Lumia 1020 :: Black Screen - Need To Soft Reset
Sep 25, 2014
I have had the Lumia 1020 for a couple months now and love it but every now and then, at complete random: the screen goes black. I then need to perform a soft reset in order to use the phone again.
I have not completed a factory reset yet, especially since it's still a new phone in all senses. But how I'll likely proceed with the reset and if it happens again: contact warranty to get a replacement.
This happened on both 'Black' and 'Cyan'...
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Sep 24, 2010
So basically. I soft reset my phone and the screen went black (normal), but the led light just kept blinking. I thought maybe because of the upgrade it needed more time or something. So I decided to leave my phone and go get ready for work thinking by the time I'm ready to jet, it would be up and running. 45 minutes later, Nothing. Still black. Still blinking. So I did a hard reset which worked just fine. But I had to soft reset my phone again (why? the alerts sounds stopped working...resetting it makes them work again)....but same deal: black screen, blinking led. Is soft reset just dead now with the new upgrade?
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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May 11, 2015
My 1020 has now got a black screen after charging and the 3 led at the bottom are now flashing..
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Sep 30, 2013
Lumia 1020 black screen (no response etc) and have to reset the phone?
I did not have this since like last week. Sometimes the phone would reboot itself and now it's going to dark screen and I can't wake it.
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May 4, 2015
My Nokia Lumia 1020 Camera has a black screen, no image, no picture... on Lumia camera and Proshot app..I have tried a soft reset.
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Jun 7, 2015
how I can do a full factory reset and be 100% sure it's done without the use of the screen?My 1020 screen is cracked and doesn't come on at all, there's no way to see what the phone is doing. I want to sell it on ebay for parts but need to ensure all of my data is scrubbed. Is there any way, or any tool, that I can use to connect the phone to my PC and do it that way? Maybe some kind of screen emulator?
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Sep 7, 2013
I been wanting this device for awhile now. But anyways, I was wondering if there's anyway the clock that shows up on the screen w/ black background, can be removed. It's almost like a screensaver. It makes me think my phone's screen is on :)
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Sep 15, 2015
I just replaced my screen on my Nokia Lumia 1020. And now the screen is just black, but when i put into a charger there's a green light at the bottom of the screen.
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Sep 11, 2013
My 1020's FFC has been working fine until yesterday when I tried to use the FFC and it just showed a black screen and you couldn't press any buttons on the screen, I just had to go back to the home screen to do anything else. The regular camera is working fine. Proximity sensor seems to working fine as well. I have done a soft reset with no luck, about to do a hard reset... It's not a huge deal but I do like my phone to be working at 100%!
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Jan 19, 2014
After i did a hard reset to my lumia 1020 which is on lumia black. glance screen has shifted under display+ touch. and now i cant change my night mode clock color and glance has options off,peek,timed and always on. earlier before hard reset i had interval, peek and always on.
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Dec 31, 2015
My Lumia 950 keeps freezing when I use Edge. 9/10 it freezes when using edge and only a soft reset will set it right.
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Oct 4, 2013
So I attempted to do a full wipe/hard reset on my Nokia 1020.. I thought it was working until it restarted and now goes to a WINDOWS BOOT MANAGER screen. Am I completely screwed now? I don't understand how I can't even force-reset the phone. This is really upsetting and I don't know what to do.
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Nov 11, 2012
i have just got a Lumina 920 on t mobile, its a fantastic handset but i have one issue, if i use the wireless charging pad and leave the phone for more than 30mins i have to press and hold the unlock and volume down button.
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Oct 10, 2014
When I do a soft reset my phone will text me with my own number. I will have two contacts in a text thread. When they reply to a text after the reboot I will get a response with my phone number listed instead of just the two contacts. When I respond to the text I text myself.
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Apr 14, 2014
At times when copying files, the phone freezes. ANd when restarting SD card error message appears.
After I soft reset the phone the time and date appear wrong. this has happened 5 times in the last one day.
I thought something might be wrong with the card and replaced it. Still the problem is continuing
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Oct 16, 2015
The text messaging app gone missing after a soft reset. This on windows 10 build 10536. There was lots of apps in the store listed error and could not install, so I did a soft reset. Everything is backed on and few app still could install with error code.
The main problem now is the text message app gone missing. The button display as 'Microsoft messaging', when I click on it says need to download an app then direct to store, but then nothing happens.
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Aug 29, 2011
This has happened to me about three times. I always manually press the power key to turn off the display and lock the phone before placing it in my pocket. Three times now, I have removed the phone from my pocket and found the soft keys lit up but the screen is black. The only key that responds is the power button... nothing else works. Every press of the power button toggles the soft key backlight, but nothing else. The only remedy I have found is to pull the battery.
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Jun 25, 2014
I got a Nokia Lumia 1520 last week. Coming from an HTC One (M7), I am still impressed with the smoothness of Windows Phone OS -rarely I get any loading for an app. Moreover Metro has come a long way since the days of ZuneHD.
However I got a slight problem with the date/ time. Both the date and time gets reset back to 20 July 2013, 03:00 after the battery runs out or I try a soft reset.I already tried:
1) Setting the time on manual; it will reset back to manual time and the date/time above.
2) Setting the time on automatic, will still get reset back to manual and the wrong date/time.
3) Instead of setting the phone on 4G, I used the 3G and automatic. Same as above.
4) Setting the date manually and then to automatic, keeps the date/time I setup manually.
5) Turning the device off and on again (not soft reset with the volume key) will keep the date/ time regardless if it was set manually or manually and then automatically.
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Jan 18, 2016
Out of nowhere, the screen will not respond. I still have a pulsating blue LED and soft keys light up.
I've tried all button combos and still no success... Its running stock and no customization at all...
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Jun 30, 2012
Maybe I missed something. How do I reset phone now in ICS if the power + Vol Down buttons do a screen capture.
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Jan 17, 2014
After updating my 1020 to Black the 4G option disappeared from the Settings (Highest connection speed). Now I can only see 2G/3G, not 4G anymore.
Before the update the 4G option was available, selected and working fine, since my french carrier (free mobile) has LTE activated.
It's driving me crazy, the 3G network with this carrier sucks like hell, but the 4G is very good.
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Dec 21, 2013
Ever since the Lumia Black update, I have noticed significant amount of battery drain while not doing anything.This morning I woke up after 8 hours of sleep and removed my 1020 from charging plate, the phone was warm. That means it was charging the whole 8 hours.
I removed the phone and restarted it, turned off glance screen (location off) and did not use it until 3PM (3 hours after being removed from charging plate) and the battery gauge is already below 50%.
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Jan 21, 2014
I do not have this as an option in my camera settings, I am on Vodafone UK, updated today on a new phone.
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Jan 14, 2014
I've got a black 1020 (Carrier: Bouygues Telecom) that can't work with Black Update. When I update it, my phone breaks down. (When I run an app, there's the loading screen then back to the homescreen or the phones freezes).
I've try to hard reset, the problem is still there because when you hard reset, I think the update is still there. So i've try to reflash it with my carrier rom to have it like the first time i've had it in my hands, the phone works fine.But if I tried to update it to Black, the same problem shows again.
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Mar 5, 2014
I have a lumia 1020 amber, it is unlocked. I tried using an active att sim to update the phone, but it always say couldnt download the update. I tried reseting, wifi and data are both on.
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Jan 20, 2014
My Pictures sometimes get a small black border after I worked on them with Nokia Camera:
(look on the left and right side of the Photo)
This Bug was already before Lumia Black.
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Jan 14, 2014
I live in Japan. I updated to Lumia Black the other day and since then my 1020 cannot find NTT Docomo cellular network. The 1020 finds other networks (JP Docomo) but not NTT Docomo.
So, I am unable to use the phone. I took the SIM card out and put it into my Lumia 620. The 620 is using Amber. It was able to find and use cellular services provided by NTT Docomo. So, Amber works; Black does not.
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Feb 7, 2014
I'm very new to the Lumia (last night!), so I suspect I'm doing something daft. I've just updated my phone with the black update, and now there are no more phone updates to download. When I go into extras+info, the software release is Lumia Black.
However, when I go into the camera settings, I still can't see an option to shoot in DNG - it's still only the 2 jpg options that are there. Is there another step that I need to follow before this becomes available?
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Jan 3, 2014
Bluetooth audio, It is very choppy and cuts in and out, with standard head phones it sounds fine.
Using nokia radio
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Feb 23, 2014
I have an ATT Lumia 1020 that has started recording only "white noise" when recording videos. The picture records just fine but there is no audio. Happened after the phone was updated to Lumia Black.
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