Lumia 1020 :: Can't Download Black Update

Mar 5, 2014

I have a lumia 1020 amber, it is unlocked. I tried using an active att sim to update the phone, but it always say couldnt download the update. I tried reseting, wifi and data are both on.

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Lumia 1020 :: 4G Option Not Available After Black Update

Jan 17, 2014

After updating my 1020 to Black the 4G option disappeared from the Settings (Highest connection speed). Now I can only see 2G/3G, not 4G anymore.

Before the update the 4G option was available, selected and working fine, since my french carrier (free mobile) has LTE activated.

It's driving me crazy, the 3G network with this carrier sucks like hell, but the 4G is very good.

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Lumia 1020 :: No DNG Option After Black Update

Jan 21, 2014

I do not have this as an option in my camera settings, I am on Vodafone UK, updated today on a new phone.

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Lumia 1020 :: Can't Work With Black Update

Jan 14, 2014

I've got a black 1020 (Carrier: Bouygues Telecom) that can't work with Black Update. When I update it, my phone breaks down. (When I run an app, there's the loading screen then back to the homescreen or the phones freezes).

I've try to hard reset, the problem is still there because when you hard reset, I think the update is still there. So i've try to reflash it with my carrier rom to have it like the first time i've had it in my hands, the phone works fine.But if I tried to update it to Black, the same problem shows again.

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Lumia 1020 :: No Cellular Service After Black Update

Jan 14, 2014

I live in Japan. I updated to Lumia Black the other day and since then my 1020 cannot find NTT Docomo cellular network. The 1020 finds other networks (JP Docomo) but not NTT Docomo.

So, I am unable to use the phone. I took the SIM card out and put it into my Lumia 620. The 620 is using Amber. It was able to find and use cellular services provided by NTT Docomo. So, Amber works; Black does not.

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Lumia 1020 :: Missing DNG Option After Black Update

Feb 7, 2014

I'm very new to the Lumia (last night!), so I suspect I'm doing something daft. I've just updated my phone with the black update, and now there are no more phone updates to download. When I go into extras+info, the software release is Lumia Black.

However, when I go into the camera settings, I still can't see an option to shoot in DNG - it's still only the 2 jpg options that are there. Is there another step that I need to follow before this becomes available?

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Lumia 1020 :: Bluetooth Audio To Headset After Black Update

Jan 3, 2014

Bluetooth audio, It is very choppy and cuts in and out, with standard head phones it sounds fine.

Using nokia radio

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Lumia 1020 :: Video Taken With Phone Has No Audio After Black Update

Feb 23, 2014

I have an ATT Lumia 1020 that has started recording only "white noise" when recording videos. The picture records just fine but there is no audio. Happened after the phone was updated to Lumia Black.

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Lumia 1020 :: Bluetooth Keyboard Support With Black Update

Jan 13, 2014

Does Bluetooth keyboards are supported with the black update on lumia 1020 ??

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Lumia 1020 :: Phone Can't Push Notification After Black Update

Feb 17, 2014

I have a lumia 1020, before i update lumia black, it pushs notifications well but then, after i update Black, the 1020 cant push any notifications from facebook app and other social app and the livetile doesn't work too,

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Lumia 1020 :: White Balance After Black Update - Fail On Yellow Flash Effect

Jan 2, 2014

So I finally updated to Black today and to my surprise the damn yellow tint is still present when using flash indoors.I did one shot before the update with Nokia Pro Cam, and on after the Black update and after updating to Nokia Camera.
They look nearly identical.

-before black

-after black

no flash after black [this looks most like the real thing] . Notice similar issue with the yellow tint not being fixed after updating to Black?Also forgot to mention, all setting were on auto, on the top two shots, on the no flash one, change from auto flash to no flash.

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Lumia 1020 :: Having Black Screen After Charging

May 11, 2015

My 1020 has now got a black screen after charging and the 3 led at the bottom are now flashing..

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Lumia 1020 :: Black And Battery Drain

Dec 21, 2013

Ever since the Lumia Black update, I have noticed significant amount of battery drain while not doing anything.This morning I woke up after 8 hours of sleep and removed my 1020 from charging plate, the phone was warm. That means it was charging the whole 8 hours.

I removed the phone and restarted it, turned off glance screen (location off) and did not use it until 3PM (3 hours after being removed from charging plate) and the battery gauge is already below 50%.

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Lumia 1020 :: Black Borders On Photos After Cropping

Jan 20, 2014

My Pictures sometimes get a small black border after I worked on them with Nokia Camera:

(look on the left and right side of the Photo)

This Bug was already before Lumia Black.

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Lumia 1020 :: Reboot And Going To Black Screen - Cannot Wake It Up

Sep 30, 2013

Lumia 1020 black screen (no response etc) and have to reset the phone?

I did not have this since like last week. Sometimes the phone would reboot itself and now it's going to dark screen and I can't wake it.

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Lumia 1020 :: Black Screen - Need To Soft Reset

Sep 25, 2014

I have had the Lumia 1020 for a couple months now and love it but every now and then, at complete random: the screen goes black. I then need to perform a soft reset in order to use the phone again.

I have not completed a factory reset yet, especially since it's still a new phone in all senses. But how I'll likely proceed with the reset and if it happens again: contact warranty to get a replacement.

This happened on both 'Black' and 'Cyan'...

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Lumia 1020 :: Why Does Camera Have A Black Screen / No Image / No Picture

May 4, 2015

My Nokia Lumia 1020 Camera has a black screen, no image, no picture... on Lumia camera and Proshot app..I have tried a soft reset.

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Lumia 1020 :: Remove Clock That Shows Up With Black Background On Screen

Sep 7, 2013

I been wanting this device for awhile now. But anyways, I was wondering if there's anyway the clock that shows up on the screen w/ black background, can be removed. It's almost like a screensaver. It makes me think my phone's screen is on :)

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Lumia 1020 :: Dark Marks On Black Backgrounds (noticeable At Night)

Nov 5, 2013

My 1020 is about 2 weeks old and at night I'm noticing about 3 areas on the screen that are significantly darker on black backgrounds. It makes the black areas look splotchy and is really only noticeable at night. These aren't dead pixels but what looks to be dark areas on the screen.

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Lumia 1020 :: Screen Just Black - Green Light At The Bottom When Plugged In

Sep 15, 2015

I just replaced my screen on my Nokia Lumia 1020. And now the screen is just black, but when i put into a charger there's a green light at the bottom of the screen.

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Lumia 1020 :: Front Facing Camera On Phone - Frozen Black Screen

Sep 11, 2013

My 1020's FFC has been working fine until yesterday when I tried to use the FFC and it just showed a black screen and you couldn't press any buttons on the screen, I just had to go back to the home screen to do anything else. The regular camera is working fine. Proximity sensor seems to working fine as well. I have done a soft reset with no luck, about to do a hard reset... It's not a huge deal but I do like my phone to be working at 100%!

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Lumia 1020 :: Keeps Restarting During 8.1 Download?

Aug 20, 2014

My Nokia 1020 has spent the past 5 hours trying to download 8.1 update. For the past hour or so it's been showing the cogs spinning, then the Nokia startup screen, then the cogs again. What do I do?

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Lumia 1020 :: Photos Take A Long Time To Download To PC

Dec 13, 2013

When I connect my 1020 to my PC, the computer acknowledges that the phone is connected but can sometimes take forever to start to sync the photos to the PC. I have tried combinations of F5 etc. as well as disconnecting the phone and reconnecting it. Nothing happens! Then for no reason, it will start to download the photos and show the message "Everything's Done" .

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Lumia 1020 :: How To Download Here Drive Maps While Phone Is Sleeping

Jul 29, 2013

I'm trying to download all HERE maps (+2gb worth of data) on my phone, but it only downloads while my phone is awake. How do I get it to fully download without have to tap my screen every 5 minutes?

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Lumia 1020 :: How To Download Pictures From Background Folder On Phone

Jan 20, 2014

How to download the standard background pictures that come with the phone as I need the one of the sketched stag by the end of the week.

I have tried linking it via microusb to my PC and it does not display.

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Lumia 1020 :: Unable To Download Pics From Text Message

Nov 23, 2014

Lost my phone recently and now have a replacement. Kids are texting me pics of my grandchildren which I am unable to download. The latest text I got reads "Get media content now (174KB)" which is underlined as a link. I tap on the words and then get a message "Getting media content (174KB)". It shows that for a minute or two and then goes back to the first message. Is there something in the "settings" that is causing this problem?

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Lumia 1020 :: How To Update Without WiFi

Jan 10, 2014

Lumia Black seems to be availible for me, but it wont download because it realy realy wants to have a Wi-Fi connection. I dont have one in my house, and public wi-fi's are slower than my mobile internet so it's gonna take ages. Is it possible to update your phone without wi-fi? In FAQ on windowsphone.com it only recommends to have a wi-fi and doesnt say it's necessary.

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Lumia 1020 :: No Cellular Internet After Update

Jan 27, 2014

I have a Lumia 1020 which I bought from O2 and subsequently unlocked it so I could use it with my Three sim. Everything had been working fine for 3-4 months, but after I updated to GDR3 (through the developer program) I now cannot access internet at all other than wi-fi.

On the top of the screen it says it's receiving an H+ signal and sometimes 3G - but whenever I try to browse the web or do anything data related, it won't work. I acquired the unlock code through eBay, but I don't think that's really relevant but thought I should add it.

The problem only started surfacing after I updated early to GDR3 (still no official update here in the U.K). Do you think this is a carrier related problem or software? I did put my old Pay-And-Go O2 sim in, and cellular data worked just fine. It's like it's unlocked (I can make calls with the Three sim) but it is not allowing me to use any data.

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Lumia 1020 :: Why Does Phone Update Keep Failing

Apr 3, 2015

The update keeps failing and the message "process1 initialization failed" keeps coming up on a blue screen. I have reset the device a number of times by depressing the volume and power buttons but the same message keeps coming up. Each time the phone keeps restarting, displaying the spinning gears and shutting down again.

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Lumia 1020 :: Why Don't Have A Data Connection After The New Update

Oct 14, 2015

after updating my Lumia 1020 to 10549, I can't access any data anymore. No cellular, no wifi. Can't turn wifi on..

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Lumia 1020 :: Facebook After Cyan Update

Aug 8, 2014

I have just updated to cyan on my 1020. Since then whenever I open my browser to view Facebook, it only loads the mobile version and not the desktop.other desktop pages open fine

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