Lumia 1020 :: Reboot And Going To Black Screen - Cannot Wake It Up
Sep 30, 2013
Lumia 1020 black screen (no response etc) and have to reset the phone?
I did not have this since like last week. Sometimes the phone would reboot itself and now it's going to dark screen and I can't wake it.
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May 11, 2015
My 1020 has now got a black screen after charging and the 3 led at the bottom are now flashing..
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Sep 25, 2014
I have had the Lumia 1020 for a couple months now and love it but every now and then, at complete random: the screen goes black. I then need to perform a soft reset in order to use the phone again.
I have not completed a factory reset yet, especially since it's still a new phone in all senses. But how I'll likely proceed with the reset and if it happens again: contact warranty to get a replacement.
This happened on both 'Black' and 'Cyan'...
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May 4, 2015
My Nokia Lumia 1020 Camera has a black screen, no image, no picture... on Lumia camera and Proshot app..I have tried a soft reset.
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Sep 7, 2013
I been wanting this device for awhile now. But anyways, I was wondering if there's anyway the clock that shows up on the screen w/ black background, can be removed. It's almost like a screensaver. It makes me think my phone's screen is on :)
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Sep 15, 2015
I just replaced my screen on my Nokia Lumia 1020. And now the screen is just black, but when i put into a charger there's a green light at the bottom of the screen.
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Sep 11, 2013
My 1020's FFC has been working fine until yesterday when I tried to use the FFC and it just showed a black screen and you couldn't press any buttons on the screen, I just had to go back to the home screen to do anything else. The regular camera is working fine. Proximity sensor seems to working fine as well. I have done a soft reset with no luck, about to do a hard reset... It's not a huge deal but I do like my phone to be working at 100%!
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Aug 12, 2014
Phone not waking up again after an overnight charge??, three times since I got the phone back in June, (but only once since the 8.1 update) the phone won't wake up after a charge and it takes holding the down volume and power button for about 10 seconds to get it to power up, but when it comes on it's reverted to the same date of May 23rd 2014....
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Aug 16, 2014
Any time I wake up my phone it has a few second lag and has to resume on wake up. Same with switching apps it takes between 2-4 seconds to resume anything.
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Feb 20, 2014
At time i have to double tap 4-5 times before my Lumia 1020 reacts and wakes up. And it can be really slow. My previous Lumia 820 had no issues with this what so ever, it work up instantly and i never had to do multiple double taps.
It's actually completely useless like this (since it ain't double tap but sometimes tap'extravaganza).
I am running Lumia Black build 3051.40000.1345.10285
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Sep 20, 2013
I have been experiencing some pretty bad battery life with my 1020. It was getting to the point that with moderate use it was in battery saver mode within 8 hours. I shut off many background tasks, turned off 2 of my 4 email addresses and did some testing. In standby mode the phone dropped from 69% to 55% in about a half hour after a restart. Exasperated I turned off Double Tap to Wake after noticing the 'drains battery' warning. I then charged the phone and went to sleep. Today, with similar usage as normal (about an hour of streaming music, 2 push email accounts, web browsing, texting, etc.) I made it 8 hours and only dropped 39%.
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Oct 4, 2013
I've seen many people claim that enabling 'double tap to wake' will drain your battery faster. On the settings page where you enable this setting, Nokia even says "this reduces battery life". I tried to measure it myself. After doing a number of normal discharge cycles with the feature enabled, I did one with it disabled. I didn't change any other settings. I used the phone normally in both runs - very similar usage.
I found that disabling this setting produced no significant change in battery life. In both runs that I compared, my battery level was at about 20% after about 3 days. See the attached graphs for my results. The first graph is with the setting on. After just a little under 3 days it was very close to 20%. The second graph is with the setting off. After exactly 3 days it was a little above 20%. These results are not exactly the same but I don't think they're significantly different. Not as different as I was expecting.
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Apr 25, 2014
I got my GS5 last week, and I'm loving it, but it have one issue that bugging me. This issue don't happen often (only 3 times since I've got it), when I put my phone to sleep, and wake it back on, the two soft buttons on the bottom of the screen (back and multi-tasking button) lit up, but the screen does not, I have to force to take out the battery and put it back in, turn the phone back on then it would work.
I did called the store i got it from, but they don't have any more s5 in stock , and Samsung won't replace mine (what kind of customer service is this?), the store I got it from said they have to see the issue with their own eyes to be able to exchange me a new one, IF there will be any new S5 coming in for the next week or so.
my screen won't lit up upon waking the phone but the 2 buttons on the bottom of the screen lit up normally.
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Apr 9, 2012
dropped my 4s to the floor now it is black screen and couldn't wake
Info:
iPhone 4S
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Mar 25, 2015
Since 5.1 during calls my screen goes black, and does not wake up until the other person hangs up.
It's like it thinks I have it up to my ear, but I don't. So I can't hang up, I can't use the dial pad, I can't see alerts, nothing.
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May 28, 2015
My battery ran out so I plugged my 1020 into a charger and it started turning on then showing the no battery icon then off then on again and now that I connected it to my pc all it does is show the nokia then turn off then show the nokia again. I somehow managed to turn it on but everything was laggy and slow so I turned it off again and back to square one...
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Aug 24, 2014
How do you reboot the Lumia 1020 after it freezes? I had it freeze once before and it eventually restarted after maybe 10 minutes.
I just updated my phone and it worked fine but all of a sudden it seems to be locked up. The glance display works, but no button works. If I plug in the charger, the log in display shows but it froze once I put in the 4th digit. Now it shows all digits once the display turns off and I plug it back in.
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Apr 24, 2014
When I turn my Lumia 1020 off and then on the time resets to 3am 20th july even when i change it before hand. It started doing this when i accidentally held the volume down button to switch it on and it came up with a lightning bolt and cog. Then i managed to turn the phone on and now every time i turn my phone off and on the time resets.
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Aug 9, 2013
Twice so far my Lumia 1020 has rebooted itself. Both times it was charging. In addition to this it has gone black and required a soft reset twice. Once while not in actual use and once while streaming Pandora. My 920 was rock solid and this has me a little concerned.
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Oct 7, 2013
It appears that I'm not consistently receiving text messages when they're sent.
When I switch off my phone (or do a soft reset) and back on again I get all the missing messages in one go.
I remember having a similar problem with my Nokia 808 so it might be an issue with o2?
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Feb 4, 2014
Nokia Lumia 1020 shows wrong date and time after reboot. The real time and date are 09.12 on 5 Feb 2014. After rebooting my phone showed 12.36 on 20 July. Shut down and restarted and now shows 14.32 on 25 Jan.
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Oct 22, 2014
I was trying to upload my pics in one drive and apparently it restarted my system. This happened twice.
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Apr 19, 2014
So yesterday I spent a couple hours taking some photographs and came home to do some design work and I left the 1020 charged in. Yet as the day went on, the phone never charged, it continued to go down, even plugged in. I tried plugging in the camera extension but even with that it eventually discharged to 4% then stuck there, plugged in. When I'd unplug, I would get the critical battery warning. I tried rebooting twice, and finally on the 2nd reboot, the battery level went to 100%.
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Apr 25, 2014
I have been having random power down / reboot issues with my Lumina 1020 for a few months now, usually once every 24 hours.. They haven't caused any issues on 8.0 (black update) as after the random power down the phone just rebooted and was left on the access point select screen, thus meaning alarms still go off and the correct time maintained.
Since I tried the 8.1 preview the phone would randomly power down (usually once every 24 hours) but not reboot and would remain off and would require a soft reset (vol down + power) to reboot. The downside here is alarms don't go off and calls are missed etc.
I currently have a new sim on order to rule out the sim (note the sim I use has previously been cut down to nano and now sits in a micro adaptor), the sim may work bu I don't hold out to much hope.
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Jul 24, 2015
Couple weeks ago I updated my phone to a windows 10 preview (I forgot the build number) and it installed fine. As expected there were some bugs, so I read online on how to fix them after restarting my phone and doing a soft reset, it didn't work. I then had to do a factory reset- or a hard reset. It then threw my phone into a perpetual state of spinning cogs and a never-ending battle that is so close to lost I can feel the defeat seeping in like a plague. I've connected it to my computer to do the NSRT but my phone only sees it as a power source. I've taken the battery out, brought it to the Microsoft store, and I've even tried to hack into it via computer. However the same problem shows every time:
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Dec 11, 2014
Recently I got this problem with my 1020's camera: when I use Lumia Camera, sometimes the app hangs after the first snap and won't respond unless I reboot my phone. Even if I close it through the task manager, the camera will be unusable upon restarting the app and the lens cover stays open until I reboot and successfully snap a picture afterwards.
I've already encountered it three times this week -_- I'm running PfD on latest OS, firmware version, and Lumia Camera app btw.
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Jan 17, 2014
After updating my 1020 to Black the 4G option disappeared from the Settings (Highest connection speed). Now I can only see 2G/3G, not 4G anymore.
Before the update the 4G option was available, selected and working fine, since my french carrier (free mobile) has LTE activated.
It's driving me crazy, the 3G network with this carrier sucks like hell, but the 4G is very good.
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Dec 21, 2013
Ever since the Lumia Black update, I have noticed significant amount of battery drain while not doing anything.This morning I woke up after 8 hours of sleep and removed my 1020 from charging plate, the phone was warm. That means it was charging the whole 8 hours.
I removed the phone and restarted it, turned off glance screen (location off) and did not use it until 3PM (3 hours after being removed from charging plate) and the battery gauge is already below 50%.
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Jan 21, 2014
I do not have this as an option in my camera settings, I am on Vodafone UK, updated today on a new phone.
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Jan 14, 2014
I've got a black 1020 (Carrier: Bouygues Telecom) that can't work with Black Update. When I update it, my phone breaks down. (When I run an app, there's the loading screen then back to the homescreen or the phones freezes).
I've try to hard reset, the problem is still there because when you hard reset, I think the update is still there. So i've try to reflash it with my carrier rom to have it like the first time i've had it in my hands, the phone works fine.But if I tried to update it to Black, the same problem shows again.
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Mar 5, 2014
I have a lumia 1020 amber, it is unlocked. I tried using an active att sim to update the phone, but it always say couldnt download the update. I tried reseting, wifi and data are both on.
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