Nokia Lumia :: Phone/Message/IE App Failing After The Update?
Dec 19, 2012
After today's OTA update I can't open the phone/message/ie app, I then reset my phone but the updates are still there. When receiving a phone call the phone just freezes and restarts.
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Apr 3, 2015
The update keeps failing and the message "process1 initialization failed" keeps coming up on a blue screen. I have reset the device a number of times by depressing the volume and power buttons but the same message keeps coming up. Each time the phone keeps restarting, displaying the spinning gears and shutting down again.
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Mar 7, 2010
I have a strange problem and not sure how to solve it so i come to you wondeful people to save me.basically the nokia software on my pc says thers an update from my v12 to v20 but it wont complete it it then asks me if i have it connected right and my connection is usb to phone no extra cable no multi hubs.but whe i check on my phone for updates it says there arnt any, so im really confused as what to do can i update or cant i?
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Feb 15, 2010
Before doing the latest update for my N97, applications and widgets ran problem free but since the update applications like Facebook and GameBuzz Widget keep freezing and failing to load both from the home screen and from the applications folder from the menu. I have tried un-installing the applications and re-installing them with no effect.
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Nov 17, 2012
How do I save a contact from a text message in windows phone 8?
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Sep 25, 2012
Fail to update my Windows Phone and got Error Code 801811A3. Any other alternative to solve this error. Im using Nokia Lumia 710 and my laptop ASUS using Windows 7.
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Dec 18, 2012
I got a bricked yesterday. then i reset the phone. it is come back to work and all applications are fine. but i could not get the update from nokia back. such as extra+info or network+ display+touch etc. Like that . Someone know how could I get it back ? I've been wait more than 1 day, and still get nothing here.
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Nov 23, 2012
When will I be able to update my Windows phone 7.5 to 7.8 on lumia 710?
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Sep 5, 2012
Nokia Music is supported in Singapore but I can't update the application to its latest version 3.1 because it says "This app is not available for you device". Many users around the world are unable to update too, as seen from your support forums.
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Aug 16, 2014
Since the last update I have had an issue sending pictures via text messages. At first I figured I needed to turn on WiFi calling to assist in sending...this worked for a time. But now it no longer works. I can receive images just fine. I put in an image of the error that my girlfriend sees when I send her a picture.
I can guarantee that it's not a data issue. I have excellent LTE and crazy fast WiFi.
I have tried everything I can imagine up and to a factory data reset. Which I did just this last weekend.
I can send images via email, hangouts, Facebook messenger etc. Just text message problems at this point. I like the stock app and would like to keep it.
I work as an IT specialist solving people's problems all day. I've had every HTC flagship since the EVO 4g and I'm finally stumped. This is a Sprint M8 btw.
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Nov 27, 2014
Everytime I try to backup my app settings it fails. I've tried resetting but nothing works. My last backup was about a month ago. It gets to 97% and then fails.
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Jun 4, 2015
My Nokia Lumia 1020 will not load up the display when i unlock my phone. It happened after i updated it to the Windows 10 preview build. I can only access the drag down bar and the settings on it. also i can take phone calls. but i cant interact with the display itself whatsoever.
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Mar 25, 2011
I have tried to update my xperia x10 and the update keeps failing?
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Nov 12, 2015
Tried to do the push update that just came out, and it failed. Twice. Phone reboots, goes into recovery for a few seconds, then just continues booting and tells me the update could not be installed.
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Feb 29, 2012
I have a noia lumia 710, and whenever I connect my windows phone , zune opens but then an error message prompts. " Connection error, Can't connect to your phone.Disconnect it, restart it, then try connecting again."I have tried all possible solutions.I try every steps suggested in that link.htmand also that link I could do the Certificate steps cause when I open certmgr.msc I don't see anywhere the Zune certificate.
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May 16, 2015
We are on Sprint, I was able to update my phone but my SO keeps getting that message. I've tried the obvious reboot type stuff
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Feb 8, 2015
I have been trying to download lollypop on my S5...Verizon...the first phase seem to work, but the second download keeps failing....
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Jun 19, 2012
I have a Xperia Mini Pro SK17i with SI 1249-4820 (on the list).I tried to update with PC Companion, but it fails everytime. I get an error message: "Installation error, Some parts of the the update of the software could'nt be installed or started."Then i tried to update using the Update Service. The Update Service tells me that i already have the latest software installed, but ICS is not installed.When i connect to my laptop again, PC Companion still says there is a software update (ICS). But the installation keeps failing.
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Aug 19, 2012
I keep getting the OTA update on my Droid 4 and I let it download and then say install. It goes through the motions like it's installing but then GB loads back up and I see an error prompt that says the update failed. I am not rooted and I'm running an unmodified 2.3.6 GB that the Motorola Droid 4 comes with. Any ideas why it's failing? Also, after I get the fail prompt if I want to try it again I have to download the update file all over again which takes a long time even over my wifi internet connection, is there a way to store a copy of the update file on my sdcard so I don't have to keep downloading it?
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Sep 22, 2011
PC is running Windows Vista Ultimate SP2 (64bit version) I have Kies version is 2.0.2.11071_128, The upgrade starts ok and runs until the phone displays 'Downloading...' at which point I get the message 'PC failed to recognise the mobile phone.' and says to disconnect phone, remove battery, restart phone and try again. This i have done several times but the same thing happens every time.
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Aug 3, 2011
This morning I was prompted to download & install the new update OTA. I have attempted to do so 4-5 times now. Each time, it completes the download, reboots the phone to start the update, then when the update progress bar is about 1/2 of the way through, an icon with an exclamation point appears & then the update stops. The phone proceeds to boot up like normal. After it finishes booting up it displays a message stating that the update failed.I really would like to NOT have to do a factory reset to my phone just to get the update to install
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Nov 10, 2010
I want this update real bad. But when I set it for update finish following the instructions for backup after installing the new backup software. It moves to step 2 of 4 and then stops around 30-50% and the below message is displayed. Unable to install or start phone software update components.
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Dec 13, 2011
I work in a area of heavy 4G coverage and STILL most of the time the 4G drops out and I have to switch the 4g off to get a web page to display?
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Dec 11, 2014
My phone is stuck in an endless cycle of failing to restore and update. Unknown error (1) keeps occurring. I have done everything on the recommended list.
Info:
iPhone 5s, iOS 8.1.2
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Dec 16, 2015
My live tile for Outlook was working until the update. When I get a new email, I don't get the unread message count on the live tile. This worked before the update. I also removed the email account and re-added it, but the message count does not show up on a new email.
I do get the alert sound when I get an email along with a notification, just no count on the live tile.
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Oct 15, 2015
So got a new phone... And... No camera! The camera crash when the phone starts with the video app. Cannot open the camera app (the app crash before anything is displayed). Other camera app (Google camera) says "cannot connect to camera). Factory reset failed.
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Nov 26, 2015
I, like several others are having issues with getting text messages from the cloud onto my new Lumia 950 which I've had for about 4 days now. As of this moment it's still stuck from January 2013 and it hasn't taken this long before so it could be a server side that's been causing the issue. So I tried using the Transfer My Data app to transfer text messages and whenever I pair them it doesn't allow my Lumia 920 to transfer texts only contacts.
Is that because it's using an old Bluetooth that doesn't allow transfer, but I paired it the opposite way and it transferred over my Lumia 950 texts onto my 920... . So I tried using the contacts+message backup app by uploading the text backup using OneDrive and then downloading that onto my Lumia 950 but that wouldn't work either since the restore option was grayed out.
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Jul 6, 2010
I have many troubles with updating my n97 (Product code 0576503) from v21 to v22.i have try Ovi Suite v2.2.0.241 but after preparing to install i got message ( installation failed - the connection to device was lost.....)
and in NSU v2.5.2 i got (no software available for your device - Please not that your mobile service provider, operator or carrier may not have approved the latest nokia device firmware available........)And on FOTA after downloading and restarting i got (This update is not compatible with your device)
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Dec 1, 2015
I've got two Lumia 950's. The first one we bought has sound issues. Both have the echo problem when receiving calls, but one of them also has an issue where incoming phone calls and txt messages produce no sound (no ring/txt message notification sound).
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Mar 22, 2015
I've set my phone to auto backup my photos when I'm on my wi-fi and also plugged in and charging. It says my backup has failed with a little yield logo with an exclamation point. I clicked the manual refresh circle to the right of that message and it keeps failing. If I view my photos in the Gallery almost all of them have only the device card symbol, and only a few from when the phone was new have the colored logo on the duplicate photo.
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