Motorola Photon 4G :: Data Not Working After PRL Update Check?
Oct 28, 2011
After I update the PRL on this phone my 3G data stops working for anywhere between 1 minute and 5 minutes. It's like the phone completely loses contact with the EVDO network for up to 5 minutes before it wakes up and finds the signal again. Never happened on previous phones. Another firmware bug? Not a big deal but thought it was worth mentioning.
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Oct 14, 2011
I am using a Photon on Sprint's 3G EVDO network. When I open the Settings application, and click on the option to check for Motorola software update, the following screen is displayed: "Check for update is not available at this time. Try again later." When I am on a Wi-Fi network, a similar message is displayed (no screenshot): "Your device is up to date! No update is necessary at this time." Can somebody please provide more information as to what specifically is causing the message in my screenshot below to appear?
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Oct 13, 2011
Well after installing the new update that came out yesterday my phone's data no longer works.3G dead.4G dead.Only wifi works.I have rebooted twice and still nothing.
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Sep 16, 2011
I just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.
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Oct 4, 2012
The wifi antenna regularly turning itself on to check for signal is a cool feature, but it opens over running applications causing the background application to freeze (most notable with my flashlight app) or run without me and not accept any input (many games). Set this to only request to connect to a network if no other apps are running.
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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Dec 15, 2011
Does anyone use the Data Manager in Setting menu to check how much data they have been downloading via mobile network?
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Jan 25, 2012
I am using Photon in India with prepaid GSM but couldn't connect to 3G while EDGE is working fine with all APN settings.
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Oct 5, 2011
I have all the maintenance releases and it still happens. I've tried changing the APN but no go. This applies to roaming in areas I've always been able to send MMS and basically says it wants a data connection even though I have roaming data set and working.
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Oct 16, 2011
Any way to pull all my pics and videos and files etc., from my photon 4G without having it on the home screen. The reason being because my phone will not boot up onto the main screen and I have to do a factory reset. I have been taking out the battery and starting it back up for 2 days now and it still wont come back on. I have tons of videos and pics and notes that I need off my phone before I hard reset it so I can use my phone again...
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Oct 16, 2012
I saw similar questions in the forum but none of them had a working answer and I tried all the different solutions and none of them worked.Also none of the other threads described the issue exactly as I am going to describe it below:When spending the entire day within WiFi signal or when disabling cellular data, my phone lasts for 16+ hours with at least 30% battery leftThis includes normal use of the phone - some browsing, some talking and some playingWhen out of WiFi signal and with cellular data enabled (i.e. phone is on 3G) without using the phone at all.
screen is locked the whole time, the phone heats up and battery is drained within 2 hoursLooking at CPU usage when the phone heats up shows that the only component using relatively a lot of CPU is "Android System" but always less than 50%Looking at the battery usage "Display" and "Phone Idle" are always on topThe interesting part is looking at data usage - On the instances that the phone was heating up while on 3G and not doing anything with it (no application is running and the phone is locked)"Contacts"application is always on top with about 1MB of data usage per hour and no other application is even close to itAs an experiment I removed all the accounts from my phone so that I have no contacts at all and no server to sync or try to sync the contacts with and the result was the same - phone heats up, battery drained and Contacts is on top of the data usageMy conclusions from this are that the reason for the battery drain is usage of 3G data and that the Contacts application is the one in charge of the data usage.
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Aug 31, 2011
The data sheet [URL] shows the GSM frequencies as "GSM 850/900/1900".
The Sprint box for the Photon 4G shows the frequencies as "The GSM frequency band of 850/900/1800/1900" and adds "The UMTS frequency band of 850/1900/2100" (instead of WCDMA). I presume if the Photon could handle HSPA+ it would be mentioned by Motorola Mobility or Sprint.
Given the importance of the 1800 GSM band througout the world, shouldn't the Motorola Mobility Data Sheet be updated? (Given that Sprint is correct)
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Jun 5, 2011
I have been checking for the latest update for a few days now and keep getting the message: "Check for update was not available at this time. Try again later." Is this because the GB update is being rolled out in stages still or is there a problem with my particular phone's ability to update?
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Feb 16, 2012
The spell checking feature on this Moto Triumph appears not to function. Yes, Quick Fixes, Auto Capitalization,Auto-Complete are all checked.
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May 30, 2012
I am unable to Factory Reset my Motorola Photon. Whenever, I try to reset it wipes data & settings upto May 12, 2012. It would not delete/wipe anything prior to that date.
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Dec 14, 2011
For a few weeks I've been checking for the update and it's STILL saying "check for update is not available at this time. Try again later." Anyone know if a factory data will fix thus and let me pull the update? Im getting fast fed up with this. Ihad all the faith in the world that this update would redeem the bionic of it's failings but IT CAN'T EVEN GET THE UPDAT
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Sep 28, 2011
Last night when I turned on my wifi at home, the wifi and phone signal bars appeared but were gray and I had no internet/data connection. I checked the wifi settings which indicated I was connected with good to excellent signal. Toggled the Wifi on and off several times, and turned phone on and off, which did not work. Went into wifi settings and told it to forget settings and reconnected, same result. When I turn off wifi, 3G appears and data connection is restored. Left the phone on in the media dock all night, and this morning when I turned on wifi, all was fine. What does gray signal bar mean?
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Nov 29, 2011
I just paid my Verizon Bill... and it had me Elegible for an Upgrade.. it still says July 2012.. but it also has a note You are eligible for an Upgrade. It has been a year on My Line.. and I had complained they did awaw with the VIP.. and the New Every 2.. The words New Every 2 are Back on my page also. So I am asking.. If you have checked your Status lately.?
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Dec 30, 2012
When checking for system update, all I get is perpetual checking for update... it doesn't give you the up to date message anymore. Have tried #35468# for log in, but no help. Thought service updates were still being supported?
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May 27, 2012
When I go to setting>About Phone>System Updates, it replied with "Check for update is not available at this time. Try again later". I lasted for a month until now.
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Jul 13, 2012
Tried to update yesterday, downloaded and tried to install. Phone reboots and I get an android guy with an exclamation mark. When phone restarts, a notification pops up saying the update was not installed.
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Oct 24, 2011
Have tried may times in the last two weeks and everytime I get an error that the update failed to install. Below is the error logged when pushing up vol+down vol at the update screen.
Finding update package...
Opening update package...
Verifying update package...
[Code].....
There has been alot of activity in a post that shows answered so I am starting a new thread as this has not been resolved.
Today is my 13th day of Sprint's 14 day return policy and I will be returning first thing in the morning for a Galaxy S II if not resolved.
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Oct 15, 2011
Just wondering if anyone else is having this problem. I type the address into my browser, and it says the link is broken. Does it have to be through firefox?
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Jul 16, 2012
I am trying to download the 45.4.13 update. It has been in the following state for about 4.5 hours:"An update is currently being downloaded.You will be notified when the download is complete" My guess is that it should not take 4.5 hours to download on WIFI.Is this 'hung'? Do you need to restart or something?
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Oct 28, 2011
I was curious to see if there was an update for it and went to its page in the market and it says its not available for my carrier?I kept getting the little yellow triangle.
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Oct 14, 2011
I woke up today to find a download in the notification list on my Photon.It was stuck at 14% for a good amount of time, so I powered it off and on again.I came on here and found out that an update had been released so I went into my Settings About phone and tried to update the Motorola Software, and now I'm getting the message in the subject.I've tried Googling the problem, tried clearing caches, etc, but I still can't download the update manually.
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Nov 1, 2011
I have noticed that the volume is low after last update, when i first got the phonw it was loud and clear. After the update i can hardly here the alamr anymore. My ringtones are low as well, even playing back music. Is anybody else having this issue, any suggestions?.
One more thing, i also tested it out, by going to the sprint store checking the floor model and comparing it to mine, it was way louder and didnt have the latest update.
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Sep 9, 2011
I'm trying to setup the HDMI mirroring from my Photon, but can't get it to work. When I hook the hdmi cable to the phone, something happens because the Motorola logo shows up on the TV, but I don't get a prompt to select mirroring or video out. From what I've read, that's what I expected would happen.Any ideas what could be happening? Could this possibly be a defect in the phone? Some software setup issue? The only HDMI setting I can find is hte display area, and changing that doesn't affect this.
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Sep 8, 2011
I have a 2010 ford focus with the sync system. Every feature on the system used to work well with my bbry but now I have some issues with the photon.
1. When I use the bluetooth connection to try to stream pandora, my library starts to play automatically. It will run both applications simultaneously until I turn one off.
2. It only connects automatically about 50% of the time when I enter the car. I have two phones installed. The photon is the #1, my wife's evo is #2. It automatically connects to the evo upon entering the car with both phones, desite repeatedly re-installing. I need both installed because we trade cars often and it's a pain to re-install hers every time. it used to work fine with evo & bbry.
3. My music library does not show
On the plus side the photon lets me respond to text messages with the voice to text feature and the radio range is so good that if I move the car from out front into the driveway 60+ft away, the blue tooth STILL connects.
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