Lumia 1020 :: No Cellular Internet After Update
Jan 27, 2014
I have a Lumia 1020 which I bought from O2 and subsequently unlocked it so I could use it with my Three sim. Everything had been working fine for 3-4 months, but after I updated to GDR3 (through the developer program) I now cannot access internet at all other than wi-fi.
On the top of the screen it says it's receiving an H+ signal and sometimes 3G - but whenever I try to browse the web or do anything data related, it won't work. I acquired the unlock code through eBay, but I don't think that's really relevant but thought I should add it.
The problem only started surfacing after I updated early to GDR3 (still no official update here in the U.K). Do you think this is a carrier related problem or software? I did put my old Pay-And-Go O2 sim in, and cellular data worked just fine. It's like it's unlocked (I can make calls with the Three sim) but it is not allowing me to use any data.
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Jan 14, 2014
I live in Japan. I updated to Lumia Black the other day and since then my 1020 cannot find NTT Docomo cellular network. The 1020 finds other networks (JP Docomo) but not NTT Docomo.
So, I am unable to use the phone. I took the SIM card out and put it into my Lumia 620. The 620 is using Amber. It was able to find and use cellular services provided by NTT Docomo. So, Amber works; Black does not.
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Sep 16, 2014
I updated my phone to the 8.1 and now my photos on the internet are only showing half the size. I do not have the option to auto fit the photos to the screen and the fonts are to the smallest they can go.
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Aug 26, 2014
I'm using an unlocked ATT 1020 on Tmobile and when I enabled internet sharing, it would tell me to call 611 and request the feature from ATT. But if I disabled LTE, tethering would work and then I could re-enable it. Now, with cyan, the phone recognizes that it's going through tmobile, but states that I don't have the mobile hotspot service (I do have it) and takes me to a message to upgrade my plan. When I click upgrade, it takes me to a page to call Tmobile. Upon calling them, after dealing with someone who swore my plan didn't include tethering (it certainly does), I got transferred to someone else.
After some steps and some research on their side, I was told that the only thing that made sense was that when I changed my plan to a higher data plan (recently, where I was assured nothing would change except the amount of data), the system saw that my phone was not a Tmobile one and kicked tethering off. She stated that there was no way to manually re-add it because it just kicks it off again. For the record, all of the other phones on my plan still work with tethering (one other phone is a non-tmobile iphone). Also, a friend of mine has a 1520.3 on the same plan and cyan actually made internet sharing work when it wasn't working before. So confused and frustrated.
I don't know if this was actually something cyan changed or if it really was the plan change, because I believe the last time I tried internet sharing was before both changes. I want to try my sim card in a pre-cyan, non-tmobile WP and see what happens.
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Apr 3, 2014
I have a Rogers-branded Lumia 1020 (RM-877_nam_canada_234) pentaband, unlocked and running on Wind Mobile (an AWS 3G carrier). Everything works great. I just got it, SIM-unlocked it, and started updating... the most recent update was to OS version 8.0.10521.155.
Whenever I try to turn on Internet Sharing, it tries for a few seconds, and then gives error "Connection not shared. There's no cellular data connection to share right now. Check your cellular settings and signal, and try again."
Yes, I've installed Nokia Access Point and activated the APN.
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Jan 5, 2014
my Nokia 1020 internet usage. I sometimes us a web based internet program, but all of a sudden the program gives me an error message saying "Server error" when trying to use this program on the internet. I have been using this web based internet program for a year nor but now it only shows me a half empty page and without the possibility of interacting with it at all and the instruments there. But as soon as I use my phone through a wifi connection this web based program works fine?
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Oct 28, 2013
I upgraded from WP 7.8 and am sure I could see the names of the devices connected to my phone via tethering..
WP8 only shows the number of devices connected and not the names..
(Reason I ask is that I had shared my tethering password with a bunch of guys at work but can't tell who is connected)
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Jan 25, 2015
Did your phone (I have a Lumia 1020) heat up very fast while using Internet Explorer for lets say about 15 minutes?
During IE usage the battery drains extremely fast.
After 15 minutes it is very hot - I'm worried that a longer usage may do some harm to the phone due to the very hot temperature...
The back of the phone and the screen is getting very hot - I do not have the drain problem while not using the phone - it is cold while idle!
But I did notice, that other applications do also heat up the phone, but not as much as IE...
I have WP version 8.10.12393.890
Firmware version: 3051.50009.1424.0003
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Jul 27, 2013
The internet connection on my 1020 is extremely slow when WIFI is connected (every other device I own is fine and can easily clear 30 meg download, 5 meg up.) When I use search, the phone screen times out and shuts off before returning any results (times out after 1 minute). I have reset the phone this morning to start over but the problem remains. The speed is perfect using Data and WIFI off, but once WIFI is enabled, the internet comes to a near halt.
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Oct 12, 2015
I am going to be traveling and will be without data / internet access or wifi for extended periods. I want to take my 1020 with me to take tons of pics but it is certain that I will run out of space on it eventually. I want to be able to move photos off of the phone quickly and easily without Data / Internet or a PC.
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Aug 10, 2013
I want to buy 1020 (used my quantum until I lost it last year and then replaced with a focus). I am planning on buying it outright since want to unlock as will use it for travel a lot and saw that ATT is unlocking which is great. But with my focus, though it is unlocked and even with other sim cards in it, I cannot tether since it still tells me to contact ATT. Every once in a while, sims on some carriers in some countries (I have like 40-50 of them) will allow internet sharing...but pretty rare. 3G/4G is way better than the wifi you can find.
So my question is will I be able to unlock 1020 tethering if I buy the phone from ATT. I am travelling to the UK next month and wanted to buy the 64gb version of telefonica carrier since I imagine this would be sim unlocked and tether unlocked--is that right? I also get that I will be paying a serious premium for this, but hope that I might be able to get VAT back when leaving which will take away...
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May 30, 2014
I saw there's a post describing how to enable internet sharing for 1020 but one of the requirement is a foreign SIM card which I don't have.
My 1020 is a Hong Kong version got from eBay and it didn't come with a SIM. I called T-Mobile but they said since it's not from their store, it may not work, they tried to do something on their end but couldn't make it work.
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Jan 10, 2014
Lumia Black seems to be availible for me, but it wont download because it realy realy wants to have a Wi-Fi connection. I dont have one in my house, and public wi-fi's are slower than my mobile internet so it's gonna take ages. Is it possible to update your phone without wi-fi? In FAQ on windowsphone.com it only recommends to have a wi-fi and doesnt say it's necessary.
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Jan 17, 2014
After updating my 1020 to Black the 4G option disappeared from the Settings (Highest connection speed). Now I can only see 2G/3G, not 4G anymore.
Before the update the 4G option was available, selected and working fine, since my french carrier (free mobile) has LTE activated.
It's driving me crazy, the 3G network with this carrier sucks like hell, but the 4G is very good.
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Apr 3, 2015
The update keeps failing and the message "process1 initialization failed" keeps coming up on a blue screen. I have reset the device a number of times by depressing the volume and power buttons but the same message keeps coming up. Each time the phone keeps restarting, displaying the spinning gears and shutting down again.
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Oct 14, 2015
after updating my Lumia 1020 to 10549, I can't access any data anymore. No cellular, no wifi. Can't turn wifi on..
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Jan 21, 2014
I do not have this as an option in my camera settings, I am on Vodafone UK, updated today on a new phone.
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Aug 8, 2014
I have just updated to cyan on my 1020. Since then whenever I open my browser to view Facebook, it only loads the mobile version and not the desktop.other desktop pages open fine
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Nov 16, 2014
I'm using DP and I have the latest update which was days ago, I'm also on cyan. Before the update, the battery performed well (or at least as expected). Now, it drains too quickly when play a bit of minion rush or watch some youtube videos. The other day out just dropped to 5 percent in a couple of minutes. I did a hard reset but still, the battery ducks now. I'm thinking going back to cyan but I love the folders features, it saves me lots of space and get me organised. I don't have too many apps running in the background, just few essentials...
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Jan 14, 2014
I've got a black 1020 (Carrier: Bouygues Telecom) that can't work with Black Update. When I update it, my phone breaks down. (When I run an app, there's the loading screen then back to the homescreen or the phones freezes).
I've try to hard reset, the problem is still there because when you hard reset, I think the update is still there. So i've try to reflash it with my carrier rom to have it like the first time i've had it in my hands, the phone works fine.But if I tried to update it to Black, the same problem shows again.
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Mar 5, 2014
I have a lumia 1020 amber, it is unlocked. I tried using an active att sim to update the phone, but it always say couldnt download the update. I tried reseting, wifi and data are both on.
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Mar 29, 2015
After having received the Denim update, my Nokia 1020 cannot connect anymore with my windows PC; the PC does not 'see' my phone anymore. Tried to connect my phone with another PC, same problem.
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Sep 28, 2013
I do not get any app update notification from the store. Is this true for all lumia 1020s or just mine?
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Feb 7, 2014
I'm very new to the Lumia (last night!), so I suspect I'm doing something daft. I've just updated my phone with the black update, and now there are no more phone updates to download. When I go into extras+info, the software release is Lumia Black.
However, when I go into the camera settings, I still can't see an option to shoot in DNG - it's still only the 2 jpg options that are there. Is there another step that I need to follow before this becomes available?
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Jun 26, 2014
I installed a new camera update on my 1020 the other day and I can no longer preview the photo immediately after taking the picture.
The only way to view it now is by checking it in the gallery. It was handy to preview the photo to check whether I needed to re-shoot it due to blurriness, blinking etc..
I've checked all the settings and I can't find an option to bring it back.
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Jan 3, 2014
Bluetooth audio, It is very choppy and cuts in and out, with standard head phones it sounds fine.
Using nokia radio
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Feb 23, 2014
I have an ATT Lumia 1020 that has started recording only "white noise" when recording videos. The picture records just fine but there is no audio. Happened after the phone was updated to Lumia Black.
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Aug 27, 2014
I have now sent my WP8.1/CYAN LUMIA 1020 to repair (been without a phone for 1 week). All Nokia Service Repair center was to downgrade phone from CYAN to BLACK and said the issue was done. I am not happy with this solution. My camera dies after upgrading to CYAN update.
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Aug 8, 2014
Prior to the Cyan update the uploading from camera roll or just after a pic was very fast. Now it opens the Facebook page when you upload and if you leave the page it stops uploading.
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Jan 13, 2014
Does Bluetooth keyboards are supported with the black update on lumia 1020 ??
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Feb 17, 2014
I have a lumia 1020, before i update lumia black, it pushs notifications well but then, after i update Black, the 1020 cant push any notifications from facebook app and other social app and the livetile doesn't work too,
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