Lumia 1020 :: Why Does Phone Update Keep Failing
Apr 3, 2015
The update keeps failing and the message "process1 initialization failed" keeps coming up on a blue screen. I have reset the device a number of times by depressing the volume and power buttons but the same message keeps coming up. Each time the phone keeps restarting, displaying the spinning gears and shutting down again.
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Dec 19, 2012
After today's OTA update I can't open the phone/message/ie app, I then reset my phone but the updates are still there. When receiving a phone call the phone just freezes and restarts.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Feb 23, 2014
I have an ATT Lumia 1020 that has started recording only "white noise" when recording videos. The picture records just fine but there is no audio. Happened after the phone was updated to Lumia Black.
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Feb 17, 2014
I have a lumia 1020, before i update lumia black, it pushs notifications well but then, after i update Black, the 1020 cant push any notifications from facebook app and other social app and the livetile doesn't work too,
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Dec 15, 2014
New update for windows nokia lumia 1020 plus new facebook update doesn't allow me to type in login info for windows messenger app let alone click anything on the login screen. deleted majority of my contacts and is giving me old contact info....
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Jun 4, 2015
My Nokia Lumia 1020 will not load up the display when i unlock my phone. It happened after i updated it to the Windows 10 preview build. I can only access the drag down bar and the settings on it. also i can take phone calls. but i cant interact with the display itself whatsoever.
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Jan 10, 2014
Lumia Black seems to be availible for me, but it wont download because it realy realy wants to have a Wi-Fi connection. I dont have one in my house, and public wi-fi's are slower than my mobile internet so it's gonna take ages. Is it possible to update your phone without wi-fi? In FAQ on windowsphone.com it only recommends to have a wi-fi and doesnt say it's necessary.
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Jan 27, 2014
I have a Lumia 1020 which I bought from O2 and subsequently unlocked it so I could use it with my Three sim. Everything had been working fine for 3-4 months, but after I updated to GDR3 (through the developer program) I now cannot access internet at all other than wi-fi.
On the top of the screen it says it's receiving an H+ signal and sometimes 3G - but whenever I try to browse the web or do anything data related, it won't work. I acquired the unlock code through eBay, but I don't think that's really relevant but thought I should add it.
The problem only started surfacing after I updated early to GDR3 (still no official update here in the U.K). Do you think this is a carrier related problem or software? I did put my old Pay-And-Go O2 sim in, and cellular data worked just fine. It's like it's unlocked (I can make calls with the Three sim) but it is not allowing me to use any data.
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Jan 17, 2014
After updating my 1020 to Black the 4G option disappeared from the Settings (Highest connection speed). Now I can only see 2G/3G, not 4G anymore.
Before the update the 4G option was available, selected and working fine, since my french carrier (free mobile) has LTE activated.
It's driving me crazy, the 3G network with this carrier sucks like hell, but the 4G is very good.
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Oct 14, 2015
after updating my Lumia 1020 to 10549, I can't access any data anymore. No cellular, no wifi. Can't turn wifi on..
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Jan 21, 2014
I do not have this as an option in my camera settings, I am on Vodafone UK, updated today on a new phone.
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Aug 8, 2014
I have just updated to cyan on my 1020. Since then whenever I open my browser to view Facebook, it only loads the mobile version and not the desktop.other desktop pages open fine
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Nov 16, 2014
I'm using DP and I have the latest update which was days ago, I'm also on cyan. Before the update, the battery performed well (or at least as expected). Now, it drains too quickly when play a bit of minion rush or watch some youtube videos. The other day out just dropped to 5 percent in a couple of minutes. I did a hard reset but still, the battery ducks now. I'm thinking going back to cyan but I love the folders features, it saves me lots of space and get me organised. I don't have too many apps running in the background, just few essentials...
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Jan 14, 2014
I've got a black 1020 (Carrier: Bouygues Telecom) that can't work with Black Update. When I update it, my phone breaks down. (When I run an app, there's the loading screen then back to the homescreen or the phones freezes).
I've try to hard reset, the problem is still there because when you hard reset, I think the update is still there. So i've try to reflash it with my carrier rom to have it like the first time i've had it in my hands, the phone works fine.But if I tried to update it to Black, the same problem shows again.
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Mar 5, 2014
I have a lumia 1020 amber, it is unlocked. I tried using an active att sim to update the phone, but it always say couldnt download the update. I tried reseting, wifi and data are both on.
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Mar 29, 2015
After having received the Denim update, my Nokia 1020 cannot connect anymore with my windows PC; the PC does not 'see' my phone anymore. Tried to connect my phone with another PC, same problem.
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Sep 28, 2013
I do not get any app update notification from the store. Is this true for all lumia 1020s or just mine?
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Jan 14, 2014
I live in Japan. I updated to Lumia Black the other day and since then my 1020 cannot find NTT Docomo cellular network. The 1020 finds other networks (JP Docomo) but not NTT Docomo.
So, I am unable to use the phone. I took the SIM card out and put it into my Lumia 620. The 620 is using Amber. It was able to find and use cellular services provided by NTT Docomo. So, Amber works; Black does not.
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Feb 7, 2014
I'm very new to the Lumia (last night!), so I suspect I'm doing something daft. I've just updated my phone with the black update, and now there are no more phone updates to download. When I go into extras+info, the software release is Lumia Black.
However, when I go into the camera settings, I still can't see an option to shoot in DNG - it's still only the 2 jpg options that are there. Is there another step that I need to follow before this becomes available?
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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Jun 26, 2014
I installed a new camera update on my 1020 the other day and I can no longer preview the photo immediately after taking the picture.
The only way to view it now is by checking it in the gallery. It was handy to preview the photo to check whether I needed to re-shoot it due to blurriness, blinking etc..
I've checked all the settings and I can't find an option to bring it back.
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Sep 16, 2014
I updated my phone to the 8.1 and now my photos on the internet are only showing half the size. I do not have the option to auto fit the photos to the screen and the fonts are to the smallest they can go.
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Jan 3, 2014
Bluetooth audio, It is very choppy and cuts in and out, with standard head phones it sounds fine.
Using nokia radio
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Aug 27, 2014
I have now sent my WP8.1/CYAN LUMIA 1020 to repair (been without a phone for 1 week). All Nokia Service Repair center was to downgrade phone from CYAN to BLACK and said the issue was done. I am not happy with this solution. My camera dies after upgrading to CYAN update.
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Aug 26, 2014
I'm using an unlocked ATT 1020 on Tmobile and when I enabled internet sharing, it would tell me to call 611 and request the feature from ATT. But if I disabled LTE, tethering would work and then I could re-enable it. Now, with cyan, the phone recognizes that it's going through tmobile, but states that I don't have the mobile hotspot service (I do have it) and takes me to a message to upgrade my plan. When I click upgrade, it takes me to a page to call Tmobile. Upon calling them, after dealing with someone who swore my plan didn't include tethering (it certainly does), I got transferred to someone else.
After some steps and some research on their side, I was told that the only thing that made sense was that when I changed my plan to a higher data plan (recently, where I was assured nothing would change except the amount of data), the system saw that my phone was not a Tmobile one and kicked tethering off. She stated that there was no way to manually re-add it because it just kicks it off again. For the record, all of the other phones on my plan still work with tethering (one other phone is a non-tmobile iphone). Also, a friend of mine has a 1520.3 on the same plan and cyan actually made internet sharing work when it wasn't working before. So confused and frustrated.
I don't know if this was actually something cyan changed or if it really was the plan change, because I believe the last time I tried internet sharing was before both changes. I want to try my sim card in a pre-cyan, non-tmobile WP and see what happens.
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Aug 8, 2014
Prior to the Cyan update the uploading from camera roll or just after a pic was very fast. Now it opens the Facebook page when you upload and if you leave the page it stops uploading.
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Jan 13, 2014
Does Bluetooth keyboards are supported with the black update on lumia 1020 ??
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