Motorola Droid Razr :: Proximity Sensor Not Working; Soft Keys Not Illuminating?
Dec 4, 2011
I just got a RAZR less than 10 days ago, and sometime over the past few days, I noticed that the soft keys no longer illuminate and the proximity sensor on the top of the phone isn't working. They both seemed to stop working at the same time, and I can't figure why and how to fix it. The soft key issue is not the biggest deal, since I know which ones are which anyway. But the more annoying issue is the sensor not working, so that when I'm on calls and have the phone up to my ear, the screen won't shut off automatically, and turn back on again once removed from my face. It gets quite annoying having to hit the power button every time to shut the screen on and off during calls. Has this happened to anyone else?
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Jan 14, 2012
I noticed immediately that the haptic feedback out of the box was really weak. Oddly, once I installed SwiftKey and adjusted its haptic KB feedback that now the keys are old giving a much stronger feedback.
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Jun 30, 2012
Maybe I missed something. How do I reset phone now in ICS if the power + Vol Down buttons do a screen capture.
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Dec 9, 2011
It has occurred to me a couple of times, that my soft keys turn on and off randomly. This mostly happens when the battery keeps around 30% of the charge. I'm not sure if it is an ambient light sensor problem or simply a bug.
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Nov 28, 2011
If you have read my posts you know that I am now on Bionic #3. Unfortunately this one has issues as well. One of those issues is the proximity sensor doesn't work correctly. It will work for a little while and then a reboot is required to make it work again. If you don't know what the proximity sensor is, it is a sensor at the top of the phone that detects when you have the phone near your face. It will cut the screen on/off so that your face doesn't hit the keypad. It is very annoying and almost impossible to make phone calls with this sensor messed up.
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Sep 9, 2011
I've seen this issue posted, but no updates or feedback in a while. While on a call the screen does not turn off, and I am constantly hanging up on people. I have installed the recent update that fixed the no call audio issue, and have rebooted the phone several times. The reboot will fix the problem, but only temporarily. I have also played with the pocket detection setting, and that does not make a difference. I do use bluetooth, and am thinking that it has something to do with it.
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May 29, 2011
I can't seem to get my screen to turn off during phone calls on this phone. Is there a proximity sensor setting I'm missing or is this a bug?
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Jun 5, 2011
I am frequently on the water and carry my Droid X in an Aquapac waterproof case. Unfortunately, it is very difficult to use the keypad to enter digits or hang up because the proximity sensor responds to the case and shuts off the screen. If I am quick enough, I can activate the speaker phone before this happens, but it's not ideal for a conversation. For whatever reason, this happened when I first bought the phone, went away with the Froyo upgrade, and is now back again with the Gingerbread upgrade.
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Aug 6, 2012
The softkeys on my photon 4g (menu, home, back , search) have suddenly stopped working.They used to work fine before..Touchscreen is working fine but whenever i press any of the softkeys, nothing happens.. I have tried factory reset on my phone but its still the same. It has become very annoying as I am not able to go back to what i was doing since none of the soft key responds...
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Apr 8, 2012
I am not sure if Moto is aware of the bug introduced in .173. Ever since the OTA a few months back the orientation/rotation sensor randomly stops working. I haven't been able to track it down to any particular app, but instead have a feeling that it's caused by any app that forces a horizontal orientation. I don't want to limit it to just that though, but basically after this bug is triggered, tilting the phone manually into horizontal orientation doesn't rotate the screen and any games/apps that use the tilt sensor stop responding to it completely. I launched Elixir tools while this issue was occurring and in the Sensor section of the app the two sensors that deal with orientation, the orientation and the rotation vector sensors are jumping all over the place. A reboot fixes this for a few days or possibly until i launch an app that triggers this bug and then it's the same thing all over again.
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Aug 23, 2011
After the gingerbread update I found that the proximity sensor would quit workng and the only solution was to restart the phone. I found that using bluetooth caused this behavior (repeated several times) by getting it to fail (although not every time) using the following sequence.
1. Power down and restart the phone (so that it was in a known state)
2. Call voice mail to confirm that the proximity sensor was working
3. Turn on blue tooth.
4. Turn off blue tooth. (didn't use it in between other then to connect with headset)
5. Call voice mail and proximity sensor would not work.
6. Cycle power on phone
7. Call voice mail and proximity sensor would work.
My solution was to quit using bluetooth and have not been using since the first week I updated to gingerbread. I did have the sensor quit working one time since but didn't think much of it until my daughter-in-law told me she had the same problem and she doesn't use bluetooth but she does use the speaker phone much more than I do. I believe that both speaker phone and bluetooth functions disable the sensor while in use. Is it possible that it is not always getting re-enabled? I have seen other posts concerning the proximity sensor not working but have not seen a tie to bluetooth use.
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Aug 29, 2011
This has happened to me about three times. I always manually press the power key to turn off the display and lock the phone before placing it in my pocket. Three times now, I have removed the phone from my pocket and found the soft keys lit up but the screen is black. The only key that responds is the power button... nothing else works. Every press of the power button toggles the soft key backlight, but nothing else. The only remedy I have found is to pull the battery.
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Oct 9, 2012
Without warning, my soft keys stopped working. When I press one, they activate whatever is on the touch screen above them. (For instance, the menu soft key is right below the widget on my home page for contacts. When I press the menu soft key, it activates the contacts widget rather then accessing menus.) I tried a factory reset (I'll spare you the frustrating story of how the backup app I paid for doesn't seem to have worked as promised for me, though thousands of others love it), which included clearing the cache and was done using the external keys not via the reset option in settings. Freshly restarted, prior to adding any of the apps or changing anything, the soft keys still exhibit that behaviour. (Though, come to think of it, I also think the wallpaper stayed, which makes no sense to me. Everything else had to be reconfigured and the reset/cache clearing didn't throw any errors...hmz...)
The Droid 2 keyboard has a back button, which I've been using non-stop since the soft keys went out on me. And a search button, but I never use that. I can get by without a way to simulate having the home key (though I wouldn't mind that). But, as you can imagine, the lack of a functioning Menu key is a serious impediment. I love my Droid 2 enough that, rather than use my "new every 2" to upgrade to a Droid 4, I'm hoping to either fix my issue (which could include fixing the soft keys OR findind a keyboard shortcut for the Menu key) or buy a "new" Droid 2.
So, anyone have either a troubleshooting suggestion other than a reset (tried twice now) and/or know a magical shortcut on the physical keyboard that will do the same thing as the Menu soft key?(Phone is not rooted and has the latest version of Android that Verizon pushed...Looks like 2.3.4)
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Nov 8, 2011
Clean boot (restart), the proximity sensor works fine (when on call it turns screen off, when moved away from face screen on). As soon as I make or receive call via bluetooth (Motorola brand btw.) The proximity sensor stops working. When on call it will not turn the screen off... Rebooting the phone will fix until a call is made/received via bluetooth. This was confirmed with other Moto phones (Photon...) as well as different bluetooth devices.
Atrix 4G / 2.3.4
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Nov 13, 2014
My phone no longer goes black when I put it up to my ear to talk on the phone. What could the problem be?
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Jun 25, 2010
Noticing someting wierd with my new iPhone 4 - the proximity sensor doesn't seem to work well (or at all..)When the phone is up against my ear or if I'm cradling the phone between my ear and shoulder the proximity sensor should disable the screen and touch controls until it detects that I've pulled the phone away from my head. My iPhone 3G excelled at this. My iPhone 4 however seems to want to keep the screen on at all times, causing "cheek dialing" issues, mostly trying to initiate FaceTime.
Anyone else experiencing this?
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Mar 30, 2012
I got my nes iPhone 4s like a month and a half ago. After 2 weeks the proximity sensor stopped working, I took it to my carrier and the held it for a month (they say it was sent to Apple), they said they fixed it but that issue remains. I've tried all kinds of resets but nothing is working,
Info:
iPhone 4S, iOS 5.1
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May 31, 2012
last week i upgrated my Hardware form 4.1 to 5.1.1. Until this time everythings are ok. On my old firmware my proximity sensor working Good but in my new hardware not working. My iPhone is black and o tried all the things restarted, reset, restored, and turned my old firmware but nothing... Everythings goes the bad. Yesterday in my room and it was so dark i saw on dial screen top the loudspeaker a red light if i close dial red light is closing if dial a number red light is turning on i thing the proximity sensor is working as technique,but not working as software bug what can i do?
Info:
iPhone 4, iOS 5.1.1, Proximity sensor not working
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Dec 4, 2014
So I recently upgraded to IOS 8.1.1 and since I made that update with my iPhone 5 32gb my proximity sensor has stopped working and has caused me to face time or end calls or mute conversations with my cheek while on a call. I have done a soft reset, and rebooted numerous times and the problem persists.
Info:
iPhone 5, iOS 8.1.1
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Jun 22, 2014
proximity sensor not working on ios 7 in iphone4.can i downgrade to ios 6?
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Jan 31, 2010
I've had an iPhone 3G for one year and a half. I Opened it up a few months ago to change the back cover, which was broken; and I broke a bit the plastic piece of connector 3 of the mother board (see at the Attached image); However, It worked perfectly... Until now, that I've reopened my iPhone to change again the backcover (false covers aren't very good...), and when I finished... Noticed that the earpiece is not working! I can't hear anything while calling! I know that the connector 3 of the screen is the cause, because proximity sensor isn't working neither...
But my question is:
Is there any way to know which part of the "connector 3" has been broken? The MoBo, or the Screen Flex? Because if it's the second, I can replace it for a few bucks, but if not... :S Or... Is there any other connector that I could damage or put badly, so they are doing contact with wrong pieces, etc etc? Notice that I had to disarm the whole iPhone to change the cover... So perhaps.
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Feb 14, 2010
Earpiece and proximity sensor do not work. I can hear people fine when they are on speaker. The screen does not turn off when I place my hand over it.
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Feb 8, 2012
I have just bought a Torch 9800 but am annoyed by the failure of the proximity sensor to detect my face during a call. I cannot say that the sensor doesn't work because when I made a call to myself and use my finger to cover the sensor, it detected it and blank the screen. It also worked when I place my palm near it. However, it never works when I actually put it next to my ear. I think may be it's because I have black hair and blackberry designers never expected that. To solve this problem temporarily, I need to cover the sensor with my thumb during calls but it's uncomfortable to hold the phone that way.
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Nov 26, 2015
Where the 950's proximity sensor is located? I want to make sure my screen protector isn't covering it. It appears to be to the left of the camera. If that's the case then my problem shouldn't be the screen protector as whatever is to the left of the camera is not covered..
Whenever I dial a number my screen goes black as soon as I hit the call button. It does not wait until I put the phone up to my ear as my 920 and 640 do. I have to hit my power button twice to get the screen back. It's acting as if the proximity sensor is stuck on activated.
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May 7, 2012
my iphone 3g proximity sensor stopped working so i had replace it and then it worked but the light sensor i dn' titried another proximity sensor , it also worked but the light didn't work.Despite of that the first proximity sensor ( the original one ) was working great all of its options the light proximity earphone.so what can i do
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Apr 4, 2011
Proximity sensor for x10 mini pro is not working on call. Checked on Secret Menu service test. It says that proximity swith is OFF.
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Sep 17, 2015
Last week my phone went off because the battery was drained to 0.
Then next morning I connected the phone to my car's charger and when I turned it on, I figured that the soft keys are not working anymore.
I have tried multiple methods like clearing cache, factory reset (through Settings and Recovery), but none of that worked.
I am running the latest stock firmware (5.1.1 U2COH2).
Is there an app that allows me to reconfigure the keys? Could this be a hardware issue?
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Dec 7, 2012
Just traded in my Bionic for a RAZR MAXX HD - I am trying to use HDMI mirror mode with the Motorola Smart Controller (RZ100) and BT keyboard to get me as close to a Lapdock as possible. I am on JB OTA, didn't have ICS to compare this bug to.
2 problems/bugs I have run into:
Playing video's thru any app I've tried (MX Player, Stock player, Netflix etc.) The video plays fine, sound good etc.........if I pause, stop, rewind, fast forward or exit Video app. The phone soft resets 90% of the time? After having the phone connected via HDMI cable, when I unplug the phone. I have no media sound coming from phone speakers until I reboot the phone, sound must still be trying to route thru HDMI port even though cable is not plugged in?
there is no notification that pops up showing it is in running in Mirror Mode. Should there be? Similar to how it works when placed in the car dock?
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Apr 5, 2012
I have updated the latest firmware (1600.2487.8107.12070) just a week back. Even now the battery backup is not good enough as boasted by your team. The battery does not even last for 8 hrs. This is the first time am facing such a poor battery backup for a Nokia Device. Though the call end issue is resolved in this update, the proximity sensor issue still remains. The screen blanks out when the proximity sensor is activated while calling and has to be activated again to bring back the normal screen.
Steps to reproduce this issue:
1. Make a call
2. Take the handset near your ear (The proximity sensor is activated now)
3. Move it from your ear (The proximity sensor is deactivated now, but the screen is still blank)
4. Again take it near your ear and release it again (The screen is visible now)
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Apr 13, 2015
The flip cover I'm using is the Wireless Charging Cover WCR14.I downloaded auto screen off with flip cover, but it doesn't seems to work properly.It does turn off if I cover my finger on the sensor, and if I somewhat close my cover at an angle. But, when I close the cover fully, it turns back on.The apps I tried was Gravity Screen, Auto Screen On Off and Smart Cover Lite.
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Jun 18, 2015
Getting used to the new look with lollipop but ever since the upgrade my screen goes black and doesn't respond at all during a phone call. Have tried pressing all the buttons but always have to wait until the call ends. This makes it worthless during calls, especially if there is an automated system. The only time it does work is when using Bluetooth.
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