Lumia 1020 :: How To Reboot The Phone When It Freezes
Aug 24, 2014
How do you reboot the Lumia 1020 after it freezes? I had it freeze once before and it eventually restarted after maybe 10 minutes.
I just updated my phone and it worked fine but all of a sudden it seems to be locked up. The glance display works, but no button works. If I plug in the charger, the log in display shows but it froze once I put in the 4th digit. Now it shows all digits once the display turns off and I plug it back in.
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Aug 9, 2013
Twice so far my Lumia 1020 has rebooted itself. Both times it was charging. In addition to this it has gone black and required a soft reset twice. Once while not in actual use and once while streaming Pandora. My 920 was rock solid and this has me a little concerned.
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Oct 22, 2014
I was trying to upload my pics in one drive and apparently it restarted my system. This happened twice.
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Apr 25, 2014
I have been having random power down / reboot issues with my Lumina 1020 for a few months now, usually once every 24 hours.. They haven't caused any issues on 8.0 (black update) as after the random power down the phone just rebooted and was left on the access point select screen, thus meaning alarms still go off and the correct time maintained.
Since I tried the 8.1 preview the phone would randomly power down (usually once every 24 hours) but not reboot and would remain off and would require a soft reset (vol down + power) to reboot. The downside here is alarms don't go off and calls are missed etc.
I currently have a new sim on order to rule out the sim (note the sim I use has previously been cut down to nano and now sits in a micro adaptor), the sim may work bu I don't hold out to much hope.
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Jul 24, 2015
Couple weeks ago I updated my phone to a windows 10 preview (I forgot the build number) and it installed fine. As expected there were some bugs, so I read online on how to fix them after restarting my phone and doing a soft reset, it didn't work. I then had to do a factory reset- or a hard reset. It then threw my phone into a perpetual state of spinning cogs and a never-ending battle that is so close to lost I can feel the defeat seeping in like a plague. I've connected it to my computer to do the NSRT but my phone only sees it as a power source. I've taken the battery out, brought it to the Microsoft store, and I've even tried to hack into it via computer. However the same problem shows every time:
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Dec 11, 2014
Recently I got this problem with my 1020's camera: when I use Lumia Camera, sometimes the app hangs after the first snap and won't respond unless I reboot my phone. Even if I close it through the task manager, the camera will be unusable upon restarting the app and the lens cover stays open until I reboot and successfully snap a picture afterwards.
I've already encountered it three times this week -_- I'm running PfD on latest OS, firmware version, and Lumia Camera app btw.
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Jan 4, 2014
my screen froze on my 1020. None of the "screen" buttons would work but the physical side buttons would. I rebooted a couple of times (depressing the power and volume down). It worked once but then froze up again. Taking out the sim and putting it back in seems to reboot the phone, which works, sometimes, but freezes up again as soon as the screen lock is activated.
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Dec 6, 2011
I have my lumia 800 for a week, and now its happening something strange.. When I'm in a call for some time, and I want to end it the phone doesn't let me. Its still responsive, I can go to the start screen, etc.. but the phone call remains on top with the message "ENDING". After a couple of minutes the phone freezes completely and reboot.
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May 28, 2015
My battery ran out so I plugged my 1020 into a charger and it started turning on then showing the no battery icon then off then on again and now that I connected it to my pc all it does is show the nokia then turn off then show the nokia again. I somehow managed to turn it on but everything was laggy and slow so I turned it off again and back to square one...
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Apr 24, 2014
When I turn my Lumia 1020 off and then on the time resets to 3am 20th july even when i change it before hand. It started doing this when i accidentally held the volume down button to switch it on and it came up with a lightning bolt and cog. Then i managed to turn the phone on and now every time i turn my phone off and on the time resets.
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Oct 7, 2013
It appears that I'm not consistently receiving text messages when they're sent.
When I switch off my phone (or do a soft reset) and back on again I get all the missing messages in one go.
I remember having a similar problem with my Nokia 808 so it might be an issue with o2?
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Sep 30, 2013
Lumia 1020 black screen (no response etc) and have to reset the phone?
I did not have this since like last week. Sometimes the phone would reboot itself and now it's going to dark screen and I can't wake it.
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Feb 4, 2014
Nokia Lumia 1020 shows wrong date and time after reboot. The real time and date are 09.12 on 5 Feb 2014. After rebooting my phone showed 12.36 on 20 July. Shut down and restarted and now shows 14.32 on 25 Jan.
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Apr 19, 2014
So yesterday I spent a couple hours taking some photographs and came home to do some design work and I left the 1020 charged in. Yet as the day went on, the phone never charged, it continued to go down, even plugged in. I tried plugging in the camera extension but even with that it eventually discharged to 4% then stuck there, plugged in. When I'd unplug, I would get the critical battery warning. I tried rebooting twice, and finally on the 2nd reboot, the battery level went to 100%.
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Jan 13, 2010
I bought an N900 yesterday and during install, the thing went down although it was plugged in. I let it down and tried to load the battery all night long. This morning, I rebooted but it kept freezing on the 5 well known dots.
I searched how to flash the N900 and succeeded in it. Problem is that, as soon as it's booted, it reboots right away.Can it be that the battery is dead? After loading a whole night long, the battery should be fully charged, no?Also: if the battery is broken, it doesn't give current through to the machine, is that possible?
Remark: sometimes the device says "internal application error: camera application closed". But that only happens once in a while and I guess it is due to all the previous reboots it did...
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Mar 8, 2010
I've been having issues with my bb, while bbming and listening to music via the media player, minutes and even sometimes seconds after putting a song on my BB freezes up and reboots itself. I searched the forums for the exact same issue and didn't come across a thread. If anyone has any ideas or possibly a link to the solution feel free to toss err in.
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Mar 6, 2014
I was filming my family and the video stuttered and stopped altogether after a few seconds. Then the app went to a green screen (totally green) and I couldn't fix it. I had to reboot the phone to get it to work normally. Is that normal?
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Dec 4, 2015
I just got the new lumia 950 xl in the mail after i put in my old sd card the phone gets stuck on the boot up is it a phone problem or is the card broken...
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Dec 14, 2012
I just got my new lumia 920, and apperently my store was in sweeden.So i got the phone, turned it on and changed the language to norwegian, it freezes up all the time. and i have to do a hard reset (volume down + powerbutton)
And then i did a factory reset.. and i thought.. maybe it works okey if i leave it on sweedish..
So i turned it back to norwegian and it started to freeze up again. And why do the clock reset when doing a hard reset ? thats the only thing that reset back to factory default when i do hard reset.
And for some reason it looks like it's working okey now when the battery is less than 14 %, wich make my phone kind of useless..
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Dec 23, 2011
Sometimes my touchscreen freezes up when im unlocking the phone, it may happen when sliding up the lock screen or when entering the password i set for it to unlock.I have to turn my screen off and back on again to get it to work properly again.It's not a huge problem, but it gets irritating when receiving a call and not being able to answer it without turning your screen off and on.
This started happening recently, already tried a factory reset which didnt work obviously.Deleted all applications i had installed, and made sure all applications were closed properly by using the back button.
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Dec 14, 2015
Hats app has been contacted and has no clue
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Dec 22, 2015
I have a 950xl, yesterday I felt it get incredibly hot in my pocket. pulled it out, the phone seemed to have switched off. I just could not turn it back on again, but it remained hot. Pulled battery out and put it back in. Still could not turn it on. Attached it to charger, battery icon showed as empty, then phone went into endless reboot cycle. Left it on charge overnight and in the morning was still in its endless reboot cycle, with battery still showing as dead. Could not hard reset either.
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Dec 4, 2015
How do I reboot (restart) the 950XL?
I know I can shut it down and then wait some amount of time and then restart it, but is there a way to just restart it without the shutdown-wait-power-on dance?
The current process is made more annoying because I don't know exactly when the 950XL has completely shutdown and thus I don't know when to hit the power button.
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Jul 6, 2015
So I just got out to LA for my 17 day vacation and 2 days in, my 1520 decided to just continuously reboot itself.
I took it to a Microsoft store today and the tech attempted to use the software recovery tool. But he plugged it into a PC so it never got enough power to even boot up to the home screen and he told me there was nothing he could do.
If if I plug it into the wall, it'll boot up to the home screen for about 20 seconds and then just shut off and boot right back up and do the same thing.
Would a hard reset with 2% battery be a bad idea? I really don't want to use my upgrade right now with windows 10 devices right on the horizon.
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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May 17, 2015
I was having some issues with my SD CARD (it had to be scanned for errors constantly) so I eventually took it out. About the same time the Phone started to randomly reboot itself over and over until I plugged it in. To be more clear it got stuck in a reboot cycle where it would start to boot and then shut off and then start to boot and then shut off. The only thing I could do to stop it would be to plug it in.
Steps taken:
Took out SD Card
Factory reset
Carrier: AT&T
Windows Phone 8.1 update
When the battery is full or plugged in I can't reproduce the issue, but when it's lower then 60% or so, I can repro the issue by changing between apps or selecting airplane mode and then switching the wifi on. Basic multitasking appears to set it off.
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Dec 20, 2014
My Lumia 1520 (ATT Version) has had this reboot cycle problem for about a week now. It started a week ago when it was at 2%, died and when I tried to charge it, it started freezing and rebooting and freezing and rebooting. Originally I thought it was a power issue because it always had 2% when it restarted. I got it home to my Nokia original cord plugged into my surface pro charger and charged it and fiddled with it like turning it on airplane mode, deleting unread messages before it restarted, etc. But then recently its been doing it more and its been doing it while at 40%, 12%, etc. Even when its plugged in. It seems to get very hot every time I do this. During all of this, I have Xbox music songs I have pending download. I was going to let those finish over WiFi but it won't let me turn on WiFi. I'm wondering if the 53 pending downloads could be causing this issue but I'm not sure. I'm running the latest dev preview and cyan. I have a ton of apps and music and all that installed on my SD card.
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