BB Bold 9000 :: Phone Upgraded / Constant Reboot Cycle
Feb 17, 2010
I upgraded my bold 9000 to os 5.0.0 last night and it is now in constant reboot cycle. I let it do all it needed to do whilst connected to pc blah blah blah and it now it just reboots all the time. Gets past the loading bar and then goes to the vodafone screen, then screen turns black, red light comes on, over and over and over again. However, when I plug it in to either my mains charger or the pc, it will boot up OK. Any help would be appreciated as it will soon be going out the window!! Or back to the shop.
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May 9, 2010
my battery died and now it just keeps showing the red led light then shutting off?
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Aug 26, 2010
I can't seem to find this exact problem, so bear with me if I missed it. My problem is that when I did a bettery pull a couple of days ago, my 9700 went into constant reboot. I was able to correct this by connecting to DM and reloading the OS (.714). This was the same OS I was previously using. Now, when I do a BP, the progress bar goes all the way to the end and it just freezes. I have to pull the battery again, and reload the same 714 OS from DM. No help from TMO online help, so I thought I would ask here.
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Aug 19, 2010
about a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and i quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which i did. Before i cleaned it i turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems i need to reinstall the os?
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Dec 20, 2014
My Lumia 1520 (ATT Version) has had this reboot cycle problem for about a week now. It started a week ago when it was at 2%, died and when I tried to charge it, it started freezing and rebooting and freezing and rebooting. Originally I thought it was a power issue because it always had 2% when it restarted. I got it home to my Nokia original cord plugged into my surface pro charger and charged it and fiddled with it like turning it on airplane mode, deleting unread messages before it restarted, etc. But then recently its been doing it more and its been doing it while at 40%, 12%, etc. Even when its plugged in. It seems to get very hot every time I do this. During all of this, I have Xbox music songs I have pending download. I was going to let those finish over WiFi but it won't let me turn on WiFi. I'm wondering if the 53 pending downloads could be causing this issue but I'm not sure. I'm running the latest dev preview and cyan. I have a ton of apps and music and all that installed on my SD card.
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Jul 2, 2010
My Storm2 running official Verizon .713 has suddenly gotten stuck in a boot cycle. It will reboot, get as far as the "BlackBerry" screen, maybe 2 or 3 % into the progress bar, then it will give the white background "freeze/crash" screen but it only flashes momentarily such that I cannot read the error it is giving, then reboots, starting the process all over again in a seemingly endless cycle. Is there any way I can fix this or do I need to wipe the phone and reinstall everything, losing all my data?
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Feb 15, 2010
This is the second BB Bold 9000 I have had this problem with.My phone will not reboot. I get the endless loop of:
red light
white screen with black clock
The first time, ATT told me that I needed a new phone. Didn't cost me anything but is a pain in the **bleep** since I have no other phone and I have to walk 4 miles to find a working payphone. Had to do w/o a phone for a week.I have tried removing and reinserting the battery, to no avail.It is now 712 EDT (GMT -5). I will check back later this evening.
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Jul 13, 2010
My wife just a 9650 through VZW. This morning it starting doing the constant reboot thing. I know how to fix it (since her old Curve would crash all the time), but anybody have ideas on what would cause this? She doesn't have many 3rd party apps (Quickpull, Buzzme, Google Maps), so I can't imagine it would be related to low memory. Is daily scheduled quickpull perhaps overkill on this phone? I'd like to do to avoid it crashing again, since I'm the official "phone fixer/OS reinstaller guy".
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Aug 13, 2010
I recently did a software update on my Blackberry Bold 9000 when prompted by my desktop manager to do so. After the update the phone began running slowly. I then delete a couple applications off the phone such as Myspace and Facebook to free some memory. Then phone had to be rebooted to complete deletion. After reboot, the phone screen turned white and froze. To unfreeze I had to remove the battery. When I put the battery back in, it would not turn on anymore. Could the update have fried the phone altogether?
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Mar 19, 2010
I have a Bold 9000 with ATT. I have constant low app memory problems. It is almost always under 10MB, and alot of times it is around 1-2MB. Here is a list of apps listed on the "Switch Application" menu: BB App World, Gmail Plugin, Home Screen, Visual VM, BB Messenger, Phone, Messages, Browser. I don't think any of these are the problem. A list of my downloaded Apps are: Atlanta Braves, CBS Sports, Weatherbug, ESPN, AP News, Google Maps, Bible App, Where, CBS Radio, Scoremobile, Stitcher Radio, Facebook, and Poynt. I assume I could get rid of those. Do you think there is too much downloaded? Is there a way to get rid of some of the defaults pre loaded apps such as: MobiTV, Mobile Banking, My Cast Weather, Wikimobile? Could someone point me in the right direction here.
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Jun 13, 2010
I have been reading some other posts on this board that seem to be close to my problem but nothing seems to be working. My phone was fully charged sitting in the charger all night as per norm, but when I woke up I hade a frozen white screen so I pulled the battery for over 2 min's then put it back in the red LED was constant for 15-20 seconds then off. I have tried charging it and tried putting on a new OS but as soon as I plug any USB in the phone the LED will go off and will not be recognised by my laptop nor will I get any charging LED.
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Sep 5, 2010
So i tried updating to 5.0.0.822 and it froze during the update process on the AT&T logo screen for two hours. At this point it seemed like a lost cause so i pulled it but now i cant connect to it or do much of anything.
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May 11, 2011
Recently I updated my BBM app, and my phone got stuck in a reboot cycle, I was able to solve that problem when I installed the Desktop Manager, and all was well. However, about a week after I fixed my phone, my regular text messaging started acting up. It first started where I would have one person's entire conversation copied in my main messages. Now it's just getting worse. For instance, I texted my mom, and on my main messaging screen under today, there's are about 15 copies of the same conversation. It does this with EVERY SINGLE CONVERSATION I HAVE. Then, it starts to not even show up in my main messaging, and the only way I can receive my texts are if I go through the notifications button. It's not that my texting doesn't work, it's just that all of this is EXTREMELY annoying, and difficult to deal with.
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Feb 16, 2010
I am not real sure about the exact os number I am using but I do know its 5.0 something. I cant get to about screen fast enough to let you know. But anyway it is in a reboot cycle and will not stop. This worked great for 3 or 4 months then all of a sudden when I woke up this morning it is in a constant reboot. I have tried the tutorial blog on how to recover but it is not working. Anyone have a recomendation for me. or point me to another option to fix this?
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Feb 29, 2012
My phone is stuck in the reboot cycle, it reachs about 25% on the bar and starts the reboot all over again. I have pulled the battery, and tried to restart in the safe mode, neither option has worked.
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Feb 15, 2010
Have tried holding various keys in an attempt to access a BIOS screen or some such thing to no avail (why aren't cell phones more like computers?). As for how my phone got to this state...
-I wanted to add custom ring tones to my recently purchased Samsung Intensity but found that texting them to myself via vzwpix.com led to a significant decrease in quality and the costs would quickly add up as I attempted to fix the issue by editing the sound files in Audacity and texting newer versions to my phone
-To get around using vzwpix.com, I found a method of putting the files directly on the phone by installing the phones drivers to my computer using Samsung PC Studio 3 and moving them directly to the phone using Qualcomm Product Support Tools. The method is copy+pasted below for reference
-After a while I got the ring tone to how I wanted it and went to delete the experimentation files on the phone. I had done this in the past through the phone's interface without issue (though an attempted file rename had caused a quick freeze which was solved by removing and replacing the battery), but this time it froze when attempting to delete the final file
-The phone would not respond to any keypad presses including the power button, so I chose to restart the phone by removing and putting back in the battery
-The phone will no longer pass the "Verizon Wireless" screen and reboots after hanging on that screen for ~7 seconds
Pasted below is the complete method I used to transfer the files for reference. Other smarter methods may exist, but given the issue I had with vzwpix.com, my lack of a mircoSD card, and my desire to avoid media messaging charges I elected to go with this method. Credit goes to ch from the Mobiledia forums for figuring this out and typing this up. It works beautifully aside from the issue I have had. I suggest that anyone who chooses to use it remove sound files from the phone only through QPST and not through the phone's interface.
Software required:
1.Samsung PC Studio
2. QPST (Or other software to allow you to browse the phone's file system)
1. Install Samsung PC Studio (Will only be used to install drivers for the intensity)
2. Change USB Port Map to "Modem" on your phone
a. Go to Settings & Tools > Phone Info > and then press the # button.
b. Enter 000000 for the lock code.
c. Select option 2 "Port Map"
d. Select option 4 "USB"
e. Select option 4 "Modem"
3. Plug phone into usb port.
4. Go to device manager and install drivers for the unidentified devices
a. The drivers will be located in C:Program Files SamsungSamsung PC Studio 3
5. Start QPST EFS Explorer
6. Browse to brewmodmr on the phone
7. Delete MrInfo.db
8. Drag and drop your mp3 ringtone files into this directory
9. Restart the phone.
10. A new MrInfo.db file will be created. Copy it to your desktop.
11. Edit the file with notepad. You should see an entry for each sound file in the directory, followed by |0|0 or something like that. For the first file change the second 0 to a 2. For the next file change that same zero to a 3, and so on. I guess the second zero just needs to be a 2, 3, or 4.
12. Copy MrInfo.db back to the phone in same directory.
13. Reboot the phone and your mp3 will show up under the "My Ringtones" menu.
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Sep 10, 2011
It went blank after the "Rethink Possible" screen and the indicator light started flashing red. It did that for a bunch of minutes and then it rebooted again.
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Apr 14, 2010
I am an IT technician, and we use BES at my company. I have been handed a phone by one of my fellow employees exhibiting the dreaded reboot cycle problem. Yes, I know there are lots of other threads on this, but some are dead ends and some just rehash the same old thing. I'm not certain, but I think this may be different and deserve its own thread. I am working with a BlackBerry Curve 8310 stuck in the known reboot loop. Black screen for 5 seconds, white screen with hourglass for 5 seconds, black screen for 5 seconds, rinse/lather/repeat.
I have tried:
01) Using BBSAK to wipe the device (without Desktop Manager open or running).
02) Using JL_Cmder to wipe the device (without Desktop Manager open or running).
03) Installing the BlackBerry Java Developer Kit and running the wipe variable command on JavaLoader.exe (without Desktop Manager open or running).
04) Deleting vendor.xml and running loader.exe with and without the /nojvm variable from /Program Files/Common Files/etc (without Desktop Manager open or running).
05) Using BlackBerry Desktop Manager to load the newest OS (hey, why not).
06) Tried every combination possible of booting the phone without the battery and inserting it at just the right time, over and over and over again, while all of the processes above attempt to run (BBSAK, JL_Cmder, Loader.exe, etc).
07) Doing all of the above on a Windows XP Professional PC instead of my Windows 7 Ultimate x86 PC.
08) Doing all of the above on a different BlackBerry Curve 8310 without a reboot problem (it works every time; wipe the OS, install the newest one, no issues at all, I'm very familiar with the process).
09) Trying all of the above using a completely different battery.
10) Trying all of the above with the SIM card removed (there is no media card, so no issues there).
As far as all of the documented steps to resolve this known issue, I've tried them all in every which way using every combination I could possibly imagine or invent on the fly, and I've made absolutely, positively no progress whatsoever. The BlackBerry Curve 8310 continues its auto-reboot-5-seconds-into-loading process, and it prevents any of the utilities above to communicate with the phone long enough to establish a handshake before it reboots again. It doesn't seem to matter when I insert the battery at all. The farthest I get is using the loader.exe method (step 04 above). Once it gets to the device initialization step, however, and I insert the battery back in, the reboots simply continue. I am at a loss, and I've done everything that I know to do or that I've learned to do via research on multiple messageboards. Aside from sending teh phone out for repair, what steps are there to take that I have not yet taken to fix this myself? Note that there is no report of the phone being dropped, jarred, or physically mishandled in any way. Nonetheless, could it be that this is not software-related, but hardware-related? What am I missing?
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Mar 28, 2012
So I preorder the RAZR and got it a day before the 11-11-11 launch. I had my phone setup and was about to go to bed and my device started a continuous reboot cycle that made the battery go dead by morning. I went to local store and the looked at it and said that they couldn't fix it will just give you a new one.I got a new RAZR and other that battery life issues which I am not happy about I can deal because I can have it charging in my office during the day. Well last night about 7 it started continuous reboot cycle this time I plugged it in and did a reset holding the power and the down volume. It been rebooting since last night I am not in my office with it plugged in.
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Feb 18, 2010
I have the .464, and everything was smooth, i have 35mb memory after rebooting, and the only apps i have is berryweather...today i havent done anything on the phone but he started to reboot himself...one time he reboot himself continuasly 4 times !is this normal?now after recivieng an email he did a reboot again....what can i do ?
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Feb 15, 2010
When I put my bold on charge it almost instantly reboots itself. Sometimes it will be reboot itself again and again whilst still booting up. This can happens 5 or 6 times in a row.When not on charge my phone is totally fine.I have been charging my phone at night and in the morning it is usually charged up (even if it does reboot constantly) however the other morning it had not charged.It also does this when I have tried to charge over USB (connected to my iPod usb mains adaptor) so it's not the charge.I'm running 5.0.0.411.
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Sep 12, 2010
After downloading an upgrade to Bold 9000 device received "App error 202 reset" message. Tried to reset and even removed the battery for a hard reset (about 4 times) with no success. Same error message. Any ideas anyone? Cannot reset.
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Aug 13, 2010
I'm using blackerry bold 9000.every time I reboot my phone (tried a few Alt/Shift/Deletes and a battery pull) I get the error after the security check on startup."Uncaught Exception: Java.Lang.NullPointerException" this always appears everytime i restart my phone.
- the SMS and MMS icon is lost.
- i cannot find my sms outbox messages.
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Jan 17, 2010
I purchased the n900 and really loved the phone, but had to send it back because of the constant reboot problem. I want to get the phone again, but only when the problem has been properly fixed by Nokia.Does anyone know if the latest firmware update (PR1.1) has fixed this problem? One other question. Is it possible to turn the phone completly silent and only have the vibrate function on? I turned the phone profile to silent and turned the volume down on everything, but it was still making noises when the screen was pressed.
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Aug 25, 2010
After installing 5.0.0.822 update, I did a reboot (alt+right shift+del).Usually, the Bold take about 3mins to reboot, however, it only took about 20 seconds. I saw the Blackberry status bar flash for only a second.I felt the phone did not really reboot. I was also noticing some funny errors when accessing pics or ringtones.I checked the memory and saw the Device Memory as "device memory cannot be read."
2 "fixes" I found:
1. reformat device memory
2. reboot again, either alt+shift+del or battery pull
Have you noticed this problem as well? I found another thread of this happening on .681 without much help either..
Device Memory cannot be read
I have fully wiped the Bold and reinstalled 3 times. I can reproduce the error everytime.I guess I can avoid the problem by doing a battery pull every time instead of alt+shift+del...but that's a hassle.Suggestions? Maybe this is just an inherit flaw for OS 5.0 since .681 and .822 are both showing the same symptoms.
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Aug 2, 2010
my phone gets the spinning clock all the time....so i am trying to prevent it from as many apps from running at the same time...so apps you just can't stop.....but i noticed that "Documents To Go Files" automatically starts when i reboot my phone....i went to their site...but could not find the answer....anyway to prevent it from starting in the beg, instead of having to turn it off everytime?
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Aug 3, 2015
The phone constantly resets when trying to connect to unknown networks that require a password. It took me ages to figure out what was causing it and it's a real pain. You could just be walking down the street and it'll try to connect to a WiFi network that will kick off this constant resetting. You have about a second to turn WiFi off, before the process starts again.
I mention EE as they have their own software variant that enables WiFi calling in the UK, not sure if that's relevant?
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Apr 23, 2012
My iphone 4s will not shut down?
Info:
Sony Viao, Windows 7
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Jul 28, 2010
I tried plugging it into a wall charger for a day, i tried leaving it unplugged for a day, i tried leaving it plugged into the wall without the battery in for a day. I do not think it is the battery or charging related. Oh, and i have 2 batteries, neither let it boot.
So, i tried all the suggestions about App loader. The PIN is not recognized UNLESS, i plug it in without a battery (after i see the charging icon with red X on the screen). If i try to continue, nothing happens until i put in the battery, which immediately removes my PIN to PIN Unknown or whatever. So, it will continue and loader will freeze at step 2, device initialization.
Anyone had this exact issue or know how to get passed this point?
For reference, i never dropped it or damaged it. Actually i haven;t been using this phone, i decided to update it, all went well. Took the battery out and left it for a couple weeks. Went back to use it and this is what i got. Oh, and I tried JL_CMNDR and nothing happens.
Like i said, no error screen, i get a red LED, it attempts to boot up, but it barely moves and then I get black screen and red LED again and it just loops this process.
* I do have the extra ATT Insurance. However, I've had it for 1.5 years and it has been externally modded to ****. I could easily change it back to stock parts, but the "sticker" is gone. 1. Would ATT let me exchange it? 2. Does it have all my info on it?
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Jun 29, 2010
I connect the blackberry to my laptop (lenovo T400) via USB, then the phone asks me to choose mass storage or not. if I choose mass storage the laptop freezes immediately + black screen and then reboot. it happens no matter if I launch desktop manager or not...
When I use desktop manager, if I DO NOT choose mass storage, then it works till I click on media and sync media, the roxio software launches and then it crashes again with exactly the same symptom as describe above.....
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Oct 17, 2014
A few hours ago I noticed that I had no signal on my phone (which is strange because I usually have good signal at work), and on closer inspection I could see the NFC symbol appearing/disappearing constantly in quick succession. After a few mins my phone then rebooted itself, and since then its been booting up, the NFC symbol does its flashing on/off for a few mins, then the phone resets again and the cycle continues!
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