Motorola Photon 4G :: Duplicate Contacts After Desktop Update?
Oct 18, 2011
My contacts are updated through CompanionLink with my Palm Desktop. There are duplicates of almost all of the contacts after the sync is completed. To remove the duplicates I use Contact Remover. Each duplicate is reviewed with this program and indicates either "Account Motorola" or Account MyGmail Address.
How do I stop this duplication during every update from my desktop?
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Aug 22, 2011
I have just returned from the Sprint store where they reset my Photon and synced with my old phone after I couldn't get rid of my duplicate contacts. I looked in the store and my phone had single recordings of the contacts, for a total of around 600. I came home, signed in and synced with GMail which only has 3 contacts and was trying to figure out how to send my phone contacts to Gmail. I'm not sure what I did but I suddenly have 1200 contacts on my phone and onl,y 3 contacts in Gmail.
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Aug 11, 2011
I had an EVO. it synced all my facebook contacts with my phonebook contacts. So i could look at pics and statuses from my phonebook. Im assuming this phonebook doesnt work that way. it added facebook contacts before i got to add my real contact list. so now there are doubles of some ppl . and some of my contacts that dont have their phone #'s on fb, i cant link them to my contacts like the EVO would. Also, some contacts that i had linked to facebook show up now with a NOTE under them with a HTClink:for their facebook. (if you can understand that) Also the contacts that say they do have a facebook. when i click go to their page. its just goes to mine. so the links must be screwed up.
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Jul 26, 2011
I just purchased my Atrix phone this past Sunday and then updated it Sunday evening. Now I can't find how to link duplicate contacts. how to do this?
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Nov 7, 2011
My wife's Photon was stolen. When I went to restore her contactson her replacement phone, it showed she had 7200 contacts!She should only have around 180. I went on her phone and the is 44 entries for every person.They have a Motorola service contact" heading on each one.
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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Sep 15, 2011
I downloaded a couple of new apps last night to help me manage my Photon a bit tighter. I downloaded Sleep Silencer (turns ringer off at night) as well as Easy Profiles (same idea - allows me to change profiles quickly so I can give my wife some rest from the notifications/ringer after 11pm). Also downloaded a new app I'd never seen before called UltimateFavs Pro Free (a nifty carousel of apps via double clicked Home button).
Well...one of these apps is now causing an issue I have no idea how to resolve. The Home/Desktop screen is black/blank. Nothing I do will get it back up again. However, everything is still working...all my notifications are coming in...but I can't read them...phone is ringing...but I cannot answer
I'm looking for a way to boot into "SAFE MODE" so I whatever process is downloading at bootup will STOP and let me get to the Home screen. Once I do that, I'll delete these apps 1 at a time until I find the one causing it.
I've looked on this thread and cannot find the steps to boot into Safe Mode. I think it's Volume Down while turning on handset, but that gets me to FastBoot and I'm not sure what that is?
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Jul 7, 2015
Have over 24,000 contacts that keep duplicating. Google not merging & claim merging is completed which it isn't. Need an app to merge duplications without losing any information such as different phone numbers, different addresses, important dates, notes all contained within each contact. Contacts showing lots of (No Name) and Unknown within contacts list.
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Sep 20, 2011
When I synced my iPhone 3 to my Motonav, it seemed to take a very long time at the Administrator screen and I don't have that many contacts. I also don't see a progress indicator on the Nav so I tapped OK and synced again. All my contacts were synced, but now they're in the Nav twice. How do I delete the duplicates? Or wipe them all out and start fresh?
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Feb 24, 2010
Somethng happened to my BB contacts. I sync via the USB to Lotus Notes. I have noticed that recently, it only syncs a few contacts (the rest remaining on my BB). After hours of searching, it appears that I have 2 DESKTOPS on my BB; only one of which syncs. Can I (a) combine both to sync the lot back to Lotus or (b) move the contacts on the BB from one to the other?
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Sep 12, 2010
I has installed the Desktop Manager in August and I'm SURE I stored all my contacts from address book (over 300 personal and prof. number) as well as all my pictures and docs. After my telephone was stolen, I purchased a new 9700 model, and ran the update via the Desktop Manager, but unfortunately, not all my contacts are here. The application just retrieved a few email address. I am definitely sure my previous address book is stored somewhere in my PC and could be reloaded.
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Jan 2, 2012
never really noticed this as a problem until this past week. When I purchased the phone, I imported my contact list, and that worked out perfectly. Since that time I have not really had the need to save many numbers, but the ones I HAVE saved, I cannot find in my contact list at all...., when I dial their number, the name I typed comes up and they show up in the recent calls list. For example.. I saved the woman who cuts my hair as "Hair Kelly" I can't find it in my contact list, but when I dial her number, it shows up as "Hair Kelly"
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Apr 2, 2012
I just purchased my phone. I can't view any of my contacts that have only an organization name. I can't view contacts that do not have a first name either. Do I not have a setting correct? Even if I create a new contact I still can't view it.
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Oct 19, 2011
I am trying to get contacts from my MoPho contacts list in to gmail contacts. I have not installed any apps for syncing to my PC, but would be willing to add apps if necessary.
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Jan 10, 2012
I sync with Google contacts and my Mac Addressbook contacts which have birthdays input for most people. On my Photon Contacts List, no birthday field exists.
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Sep 2, 2011
I have several entry's in my phone contacts (set up as google contacts) where they have no first or last name and only and organization name (i.e. ABC Plumbing Supply). The name shows up in my contact list on my phone, however, when I search for these contacts, either with the search function in the contacts app, or the search glass in the bottom right corner, I do not get these contacts in my search query.I saw another thread where someone had to do a hard reset which seemed to fix this. I really would like to avoid that if possible...Another thread said to clear the contact storage cache - mine currently has 0 kb and is not selectable.
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Sep 20, 2011
I recently synced outlook, google account, facebook, linked-in etc on my phone. In my contacts folder in outlook (on laptop), my contact list shows my google/facebook/phone contacts and multiplys these contacts thousands of times, literally. I'm up to like 170,000 contacts and its the same 80 people. Its as if its syncing over and over on a continuous loop infinitely?
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Mar 16, 2012
Unfortunately i deleted yahoo.contacts 2.3.5 and yahoo.mail.authenticator 2.3.5 like an idiot and now everytime i open my contacts and click to open someones name it force closes everytime it was a very dumb mistake and i seriously need this fixed where i can redownload these two apps cause ive been trying to find them
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Jan 6, 2012
I just discovered that the Photon doesn't allow adding local (phone) contacts??? The documentation even says an e-mail account has to be set up before you can add a contact to the phone..
So, every contact I've added as been added as a gmail contact. Somehow I have some local contacts on my phone, I think they came over from my Epic.
The problem with this (other than the obvious requirement to have an e-mail account to put someone's phone number my phone!) is that some applications that synch only look at local contacts. For example, I was trying to figure out why another QIK user that is in my address book wouldn't synch and get the QIK user information, yet some of my others did. I found out that all of the ones that did, are local contacts (that were added back on my Epic and moved to this phone). Any contact added via this phone (thus as a Google contact) won't synch with QIK.
Sure, Moto could point fingers at QIK, but this seems like it could happen with others, as they would certainly expect local contacts to be there.
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Aug 15, 2011
When I started my phone for the first time, it automatically synched my GMail contacts, which I really don't want on the phone. On other Android phones, there was a way to clear the data in Contacts Storage when you went into the app through the app menu. That option is "greyed out" on the Photon, so I can't just erase all the contacts and let my Outlook contacts automatically repopulate.Is there another way to clear Contacts Storage without doing a reset? I"m sure I could get rid of them by starting over, but they I lose all the customization I've already done.
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Oct 31, 2011
Anyone know how to set ringtones to individual contacts?
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Aug 31, 2011
I thought I was imagining this for a while but I can confirm for sure that my Photon loses track of the default number for a contact.
I wernt throught the 5 people in my dialer favorites and selected the default number i.e. work/mobile for each one. Now none of them have a default number selected. Is anyone else experiencing this? It drives me nuts. I have not been able to determine if it is my travel outside of the US and switching numbers that causes it or not. Either way I would not expect that to change my default selections.
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Apr 25, 2012
is there any way to add a new contact in my phone without having to save them in an email account? I am only given the option to save them in either my gmail or yahoo account and I don't want them saved in either.
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Nov 21, 2011
I do not want my contacts stored ANYWHERE except on my phone and on my laptop (Outlook; not using exchange server).However, when I try to create a new contact, the phone asks me to select a gmail account.It does not offer any option to select something other than a gmail account.I have accessed all menu settings and have limited my gmail accounts to only syncing gmail.There must be an option to create a new contact without linking it to a gmail account.
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Jul 13, 2012
Tried to update yesterday, downloaded and tried to install. Phone reboots and I get an android guy with an exclamation mark. When phone restarts, a notification pops up saying the update was not installed.
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Oct 24, 2011
Have tried may times in the last two weeks and everytime I get an error that the update failed to install. Below is the error logged when pushing up vol+down vol at the update screen.
Finding update package...
Opening update package...
Verifying update package...
[Code].....
There has been alot of activity in a post that shows answered so I am starting a new thread as this has not been resolved.
Today is my 13th day of Sprint's 14 day return policy and I will be returning first thing in the morning for a Galaxy S II if not resolved.
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Nov 23, 2014
Duplicate Contacts (Merge Contacts and Remove Duplicates does not actually work)
I have my contact spread out over mutple source like sim, phone, and accounts.
Problem is each account has duplicates on its own and there has been no cure to this madness.
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Oct 27, 2011
I have a Photon with the latest software update. I haven't bothered reporting this problem before but it has existed since I got the phone.My contacts are stored on an exchange server. For many of friends, family, and coworkers I have added a contact photo. These contact photos work on:
EVO
EVO 3D
Epic 4g Touch
iPhone
Outlook
iPad
Galaxy
but they do not work on the Photon. By not work, I simply mean that the photos exist on the server, and when I txt or call anyone whose contact has a photo stored, the photo does not show up for almost all of my contacts that have photos in them. Curiously, there are two contacts that display photos, but I don't know why. I would like the photos to be displayed for all contacts like all of my other devices do. i did move my applications from another phone to this phone using a MyBackupPro.
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Sep 30, 2011
This may be beyond the scope of this forum, but is there a relatively painless way to get the contacts out of iTunes into my Photon? The iPhone died and without it, I can't figure out how to get the contacts to sync. Is it possible to plug in an ipod to get it to work? I've tried different methods that I found online but have been largely unsuccessful.
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