Well after installing the new update that came out yesterday my phone's data no longer works.3G dead.4G dead.Only wifi works.I have rebooted twice and still nothing.
View 2 RepliesAfter I update the PRL on this phone my 3G data stops working for anywhere between 1 minute and 5 minutes. It's like the phone completely loses contact with the EVDO network for up to 5 minutes before it wakes up and finds the signal again. Never happened on previous phones. Another firmware bug? Not a big deal but thought it was worth mentioning.
View 2 Replies View Relatedi bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
View 12 Replies View RelatedSo now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
View 6 Replies View RelatedI am using Photon in India with prepaid GSM but couldn't connect to 3G while EDGE is working fine with all APN settings.
View 3 Replies View RelatedI have all the maintenance releases and it still happens. I've tried changing the APN but no go. This applies to roaming in areas I've always been able to send MMS and basically says it wants a data connection even though I have roaming data set and working.
View 15 Replies View RelatedAny way to pull all my pics and videos and files etc., from my photon 4G without having it on the home screen. The reason being because my phone will not boot up onto the main screen and I have to do a factory reset. I have been taking out the battery and starting it back up for 2 days now and it still wont come back on. I have tons of videos and pics and notes that I need off my phone before I hard reset it so I can use my phone again...
View 15 Replies View RelatedI saw similar questions in the forum but none of them had a working answer and I tried all the different solutions and none of them worked.Also none of the other threads described the issue exactly as I am going to describe it below:When spending the entire day within WiFi signal or when disabling cellular data, my phone lasts for 16+ hours with at least 30% battery leftThis includes normal use of the phone - some browsing, some talking and some playingWhen out of WiFi signal and with cellular data enabled (i.e. phone is on 3G) without using the phone at all.
screen is locked the whole time, the phone heats up and battery is drained within 2 hoursLooking at CPU usage when the phone heats up shows that the only component using relatively a lot of CPU is "Android System" but always less than 50%Looking at the battery usage "Display" and "Phone Idle" are always on topThe interesting part is looking at data usage - On the instances that the phone was heating up while on 3G and not doing anything with it (no application is running and the phone is locked)"Contacts"application is always on top with about 1MB of data usage per hour and no other application is even close to itAs an experiment I removed all the accounts from my phone so that I have no contacts at all and no server to sync or try to sync the contacts with and the result was the same - phone heats up, battery drained and Contacts is on top of the data usageMy conclusions from this are that the reason for the battery drain is usage of 3G data and that the Contacts application is the one in charge of the data usage.
The data sheet [URL] shows the GSM frequencies as "GSM 850/900/1900".
The Sprint box for the Photon 4G shows the frequencies as "The GSM frequency band of 850/900/1800/1900" and adds "The UMTS frequency band of 850/1900/2100" (instead of WCDMA). I presume if the Photon could handle HSPA+ it would be mentioned by Motorola Mobility or Sprint.
Given the importance of the 1800 GSM band througout the world, shouldn't the Motorola Mobility Data Sheet be updated? (Given that Sprint is correct)
I am unable to Factory Reset my Motorola Photon. Whenever, I try to reset it wipes data & settings upto May 12, 2012. It would not delete/wipe anything prior to that date.
View 14 Replies View RelatedLast night when I turned on my wifi at home, the wifi and phone signal bars appeared but were gray and I had no internet/data connection. I checked the wifi settings which indicated I was connected with good to excellent signal. Toggled the Wifi on and off several times, and turned phone on and off, which did not work. Went into wifi settings and told it to forget settings and reconnected, same result. When I turn off wifi, 3G appears and data connection is restored. Left the phone on in the media dock all night, and this morning when I turned on wifi, all was fine. What does gray signal bar mean?
View 1 Replies View RelatedTried to update yesterday, downloaded and tried to install. Phone reboots and I get an android guy with an exclamation mark. When phone restarts, a notification pops up saying the update was not installed.
View 4 Replies View RelatedHave tried may times in the last two weeks and everytime I get an error that the update failed to install. Below is the error logged when pushing up vol+down vol at the update screen.
Finding update package...
Opening update package...
Verifying update package...
[Code].....
There has been alot of activity in a post that shows answered so I am starting a new thread as this has not been resolved.
Today is my 13th day of Sprint's 14 day return policy and I will be returning first thing in the morning for a Galaxy S II if not resolved.
I just got a droid turbo and installed the recommended updates. It has changed the look of my keyboard and I would like to go back to the original one. How do I do this?
View 4 Replies View RelatedAfter installing the Jelly Bean update on my Razr Maxx, I have been unable to connect to WiFi. I have factory reset, reset my router and wiped the cache.
View 2 Replies View RelatedI was curious to see if there was an update for it and went to its page in the market and it says its not available for my carrier?I kept getting the little yellow triangle.
View 15 Replies View RelatedI woke up today to find a download in the notification list on my Photon.It was stuck at 14% for a good amount of time, so I powered it off and on again.I came on here and found out that an update had been released so I went into my Settings About phone and tried to update the Motorola Software, and now I'm getting the message in the subject.I've tried Googling the problem, tried clearing caches, etc, but I still can't download the update manually.
View 15 Replies View RelatedI have noticed that the volume is low after last update, when i first got the phonw it was loud and clear. After the update i can hardly here the alamr anymore. My ringtones are low as well, even playing back music. Is anybody else having this issue, any suggestions?.
One more thing, i also tested it out, by going to the sprint store checking the floor model and comparing it to mine, it was way louder and didnt have the latest update.
I finished my first indoor run today and the run data on the motoactv device and treadmill don't match. I completed my workout and came home and synced my data. Is there a way to update the run data on the website to match the treadmill data or does the update have to happen on the device prior to syncing?
View 1 Replies View RelatedAfter the last update to 45.3.6.MB855.Sprint.en.US (4.5.1A-1_SUN-198_6) my 4G signal does not stay active but for a minute then it ZZZ out and/or I lose data. Have to revert to 3G. One time I could not turn it on at all until a reboot. No error messages no other issues.
I guess I'll await the next update but it is annoying. a 4G phone that rarely runs as 4G lately.
in the other thread it was asked that we make individual threads for each ota update error. The one i am experiencing is for the file/system/app/AccountAndSyncSettings.apk failing validation. It claims that the "assert failed" at this file.I just bought this and haven't modded anything or even know how too. I did however buy the lapdock and it will be at my door in a couple days, i really want this update so it works.also it fails with status
View 4 Replies View RelatedI've tried installing the official Motorola update 4 times and every time it is unsuccessful. The update says it is available for download, then downloads and asks to be installed. I choose to install it and the phone reboots. It then goes to the progress screen, gets to about 40%, and then shows the triangle with exclamation mark inside of it. Then the phone reboots and pops up a message saying update failed.
I have done 2 full factory updates (erased all memory), called Sprint, talked to a Motorola level 2 tech, and gotten nothing. No one has even tried to troubleshoot this issue or recommend anything.
why wifi was working when the update came down and now it refuses to work? I press the toggle to turn on wifi and I am greeted with "error" in little letters under it.you managed to actually make this useless to me down here! B/C the SIM/APN issue was screwed up I was running my data over a mifi type device down here and now you've made the phone useless!and yes I have now rebooted multiple times after the "must have update" that you forced onto my phone with no warning?
View 15 Replies View RelatedI have read the discussions to date and it seems there is no answer for this install update problem or I missed it. what the fix is for this and if there isn't one is Motorola working on one.
View 2 Replies View RelatedI just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.
View 8 Replies View RelatedI got the OTA update today, and when I downloaded it, my battery was fully charged. When the update was installed and the phone rebooted, the battery was down under 10% and is taking forever to charge. Is this a bad side effect of today's update or did the battery somehow get fried during the update process?
View 4 Replies View RelatedRunning 45.4.13 with Voicemail App Version T.5.2.0.26, I have the following issue:
1. I get voicemails
2. When I try to retrieve the voicemail I cannot play it and an errors pops saying "Unable to Play"
3. I have to reboot the phone in order to retrieve voicemail.
4. I do get a dialog that something about verifying account information.
I don't have any third party apps installed related to voicemail. This behavior started happening after the update.
It broke my phone... I can no longer turn on 4G or turn on the wireless. I found this out within 5 minutes of installing the update.I have not played with the phone enough to find out if it broke anything else. I press the buttons, or icons on the screen to turn these on, and they do nothing. I can hold on the icon and it will allow you to move them though
View 15 Replies View RelatedIs there a setting to allow a caller to be heard through the vehicle speakers while not muting the microphone?
The reason I ask is when I connect the Photon to the vehicle navigation dock it defaults the calls to speakerphone (not the vehicle speakers) and if I turn the speakerphone off the caller can be heard through the car speakers BUT the caller cannot hear me.
I have a Photon that I purchased new March 2012 with 45.3.6. I have never rooted however the update to 45.4.13 will not load. I have done factory reset, both from settings and hard reset. It will download the update fine, it just gets the triangle!. At about 1/4 of the way to updating then will restart and say update failed. I have tried more then 10+ times and nothing works. I even took it to 2 different Sprint stores and they couldn't get it to work also. They wanted to charge me to do anything more to the phone. I haven't been able to get the info on holding the volume up and down key, it goes away too fast.
View 8 Replies View RelatedI am using a Photon on Sprint's 3G EVDO network. When I open the Settings application, and click on the option to check for Motorola software update, the following screen is displayed: "Check for update is not available at this time. Try again later." When I am on a Wi-Fi network, a similar message is displayed (no screenshot): "Your device is up to date! No update is necessary at this time." Can somebody please provide more information as to what specifically is causing the message in my screenshot below to appear?
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