BB (RIM) :: 9700 Internet Not Working Unless Hard-reboot
Jun 28, 2010
My bold is only a few months old, just recently it started saying "no data connection is avalaible" despite having the 3G full bars icon. BUT if I do a battery pull the internet works for a while (hour or two?). After it "goes out" I have to do a battery pull to get it working again... quite annoying.
Anyone know whats up?? Everything else on the phone works fine. I am using tzones on tmobile (have tried both epc & internet2 apns to see if that was the problem)
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Apr 23, 2010
I have recently updated to v50 firmware. I did first OTA, and then through Ovi Suite. I am experiencing several issues, the most severe of which is a substantially patchier internet connection. The internet connection worked well previously, but now it's a coin toss whether it will or not. This change coincided with the update. The auto-rotation has also become substantially slower. I have tried reinstalling the firmware, resetting the phone, rebooting, removing battery and SIM card, to no avail.
I am very happy for Nokia to be updating the firmware for a phone that came out a while ago, so this is just constructive criticism. I am overall happy with the phone, and all the improvements are very welcome. The main issue I had been experiencing was random crashing of the browser, and occasional random reboot from the phone.
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Oct 4, 2011
Just noticed in the last two-three days that an app automatically loads when rebooted called Startup2. I see it when I press and hold the menu button along with the normal icons for web, email, phone, home etc. If I select the Startup2 icon then the BB hangs/freezes. It does not open any new screen. My only way of regaining control is to press and hold the menu button again. where it came from and how I can get rid of it?
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Mar 30, 2010
Reboot complete (main screen/carrier logo) First Time and Device Usable Second Time
Minutes:Seconds
3:13 - 3:37 Custom Theme
3:11 - 3:25 Default Carrier Theme
Theme's have no real effect from what I've noticed. Unless you have a really big gfx intense theme.
3:13 - 3:23 Password
3:13 - 3:25 Password + wallpaper on mem card
7:09 - 7:21 "Memory Clean Turned on" + Theme + password + wallpaper on mem card Re-test (that was way too long)
6:36 - 6:45 "Memory Clean Already On" + Theme + password + wallpaper on mem card.
3:23 - 3:45 "Encrytion Media Card Only" + BerryWeather + Theme + password + wallpaper on mem card + Mem Compression Memory Clean and Encrytion (Device Memory Enabled) either one of those on will increase reboot time by atleast 2-3mins. When enabling Device Memory encryption Memory Clean is automatically turned on and can't be disabled. So in my testing reboot time was between 6-7mins. My current config setup is that last test. Since Password is on, I see no need for Device Memory encryption to be on. Without the password you can't gain access to device files. ZonaSnap , QuickLaunch, Blink all preloaded during each test. 8 Email Accounts, about 80 read emails, and 100+ sms, 41 apps anyone that is getting 1-2min reboot please post your settings.
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Mar 27, 2012
My battery went lat this morning and when I got it on charge, it froze about two thirds of the way through the restart. It's been sitting there for 4 hours now, despite trying to remove the battery and start again several times.
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Nov 4, 2010
I've been having a strange intermittant issue recently. It doesn't happen often, but the camera will occasionally freeze for less than a second and then force the phone into a hard reboot, as if I had pulled the battery out. It seems to only happen when the flash is activated, but it's only happened twice so far, so I haven't been able to pick out a pattern just, yet.
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Dec 12, 2011
Upgraded last month to 4g. Unit started acting sluggish, went to shutdown, screen came up to power off but nothing responds. Screen locked up. Power button does nothing. How can I do a hard reboot?
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Jul 24, 2015
Couple weeks ago I updated my phone to a windows 10 preview (I forgot the build number) and it installed fine. As expected there were some bugs, so I read online on how to fix them after restarting my phone and doing a soft reset, it didn't work. I then had to do a factory reset- or a hard reset. It then threw my phone into a perpetual state of spinning cogs and a never-ending battle that is so close to lost I can feel the defeat seeping in like a plague. I've connected it to my computer to do the NSRT but my phone only sees it as a power source. I've taken the battery out, brought it to the Microsoft store, and I've even tried to hack into it via computer. However the same problem shows every time:
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Jul 1, 2014
I try to install the update IOS 7.1.2 on my device iPhone 4S it is impossible when i try my device is locked to install and is not possible to make hard reboot because my button on/Off is broken .
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Jul 1, 2014
My iPhone 4s has been non-functional for 5 hours now... It is stalled during the new software update at about 20% complete . I cannot do the typical hard reboot due to a broken lock button. I have tried plugging it into a power source with no luck. I have no way of turning it on/off and cannot currently use it.
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Oct 30, 2011
This is my first post. I write to you after several weeks of frustration with my phone as well as a million calls with Rogers customer support.
My problem :
1)I cannot browse the internet using the internet browser both on wifi or Roger's data network
2)Facebook app cannot establish a connection to the server
3)When I use the Browser app it will work for like 10 minutes but then all of sudden the internet just stops working.
I believe all of the three observations listed above have the same root cause. What is odd is that BBM works, my email works, BB app world works, I can even browse with the web2go browser - just not the three items I have described above.I really don't want to restore my phone because i have paid apps and i don't want to pay for my apps again.
My failed troubleshooting attempts so far :
1) Removed battery and sim card + reboot. Done it 1,000,000 times - no success
2) Resend service books - no success
I am at ends with the situation.
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Jun 28, 2011
i have a 9700 unlocked Rogers phone on Tmobile now, I have the 50$ plan plus 10 BIS service, I came home to Canada and turned my phone on wifi and turned of the mobile network so i dont use all my minutes, I have been here since Friday june 24 and my phone has been working fine. Now today all of a sudden everything stops working i can make and recieve calls on my blackberry but no internet no bbm no google talk nothing, I called tech support they are putting out a ticket...ya right...they told me to check my HOST ROUTING TABLE IT SAYS "NO ENTIRES" I did a wipe of my phone nothing, my wifi wont work <removed>..
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Mar 22, 2010
I have been considering buying a bold 9700 and i was wondering how the internet is? how does it compare with the iphone?
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Aug 23, 2010
Is anybody else having this problem? I'm trying to log into BIS Internet service for att, and it wont let me login, it keeps saying processing please wait, and then says my password or log-in info is wrong, when its not.
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May 3, 2010
The internet browser on my phone has not been working. Everytime I try to load a page, it doesn't finish loading. What could be the problem?
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Oct 12, 2011
Out of the blue today my browser just stopped working. My camera also doesnt work any longer. Tried trouble shooting the camera and was able to get it to work momentarily by putting my finger in front of the flash but that only allowed me to take black photos so i think the lense is shot. I can live without the camera.But i cannot live without the browser. i get the message unable to connect to the internet please try again laterI can still download apps fromblackberry app world, play music from my apps, use apps. get email, bb messenger works. texting etc. I can connect through wifi or the network.I have tried cleaning out the cache, doing diagnosis of the mobile network, battery pull. running out of ideas
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Jan 11, 2010
Since 2 days ago my blackberry (BIS) isnt working anymore, edge s in small letters cant send or recieve bbm or mail messages calling my carrier didnt help and al the usual stuff as battery pull, reinstall os didnt work
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Jun 28, 2011
Every so often the internet connection on my phone will stop responding, just sits on the browser with "connecting". If I go to the the app world I can successfully download an application without any problems. t purely seems to be the browser that gets stuck, doing a hard reset will fix the issue, clearning the cache, history, pushed content will not fix it. ny ideas as having to do a hard restart to get my browser working is getting tiresome. BlackBerry Bold 97806.0 Bundle 1306 (v6.0.0.359, Platform 6.5.0.93)3G Bands 1,4,8WLAN Version: 4.2.1.68
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Oct 11, 2010
after i reboot the bold 9700, the phone hang on the theme page. i can't use the track pad & reset at the option. i have try many time to remove the battery to reset the phone but still can't use the BB phone. how to HARD RESET to the manufacture setting to this phone.
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Jan 12, 2010
So all of a sudden I find myself having to push pretty hard to lock the phone. Not sure if It was dropped and something happened but I remember being able to tap the top of the phone with ease, just like the mute button on the right side, now there is a very noticeable difference.Anybody having this issue? I hate to sound like that guy who is super anal about his phone, I swear I'm not that guy, but this is just bothering me.
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Sep 19, 2010
Blackberry 9700 running 5.0.0.400 (Platform 5.1.0.110)SMSes cannot be opened and after hard reset disappeared !
Only left 1 or 2 SMS which were okay all along.
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Apr 4, 2012
There are 4 people that I work with that updated to the IPhone 4S over the last few months. They are all reporting that they have had issues with their internet connection randomly dropping and iMessage not working (due to the internet being down). I thought it "sucked to be them".
I had a IPhone 4 that worked perfectly. I upgraded to the IPhone 4S (32gb) last week and now I'm having the same issue as the other people at work are having.
We all have iOS 5.1 and all on the AT&T network. Our phones say we have 4 or 5 bars of signal and "4G" internet (not really 4G, but that's another story). The only way you can tell something is wrong is that you can't browse the internet, you don't get any iMessages, no emails get synced and none of your internet dependent apps will work but the voice telephone and standard SMS work just fine.
If you try sending a SMS message to another IPhone user, it tries to send via iMessage and fails. It doesn't try to send via SMS.
In order to get your internet back up and working, you have to reboot your phone. This usually happens once or twice a day for me. Some of my co-workers have to reboot their phones up to 4 times a day.
I searched around google and found people with a similar problem, but it was related to iOS prior to 5.1 and/or having a SIM PIN set. All of us are on iOS 5.1 and don't have a SIM PIN.
One common demoninator is that we all upgraded from IPhone 4 to 4S and restored our IPhone 4 backups to our new IPhone 4S. Don't know if the issue is related.
Info:
iPhone 4S, iOS 5.1
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Mar 12, 2010
I have been trying to find a way to 'hard enter' line spaces when texting so as text can be sent in paragraphs rather than block.
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Jun 24, 2011
I was updating my email setup and rebooted as usual, however now all i get is the BB logo and the bar filled to the end and nothing after. Battery is fully chargedHave plugged into cpu to reset but BB cannot connect
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Dec 9, 2014
My iPhone 6 will randomly lose internet connection on WiFi and LTE. No reason just loses connection. When it does it slows to a crawl. I have reloaded without back up and with back up.
It's ongoing and no reason for it. Battery life is reduced drastically as it seems it can't find a connection.
Info:
iPhone 6, iOS 8.1.1
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May 26, 2010
Ive been playing in google for the last hour and cant find anythign that helps. this morning my 9700 crashed as it does regularly and it wont load again. it gets to the status bar, makes its way about 1/4 of the way down and then crashed and tries to reboot. started at 9 am this morning, ive tried hard and soft resets, the battery was out of it for over an hour, desktop manager cant do anything with it becase it keeps crashing while its connecting. a new phone is in the mail but i need this phone for work and i need to boot this thing in the next little while. again ive tried ctrl alt dlt methoed a few times, numerous battery pulls, battery sat out of the phone for over an hour, tried booting it with the battery out, tried conecting to it with the battery in and out to desktop manager and nothing has worked.
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May 17, 2010
Did a restore on my 9700 this morning backing it up with my save from Friday. Turned it back on after the restore, no issues, everything worked fine then about 15 mins later the screen went white and had no functionality. i did a battery pull and nothing happens. screen is now totally black, it wont reboot and the LED just flashes red once, pause, then three times? BBDM wont recognize the device when its connected?
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Nov 25, 2011
So my bold 9700 began to re-boot itself and the bar started to load, reached about three quarters and wont go any further. I tried everything from charging the phone, removing the battery for hours, removing the micro sd card, but it still continues to load to a certain point and sticks. I've tried everything over and over but nothing different happens.
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Apr 1, 2012
My Blackberry have a problem with media player, so i switched off my phone by pull out the battery but after that it wont turn on...Its wont start perfectly and keeps rebooting.
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Jun 14, 2011
my new nokia e7 had an hardware problem, so I brought it one of the Nokia repair centre in Dublin.They have fix it but they also have done an hardreset of the phone (aslo loading the wrong firmware but at least in one week (...) they have fix this).The results is that OVI STORE is not working anymore on the smartphone and THEY
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Aug 10, 2012
All of my hard buttons have stopped working on torch 9810
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