Lumia 1020 :: Why Does Phone Do Reboot Loop From Hard Reset
Jul 24, 2015
Couple weeks ago I updated my phone to a windows 10 preview (I forgot the build number) and it installed fine. As expected there were some bugs, so I read online on how to fix them after restarting my phone and doing a soft reset, it didn't work. I then had to do a factory reset- or a hard reset. It then threw my phone into a perpetual state of spinning cogs and a never-ending battle that is so close to lost I can feel the defeat seeping in like a plague. I've connected it to my computer to do the NSRT but my phone only sees it as a power source. I've taken the battery out, brought it to the Microsoft store, and I've even tried to hack into it via computer. However the same problem shows every time:
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Sep 7, 2014
My wife has a Nokia 1020 that was previously my daughters on the Vodaphone network.It has been unlocked and is now working fine on Virgin Mobile network.
There are apps all over the place and I would like to set up a new Windows live account for my wife while at the same time returning the phone to its original factory state.There is nothing on the phone that I need other than contacts which I stored earlier onto the SIM.
If I do a hard reset will the phone return to its previous Vodaphone set up?If so will I have to get the phone unlocked again to be able to use the Virgin Mobile network?
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Mar 31, 2014
I've had my 1020 for a month, without a single restart-issue. The only thing that has not been working properly, is Bluetooth/wifi, which have been stuck until a reboot (most of the time after beeing bluetooth'ed to my car stereo). Anyway, I did a hard reset to see if that worked. I did not restore from backup, just to make sure i did not transfer any problems.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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May 28, 2015
My battery ran out so I plugged my 1020 into a charger and it started turning on then showing the no battery icon then off then on again and now that I connected it to my pc all it does is show the nokia then turn off then show the nokia again. I somehow managed to turn it on but everything was laggy and slow so I turned it off again and back to square one...
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Jan 10, 2016
So my LG G4 randomly shut off and when I tried to turn it on that's what started to happen I tried hard reset many times no luck doesn't seem to have worked because the problem persists.
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Oct 30, 2015
So, I tried Windows 10 preview on my Lumia 1020. I decided to return to 8.1, so I downloaded the recovery tool and tried to reinstall 8.1. It couldn't reinstall it, so i wanted to restart the phone, but the screen wast working (actualy the time appeared as the phone was locked, but when i pressed the power button it went dark). Holding down the power button didn't worked at all, so I tried to hard reset it. Now the phone is looped, every time I try to turn it on it just start to load with the gears and it turns of or if connected to a power source restarts. How to get it back working?
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Jan 19, 2014
After i did a hard reset to my lumia 1020 which is on lumia black. glance screen has shifted under display+ touch. and now i cant change my night mode clock color and glance has options off,peek,timed and always on. earlier before hard reset i had interval, peek and always on.
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Oct 4, 2013
So I attempted to do a full wipe/hard reset on my Nokia 1020.. I thought it was working until it restarted and now goes to a WINDOWS BOOT MANAGER screen. Am I completely screwed now? I don't understand how I can't even force-reset the phone. This is really upsetting and I don't know what to do.
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Oct 31, 2015
My 1020 had been hard bricked today but I didnt upgrade it win10 preview
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Jul 11, 2015
I updated to windows 10 mobile and proceeded to do a hard reset, well my icon died during the reset and is now in an infinite loop where it charges enough to turn on then tries to do the reset before dying and starting the cycle over again.
Is there any way to stop my icon from turning on while charging? Or any other way to fix this? I'm really not trying to have to switch back to my 822.
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Feb 5, 2016
during windows update today my 950 XL turned off (full battery). When I started it again it goes through boot process and starts with rotating gears (I guess it is installing update) but 2 seconds after i get sad face icon.
I tried to hard reset it holding power and vol down keys but it is never reaching the "exclamation mark" point. It just loops... I installed recovery tool on my PC but it is not recognizing the phone. Restarted PC - the same situation.
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Aug 24, 2014
How do you reboot the Lumia 1020 after it freezes? I had it freeze once before and it eventually restarted after maybe 10 minutes.
I just updated my phone and it worked fine but all of a sudden it seems to be locked up. The glance display works, but no button works. If I plug in the charger, the log in display shows but it froze once I put in the 4th digit. Now it shows all digits once the display turns off and I plug it back in.
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Aug 9, 2013
Twice so far my Lumia 1020 has rebooted itself. Both times it was charging. In addition to this it has gone black and required a soft reset twice. Once while not in actual use and once while streaming Pandora. My 920 was rock solid and this has me a little concerned.
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Dec 2, 2014
Loaded DP 8.1 on my Nokia Icon last week. I like the expanded feature set, but it has become increasingly buggy (wifi/bluetooth issues, etc.). I want to do a hard reset, since I would prefer not to wipe all the data and/or inadvertently reset it to original factory specs if possible. I am particularly worried about losing music files/playlists on the device.
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Mar 9, 2015
i see the back up in one drive but i only see the option to delete not restore
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Oct 22, 2014
I was trying to upload my pics in one drive and apparently it restarted my system. This happened twice.
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Apr 25, 2014
I have been having random power down / reboot issues with my Lumina 1020 for a few months now, usually once every 24 hours.. They haven't caused any issues on 8.0 (black update) as after the random power down the phone just rebooted and was left on the access point select screen, thus meaning alarms still go off and the correct time maintained.
Since I tried the 8.1 preview the phone would randomly power down (usually once every 24 hours) but not reboot and would remain off and would require a soft reset (vol down + power) to reboot. The downside here is alarms don't go off and calls are missed etc.
I currently have a new sim on order to rule out the sim (note the sim I use has previously been cut down to nano and now sits in a micro adaptor), the sim may work bu I don't hold out to much hope.
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Feb 11, 2013
I have a Razr HD on Fido in Canada, due to the horrible stuttering it had it was suggested I do a hard reset to fix it. After doing the hard reset, it's now in an infinite loop of the android update logo (green android with the spinning blue thing), then the motorola logo, then a black screen.
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Dec 3, 2014
Why is my lumia 1320 get a multi colored paint like sreen after a hard reset.,?i flashed it many times but still the display is distorted.,what should i do?is it a hardware issue?my phone haven't fell at all..
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Jul 26, 2015
I am on the latest build of Windows 10 mobile. Had issues so tried a hard reset and it Failed phone just boots up. I cant even revert back to windows phone 8.1 it shows an error when using WPRT. To be noted Storage Manager Crashes as well as the messages app. New software wont install or write in the internal Memory. Whatsapp Messages Disappear after reboot. Uninstall whatsapp and its back after reboot. I'm stuck with what I have. New Data wont Write on internal memory.
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Dec 11, 2014
Recently I got this problem with my 1020's camera: when I use Lumia Camera, sometimes the app hangs after the first snap and won't respond unless I reboot my phone. Even if I close it through the task manager, the camera will be unusable upon restarting the app and the lens cover stays open until I reboot and successfully snap a picture afterwards.
I've already encountered it three times this week -_- I'm running PfD on latest OS, firmware version, and Lumia Camera app btw.
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Nov 4, 2013
Phone will not find updates 1020 after factory reset here is what I did.
1. Removed phone from windowsphone.com
2. Did a factory reset on phone
3. Told it to do a new phone from scratch not restore backup
4. Went through all the setup screens reconnected to MS account
5. Phone was reset up on windowsphone.com
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Oct 22, 2015
I'm currently looking at trying out the Windows 10 Mobile preview, and much of what I've read says that system resets are needed to make it useable. If I perform one, does my phone remain carrier unlocked?
I have a Lumia 1020, currently unlocked, but it is an AT&T model. Just want to be safe before I do it.
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Nov 22, 2014
Like others, I tried the software update, and then my phone constantly got stuck at the four little circles at start up. I followed some instructions I found on AndroidPit:
1. From a powered off state, press the Power button to start your Nexus 5. When you see the Google logo press and hold the Volume Down key and release when the device vibrates.
2. Use the volume keys to highlight Recovery Menu and press the Power button to select. This will bring you to a screen with an Android on its back.
3. Hold the Volume Up key for 5 secs then release and a new menu will appear.
4. First off, you can use the volume keys to select Wipe Cache Partition. This will cause your phone to restart. once this is done, re-do the previous steps to get back to the same screen (the one that Wipe Cache Partition was on).
5. Highlight Wipe Data/Factory Reset and select using the Power key. Scroll down to Yes, Delete All Data and press the Power button again to select.
6. Your Nexus 5 will now wipe your data and reformat.
7. On the next screen hit the Power button to select Reboot System Now.
It has been 40 minutes now and it's stuck on 'Formatting /data'. Is this normal?
I've only had this phone for a couple of months and it was functioning perfectly until now I haven't rooted it or anything.
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May 30, 2014
I've tried charging my Nokia 1020 for 8 hours with no luck. After that I tried the 2 key and 3 key reset with no luck as well. I tried to plug it up to my computer but I got nothing there either. I am getting no indication that its charging and I'm starting to think I'm out of options. Is there anything else I can try? This just basically happened out of the blue, I turned it off and now it doesn't want to come back on at all...
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Jul 1, 2012
if i do a hard full reset will that reset eveything including the first hotmail live account i put in on the first day of activation because im not living in the same country anymore and want to start a new zune/marketplace account to buy apps i have no problem with hard reset IF It will work?
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Jul 29, 2015
my Lumia 1020 struggles to connect to (any) pc. When I connect the phone via usb, the pc will make its sound for recognizing a new device, and after 1 second the sound for "losing" the device comes.If I keep the device connected, an "endless" loop starts between those two sounds. I think it's probably because of a loose connection of the usb or something. But I really hope it's not. I tried to have the cable stay still and don't move it, but I can't do anything against those sounds.
When I load the device with usb there isn't such problem (for example with the loading battery sound).I can't save any pictures from the device with this problem.
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Nov 5, 2015
Connected my S5 to charger and left the room, started hearing the Cricket Wireless theme a few minutes later, then again, then again. That was when I discovered I was caught in a reboot loop.
Phone model - Samsung-SM-G900AZ
Firmware version - G900AZTUU3BOG3
Carrier - Cricket Wireless
I've gone through most of the posts here regarding this and have at this point:
replace battery with spare (no change)
Recovery Mode - clear cache (no change)
Recovery mode - reset to factory, restore from Google backups (no change)
Recovery Mode - reset to factory, setup as new device (no change)
Disable Wifi - (no change)
Odin + reflash (no change)
Disable wifi (no change)
Disable wifi and LTE data - (no change)
I'm not really sure what to do at this point and am starting to wonder if this is a hardware issue, not software. This phone has never been rooted, and in fact is just under a month old (my previous, never had an issue with it S5 died a horrible death at 25mph from the hood of my car) so didn't even have all of the apps I normally use installed.
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May 3, 2010
My mom has literally had her BB 9700 for 2 weeks now and last night it just turned off and when she goes to turn it on it shows that it's turning on and shows the status bar only it doesn't go all the way and just turns right back on? I really don't feel like hassaling with t-mobile if there is another way to fix this!
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Nov 12, 2012
I tried to update the Blackberry Apps store as notified on phone.Now phone is stuck in a reboot loop.I have tried pulling battery and connecting to computer, pulling SD card and sim.
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