BB Bold 9000 :: Phone Will Not Reboot Properly
Feb 15, 2010
This is the second BB Bold 9000 I have had this problem with.My phone will not reboot. I get the endless loop of:
red light
white screen with black clock
The first time, ATT told me that I needed a new phone. Didn't cost me anything but is a pain in the **bleep** since I have no other phone and I have to walk 4 miles to find a working payphone. Had to do w/o a phone for a week.I have tried removing and reinserting the battery, to no avail.It is now 712 EDT (GMT -5). I will check back later this evening.
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Feb 17, 2010
I upgraded my bold 9000 to os 5.0.0 last night and it is now in constant reboot cycle. I let it do all it needed to do whilst connected to pc blah blah blah and it now it just reboots all the time. Gets past the loading bar and then goes to the vodafone screen, then screen turns black, red light comes on, over and over and over again. However, when I plug it in to either my mains charger or the pc, it will boot up OK. Any help would be appreciated as it will soon be going out the window!! Or back to the shop.
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Aug 13, 2010
I recently did a software update on my Blackberry Bold 9000 when prompted by my desktop manager to do so. After the update the phone began running slowly. I then delete a couple applications off the phone such as Myspace and Facebook to free some memory. Then phone had to be rebooted to complete deletion. After reboot, the phone screen turned white and froze. To unfreeze I had to remove the battery. When I put the battery back in, it would not turn on anymore. Could the update have fried the phone altogether?
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Jan 5, 2010
I've been having issues with my alarm not going off in the mornings. The "Snooze", "Dismiss" window does come up but there is no alarm sound to wake me. I noticed that if I shut down the Bold, power up and reset the alarm it will go off, but by morning no sound. I overslept this morning because of it.
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Feb 18, 2010
I have the .464, and everything was smooth, i have 35mb memory after rebooting, and the only apps i have is berryweather...today i havent done anything on the phone but he started to reboot himself...one time he reboot himself continuasly 4 times !is this normal?now after recivieng an email he did a reboot again....what can i do ?
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Feb 15, 2010
When I put my bold on charge it almost instantly reboots itself. Sometimes it will be reboot itself again and again whilst still booting up. This can happens 5 or 6 times in a row.When not on charge my phone is totally fine.I have been charging my phone at night and in the morning it is usually charged up (even if it does reboot constantly) however the other morning it had not charged.It also does this when I have tried to charge over USB (connected to my iPod usb mains adaptor) so it's not the charge.I'm running 5.0.0.411.
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Sep 12, 2010
After downloading an upgrade to Bold 9000 device received "App error 202 reset" message. Tried to reset and even removed the battery for a hard reset (about 4 times) with no success. Same error message. Any ideas anyone? Cannot reset.
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Aug 13, 2010
I'm using blackerry bold 9000.every time I reboot my phone (tried a few Alt/Shift/Deletes and a battery pull) I get the error after the security check on startup."Uncaught Exception: Java.Lang.NullPointerException" this always appears everytime i restart my phone.
- the SMS and MMS icon is lost.
- i cannot find my sms outbox messages.
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Aug 25, 2010
After installing 5.0.0.822 update, I did a reboot (alt+right shift+del).Usually, the Bold take about 3mins to reboot, however, it only took about 20 seconds. I saw the Blackberry status bar flash for only a second.I felt the phone did not really reboot. I was also noticing some funny errors when accessing pics or ringtones.I checked the memory and saw the Device Memory as "device memory cannot be read."
2 "fixes" I found:
1. reformat device memory
2. reboot again, either alt+shift+del or battery pull
Have you noticed this problem as well? I found another thread of this happening on .681 without much help either..
Device Memory cannot be read
I have fully wiped the Bold and reinstalled 3 times. I can reproduce the error everytime.I guess I can avoid the problem by doing a battery pull every time instead of alt+shift+del...but that's a hassle.Suggestions? Maybe this is just an inherit flaw for OS 5.0 since .681 and .822 are both showing the same symptoms.
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Aug 2, 2010
my phone gets the spinning clock all the time....so i am trying to prevent it from as many apps from running at the same time...so apps you just can't stop.....but i noticed that "Documents To Go Files" automatically starts when i reboot my phone....i went to their site...but could not find the answer....anyway to prevent it from starting in the beg, instead of having to turn it off everytime?
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Jul 28, 2010
I tried plugging it into a wall charger for a day, i tried leaving it unplugged for a day, i tried leaving it plugged into the wall without the battery in for a day. I do not think it is the battery or charging related. Oh, and i have 2 batteries, neither let it boot.
So, i tried all the suggestions about App loader. The PIN is not recognized UNLESS, i plug it in without a battery (after i see the charging icon with red X on the screen). If i try to continue, nothing happens until i put in the battery, which immediately removes my PIN to PIN Unknown or whatever. So, it will continue and loader will freeze at step 2, device initialization.
Anyone had this exact issue or know how to get passed this point?
For reference, i never dropped it or damaged it. Actually i haven;t been using this phone, i decided to update it, all went well. Took the battery out and left it for a couple weeks. Went back to use it and this is what i got. Oh, and I tried JL_CMNDR and nothing happens.
Like i said, no error screen, i get a red LED, it attempts to boot up, but it barely moves and then I get black screen and red LED again and it just loops this process.
* I do have the extra ATT Insurance. However, I've had it for 1.5 years and it has been externally modded to ****. I could easily change it back to stock parts, but the "sticker" is gone. 1. Would ATT let me exchange it? 2. Does it have all my info on it?
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Jun 29, 2010
I connect the blackberry to my laptop (lenovo T400) via USB, then the phone asks me to choose mass storage or not. if I choose mass storage the laptop freezes immediately + black screen and then reboot. it happens no matter if I launch desktop manager or not...
When I use desktop manager, if I DO NOT choose mass storage, then it works till I click on media and sync media, the roxio software launches and then it crashes again with exactly the same symptom as describe above.....
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Oct 26, 2011
After uninstalling an app I rebooted the phone. Now it won't fully turn on (it takes a long time to load to white screen of my carrier) and the screen stays at that point. I've tried taking the battery out. The only way I can get it past the white screen is if I take out the sim card which doesn't help matters much.
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Apr 23, 2010
I have recently updated to v50 firmware. I did first OTA, and then through Ovi Suite. I am experiencing several issues, the most severe of which is a substantially patchier internet connection. The internet connection worked well previously, but now it's a coin toss whether it will or not. This change coincided with the update. The auto-rotation has also become substantially slower. I have tried reinstalling the firmware, resetting the phone, rebooting, removing battery and SIM card, to no avail.
I am very happy for Nokia to be updating the firmware for a phone that came out a while ago, so this is just constructive criticism. I am overall happy with the phone, and all the improvements are very welcome. The main issue I had been experiencing was random crashing of the browser, and occasional random reboot from the phone.
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Sep 17, 2010
It just finished the reboot it has never taken that long before.
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May 3, 2010
My mom has literally had her BB 9700 for 2 weeks now and last night it just turned off and when she goes to turn it on it shows that it's turning on and shows the status bar only it doesn't go all the way and just turns right back on? I really don't feel like hassaling with t-mobile if there is another way to fix this!
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Mar 30, 2010
Reboot complete (main screen/carrier logo) First Time and Device Usable Second Time
Minutes:Seconds
3:13 - 3:37 Custom Theme
3:11 - 3:25 Default Carrier Theme
Theme's have no real effect from what I've noticed. Unless you have a really big gfx intense theme.
3:13 - 3:23 Password
3:13 - 3:25 Password + wallpaper on mem card
7:09 - 7:21 "Memory Clean Turned on" + Theme + password + wallpaper on mem card Re-test (that was way too long)
6:36 - 6:45 "Memory Clean Already On" + Theme + password + wallpaper on mem card.
3:23 - 3:45 "Encrytion Media Card Only" + BerryWeather + Theme + password + wallpaper on mem card + Mem Compression Memory Clean and Encrytion (Device Memory Enabled) either one of those on will increase reboot time by atleast 2-3mins. When enabling Device Memory encryption Memory Clean is automatically turned on and can't be disabled. So in my testing reboot time was between 6-7mins. My current config setup is that last test. Since Password is on, I see no need for Device Memory encryption to be on. Without the password you can't gain access to device files. ZonaSnap , QuickLaunch, Blink all preloaded during each test. 8 Email Accounts, about 80 read emails, and 100+ sms, 41 apps anyone that is getting 1-2min reboot please post your settings.
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Aug 26, 2010
I can't seem to find this exact problem, so bear with me if I missed it. My problem is that when I did a bettery pull a couple of days ago, my 9700 went into constant reboot. I was able to correct this by connecting to DM and reloading the OS (.714). This was the same OS I was previously using. Now, when I do a BP, the progress bar goes all the way to the end and it just freezes. I have to pull the battery again, and reload the same 714 OS from DM. No help from TMO online help, so I thought I would ask here.
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Mar 6, 2010
Got my bb about 2 months ago and everything's working fine until today i couldnt retrieve email on my bb. i tried to reboot (hard) and reformat my phone but each time when i tried to reset the email settings, a message "your device had a problem connecting to the server" will appear.i'm using a bb bold 9700 currently.
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Jan 3, 2010
I bought a used Bold off of Craigslist, the phone's great with no issues whatsoever. Apparently the guy who had it, had it locked to a BES and now I cannot disable my password protection settings. I want to keep it secure but it locks after 5 minutes and is very aggrevating to keep unlocking it.
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Feb 11, 2010
I had to have my Bold replaced under warranty. I transferred the data with Desktop Manager but is there any way to get the programs, themes and sounds that are set up for each email account to transfer? Or will I have to re-download and reinstall the programs and set the sounds for each account?
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Jan 3, 2010
My bold 9000 cannot be turned on at all. Connected to PC, but Desktop manager cannot see it, nor is My Computer.Unable to reinstall OS.
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May 30, 2010
My BBBold9000 has locked up on me a few times when on the web and I have been unable to get it to stop showing a 'busy icon' or shut down. Why would it do this and how do I shut it down if it happens again?
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Jan 9, 2010
After .411 upgrade, phone keeps rebooting. my fone is unlocked with t-mobile. anybody have any idea whats going on???
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Mar 16, 2010
Previously I saved my 800++contacts to my sim card using a Sony ericsson phones. Currently I have a new bold 9000, I tried to copy my sim card contact to the address book on bold. It came out to be only 200+ contact were shown on my bold, the rest of the 600+ contact was not copy to it. Can anyone please help me out by how to completely transfer all my contacts from my sim to my bold.
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Apr 14, 2010
I was wondering if someone is able to test the following sites on their bb. I dont have mine with me right now and the emulator w/ MDS isnt working on my pc. I just need some screenshots of what it looks like southernlivingplants.com & encoreazalea.com
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Feb 27, 2010
When I hook up my phone to my computer the software won't recognize my phone. my other blackberry works fine with the software so I'm having a hard time trying to figure out what to do. I downloaded the latest desktop software and I'm still having the same issue. Has anyone else had that same problem. If so how did u fix it?
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Apr 24, 2010
Im desperately need your help over this matter, i have sent to couples of repair shop, but still, they cant rectify my bb bold problem.My bb wont charge as the result, it wont open and load to the homepage. even if it did, it will repeatedly load the OS.Can someone give me some leads on this problem? something to do with technical errors. Btw, my battery is fine, tried switching it with my friend's bold, and it works. .so no problem with the battery. .
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Mar 25, 2010
Background:Bought a bold 9000 the day it was released in Canada. Worked perfectly, maybe dropped it a few times but everything was working. Recently I upgraded to the 9700 and sent my brother my 9000.He had it for a week with Telus (originally on Rogers, and unlocked). He then dropped it off his bed onto a hardwood floor (not very high). Since then it would not turn on, no red LED or anything.I went over all the common steps to getting it working:
-Battery pull
-Take out Sim Card, and battery
-Try connecting to wall charger or pc with and without battery
-Basically everything listed in other posts with the same problem
So the above steps (search for details on them) work for some people, and not for others.So it was dead, he mailed it back to me to try and fix. I tried all the common solutions again with no luck.Then I decided to try something else.How I fixed it:You know when your computer is screwed up, and someone suggests to reset the bios settings? All computers have a little backup battery to keep your settings, and keep the clock running on your computer. So even when it is unplugged from the wall and you turn it back on the time is right.Well the 9000 has a similar battery, I am not 100% sure what it is used for but removing it completely solved my problem. I know it is used to keep the time when the main battery is removed - what else i'm not sure.. Mine seems to work fine with it removed. It does not reset any other data it seems, all contacts, email themes and everything are still intact.Once this battery was removed, I put the battery back in and everything works perfectly now! The only issue I have noticed is that the time does not advance once the battery is removed.. Since my brother always has his phone on, and it updates the time from the network there is no big problem with this. -Again, the time works perfectly as long as the main battery is in.Here are the steps, you don't even need to dissassemble the blackberry:
1 - Remove the black plastic sticker on the back
2 - using a small screwdriver (or better yet, soldering iron) remove the small circular battery from the PCB.
3 - put battery back in and pray
The picture of my bold with the battery removed is here: bold_9000 on Flickr - Photo Sharing! Disclaimer: This worked on my phone, but your phone may have a different problem. I suggest this only as a LAST resort on phones that are not under warranty anymore. I will not be blamed for anyone breaking their phone (more?).
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Jan 5, 2010
No Red light Nothing. When I read another post on the fourm they indicated to take the battery out for 8 hours and replace it I did and boom he ed light appeared and I tried to quickly connect to desktop manager and download 4.6 and midway through the bold went dead again no red light nothing. After multiple attempts it came on again but for only 5 min and went out. I have critical data I need to recover. Any suggestions ?
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Mar 18, 2010
I am using Rogers 4.6.0.303 firmware, and when i charge my phone overnight it only charges until the halfway point. Is this caused by a faulty battery or firmware glitch?? I have no idea why this is happening all of a sudden! I keep my wifi off and keep it on 2g most of the time.
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