doing all of the above on a Windows XP Professional PC instead of my Windows 7 Ultimate x86 PC.
08) Doing all of the above on a different BlackBerry Curve 8310 without a reboot problem (it works every time; wipe the OS, install the newest one, no issues at all, I'm very familiar with the process).
09) Trying all of the above using a completely different battery.
10) Trying all of the above with the SIM card removed (there is no media card, so no issues there).
As far as all of the documented steps to resolve this known issue, I've tried them all in every which way using every combination I could possibly imagine or invent on the fly, and I've made absolutely, positively no progress whatsoever. The BlackBerry Curve 8310 continues its auto-reboot-5-seconds-into-loading process, and it prevents any of the utilities above to communicate with the phone long enough to establish a handshake before it reboots again. It doesn't seem to matter when I insert the battery at all. The farthest I get is using the loader.exe method (step 04 above). Once it gets to the device initialization step, however, and I insert the battery back in, the reboots simply continue. I am at a loss, and I've done everything that I know to do or that I've learned to do via research on multiple messageboards. Aside from sending teh phone out for repair, what steps are there to take that I have not yet taken to fix this myself? Note that there is no report of the phone being dropped, jarred, or physically mishandled in any way. Nonetheless, could it be that this is not software-related, but hardware-related? What am I missing?
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Feb 6, 2013
After lust update to JB phone shutdown. Now if i push down power button it just light up LED for a couple of seconds and vibrate two times, then phones turned off again. That's all. Screen doesn't even show first Moto logo.
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