Google Nexus 5 :: Lollipop Update (OTA) - Got Stuck In Boot Loop And Now Stuck At Hard Reset?
Nov 22, 2014
Like others, I tried the software update, and then my phone constantly got stuck at the four little circles at start up. I followed some instructions I found on AndroidPit:
1. From a powered off state, press the Power button to start your Nexus 5. When you see the Google logo press and hold the Volume Down key and release when the device vibrates.
2. Use the volume keys to highlight Recovery Menu and press the Power button to select. This will bring you to a screen with an Android on its back.
3. Hold the Volume Up key for 5 secs then release and a new menu will appear.
4. First off, you can use the volume keys to select Wipe Cache Partition. This will cause your phone to restart. once this is done, re-do the previous steps to get back to the same screen (the one that Wipe Cache Partition was on).
5. Highlight Wipe Data/Factory Reset and select using the Power key. Scroll down to Yes, Delete All Data and press the Power button again to select.
6. Your Nexus 5 will now wipe your data and reformat.
7. On the next screen hit the Power button to select Reboot System Now.
It has been 40 minutes now and it's stuck on 'Formatting /data'. Is this normal?
I've only had this phone for a couple of months and it was functioning perfectly until now I haven't rooted it or anything.
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May 17, 2015
Like a dummy I did a one click root I found on YouTube that is for kitkat and I'm running lollipop. Now my device keeps boot looping. I just want to bring it back to stock at this point but it won't go into recovery.
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Jul 10, 2015
My device:
Nexus 5 - hammerhead D821(H) 16GB
BL version - HHZ12h
BB version M8974A-2.0.50.2.26
Secure boot enabled
lock state unlocked
Today I got a "broken" nexus 5 that is in boot loop with the google logo and it wont boot into any .img
At the start i read the pinned posts and found this tutorial: [URL] ...
followed it step by step. but unfortunately it didnt work in my situation. there werent any errors or such kind. I also tried this tutorial with other images but nothing worked.
When i go to the recovery mode and press the power button the phone get into the google logo and i can see some sort of strange stripes in like a milisecond but then it just gets into the boot loop.
i really think ive tried everything accept for relocking the bootloader but cant imaging that this could be the problem.
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Dec 14, 2014
I'd just update d phone to lollipop few weeks ago. Ever since then, my phone became very slow n freeze very often. Sometimes it will automatically turned off on its own.
This morning, when I was reading mail n updating some apps, it freezes.
So I went fastboot n try to wipe cache. But it keeps failed to mount cache... Err... Ok. So try turned it off n leave it for a while. After bout 10mins, I try turn it back on, it stuck on d bootloop screen for an hour.
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Mar 16, 2015
I just tryed updating to lollipop on my stock s5 and now it stuck in a boot loop is there anyway I could save my pictures on my device or get it out of this loop?
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Oct 9, 2015
I got an OTA update available notification on my wife's phone and started the update. Its been well over 1.5 hours and it seems to keep repeating the "installing update" step in a loop. I rebooted the phone. Note the phone is unrooted.
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Nov 1, 2015
So I updated to Marshmallow from Lollipop via fastboot on my Mac. Upon installing SuperSU and rebooting, I got stuck on the boot animation. Cache wipe and factory reset - still no go, and after the factory reset, I lost TWRP. I tried installing it again only to receive a black screen when rebooting into recovery mode. Tried another factory reset and reinstalled Marshmallow - same issue. I have contacted Google and there's nothing they can do.
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Jan 10, 2016
So my LG G4 randomly shut off and when I tried to turn it on that's what started to happen I tried hard reset many times no luck doesn't seem to have worked because the problem persists.
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Nov 19, 2015
So I just followed this tutorial : [URL] .....
I used the second way, because the first one told me that 'system.img' was missing (not the only one), whatever; second method was good I did all it was asked but I didn't saw the one command out of the box "fastboot flash cache C:androidimagecache.img", I mean, I did all the command in the 'Code' box but the one 'fastboot flash cache C:androidimagecache.img' was out and I miss it.
So next I followed the step, select "Recovery" using the volume buttons, press Power Button + Volume UP when the android is dead with triangle, it's okay, but now the phone just rebooted and there were no 'Select "Wipe data/factory data reset' as tutorial said there will be.
And now I'm stuck in the boot animation since around 15 minutes I tried to update to 6.0.0 and it's just stuck in the animation.
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Nov 7, 2015
So I flashed the latest firmware, after being unlocked, then rent back to bootloader, flashed recovery, went to recovery and installed file. Then restarted...now stuck in boot loop. It booted before I went to flash recovery in the new firmware just fine.
Do you need to flash something else when you flash recovery?
it says device is corrupt when I restart, but I was under the impression that screen comes up when bootloader is unlocked, so not sure if it means anything...
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Mar 24, 2015
I got an OTA update notification for 5.1 I downloaded and pressed install. It prompted me for a restart which i did. My phone has a setting which required me to punch in screen lock code everytime my phone restarts. Now, after restarting, it asks me to punch in the screen lock code. After punching in screen lock code, its stuck in boot animation loop ### Read some posts online and they mention " unlocking bootloader before updating. What is bootloader ? How do i check if my boot loader is locked or unlocked?
I tried to boot in recovery mode and it shows me " No command" ... I wiped cache partition through recovery mode- still no luck. It's stuck in boot loop..
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Oct 29, 2015
Stuck on logo boot... I can enter recovery mod, but I cant do nothing from there it says 0 internal storage...
Pictures: [URL] ....
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Jul 31, 2014
I now have my nexus 5 over 8 Months and everything worked perfectly but since yesterday it stuck at the google logo. I don't mean the Boot animation, I mean the first logo which shows up after booting. After 3 seconds it shuts down and i get the same. Before this happened I just recently flashed PA Rom (4.5,3) and then afterwards the newest franco kernel by the Updater App.
First everything has worked very well, but then some strange things happened to my nexus. So it just has switched the Date and Time to 1970, Google now said it isn't supported in my country (even it is), whats app needed reauthentification and also didn't automatically recognized my county, my battery has dropped while charging from 12% to 39% within a minute and then the random reboots appeared. after the 4th one I suddenly landed at the point where I am now. I also tried lots of things like going into bootloader/ recovery and flashing an old factory Image but every time I try to it kicks me to the Google logo.
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Dec 20, 2015
So recently for some reason my Nexus 5 gets stuck on the booting animation. I think it was updating to 6.0.1 or something but I'm not sure, because I just woke up one day and the phone wouldn't boot, and when it finally did it just gets stuck on the boot animation. I've tried to flash stock images and etc but I need an unlocked boot loader and for some reason if the phone doesn't boot completely after unlocking the bootloader, then it gets re-locked. So now my last option is to use the stock recovery to wipe data or something but when I go to the screen with the dead android guy, no combination of buttons seem to make the recovery options show up.
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Aug 29, 2015
nexus 5 was working fine.. After uninstalling few apps i decided to restart the device so so i power off the device and then turn it back on ever since device is stuck at boot animation.
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Dec 5, 2015
So I have verizon and I'm using a nexus 6p. My phone died and I charged it and booted it back up.Problem was is I forgot my password. So since I'm rooted i went into twrp and tried my password there. it worked there but not on regular boot up. So i went into wipe and wiped everything. now when i go to reboot my phone it is stuck on the google logo.
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Aug 16, 2015
My Nexus 5 power button recently started getting stuck and is now completely stuck down so it goes into boot loop,
My question is, if I remove the power button from the board completely will I still be able to boot it using ADB ?
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Jun 1, 2015
My device:
LG Nexus 5 - Lollipop 5.1.1 LMY48B
Unlocked bootloader;
Rooted;
ClockWorkmod 6.0.4.5 (not flashed - just boot on image when used);
I've made a nandroid backup with cwm. Backed Up the files to notebook via adb pull. Then, wiped factory reset (in cwm) and flashed Developer Preview of android M. Boot on android M works like a charm. Then, made an android M nandroid backup with cwm. Backed up these files to notebook via adb pull.
Then, bring back the files of first nandroid backup to device, via adb push. Pushed the correct folder to /data/media/clockworkmod/backup.
Folder content /data/media/clockworkmod/backup/1970-01-01.07.19.35boot.img
cache.ext4.tar
cache.ext4.tar.a
data.ext4.tar
data.ext4.tar.a
data.ext4.tar.b
data.ext4.tar.c
data.ext4.tar.d
data.ext4.tar.e
nandroid.md5
recovery.img
recovery.log
system.ext4.tar
system.ext4.tar.a
system.ext4.tar.b
-Boot in cwm, made a wipe factory reset (in cwm).
-Flashed again 5.1.1 image files (boot, radio, bootloader, system and cache).
-Reboot in cwm.
-Now, restore nandroid backup (the 5.1.1 one).
Everything looks good, and no error messages by now. But when reboot, I've got a stuck on logo animation. It took a half hour or more, and nothing. There’s nothing to do about it.
I tried found a solution, but the main thing I've heard is to flash 5.1.1 again. I did it, and works. I can bring back to a brand new installation. But I can't use anymore my nandroid backup.
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Feb 4, 2016
A friend asked me to look at his Nexus 5. It seemed as though his son was trying to flash a custom rom but somewhere along the way things went wrong and it got stuck on the boot animation.
I tried resetting it to factory using this thread. Followed method 2 and finished it up with "Wipe data/factory data" reset. I did not however relock the boot loader.
I used the factory image 6.0.1 (MMB29S).
Everything went well, no errors, but even after doing all that the phone is still stuck on the boot animation. I tried redoing the "Wipe data/factory data" reset, but the phone is still stuck on boot animation. I left for around 20 minutes with no change.
All the other threads I have read seem to indicate doing the "wipe data/factory data" reset should correct this issue but it hasn't seemed to work.
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Nov 25, 2015
I recently flashed android 6 then i flashed twrp n then when i flashed supersu my phone is stuck on boot... How can I root my phone when it is getting stuck?
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Sep 9, 2015
I have a Nexus 5 (Hammerhead) 32gb device, stock with no rooting. I mean, I had never done anything special on it ever.
1. Recently I started getting Google Play Store related problems, first 194 error and then couple of days back 495 (I think). After trying switching on/off, clearing cache and some other similar ways to fix this, I decided to do a factory reset
2. I backed up all my data, and followed the documented steps for factory reset. The phone got stuck on 'erasing'. After waiting for over 24 hours, I finally figured out that this 'erasing' is not going to complete, ever.
3. So I again did some research and figured that I should do a fastboot recovery. Tried that with no difference. Recovery again took me to 'erasing' screen.
4. Some more research and then I decided to flash a factory image using ADB. I was (and still am) a complete newbie, so first I figured out what was ADB and how to get to it. After completing the installation, I found out Nexus 5 factory images. There was no mention of which ones to chose, so I just picked up the latest one.
5. Having learnt my lessons, I read the flashing instructions many times and also watched some videos 3-4 times. Once I was confident that no more information was going to be had, and the phone was unlocked (fastboot oem unlock) I went ahead with the flashing. I did it step by step - bootloader, radio and they recovery image. The last one failed.
6. I did some more research and found a method which told me to unzip the last image and flash the component images one by one. I did. Success! However, the phone did not reboot by itself as the guide said it would. So I tried to boot it manually.
7. I did not get the dead android with red exclamation mark. Instead, I got an alive android with gears whirring on its tummy and back. Pressing power + vol-up button told me that this was the 'formatting /data' screen. I am unable to get past this screen. I am supposed to get to a screen where I can wipe data and cache etc. But I cannot get to it.
8. I have tried to wait it out (16 hours) and tried flashing the images again. Ultimately, I end up here.
9. I am unable to find any answers on what to do if stuck on this screen. So this is the end? Is my phone bricked? Is there anything else I can try? Will trying TWRP way useful or is that just another way to same failure?
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Jul 28, 2015
I have never rooted my phone nor have I flashed a custom ROM before. I have a 32 GB HTC One M9 from Verizon on stock Lollipop Android, and it has been working perfectly until this morning. I woke up to my M9 stuck in a bootloop. It would boot to the HTC logo, stay there for about 10 sec, then go black and constantly restart again (even as I type this). I can access the bootloader, but it seems none of the options work for me! I can't boot to recovery mode or even power off my phone. It just constantly boots again by itself.
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Sep 18, 2015
After fully charging the phone yesterday, when I went out to get food, my phone shut down along the way and being unable to boot. My phone is running on stock 5.0 with no mods
At first, I was able to get to the colored dots loading screen but it would always get stuck there and shut off. Then I keep trying to restart it up and it got worse and worse, now I'm always stuck at the GOOGLE screen. I'm not sure if this is a boot loop issue as it just gets stuck at GOOGLE screen. I tried the recovery mode cache wipe and it gets stuck at the GOOGLE screen in the middle of the wipe.
So this morning, after fiddling around the power buttons some more, I am able to get the battery logo while charging, though it is weird that it shows 100% then completely drained the next minute or so. I try to load into the recovery mode again and this is what I see at the bottom
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
I'm not sure what to do at this point, I'm still in recovery mode but don't want to push any buttons yet as it was a real struggle to get to this point as I'm always stuck at the GOOGLE screen.
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Mar 23, 2015
My lg g3 is stuck on a boot loop on start up I got this after upgrading to lollipop and didn't even try of flashing custom roms. I flashed it back to kitkat stock rom but this didn't solve the problem. The interesting fact is that the phone boots without any flaws when connected to the official charger but not with other android chargers with lower capacities so i'm really tempted to replace the battery I want to know whether this is happening due to a faulty battery...
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Jan 31, 2010
Phone stuck in boot loop. Have downloaded LGNPST & DLL. LGNPST won't detect phone in upgrade mode. When pressing 5 & power buttons with phone connected to USB port phone goes into verizon download message on screen. LGNPST shows emergency mode with phone book circle highlighted in red. Click on dll tab & choose the ddl. When selecting the PB tab,can't save file in Brew_script as help topic shows. Brew_ script will open, shows brew,then mif & mod. Can't save dll. Any help? No sd card in phone.
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Nov 17, 2013
Having issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
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Feb 13, 2016
I had downloaded the new OTA patch about 3 days ago and noticed a lot of battery drain. So I tried to factory reset it and now its just stuck on Erasing with Green Android working. It had, I guess crashed, with the red triangle and I had to hard reset the phone which is now back at Erasing.
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Dec 27, 2015
So my phone got stuck in the infamous bootloop. I am getting a new one shipped to me. I just don't know of my old one is backed up. I don't even think my contacts are. It has an SD card, but I don't think I ever set up a back up for it. Is there any way to back it up now? Sadly it won't stay on long enough to get passed the AT&T screen.
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Dec 15, 2015
I did a factory reset. It was stuck in "Erasing" for an hour.
1. Restart -> Booted back to Erase mode
2. Bootloader -> Recovery mode -> Booted back to Erase mode
3. Bootloader -> Start -> Booted back to Erase mode
4. USB connection -> no device recognized
5. ???
6. Profit!
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Oct 9, 2015
I have not used my phone in any wrong way. I did not install a custom rom or anything. no root. randomly in my every day normal usage of my phone, it started to restart. and the the problem got worse and worse. for a few minutes, i will be able to use my phone but then my phone will restart and be stuck restarting. most of the times I can't even go into recovery mode. It restarts again when i get to that. I already resetted my phone, and I wiped the partition.
I have a samsung galaxy s6 SM-G920W8 telus/koodo 32 gb. i got the battery replaced by samsung but that didnt work. i noticed that after a few hours, my phone stops restarting when it reaches to 10% battery life.
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Jan 21, 2016
Okay I have the sm-G920P, and I used cf autoroot to root, I then installed twrp and the renegade rom. I also installed the unikernel kernel
The phone will start, display splash, Go to the "android is starting" screen, sometimes lets me choose wifi network, sometimes reboots at this point, the farthest I ever get is where it says we are preparing your services, this may take 3-4 mins. But I can never get through it all the way because the device keeps rebooting itself.
I tried flashing back the stock files from sammobile to no avail, I also went to the best buy store and had the samsung guys flash it 2x .... no luck...
I knew I shouldnt have attempted to root this phone.. Where I can find a PIT file for this model?
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