Motorola Droid 3 :: Unresponsive - Soft Keys Lit Up But Screen Black
Aug 29, 2011
This has happened to me about three times. I always manually press the power key to turn off the display and lock the phone before placing it in my pocket. Three times now, I have removed the phone from my pocket and found the soft keys lit up but the screen is black. The only key that responds is the power button... nothing else works. Every press of the power button toggles the soft key backlight, but nothing else. The only remedy I have found is to pull the battery.
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Jun 30, 2012
Maybe I missed something. How do I reset phone now in ICS if the power + Vol Down buttons do a screen capture.
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Jan 18, 2016
Out of nowhere, the screen will not respond. I still have a pulsating blue LED and soft keys light up.
I've tried all button combos and still no success... Its running stock and no customization at all...
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Jan 14, 2012
I noticed immediately that the haptic feedback out of the box was really weak. Oddly, once I installed SwiftKey and adjusted its haptic KB feedback that now the keys are old giving a much stronger feedback.
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Oct 9, 2012
Without warning, my soft keys stopped working. When I press one, they activate whatever is on the touch screen above them. (For instance, the menu soft key is right below the widget on my home page for contacts. When I press the menu soft key, it activates the contacts widget rather then accessing menus.) I tried a factory reset (I'll spare you the frustrating story of how the backup app I paid for doesn't seem to have worked as promised for me, though thousands of others love it), which included clearing the cache and was done using the external keys not via the reset option in settings. Freshly restarted, prior to adding any of the apps or changing anything, the soft keys still exhibit that behaviour. (Though, come to think of it, I also think the wallpaper stayed, which makes no sense to me. Everything else had to be reconfigured and the reset/cache clearing didn't throw any errors...hmz...)
The Droid 2 keyboard has a back button, which I've been using non-stop since the soft keys went out on me. And a search button, but I never use that. I can get by without a way to simulate having the home key (though I wouldn't mind that). But, as you can imagine, the lack of a functioning Menu key is a serious impediment. I love my Droid 2 enough that, rather than use my "new every 2" to upgrade to a Droid 4, I'm hoping to either fix my issue (which could include fixing the soft keys OR findind a keyboard shortcut for the Menu key) or buy a "new" Droid 2.
So, anyone have either a troubleshooting suggestion other than a reset (tried twice now) and/or know a magical shortcut on the physical keyboard that will do the same thing as the Menu soft key?(Phone is not rooted and has the latest version of Android that Verizon pushed...Looks like 2.3.4)
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Dec 4, 2011
I just got a RAZR less than 10 days ago, and sometime over the past few days, I noticed that the soft keys no longer illuminate and the proximity sensor on the top of the phone isn't working. They both seemed to stop working at the same time, and I can't figure why and how to fix it. The soft key issue is not the biggest deal, since I know which ones are which anyway. But the more annoying issue is the sensor not working, so that when I'm on calls and have the phone up to my ear, the screen won't shut off automatically, and turn back on again once removed from my face. It gets quite annoying having to hit the power button every time to shut the screen on and off during calls. Has this happened to anyone else?
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Jun 22, 2014
I wasn't sure how to describe the problem in the title, but the problem is since I closed the camera app half of the black soft keys background is always showing on the home screen and the lock screen. Like this:
I have tried to turn on and off the phone and so on. I know I can try a factory reset
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Dec 9, 2011
It has occurred to me a couple of times, that my soft keys turn on and off randomly. This mostly happens when the battery keeps around 30% of the charge. I'm not sure if it is an ambient light sensor problem or simply a bug.
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Aug 6, 2012
The softkeys on my photon 4g (menu, home, back , search) have suddenly stopped working.They used to work fine before..Touchscreen is working fine but whenever i press any of the softkeys, nothing happens.. I have tried factory reset on my phone but its still the same. It has become very annoying as I am not able to go back to what i was doing since none of the soft key responds...
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Oct 2, 2012
when i grabbed my phone , the screen was blank, and the keyboard unresponsive, the phone was still receiving text messages and phone calls, but did not allow me to answer. I tried taking the battery out of the phone, and when i did that, a "no battery" symbol appeared, so i then knew that the screen was not damaged. When I put the battery back in, the screen went blank again. The battery must be charged, otherwise it would not allow phone calls to come through.
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Oct 19, 2011
I got the Atrix 2 today, The Back lighting on the 4 soft keys on the bottom, settings, home, return and search, the backlighting doesnt always come on.. usually when you touch them or the display screen, they light up bright white.
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Sep 25, 2014
I have had the Lumia 1020 for a couple months now and love it but every now and then, at complete random: the screen goes black. I then need to perform a soft reset in order to use the phone again.
I have not completed a factory reset yet, especially since it's still a new phone in all senses. But how I'll likely proceed with the reset and if it happens again: contact warranty to get a replacement.
This happened on both 'Black' and 'Cyan'...
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Nov 21, 2011
A couple times Ive pulled my phone out of my pocket and go to unlock it, and it wont accept any touch inputs. Only way to get it to work is to reset the phone.
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May 15, 2011
I came home last night and discovered my Droid 2 was completely dead. Removing the battery and putting it back in had no effect. I placed it on the Motorola docking station and tried to boot up - nothing. However, at 2:00 in the morning I noticed the DROID was displaying a bright solid white screen. It would not respond to any action, so I removed the battery again. The battey was warm to the touch. Puting the battery back in this time dis allow meto boot back with the home page looking fine, so I'm guessing the first time the battery was dead. I placed it back in the docking station, shut down the display. When I woke up the next morning the Droid would not respond to the power n button. Once again I removed the battery to force a hard reboot. After putting the battery back in it wouldn't boot, but I noticed the screen was not black, but instead it was a dull lighted blueish gray. I removed the battery again and let the DROID sit for a couple hours. After this I put the battery back in and the DROID did boot up and everything seemed to be working. While in the docking station, charging, and after several hours the DROID was once again a dull lighted blueish gray. It would not respond to any action. I pulled the battery again which was warm to the touch. I let the DROID sit overnight with the battery removed. Today, it has been functioning correctly for at least 8 hours, 4 of those hours in the docxking station displaying time and date as usual.
What am I dealing with (software, hardware, battery)? The battery seems to be OK and charged. I'm using the SystemPannel APP to monitor CPU history and do not see anything unusual for the day. Regretablly, SystemPannel looses it history after one of these lock ups, so I can't see what happened just before the lock up. Can someone suggest another analysis tool that would catch the last moments before the lock up on the SD card? In its current state, I have no faith the phone will be working when I really need it.
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Nov 18, 2011
The following has been happening since before the latest update, and continued after.My phone will randomly reboot itself (there doesn't seem to be any correlation with what I'm doing) and then hang at the rotating red logo.If I push the power button the display will turn off, but after that no buttons have any effects.If I plug the phone in the display comes back on to the unlock screen, but the touch screen is also unresponsive.The phone is definitely still running though, as my bluetooth headset will reconnect and time-based notifications will still happen (I have the phone set to beep every half hour).If I leave the phone sitting for a significant length of time I will notice it getting warm, and it will eventually reboot again and behave normally.Battery pull does nothing.Wiping the cache partition does nothing.I've done a factory reset before, and this makes the problem go away for a while, but it comes back.
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Sep 24, 2010
So basically. I soft reset my phone and the screen went black (normal), but the led light just kept blinking. I thought maybe because of the upgrade it needed more time or something. So I decided to leave my phone and go get ready for work thinking by the time I'm ready to jet, it would be up and running. 45 minutes later, Nothing. Still black. Still blinking. So I did a hard reset which worked just fine. But I had to soft reset my phone again (why? the alerts sounds stopped working...resetting it makes them work again)....but same deal: black screen, blinking led. Is soft reset just dead now with the new upgrade?
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Sep 23, 2011
I noticed recently that I was having to push harder on my hard keys and when I took the time to think about out, I noticed my keys are no longer raised, but level with the screen.
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Aug 22, 2015
I updated my phone to the new version. I noticed afterwards that the screen started becoming less responsive. When I was on a call, the screen would go black, and unresponsive. I couldn't hang up the calls. The phone also started freezing randomly. As I was sitting on my phone checking facebook, the screen cracked. Diagonally on the front. Not all the way through. Not the top of the screen - I can't touch or feel the crack.
-The phone was not hot.
-The phone was not dropped.
-The phone has been in a tech21 Impactology case since day 1 - with a screen protector as well. I don't take the case off.
I had planned on sending my phone for exchange - because there is a bubble/defect in the front facing camera lens. The camera does not take clear pictures due to this. The phone is less than a year old, and I had not managed to get into the bell store yet.
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Sep 9, 2014
I just woke up this morning and my screen is black as if it wasn't turned on. I plugged it up to iTunes and it would beep every 5 minutes. I restored in and nothing happened.
Info:
iPhone 5c, iOS 7.1.1
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Nov 1, 2015
Having trouble with an unresponsive black screen, specifically when going in or out of range of your wifi or switching between lte and wifi?
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Apr 17, 2012
Last night I dropped my iPhone 3GS, and the screen was black and wouldn't respond to anything. I left it on the charger all night, and nothing happened still. I connected it to iTunes and it recognized the iPhone, but in protection mode. I tried restoring it, the screen turned white and it wouldn't restore. It says unknown error occured. Then after awhile the screen turns back to solid black.
Info:
iPhone 3GS, iOS 5.1
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May 4, 2012
I've noticed something strange on my Bionic. If I enable any of the screen lock mechanisms (password, pin, or pattern), the home and search keys stop working. I have to hit the back key multiple times if I'm within an app to get back to my homescreen so I can open the app drawer.
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Apr 6, 2015
all of a sudden, after my dinner this evening, my S6 edge was completely unresponsive.
pressing the power button for 7+ seconds, as per Samsung, did not work at all. totally black screen, no response. pressing the volume DOWN button, power button, and the home button, also to no avail. on the other hand, while on the phone to TMobile's customer service to report this non-functional brand new phone,
i was continuing to press the abovementioned buttons frantically. well, while i was talking to TMobile via my landline, the phone eventually booted up. this was VERY haphazard. The only thing i recall reading about this was to press the power button for 7 seconds, which Samsung had said was the equivalent of pulling out the battery.
right. that's bogus. that did nothing for me. yet, by pressing the volume up or down button PLUS the power button PLUS the home button,
i don't know exactly which combination eventually worked, as i was trying various permutations, eventually, the phone booted up. this does not give me confidence in this phone.
What eventually i did to make this phone boot up eventually. all i did was to be on the phone with TMobile and press the power button plus the volume up or down button, plus the home button, and eventually, it rebooted and came back to life.
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May 12, 2014
I'm sure this has been covered multiple times but I'd not managed to find much on Google or the forums.
I wanted to try out the onscreen soft keys that the M8 is using and found this app on the play store that works a treat.
Yes you lose a small amount of real estate but it's cool not the less.
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Apr 19, 2015
Can't get the soft keys to light up, regardless of the setting being turned on.
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Sep 17, 2015
Last week my phone went off because the battery was drained to 0.
Then next morning I connected the phone to my car's charger and when I turned it on, I figured that the soft keys are not working anymore.
I have tried multiple methods like clearing cache, factory reset (through Settings and Recovery), but none of that worked.
I am running the latest stock firmware (5.1.1 U2COH2).
Is there an app that allows me to reconfigure the keys? Could this be a hardware issue?
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Jan 30, 2016
what's the most reliable, trustworthy, not awkward way to hide the soft keys on an app by app basis without making anything laggy or weird? I used to have it on cyanogenmod on previous phones but with the nexus I'd rather stay on stock ROM
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May 20, 2011
So I recently have been having problems with my phone and its screen not turning on. Its the original droid and I guess alot have people have had this problem. But I am at a fork in the road:(this is the thrid time the screen has done this)Last night I went to check my phone and it appeared to be off, my power button does not work so I have to plug it in to turn it on. But the charger light was on so that meant the phone was already on. the buttons lit up still as well. Being this is not the first time I took the battery out for about an hour and put it back in, plugged it in, and still nothing. The M sign that comes up when you first turn it on doesen't appear and neither does anything else on the screen. But when i recieved a call I could answer the call like the screen was working but still was not on. I left the battery out all night from 8pm-6am and still nothing but i can still answer the calls. Left it out until 2 this afternoon and still nothing. I have no idea what to do.
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Dec 15, 2011
Today suddenly my motorola droid razr screen went black. i can see the notifications tray on the top and am able to slide it down. the 4 button on the bottom also don't seem to work except the back button. if i press them longer then they seem to respond. i have restarted twice already and even reinserted the microsim but no change. i got the device 4 days back.
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Sep 10, 2011
Bought new Android Bionic on Sep 8. On Sep 9 on two occasions, screen went black. I had to remove and reinstall battery and boot to restore service.
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Feb 7, 2010
I have a 9550, running OOAKDPC 9550 464v2 Hybrid.I've noticed at times, that the soft key lights will not turn off, even when the screen darkens. I noticed this problem under 428 as well.
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