BB Bold 9700 :: Crashes And Tries To Reboot?
May 26, 2010
Ive been playing in google for the last hour and cant find anythign that helps. this morning my 9700 crashed as it does regularly and it wont load again. it gets to the status bar, makes its way about 1/4 of the way down and then crashed and tries to reboot. started at 9 am this morning, ive tried hard and soft resets, the battery was out of it for over an hour, desktop manager cant do anything with it becase it keeps crashing while its connecting. a new phone is in the mail but i need this phone for work and i need to boot this thing in the next little while. again ive tried ctrl alt dlt methoed a few times, numerous battery pulls, battery sat out of the phone for over an hour, tried booting it with the battery out, tried conecting to it with the battery in and out to desktop manager and nothing has worked.
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Mar 30, 2010
Reboot complete (main screen/carrier logo) First Time and Device Usable Second Time
Minutes:Seconds
3:13 - 3:37 Custom Theme
3:11 - 3:25 Default Carrier Theme
Theme's have no real effect from what I've noticed. Unless you have a really big gfx intense theme.
3:13 - 3:23 Password
3:13 - 3:25 Password + wallpaper on mem card
7:09 - 7:21 "Memory Clean Turned on" + Theme + password + wallpaper on mem card Re-test (that was way too long)
6:36 - 6:45 "Memory Clean Already On" + Theme + password + wallpaper on mem card.
3:23 - 3:45 "Encrytion Media Card Only" + BerryWeather + Theme + password + wallpaper on mem card + Mem Compression Memory Clean and Encrytion (Device Memory Enabled) either one of those on will increase reboot time by atleast 2-3mins. When enabling Device Memory encryption Memory Clean is automatically turned on and can't be disabled. So in my testing reboot time was between 6-7mins. My current config setup is that last test. Since Password is on, I see no need for Device Memory encryption to be on. Without the password you can't gain access to device files. ZonaSnap , QuickLaunch, Blink all preloaded during each test. 8 Email Accounts, about 80 read emails, and 100+ sms, 41 apps anyone that is getting 1-2min reboot please post your settings.
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Aug 4, 2011
Basically, the phone went completely dead, despite being fully charged. At first there was no response from the phone whatsoever and this went on for about 4 hours. I was out of the house and had no charger so assumed that maybe the battery had run out.However, after about 4 hours the Blackberry began behaving very weirdly. Every so often, the red LED light comes on for about 10 seconds and then it tries to switch on (without me pressing a button). The reboot bar comes up, but when this is only about 5-10% full the Blackberry crashes and does exactly the same thing again, crashing at the same point. Sometimes it can do this continuously and sometimes it will go completely unresponsive again.
Removing the battery makes no difference, because when I put it back in it simply behaves in the same way.I tried launching a software update through BB Desktop to remedy this, but half-way through the programme said that it could not connect to the Blackberry, even though it had previously been connected.
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Jun 24, 2011
I was updating my email setup and rebooted as usual, however now all i get is the BB logo and the bar filled to the end and nothing after. Battery is fully chargedHave plugged into cpu to reset but BB cannot connect
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May 17, 2010
Did a restore on my 9700 this morning backing it up with my save from Friday. Turned it back on after the restore, no issues, everything worked fine then about 15 mins later the screen went white and had no functionality. i did a battery pull and nothing happens. screen is now totally black, it wont reboot and the LED just flashes red once, pause, then three times? BBDM wont recognize the device when its connected?
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Nov 25, 2011
So my bold 9700 began to re-boot itself and the bar started to load, reached about three quarters and wont go any further. I tried everything from charging the phone, removing the battery for hours, removing the micro sd card, but it still continues to load to a certain point and sticks. I've tried everything over and over but nothing different happens.
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Apr 1, 2012
My Blackberry have a problem with media player, so i switched off my phone by pull out the battery but after that it wont turn on...Its wont start perfectly and keeps rebooting.
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Jun 19, 2010
My handset crashed due to loading 3rrd party applications. I get a message on the screen 'Reload Software:552' when I switch on the handset. The handset cannot be recognized by the desktop manager when it is plugged in. The handset ceases all its functions till the OS is restored or retrieved. One option is to go to the authorized service centre. But that is hundreds of miles away for from where I stay. Is there any other way that I can personally work on retrieving it.
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Mar 12, 2010
I found a software bug last night. When I set the alarm and turn on the night modus and put the BB in the holster, once it starts ringing and I remove it from the holster, the BB crashes. The screen is completely white and does not react on any input. After a few seconds the BB automatically reboots.I have the newest OS installed.
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Aug 23, 2010
On my brother's 9700, he's experienced two random shut downs. He's with Rogers and has the latest OS installed (.743). He would notice that sometimes the phone sort of shuts off by itself. Normally he would keep the phone on standby or lock, but when he'd go to unlock the phone, he'd notice that none of the keys work (screen remains black). Normally the screen would light up and say that the phone is locked, but this doesn't happen. Then, he would hold down the End key for a couple of seconds to power up the phone, only the phone doesn't boot up from scratch. Instead, the Rogers splash screen would appear and it would go directly to his home screen. The phone is only about a week old and is brand new (not refurbished). Is there some sort of lock/standby feature that I'm unaware of that his phone is going into? Has anyone else experienced this?
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May 3, 2010
My mom has literally had her BB 9700 for 2 weeks now and last night it just turned off and when she goes to turn it on it shows that it's turning on and shows the status bar only it doesn't go all the way and just turns right back on? I really don't feel like hassaling with t-mobile if there is another way to fix this!
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Dec 30, 2011
i reloaded my blackberry 9700 but it is stuck on the reboot screen where it says blackberry with the unfinished booting line and a distorted screen
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Oct 15, 2012
This is an error that i noticed the last weeks ago how u can see in the video my smartphone crashed. I have also updated to the latest firmware. Does it happen that the smartphone do too much and just reboot?
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Aug 26, 2010
I can't seem to find this exact problem, so bear with me if I missed it. My problem is that when I did a bettery pull a couple of days ago, my 9700 went into constant reboot. I was able to correct this by connecting to DM and reloading the OS (.714). This was the same OS I was previously using. Now, when I do a BP, the progress bar goes all the way to the end and it just freezes. I have to pull the battery again, and reload the same 714 OS from DM. No help from TMO online help, so I thought I would ask here.
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Feb 3, 2010
my 9700 is deleting my past calls list whenever I reboot either with quickpull, or battery pull. Is there a setting or something I can use to keep this from happening?
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Mar 6, 2010
Got my bb about 2 months ago and everything's working fine until today i couldnt retrieve email on my bb. i tried to reboot (hard) and reformat my phone but each time when i tried to reset the email settings, a message "your device had a problem connecting to the server" will appear.i'm using a bb bold 9700 currently.
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Aug 21, 2012
I have a problem with my Blackberry 9700 and it has a message of App Error 200. I try to reboot it to safe mode but it wouldn't work, I'm trying to delete third party application I used to download in the internet but my phone stop working. I try also to update the software but the problem is the memory is full, I cannot delete the applications to free the memory because the phone stop working and in the screen you will only see app error 200. My device model is Blackberry 9700 PIN: 21F447D0 OS:5.0 Bundle 726 (v5.0.0.442 Platform 5.1.0.121)
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May 11, 2010
Need some help, recently just bought a Bold 9700 and it was doing fine i.e. browsing, instant message (IM) and emails, but problems surface recently my phone went thru a software upgrade.Problem: device takes longer to register to BIS even though the network sservice status showed "BIS connected via mobile network", I cannot browse, IM or even email...
- I tried to register all the numbers in my HRT but not able to recieve the registration email, only after almost 30mins or so...
- also i realised i have many items in my HRT containing GPRS SG... and Wi-Fi... is this normal?
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Mar 8, 2010
I've been having issues with my bb, while bbming and listening to music via the media player, minutes and even sometimes seconds after putting a song on my BB freezes up and reboots itself. I searched the forums for the exact same issue and didn't come across a thread. If anyone has any ideas or possibly a link to the solution feel free to toss err in.
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Jun 28, 2010
My bold is only a few months old, just recently it started saying "no data connection is avalaible" despite having the 3G full bars icon. BUT if I do a battery pull the internet works for a while (hour or two?). After it "goes out" I have to do a battery pull to get it working again... quite annoying.
Anyone know whats up?? Everything else on the phone works fine. I am using tzones on tmobile (have tried both epc & internet2 apns to see if that was the problem)
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Aug 8, 2012
My BB Bold just started crashing every time I try to access data over Wi-Fi or sometimes even when it is just on. By crash i mean: black screen, red LED, full reboot. It just started when I was on a public network at a University. It wouldn't usually be a big deal but my house is the only place where i dont get 4G (of course). I have not restored it just because I really don't want to have to go through the hastle of reinstalling apps and such.
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Oct 17, 2012
Well I have a 9900 Bold. Suddenly without updating anything i plugged it in my computer to charge it and as soon as i connect the connector the phone shuts down with the red light flashing. I reopen the phone to charge it into the wall... Same thing as soon as the connecter enters, phone crash. So I have no way to charge it. I thought it was a battery default so I bought a new battery. Same thing happen, In anything i try to connect the phone it crashes. I wanted to reset the OS but how can i do it if i cant plug the phone.
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Jun 15, 2012
I have had my BB Bold for one week. The battery fully ran out and now after recharging it keeps crashing. When it comes back on line it asks to be reconnected to the Wireless network but then crashes straight away. I've tried factory restore and software update but it hasn't helped.
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Jan 13, 2010
I got a new BB 9700 Bold yesterday and having problems with setting up the sync for the calendar and the contacts which are on my outlook. My hotmail email accounts are working okay. The outlook is on my PC and is the front face for my hotmail accounts.
When I go in to the BB Desktop device manager - version 5.0.1 (latest version) , I go in to the configure option on the left and it lets me click on calendar> then I select outlook and it then lets me select 'finish'. However at this stage an error box flashes up saying 'no available message stores'.
In addition when I check the wifi config on the calendar and contacts icons on the BB device it will not let me select yes on the wireless connection for them.
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Jul 13, 2010
I have a BB Bold 2 (9700). The Media Card slot wont lock down the card and keeps springing it out. If i keep the card pressed down it works but wont lock down.
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Sep 3, 2010
I have Outlook 2007 on my desktop computer and use BT as a service provider and for my email, my Blackberry supplier is Vodafone and I use BIS.I have noticed that if my Blackberry receives an email first I don't get the same email delivered to my desktop. If my desktop gets an email first then the same email will be delivered to my Blackberry. I was happily deleting emails from my Blackberry thinking I would have them all on my desktop but I now find I have to check what emails I have on each before I delete anything. Is this an issue that anyone has come acrosss before and how do I resolve it apart from synching the Blackberry and desktop?I'm often away from the desktop which is why I bought the Blackberry in the first place.
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Jan 16, 2012
My 9780 Bold restarted after I deleted an app, but won't reboot fully. The white loading bar stalls at about 2/3 in, even when I try to start it up again after a battery pull.
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Feb 17, 2010
I've owned my 9700 for nearly 2 months now and I'm still not used to the keyboard. I prefer my 8310's spaced out keys. has anybody replaced the 9700 keyboard with the Atlas keyboard?
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Jul 26, 2010
I have a problem with my Blackberry and would be grateful if anyone knows what the problem is.I have only my Blackberry 9700 bold for 1 month or so.I am unable to lock my keypad by using the lock key on top of the phone. This has happened before but after charging my phone it started to work again. I have turned my phone on and off, tried charging it and the button still doesn't work. Although the keypad will lock when I put it into the leather case.Do you think it is a problem with my blackberry and I should return it? Or is this a problem people have had before and if so, how do I fix it?
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Aug 21, 2010
My Bold is stuck on the boot screen (at about 75%). I've tried many battery pulls with and without the SIM and it keeps doing the same thing. I've searched what I think are all the threads on here relating to this, but I'm still stuck. I'm able to connect to the device if I run Loader.exe like a user suggested, but I don't know how/where to get software to load onto the device. All the places I've searched for an OS says I need to go into the device to find information about it. Well, I can't get into the device to do that. So, how do I know what OS to download and install? I really want to exhaust all possibilities before I have to completely wipe the device because I don't have a current backup. But, even if I wipe the device, I'm going to need to download an OS which I can't do now.
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Mar 20, 2010
First two locked up constantly and rebooted. All I did was:
Set up Yahoo Mail
Download Google Maps, Point, Movies
Download One Theme - 18 Icon BlackBerry 9700
Sync with Yahoo Contacts
Sync with Lotus Notes Calendar Only.
Back Up
WiFi connection to home router
Bluetooth headset
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