I have read the discussions to date and it seems there is no answer for this install update problem or I missed it. what the fix is for this and if there isn't one is Motorola working on one.
View 2 Repliesi bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
View 12 Replies View RelatedJust got the device the day before yesterday and I am admittedly still getting acclimated. I tried using a full mp3 of a favorite song as a ringtone by connecting the phone to my PC, and placing a copy of the mp3 in the "phone>ringtones" folder via the PC. I then disconnected phone from computer, and accessing phone, went to the "settings>sound>phone ringtone" menu, found the file in the menu (and presumably therefore recognized by the phone) and selected it. The next call that I received on the phone however, produced a generic factory ringtone. I checked the ringtone setting on the phone and it states "unknown ringtone". Another suggestion elsewhere online advised trimming the mp3 to approx 30 secs and reassigning the new smaller file with the phone. I tried that and what met with the same result, the phone resorting to a generic factory ringtone despite my added tone showing up in the menu.
View 1 Replies View RelatedI am just receiving my Motorola Defy.But I can't transfer files between computer and phone : the MTP driver has a bad installation.I have a message (not exact I translate because I'm in french): "bad service in INF file"I have tried reboot, uninstall and re-install, by the hand or by the Motorola drivers installer (I have dowladed the last version). Nothing.
View 2 Replies View RelatedSo now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
View 6 Replies View RelatedI apologize if this has been addressed already, but I've reached my limit of patience with search engines and forum web sites for one day. The issue: on a Motorola Droid pro, running 2.3.2, CompanionLink's Outlook sync ran reasonably well, although it required some odd steps which they claim are driven by the OS. After the Android 2.3.3 update, CompanionLink (AKA DejaOffice) fails consistently and without useful error output. The software on the PC side does not recognize that sync has started on the device side -- which is how it's supposed to work on a Droid -- and never runs to completion.
The PCs in question are running either Windows 7 Pro 64 or Windows XP. Both exhibit similar symptoms. CompanionLink tech support has been useless -- by definition, since they haven't solved my problem. They appear to be being slammed with a large number of cases reported and have no plan they're willing to discuss to address the problem. So: (The two most common, turning off bluetooth and turning off USB debugging, don't work for me, by the way. Already tried 'em.) Any other product for syncing at least Outlook contacts and calendar with Droid?
on a Motorola Droid pro, running 2.3.2, CompanionLink's Outlook sync ran reasonably well, although it required some odd steps which they claim are driven by the OS. Regardless, after the Android 2.3.3 update, CompanionLink (AKA DejaOffice) fails consistently and without useful error output. The software on the PC side does not recognize that sync has started on the device side -- which is how it's supposed to work on a Droid -- and never runs to completion. The PCs in question are running either Windows 7 Pro 64 or Windows XP. Both exhibit similar symptoms.
CompanionLink tech support has been useless -- by definition, since they haven't solved my problem. They appear to be being slammed with a large number of cases reported and have no plan they're willing to discuss to address the problem. So:
(The two most common, turning off bluetooth and turning off USB debugging, don't work for me, by the way. Already tried 'em.) Anybody else have another product for syncing at least Outlook contacts and calendar with Droid?
Tried to update yesterday, downloaded and tried to install. Phone reboots and I get an android guy with an exclamation mark. When phone restarts, a notification pops up saying the update was not installed.
View 4 Replies View RelatedHave tried may times in the last two weeks and everytime I get an error that the update failed to install. Below is the error logged when pushing up vol+down vol at the update screen.
Finding update package...
Opening update package...
Verifying update package...
[Code].....
There has been alot of activity in a post that shows answered so I am starting a new thread as this has not been resolved.
Today is my 13th day of Sprint's 14 day return policy and I will be returning first thing in the morning for a Galaxy S II if not resolved.
I was curious to see if there was an update for it and went to its page in the market and it says its not available for my carrier?I kept getting the little yellow triangle.
View 15 Replies View RelatedI woke up today to find a download in the notification list on my Photon.It was stuck at 14% for a good amount of time, so I powered it off and on again.I came on here and found out that an update had been released so I went into my Settings About phone and tried to update the Motorola Software, and now I'm getting the message in the subject.I've tried Googling the problem, tried clearing caches, etc, but I still can't download the update manually.
View 15 Replies View RelatedI have noticed that the volume is low after last update, when i first got the phonw it was loud and clear. After the update i can hardly here the alamr anymore. My ringtones are low as well, even playing back music. Is anybody else having this issue, any suggestions?.
One more thing, i also tested it out, by going to the sprint store checking the floor model and comparing it to mine, it was way louder and didnt have the latest update.
I'm trying to root Galaxy S6 G9200 HongKong Dual Sim edition with CF-Auto Root but it failed and showed:
Installation Failure
You need to unlock your device to install a custom OS.
For information about how to unlock, please refer to your device information at [URL]....
Please press the power key to restart.
Is it due to locked bootloader???
After the last update to 45.3.6.MB855.Sprint.en.US (4.5.1A-1_SUN-198_6) my 4G signal does not stay active but for a minute then it ZZZ out and/or I lose data. Have to revert to 3G. One time I could not turn it on at all until a reboot. No error messages no other issues.
I guess I'll await the next update but it is annoying. a 4G phone that rarely runs as 4G lately.
in the other thread it was asked that we make individual threads for each ota update error. The one i am experiencing is for the file/system/app/AccountAndSyncSettings.apk failing validation. It claims that the "assert failed" at this file.I just bought this and haven't modded anything or even know how too. I did however buy the lapdock and it will be at my door in a couple days, i really want this update so it works.also it fails with status
View 4 Replies View RelatedI've tried installing the official Motorola update 4 times and every time it is unsuccessful. The update says it is available for download, then downloads and asks to be installed. I choose to install it and the phone reboots. It then goes to the progress screen, gets to about 40%, and then shows the triangle with exclamation mark inside of it. Then the phone reboots and pops up a message saying update failed.
I have done 2 full factory updates (erased all memory), called Sprint, talked to a Motorola level 2 tech, and gotten nothing. No one has even tried to troubleshoot this issue or recommend anything.
why wifi was working when the update came down and now it refuses to work? I press the toggle to turn on wifi and I am greeted with "error" in little letters under it.you managed to actually make this useless to me down here! B/C the SIM/APN issue was screwed up I was running my data over a mifi type device down here and now you've made the phone useless!and yes I have now rebooted multiple times after the "must have update" that you forced onto my phone with no warning?
View 15 Replies View RelatedWell after installing the new update that came out yesterday my phone's data no longer works.3G dead.4G dead.Only wifi works.I have rebooted twice and still nothing.
View 2 Replies View RelatedI just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.
View 8 Replies View RelatedI got the OTA update today, and when I downloaded it, my battery was fully charged. When the update was installed and the phone rebooted, the battery was down under 10% and is taking forever to charge. Is this a bad side effect of today's update or did the battery somehow get fried during the update process?
View 4 Replies View RelatedRunning 45.4.13 with Voicemail App Version T.5.2.0.26, I have the following issue:
1. I get voicemails
2. When I try to retrieve the voicemail I cannot play it and an errors pops saying "Unable to Play"
3. I have to reboot the phone in order to retrieve voicemail.
4. I do get a dialog that something about verifying account information.
I don't have any third party apps installed related to voicemail. This behavior started happening after the update.
It broke my phone... I can no longer turn on 4G or turn on the wireless. I found this out within 5 minutes of installing the update.I have not played with the phone enough to find out if it broke anything else. I press the buttons, or icons on the screen to turn these on, and they do nothing. I can hold on the icon and it will allow you to move them though
View 15 Replies View RelatedIs there a setting to allow a caller to be heard through the vehicle speakers while not muting the microphone?
The reason I ask is when I connect the Photon to the vehicle navigation dock it defaults the calls to speakerphone (not the vehicle speakers) and if I turn the speakerphone off the caller can be heard through the car speakers BUT the caller cannot hear me.
I have a Photon that I purchased new March 2012 with 45.3.6. I have never rooted however the update to 45.4.13 will not load. I have done factory reset, both from settings and hard reset. It will download the update fine, it just gets the triangle!. At about 1/4 of the way to updating then will restart and say update failed. I have tried more then 10+ times and nothing works. I even took it to 2 different Sprint stores and they couldn't get it to work also. They wanted to charge me to do anything more to the phone. I haven't been able to get the info on holding the volume up and down key, it goes away too fast.
View 8 Replies View RelatedI am using a Photon on Sprint's 3G EVDO network. When I open the Settings application, and click on the option to check for Motorola software update, the following screen is displayed: "Check for update is not available at this time. Try again later." When I am on a Wi-Fi network, a similar message is displayed (no screenshot): "Your device is up to date! No update is necessary at this time." Can somebody please provide more information as to what specifically is causing the message in my screenshot below to appear?
View 3 Replies View RelatedI just wanted confirmation as to whether or not Photon users who are affected by the failed update can utilize the Lapdock 100 still (as one of the things stated in the update was Lapock support). I would figure that we should still be able to use the dock because the other docks have been out for a while now and they too use webtop, however I wanted to be sure before I purchased the dock if possible (as I want to pick up the dock as soon as possible).
View 10 Replies View RelatedSo about half an hr ago i got a prompt to update my phone to (45.2.5.en.US) and it installed successfully, then I had problems with WiFi and so restarted my phone, now when I try to access any app that requires WiFi it seems as though it doesn't read it. The browser works fine, but any other app doesn't.
View 2 Replies View RelatedAfter I update the PRL on this phone my 3G data stops working for anywhere between 1 minute and 5 minutes. It's like the phone completely loses contact with the EVDO network for up to 5 minutes before it wakes up and finds the signal again. Never happened on previous phones. Another firmware bug? Not a big deal but thought it was worth mentioning.
View 2 Replies View RelatedMy contacts are updated through CompanionLink with my Palm Desktop. There are duplicates of almost all of the contacts after the sync is completed. To remove the duplicates I use Contact Remover. Each duplicate is reviewed with this program and indicates either "Account Motorola" or Account MyGmail Address.
How do I stop this duplication during every update from my desktop?
After the recent update was push to my phone... My Home applicaion fails to start in an endless cycle. No matter what happens the home application attempts to start and fails. The only way to stop the loop is to just let the phone sit there with error message box displayed.I have wiped and factor reset the device twice and get the same result with the excpetion that now the only way to shutdown the phone is pull the battery.I have another Photon that updated just fine. Is there any hope... Can I download the update to my computer, transfer to update to SD and update via SD card. As of right now I do not know where to get the update from.
View 5 Replies View Relatedlooking around here a couple days ago I saw talk about the update rolling out 'soon', and I decided to check my phone and see if it saw any updates. And it did, when I hit check for system updates it finds the one they were looking for testers for a couple weeks ago, only after I hit download (I've done it 3 times already) and it downloads, I hit install, and my phone powers off, it goes to the screen with the little box, and an arrow, and and android guy, and the progress bar only gets about half way before it suddenly reboots its self, and I'm still on the same version, with an update telling me it's available and if I want to download it when I go back into the about phone in settings
View 2 Replies View Related