Motorola Photon 4G :: Portal Not Working?

Oct 15, 2011

Just wondering if anyone else is having this problem. I type the address into my browser, and it says the link is broken. Does it have to be through firefox?

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Motorola Atrix 4G :: Portal File Manager Not Working?

Jun 17, 2011

I'm a smart phone user for a whole month now, so you may need to type slowly because I'm still pretty ignorant.'m trying to figure out the best way to get music onto my Atrix. The music right now would mostly come from CDs. I can never seem to make Windows Media Player do what I want it to do, and so syncing from that has not been much fun, although it has partially been successful.I just discovered Moto Phone Portal (MPP), and so I thought I might use that to transfer music by just moving files by WiFi, but I cannot get the File Manager in MPP to work. All other parts of the software appear to work just fine. When I click on the File Manager tab, and then choose either "Internal" or "External", nothing happens after that. I prefer the WiFi to USB since I'm too lazy to drag out the USB cable.This is on a Windows Vista computer, using either Firefox 4 or Internet Explorer 9 (same result either way).

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Motorola Motoactv :: Weight Goal On Portal Not Working Correctly?

May 8, 2012

The weight Goal section is not working correctly. The graph is stuck on week 8, even though I'm on week 13 it says. I updated my weight goals, but the graph never reset to the new start weight and target dates.

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Motorola Atrix 2 :: Moto Phone Portal - SMS Add Contact Not Working

Sep 5, 2012

Moto Phone Portal - when I choose "Compose" a new SMS and click "send to" if I try to drag a contact from the list at the right nothing happens - they can't be dragged, and if I try to copy and paste the contact's number - when I click paste the number shows momentartily then disappears! Useless... IE 9.0.8112.16421, Windows 7 x64 pro SP1

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Motorola Photon 4G :: USSD Code Not Working Photon 4G On GSM Network

Jan 24, 2012

using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.

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Motorola Photon 4G :: Download Of 45.4.13 Is Not Working?

Jul 16, 2012

I am trying to download the 45.4.13 update. It has been in the following state for about 4.5 hours:"An update is currently being downloaded.You will be notified when the download is complete" My guess is that it should not take 4.5 hours to download on WIFI.Is this 'hung'? Do you need to restart or something?

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Motorola Photon 4G :: HDMI Mirroring Not Working?

Sep 9, 2011

I'm trying to setup the HDMI mirroring from my Photon, but can't get it to work. When I hook the hdmi cable to the phone, something happens because the Motorola logo shows up on the TV, but I don't get a prompt to select mirroring or video out. From what I've read, that's what I expected would happen.Any ideas what could be happening? Could this possibly be a defect in the phone? Some software setup issue? The only HDMI setting I can find is hte display area, and changing that doesn't affect this.

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Motorola Photon 4G :: Ford Sync Not Working Well

Sep 8, 2011

I have a 2010 ford focus with the sync system. Every feature on the system used to work well with my bbry but now I have some issues with the photon.

1. When I use the bluetooth connection to try to stream pandora, my library starts to play automatically. It will run both applications simultaneously until I turn one off.

2. It only connects automatically about 50% of the time when I enter the car. I have two phones installed. The photon is the #1, my wife's evo is #2. It automatically connects to the evo upon entering the car with both phones, desite repeatedly re-installing. I need both installed because we trade cars often and it's a pain to re-install hers every time. it used to work fine with evo & bbry.

3. My music library does not show

On the plus side the photon lets me respond to text messages with the voice to text feature and the radio range is so good that if I move the car from out front into the driveway 60+ft away, the blue tooth STILL connects.

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Motorola Photon 4G :: Social Networking App Isn't Working

Jan 10, 2012

I've had my Photon for a few weeks now and the Social Networking App has never worked for me. I've setup all my accounts (Facebook, Twitter, etc.), but when I open the app, the only thing that comes up is the option "Add a social network". I've ended up installing TweetDeck so I can get all my social media updates in one app.

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Motorola Photon 4G :: WiFi And 4G Not Working After Update To 45.2.7?

Sep 16, 2011

I just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.

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Motorola Photon 4G :: Headphone Jack Not Working?

Sep 28, 2011

My headphone jack stopped working mysteriously after I updated my phone to Motorola's latest software. Please see post by shawnsinclair - I am having same problem. I have tried restarting phone multiple times, tried various sets of headphones, brought it into Sprint store for troubleshooting, taken out battery for longer than 5 minutes, etc. I am very dissapointed that Motorola has said they will not send me another phone while investigating the problem with this one

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Motorola Photon 4G :: Soft Keys Not Working?

Aug 6, 2012

The softkeys on my photon 4g (menu, home, back , search) have suddenly stopped working.They used to work fine before..Touchscreen is working fine but whenever i press any of the softkeys, nothing happens.. I have tried factory reset on my phone but its still the same. It has become very annoying as I am not able to go back to what i was doing since none of the soft key responds...

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Motorola Photon 4G :: Bluetooth Not Working With Hearing Aids?

Jun 16, 2012

I just got new hearing aids that are bluetooth capable everything works fine with streming music playing games and making calls the problem starts when i recieve calls i hear the phone ring and can answer but no sound after i answer the call?

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Motorola Photon 4G :: Yahoo Email Not Working Any Longer?

Mar 1, 2012

My Yahoo was working. Then I installed my work email with Corporate Sync. Yahoo worked for a few hours and then would not update. I have deleted and re-added. I can send emails from my Yahoo account to my work email but cannot download and view the emails in my Yahoo inbox. I have a Photon 4G. I have tried all steps through WI-FI, 4G, and 3G - with same result.

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Motorola Photon 4G :: Data Not Working After PRL Update Check?

Oct 28, 2011

After I update the PRL on this phone my 3G data stops working for anywhere between 1 minute and 5 minutes. It's like the phone completely loses contact with the EVDO network for up to 5 minutes before it wakes up and finds the signal again. Never happened on previous phones. Another firmware bug? Not a big deal but thought it was worth mentioning.

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Motorola Photon 4G :: Proximity Sensor Not Working While On Calls

Sep 9, 2011

I've seen this issue posted, but no updates or feedback in a while. While on a call the screen does not turn off, and I am constantly hanging up on people. I have installed the recent update that fixed the no call audio issue, and have rebooted the phone several times. The reboot will fix the problem, but only temporarily. I have also played with the pocket detection setting, and that does not make a difference. I do use bluetooth, and am thinking that it has something to do with it.

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Motorola Photon 4G :: Camera Auto-focus Not Working?

Nov 13, 2011

I purchased my Photon at the end of September, and for the most part it has been the greatest phone I have ever used. That is, until my camera stopped working correctly! I launch the camera app, and the screen switches to landscape and the camera initializes, but it will not focus!! I have to tap the screen very hard and rapidly for it to force focus, and any situation other than bright daylight will not focus at all. The phone does not even make that little clicking noise that I think it made when going into camera mode, which I believe meant that the shutter is activating (right??).

This happened once before to me, and I took the phone to a Sprint store. The rep simply toggled the image resolution from 3mp to 5mp and back, and it worked. I then left the store feeling like a dope.....until the next week when it started happening again. Now, I've tried everything to get the camera to work again, but nothing.

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Motorola Photon 4G :: LED Light Not Working When Charging Phone

Aug 6, 2011

When I charge my phone, I noticed that the notification LED does not light up at the corner to let me know its charging.

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Motorola Photon 4G :: Notification Light Not Working Properly?

Aug 1, 2011

I just got this phone and my notification light is not working properly it works on messages and on emails but not while charging or on bluetooth like the manual says it would.

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Motorola Photon 4G :: Voice Dictation Not Working From Keyboard

Dec 3, 2011

I've had this problem on and off since getting my Photon, but now I can't seem to fix it after power recycles, battery pulls, and uninstalling new apps.

When I press the microphone key on the keyboard to use voice dictation, all I see is the microphone with a red line through it and a message above that saying "Voice Initializing" and it just hangs there. I've let it do that as long as five minutes, but with no success. I can still use the Google voice search bar and the voice commands app, just can't do voice from the keyboard.

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Motorola Photon 4G :: Swype Stopped Working - Keyboard Never Appears

Dec 12, 2011

I can use other input methods but when I select Swype the keyboard never appears. Is there a way to re-install it?

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Motorola Photon 4G :: Hotmail Stopped Working Using Corporate Sync

Oct 23, 2011

hotmail was working great until yesterday on my Photon. I was using the Corporate Sync account type, using the exchange active sync settings from the official Windows Live Solution center:

[url]...

I was looking for an older email I could not find yesterday, so I decided to change my sync window from 3 day to 30 days. Right after that, all emails disappeared, and no matter how many times I tried to manually sync, nothng would show up again. Interestingly I can see all my folders, but all my folders say "no messages". Of course, when I access hotmail any other way (through Windows Live Mail on my PC or through the web, all the email is there). I have deleted the hotmail corporate sync account from the phone twice and re-setup twice, both times the installations were successful. I can always see the mail folders, but no mail messages. I also tested and found that I can send an email through hotmail.

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Motorola Photon 4G :: Sound Stops Working / Phone Will Still Vibrate And function Fine?

Jul 30, 2012

having an issue where notification sounds stop working after my photon has been on for 12 to 18 hours. The phone will still vibrate and function fine except for ringing or letting me know about alert/alarms. I am on the latest firmware 45.4.13 but this issue has been ongoing for the past 3 firmware upgrades I have done. I have done factore resets multiple times and ran nothing but stock apps for a full month but it contnues to happen. Honestly it does not bother me to remember to reboot by phone each night but i have missed two VERY important calls because I was in another room and did not hear it ring.

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Motorola :: Is Motoactv Web Portal Down

Aug 19, 2012

Is the Motoactv web portal down? I can't the login screen to come up. Tried both Chrome and Opera, no joy.

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Motorola Motoactv :: Get A Status On The Portal?

Mar 11, 2012

Matt or other Motorola moderator - Can we get a status on the portal? I can get logged in...sometimes and I was able to upload this morning's run...but I can't consistently get to the details at this point. I know it is being worked on, and I understand how that goes - I work in IT myself. All I am asking for is a status and an ETA for full functionality.

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Motorola Motoactv :: How To Sign Up To The Portal

Apr 11, 2012

Bu I really can't find where to sign UP to use the Motoactv.com Training Portal. At the top of motoactv.com it only says Sign IN..Got my MotoActv today and really, I have seen all the videos, seen all the how-to-do's and I basically know everything there is to know about the MotoActv and I am just OVEREXCITED that I got it today (along with 7 of the featured things such as the Wireless HD Headphones, bikemount, wristband, HR..))

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Motorola Motoactv :: Can't Connect To Portal

Jan 25, 2012

I've been trying to access support from Motorola about my device's inability to connect to the internet and create a Motocast ID. It is now not even giving me error messages, and Motocast isn't starting up anymore when I plug it into my computer. I don't have wi-fi as that would involve having to buy a TV and various other unneeded things to get a wi-fi package, so I use a dongle for my internet. I am really unhappy about the service from Motorola and the fact that they've released a great idea before it's actually ready to be used.

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Motorola Motoactv :: Settings On The Portal?

Dec 9, 2011

I already tried several times to change my time zone, my height and set the metric system as default. But every time I go back to the portal, it's back to the default from the site! Is it just me?

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Motorola Motoactv :: Run Not Showing Up On New Portal

Jun 20, 2012

I synced up my run wirelessly and on the watch it says it successfully completed. I sign on to the website, and I notice the new splash screen (portal update?) and my run is not on it. I can't even view the runs at all. Anytime I click on past runs, it just has those new screens telling me all the cool things portal can do.

Is this because of the updating? I'm on 1.7.3 N8, and new motocast software too.

I like my MOTOACTV, just want some type of clarity on problems. I'd rather see a "site down for a scheduled maintenance" than not being able to do anything on the site.

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Motorola Motoactv :: Portal Where's Competition Tab?

Dec 12, 2011

the MotoACTV manual referes to clicking on "Competition" on motoactv.com, but there isn't a "Competition" tab on the site.

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Motorola Motoactv :: Don't Have The Competition Tab On Portal

Mar 9, 2012

I got the new update on my motoactv.However I also understand that the portal was updated with a new cometition tab. For some reason I dont have that tab. is it possible that the portal was not updated for everyone?

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