Motorola Photon 4G :: Soft Keys Not Working?
Aug 6, 2012
The softkeys on my photon 4g (menu, home, back , search) have suddenly stopped working.They used to work fine before..Touchscreen is working fine but whenever i press any of the softkeys, nothing happens.. I have tried factory reset on my phone but its still the same. It has become very annoying as I am not able to go back to what i was doing since none of the soft key responds...
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Dec 4, 2011
I just got a RAZR less than 10 days ago, and sometime over the past few days, I noticed that the soft keys no longer illuminate and the proximity sensor on the top of the phone isn't working. They both seemed to stop working at the same time, and I can't figure why and how to fix it. The soft key issue is not the biggest deal, since I know which ones are which anyway. But the more annoying issue is the sensor not working, so that when I'm on calls and have the phone up to my ear, the screen won't shut off automatically, and turn back on again once removed from my face. It gets quite annoying having to hit the power button every time to shut the screen on and off during calls. Has this happened to anyone else?
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Sep 17, 2015
Last week my phone went off because the battery was drained to 0.
Then next morning I connected the phone to my car's charger and when I turned it on, I figured that the soft keys are not working anymore.
I have tried multiple methods like clearing cache, factory reset (through Settings and Recovery), but none of that worked.
I am running the latest stock firmware (5.1.1 U2COH2).
Is there an app that allows me to reconfigure the keys? Could this be a hardware issue?
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Dec 9, 2011
It has occurred to me a couple of times, that my soft keys turn on and off randomly. This mostly happens when the battery keeps around 30% of the charge. I'm not sure if it is an ambient light sensor problem or simply a bug.
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Jan 14, 2012
I noticed immediately that the haptic feedback out of the box was really weak. Oddly, once I installed SwiftKey and adjusted its haptic KB feedback that now the keys are old giving a much stronger feedback.
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Aug 29, 2011
This has happened to me about three times. I always manually press the power key to turn off the display and lock the phone before placing it in my pocket. Three times now, I have removed the phone from my pocket and found the soft keys lit up but the screen is black. The only key that responds is the power button... nothing else works. Every press of the power button toggles the soft key backlight, but nothing else. The only remedy I have found is to pull the battery.
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Oct 9, 2012
Without warning, my soft keys stopped working. When I press one, they activate whatever is on the touch screen above them. (For instance, the menu soft key is right below the widget on my home page for contacts. When I press the menu soft key, it activates the contacts widget rather then accessing menus.) I tried a factory reset (I'll spare you the frustrating story of how the backup app I paid for doesn't seem to have worked as promised for me, though thousands of others love it), which included clearing the cache and was done using the external keys not via the reset option in settings. Freshly restarted, prior to adding any of the apps or changing anything, the soft keys still exhibit that behaviour. (Though, come to think of it, I also think the wallpaper stayed, which makes no sense to me. Everything else had to be reconfigured and the reset/cache clearing didn't throw any errors...hmz...)
The Droid 2 keyboard has a back button, which I've been using non-stop since the soft keys went out on me. And a search button, but I never use that. I can get by without a way to simulate having the home key (though I wouldn't mind that). But, as you can imagine, the lack of a functioning Menu key is a serious impediment. I love my Droid 2 enough that, rather than use my "new every 2" to upgrade to a Droid 4, I'm hoping to either fix my issue (which could include fixing the soft keys OR findind a keyboard shortcut for the Menu key) or buy a "new" Droid 2.
So, anyone have either a troubleshooting suggestion other than a reset (tried twice now) and/or know a magical shortcut on the physical keyboard that will do the same thing as the Menu soft key?(Phone is not rooted and has the latest version of Android that Verizon pushed...Looks like 2.3.4)
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Jun 30, 2012
Maybe I missed something. How do I reset phone now in ICS if the power + Vol Down buttons do a screen capture.
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Oct 19, 2011
I got the Atrix 2 today, The Back lighting on the 4 soft keys on the bottom, settings, home, return and search, the backlighting doesnt always come on.. usually when you touch them or the display screen, they light up bright white.
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May 12, 2014
I'm sure this has been covered multiple times but I'd not managed to find much on Google or the forums.
I wanted to try out the onscreen soft keys that the M8 is using and found this app on the play store that works a treat.
Yes you lose a small amount of real estate but it's cool not the less.
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Apr 19, 2015
Can't get the soft keys to light up, regardless of the setting being turned on.
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Jan 30, 2016
what's the most reliable, trustworthy, not awkward way to hide the soft keys on an app by app basis without making anything laggy or weird? I used to have it on cyanogenmod on previous phones but with the nexus I'd rather stay on stock ROM
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Feb 7, 2010
I have a 9550, running OOAKDPC 9550 464v2 Hybrid.I've noticed at times, that the soft key lights will not turn off, even when the screen darkens. I noticed this problem under 428 as well.
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May 15, 2014
I have been using the Z2 for some time now and totally in love with the hardware design and the nicely laid out interface. Though sony decided to discriminate the Indian users by not giving the noise cancellation head or the LTE model ....considering its 50K phone here ... which is not cheap
Aside from what mentioned above there are 2 more things that’s bother me...
1. There are some bloatware on the phone provided by sony but there are no options to uninstall them.
2. While on call nothing else works the soft keys gets disabled, you can’t type a msg the keyboard doesn’t come up. This was how it was in my Z as well. In the forum some people mentioned that it got resolved in the 4.3 update, however i don’t think it is yet.
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Jun 22, 2014
I wasn't sure how to describe the problem in the title, but the problem is since I closed the camera app half of the black soft keys background is always showing on the home screen and the lock screen. Like this:
I have tried to turn on and off the phone and so on. I know I can try a factory reset
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Jul 3, 2010
Soft keys doesn't work but some time its work i have to touch again and again to click home and back button , when i open camera application even i cant go back because there bottom dots not clickable and not working on my mobile, i factory reset my mobile using pc compaing too but still i have that problem, and chekced using safe mode.
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Apr 13, 2015
How can I disable soft keys backlight without power saving? Is no longer in the settings of the Galaxy s6.
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Mar 5, 2015
This morning my phone locked up and then restarted itself multiple times. It took a few tires to turn back on before it was fully able to. Now that its on, there are no soft keys or notification bar.
Also the screen will not turn on for more than a second or two and the wallpaper has gone away. When I am able to select something I get stuck in that app and can't get out of it without turning my phone off.
Only update that I got recently was the Hangouts one. Outside of a factory wipe, not sure what to do at this point.
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Jan 18, 2016
Out of nowhere, the screen will not respond. I still have a pulsating blue LED and soft keys light up.
I've tried all button combos and still no success... Its running stock and no customization at all...
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Mar 19, 2012
My iPhone 4 volume keys and silent/ringer keys are not working and it doesn't ring and vibrate when i get a call or text and neither the sound working when i use any app like games etc. but when i go to settings and change the ringtone then its ringing and the sound is working when i play music but there is a problem as well the headphone dock is not working.
Info:iPhone 4, iOS 5.1
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Aug 8, 2011
Some of the keys on my lapdock have intermittently stopped working. It is not always the same keys and
it sometimes fixes itself after a few minutes. Other times I have to undock the phone then redock it. Still other times
I have to reboot the phone to get all of the keys working. As of this instant, the following keys are not working:
6 7 <backspace>
y u
d g h j
n m
left-ctrl
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Oct 15, 2011
Just wondering if anyone else is having this problem. I type the address into my browser, and it says the link is broken. Does it have to be through firefox?
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Jul 16, 2012
I am trying to download the 45.4.13 update. It has been in the following state for about 4.5 hours:"An update is currently being downloaded.You will be notified when the download is complete" My guess is that it should not take 4.5 hours to download on WIFI.Is this 'hung'? Do you need to restart or something?
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Sep 9, 2011
I'm trying to setup the HDMI mirroring from my Photon, but can't get it to work. When I hook the hdmi cable to the phone, something happens because the Motorola logo shows up on the TV, but I don't get a prompt to select mirroring or video out. From what I've read, that's what I expected would happen.Any ideas what could be happening? Could this possibly be a defect in the phone? Some software setup issue? The only HDMI setting I can find is hte display area, and changing that doesn't affect this.
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Sep 8, 2011
I have a 2010 ford focus with the sync system. Every feature on the system used to work well with my bbry but now I have some issues with the photon.
1. When I use the bluetooth connection to try to stream pandora, my library starts to play automatically. It will run both applications simultaneously until I turn one off.
2. It only connects automatically about 50% of the time when I enter the car. I have two phones installed. The photon is the #1, my wife's evo is #2. It automatically connects to the evo upon entering the car with both phones, desite repeatedly re-installing. I need both installed because we trade cars often and it's a pain to re-install hers every time. it used to work fine with evo & bbry.
3. My music library does not show
On the plus side the photon lets me respond to text messages with the voice to text feature and the radio range is so good that if I move the car from out front into the driveway 60+ft away, the blue tooth STILL connects.
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Jan 10, 2012
I've had my Photon for a few weeks now and the Social Networking App has never worked for me. I've setup all my accounts (Facebook, Twitter, etc.), but when I open the app, the only thing that comes up is the option "Add a social network". I've ended up installing TweetDeck so I can get all my social media updates in one app.
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Sep 16, 2011
I just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.
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Sep 28, 2011
My headphone jack stopped working mysteriously after I updated my phone to Motorola's latest software. Please see post by shawnsinclair - I am having same problem. I have tried restarting phone multiple times, tried various sets of headphones, brought it into Sprint store for troubleshooting, taken out battery for longer than 5 minutes, etc. I am very dissapointed that Motorola has said they will not send me another phone while investigating the problem with this one
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Jun 16, 2012
I just got new hearing aids that are bluetooth capable everything works fine with streming music playing games and making calls the problem starts when i recieve calls i hear the phone ring and can answer but no sound after i answer the call?
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Mar 1, 2012
My Yahoo was working. Then I installed my work email with Corporate Sync. Yahoo worked for a few hours and then would not update. I have deleted and re-added. I can send emails from my Yahoo account to my work email but cannot download and view the emails in my Yahoo inbox. I have a Photon 4G. I have tried all steps through WI-FI, 4G, and 3G - with same result.
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