BB Bold 9700 :: Unable To Retrieve Email On Phone - Tried Reboot
Mar 6, 2010
Got my bb about 2 months ago and everything's working fine until today i couldnt retrieve email on my bb. i tried to reboot (hard) and reformat my phone but each time when i tried to reset the email settings, a message "your device had a problem connecting to the server" will appear.i'm using a bb bold 9700 currently.
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Sep 21, 2011
ever since I installed the new facebook app on my blackberry bold 9700 the I can not check in on "Places" I also am having trouble with the new blackberry apps. I installed the new app last week and now the apps page is blank!
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Sep 3, 2014
I frequently lose signal in my work place because of bad coverage. When this happens, my phone is unable to retrieve any signal until I reboot it.Â
I have tried activating and de-activating Airplane Mode to get the phone searching for a signal again, but this no longer works.Â
Info:
iPhone 5s, iOS 7.1.2
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May 3, 2010
My mom has literally had her BB 9700 for 2 weeks now and last night it just turned off and when she goes to turn it on it shows that it's turning on and shows the status bar only it doesn't go all the way and just turns right back on? I really don't feel like hassaling with t-mobile if there is another way to fix this!
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Aug 26, 2010
I can't seem to find this exact problem, so bear with me if I missed it. My problem is that when I did a bettery pull a couple of days ago, my 9700 went into constant reboot. I was able to correct this by connecting to DM and reloading the OS (.714). This was the same OS I was previously using. Now, when I do a BP, the progress bar goes all the way to the end and it just freezes. I have to pull the battery again, and reload the same 714 OS from DM. No help from TMO online help, so I thought I would ask here.
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Mar 30, 2010
Reboot complete (main screen/carrier logo) First Time and Device Usable Second Time
Minutes:Seconds
3:13 - 3:37 Custom Theme
3:11 - 3:25 Default Carrier Theme
Theme's have no real effect from what I've noticed. Unless you have a really big gfx intense theme.
3:13 - 3:23 Password
3:13 - 3:25 Password + wallpaper on mem card
7:09 - 7:21 "Memory Clean Turned on" + Theme + password + wallpaper on mem card Re-test (that was way too long)
6:36 - 6:45 "Memory Clean Already On" + Theme + password + wallpaper on mem card.
3:23 - 3:45 "Encrytion Media Card Only" + BerryWeather + Theme + password + wallpaper on mem card + Mem Compression Memory Clean and Encrytion (Device Memory Enabled) either one of those on will increase reboot time by atleast 2-3mins. When enabling Device Memory encryption Memory Clean is automatically turned on and can't be disabled. So in my testing reboot time was between 6-7mins. My current config setup is that last test. Since Password is on, I see no need for Device Memory encryption to be on. Without the password you can't gain access to device files. ZonaSnap , QuickLaunch, Blink all preloaded during each test. 8 Email Accounts, about 80 read emails, and 100+ sms, 41 apps anyone that is getting 1-2min reboot please post your settings.
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Mar 8, 2010
I've been having issues with my bb, while bbming and listening to music via the media player, minutes and even sometimes seconds after putting a song on my BB freezes up and reboots itself. I searched the forums for the exact same issue and didn't come across a thread. If anyone has any ideas or possibly a link to the solution feel free to toss err in.
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Jun 27, 2011
It has been working fine. Till now my blackberry fail to display anything when i click on the email or sms/mms icon.
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Nov 12, 2011
I am not able to configure email using my bold 9700 handset. I have activated the data plan with Airtel provider (India) and the "edge" icon is displayed in lowercase on the main screen and when the same SIM is used in other blackberry handset, it works.
So the issue is with the handset and on boot it shows AT&T. Thereby i guess its unlocked phone, but unfortunately the seller is not taking it back and charged me original price which i got through internet shopping site [URL]
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Mar 25, 2012
After installing OS6 i am not able to setup email on my bb,after setup it shows that new icon will be on the homescreen, but i don't see any icon.
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Mar 29, 2010
Your carrier: Telkomsel,
Bold 9700, V5.0.0.405
Apps and free space
File free before and after a battery remove/replace: 102030030 bytes
Did a battery pull fix your issue? No
I am trying to set up my email using POP. the problem is in "login information" my username suppose to be "abc@blabla.com" but it only appear as "abc" thus my blackberry is unable to sign in to the email that i want to set up; and i cannot edit this area because it is set automatically by my device. Before i used Curve 8310 with v4.5 i can sucessfully create similar account becuase the login appear to be "xyz@blabla.com" instead of just "xyz" in username space. I hope you can undestand my problem,
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Mar 17, 2012
My Bold 9780 got the white screen of death. I have sent it off to get fixed, but while that is happening I have switched back to my old Bold 9700. When I try moving my old email account it says to put my email password in. I put the right password in and when I press activate it says 'Sorry, unable to continue your session. Please log in again.' I have tried logging in again multiple times but it still doesn't work, what shall I do???
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Nov 20, 2012
Can't set up private email account on Bold 9700 even after 1 hour on phone with T-mobile Tech support and reset. I keep getting message "this device was unable to connect with server". Email account is with AOL.
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Aug 24, 2010
For some reason I am unable to reply to emails with one my email accounts. To be more specific I can type in my response but when I hit the menu the send option is gone. The only choices I get are "save as draft" and "full menu".
I used the search but was not able to find a solution.
I am thinking this started to happen when I DL'ed v5.0.0.602. I tried practically everyone option available. I did the following in hopes for a fix:
- battery pull
- service books
- deleted the email account & re-added
I even did this combo: service books, deleted account, service books, added account & pulled battery.
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Jan 29, 2010
I've enjoyed my BlackBerry for about a month now, no problems! However, I no longer see the email message folder. 42 unread messages that I am unable to access.
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Feb 20, 2010
I am currently using a BB 9700 Bold and unable to attach when sending email a file with size more than 5 Kb.Everytime I try to use a attachment more than 5 Kb, I am getting to following message : Total attachment size exeeds the maximum allowed size.
1. Is there any way to fix that?
2. What is the maximum size of attachment that can be used?
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May 14, 2010
I use gmail and when I delete an email on the web, it doesn't delete on my BB. The same goes for when I open an email on the web, it doesn't show 'read' on my BB. Interestingly though, if I delete or read an email on my BB, the action is reciprocated on the web.And finally, if I send myself an email (either from the web or my BB), it appears on the web but not on my BB.
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May 16, 2010
Does the 9700 allow that if you are not on wifi?
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Sep 7, 2010
It appears out of nowhere that I am unable to retrieve or send e-mails with my blackbery Torch when I am connected to the 3G network. Only when I connect to wifi am I able to do so. I called AT&T and was informed that there is a glitch in the blackberry OS that RIM is working on, but it appears that when you connect to wifi it creates an issue that makes it unable to get or send e-mail via 3G from now on.This is a terrible problem and I am seriously pissed off. For those of us that use our blackberry for e-mail and are not near a wifi spot, this is a terrible inconvenience.
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Aug 28, 2010
I bought a blackberry bold 9700 a few days ago, but I'm all new to blackberry, so I don't know a lot about them. When I first tried to set up an email address, I only had one option, and still only have one option which is a Blackberry Enterprise Server one. To try and set up my email I have to go to setup from the main menu, then to Setup Wizard, and then I have to go to email setup. As well as that, my facebook application doesn't work which I downloaded from facebook over blackberry internet.
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Jun 24, 2011
I was updating my email setup and rebooted as usual, however now all i get is the BB logo and the bar filled to the end and nothing after. Battery is fully chargedHave plugged into cpu to reset but BB cannot connect
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Apr 29, 2010
How do I retrieve my lost BBM icon? I still have the ability to do BBM instant messaging. The icon does not appear in my instant messaging folder so I am unable to move it to my home screen.
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Aug 12, 2010
I'm fed up w having to delete emails both on my computer and on my phone.I'd like to pare my 3 email addresses on my phone down to one.
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Mar 30, 2010
I'm the proud owner of a Bold delivered today, (software V5.0.0.545) running on the Vodafone network in the UK.I've set up my Yahoo email on the BB and under Email Reconciliation have selected "Delete on Mailbox and Handsets." My BB is receiving the Yahoo mails but if I delete an email on the BB it still appears in my Yahoo email inbox.Is there full synchronization between BB and Yahoo mail or have I made an error in the set-up? If Yahoo cannot synchronize will using Googlemail enable me to synchronize emails?
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May 26, 2010
Ive been playing in google for the last hour and cant find anythign that helps. this morning my 9700 crashed as it does regularly and it wont load again. it gets to the status bar, makes its way about 1/4 of the way down and then crashed and tries to reboot. started at 9 am this morning, ive tried hard and soft resets, the battery was out of it for over an hour, desktop manager cant do anything with it becase it keeps crashing while its connecting. a new phone is in the mail but i need this phone for work and i need to boot this thing in the next little while. again ive tried ctrl alt dlt methoed a few times, numerous battery pulls, battery sat out of the phone for over an hour, tried booting it with the battery out, tried conecting to it with the battery in and out to desktop manager and nothing has worked.
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May 17, 2010
Did a restore on my 9700 this morning backing it up with my save from Friday. Turned it back on after the restore, no issues, everything worked fine then about 15 mins later the screen went white and had no functionality. i did a battery pull and nothing happens. screen is now totally black, it wont reboot and the LED just flashes red once, pause, then three times? BBDM wont recognize the device when its connected?
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Nov 25, 2011
So my bold 9700 began to re-boot itself and the bar started to load, reached about three quarters and wont go any further. I tried everything from charging the phone, removing the battery for hours, removing the micro sd card, but it still continues to load to a certain point and sticks. I've tried everything over and over but nothing different happens.
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Apr 1, 2012
My Blackberry have a problem with media player, so i switched off my phone by pull out the battery but after that it wont turn on...Its wont start perfectly and keeps rebooting.
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Jan 24, 2010
I bought a Bold about 25 days back and it has a few issues so far, but this one worries me.I have a lot of info on my media card, and now it says the card has errors and wants me to format. It doesn't matter if I sick the micro SD into an adapter or try to connect my 9700 through a USB, how can I retrieve all my data, and than format? It is a 16GB Kingston HC media card.How do I avoid the format and retrieve my data? Appreciate your help. I did not experience this issue until a few days back and I tried the battery pull mechanism, which only reset the phone.
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May 6, 2010
I seem to have lost some contact information. Though many of my contacts are still intact, others no longer show a secondary phone number I once entered, or some contacts seem to have disappeared completely.The strange thing is, when I dial one of the "lost" numbers manually, the contact's name does show up! But I can't find it in the list of contacts. I have already checked and unchecked the Business and Personal options in the filter menu, but that didn't do the trick.Any suggestions on what I might be doing wrong?note: this problem is not my own - I'm asking for a friend of mine
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Mar 12, 2010
I found a software bug last night. When I set the alarm and turn on the night modus and put the BB in the holster, once it starts ringing and I remove it from the holster, the BB crashes. The screen is completely white and does not react on any input. After a few seconds the BB automatically reboots.I have the newest OS installed.
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