BB Desktop Software :: Retrieving Contacts During Update And Restore?
Sep 12, 2010
I has installed the Desktop Manager in August and I'm SURE I stored all my contacts from address book (over 300 personal and prof. number) as well as all my pictures and docs. After my telephone was stolen, I purchased a new 9700 model, and ran the update via the Desktop Manager, but unfortunately, not all my contacts are here. The application just retrieved a few email address. I am definitely sure my previous address book is stored somewhere in my PC and could be reloaded.
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Jun 16, 2012
i have a BB9780 phone. i am trying to restore the address book using desktop manage. But only email ids are getting restored. I have a [URL] email id and gmail id and on this phone. under select address book option i find option to select address book of [URL]. not a single phone number is getting copied
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Oct 18, 2011
My contacts are updated through CompanionLink with my Palm Desktop. There are duplicates of almost all of the contacts after the sync is completed. To remove the duplicates I use Contact Remover. Each duplicate is reviewed with this program and indicates either "Account Motorola" or Account MyGmail Address.
How do I stop this duplication during every update from my desktop?
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Mar 28, 2012
I just updated my iphone and all my contacts have been erased. All recent calls and text messages are there. We have updated other iphones without losing the contacts. Is there any way I can get my contact information restored. We specified for the update to not sync contacts since I had no contacts in my itunes library. I had over 200 contacts on my iphone so i did not want to have to type them individually into my library.
Info:
iPhone 3GS, iOS 5.1
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Jun 18, 2012
Having recently updated to ios 5.1.1 I have lost all my contacts on my iphone 4. Does anyone know how I get all my contacts back on my phone? Why did they make such a stupid update that would do this?! All of these numbers were really important.
Info:iPhone 4, iOS 5.1.1
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Sep 20, 2010
I updated my Xperia X10 to 2.1 today. I backed up my contacts, messages, call logs everything.When the phone was updated and I restored everything contacts are missing all the rest are there.A little background to know. For some reason Xperia X10 cannot read my SIM contacts from the day I bought it when we were on 1.6 so I decided to create an CSV file to add them to the mobile memory not to the SIM.So now what? The restore is sending the contacts again to SIM that's why I cannot see them?
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Apr 25, 2012
I backed up my 3g to the cloud with all of my contacts. I now have an iphone4 and want to retrieve those contacts.
Info:
iPhone 4, iOS 5.1
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Mar 28, 2012
How do I restore my contacts I lost with the iOS5 update??? This is frustrating!!!
Info:
iPhone, iPhone OS 3.1
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Jun 8, 2012
How do I restore my contacts I lost with the iOS5 update?
Info:
iPhone, iPhone OS 3.1
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Jul 1, 2012
The screen on my phone is broken so I can't access any of the information on my phone. I need the phone numbers for work and its very important that I can get them back. The lady at the phone store wasn't able to retrieve the numbers, but told me to get on here and it would work if I hook a cord up to the phone. I never updated my account or had an email account associated with my phone and updates on this site. How can I get the numbers back?
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Feb 24, 2012
Blackberry stolen need to retrieve contacts from latest backup without use of blackberry
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Nov 22, 2010
Today I went to update my X10. While at work it wouldn't allow me to as it insisted I connected it to a computer. So at home I got the USB cabled hooked up to my Linux Laptop and then discovered it had to be a windows computer.Anyway, I got it hooked to a Windows computer and the update process began. I followed every instruction and set all tickboxes for backup.After unplugging this and plugging it back in and rebooting here and there, it finally reached the restore process.I left it restoring for a while. When I came back to it, it said something had crashed. I don't know what as I'd just woken from a nap.But, it seems all my applications are restored. Yet my gmail account & Facebook account have become disassociated from my phone and all my contacts no longer have any names or pictures. I opened the contacts/phone book and the list is completely empty. tried to import contacts but it says it cannot find any anywhere.
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Mar 10, 2010
I checked my settings on my desktop manager and opened my ipd file-nothing for my contacts or calendar.
What did I do wrong? Is there any chance on earth I get any contacts back?Here are my settings:
Back up all application data
Back up on board device memory
When I did the automatic backup it was saved to my docs.I don't have outlook or anything.
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Jun 22, 2010
I am adding 150 Blackberry users that do not have a desktop computers. They will only send a receive email with their Blackberry 8520 phones. Since I cannot import contact with Outlook Web Access, how can I import contacts with Blackberry Web Desktop Manager? I need to add 300 company contacts to each phone.
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Mar 31, 2010
I received a notification that I needed to update the Desktop software to v5.0.1 2010-03-25 and so downloaded the 250MB file. When I clicked on install, after a few seconds I received the message "There was an error installing updates. Click here to see the updates that have not been installed". This download process has happened a couple of times. I have tried and tried to run the installation, but keep getting the same message.
I then checked the version of my BB Desktop software and found that it was 5.0.1.18 [Aug 21 2009]. The update notification is therefore for a newer version, or so it seems. Can anyone help with reasons why it wont install, or give me some pointers how to get round whatever is preventing the installation. I don't want to have to keep downloading 250 mb files every night if I can help it.
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Oct 28, 2010
I had faced this issue when i last updated my phone when the 2.1 had come out.. I installed the latest Backup and Restore application as recomended by the SE update site.. Then backed up my files onto an already existing backup (which i think has corrupted the backup), hence overwriting the file.. After that i upgraded to 2.1 and restored my files, which failed because the contacts were not successfully imported (even though the Backup and Restore app said that the import was succesful.)
i was asked to repair the firmware using PC companion and hence want to backup succesfully without any problems. I cant risk loosing my contacts again. And i want to know from others in this forum if they have faced this issue on normal backup (not overwritten on an existing backup). [URL]
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May 22, 2012
I must have accidentially deleted my APP store on my I Phone, It's in the Settings though. How do I restore it? This has been bothersome for quite some time and i'm unable to transfer any new apps from I tunes onto my Phone. I've tried reading throught the user guide but it's not sinking in. I've reset my phone, done updates, etc.
Info:
iPhone 4, iOS 5.1.1
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Mar 12, 2010
Today my JB'd 3G on 3.1.2 went into a funky state and I attempted to reboot. Since then I've been stuck on the Apple logo at start up and nothing.
So, i put the phone in DFU mode and Itunes 9 is giving me the option to "Update & Restore", HOWEVER, I dont want to do this because I want to stay on 3.1.2 for obvious reasons. I also have been reading stuff about SHSH but I have no clue what this is so one can assume I never did anything prior regarding SHSH.
When itunes has the pop up on the screen saying "update and restore" can I hold "shift and click "update&restore" to choose a 312 ipsw, or is that option only available if restoring without being in DFU mode.
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Aug 30, 2012
I have lost my BB curve 8520 and I have a backup with BB desktop softwareHow can restore on my BB bold 9000 I can't access to the restore with BB desktop software ?
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Apr 22, 2012
I updated my Bold 9900 last night and was restoring settings but something happened and the program froze. Now the desktop software is not recognizing the bakcup file. Is there anything I can do?
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Dec 10, 2014
I have an iPhone 5S, with iOS 8.1.2Â I am trying to do a system restore but the message I get on the desktop is that there is not enough room on the iPhone. How much room is required?Â
I had an important app. (Memos by bluemarblesoftware.com) that I accidentally deleted. It of course had many memos, some with quite a lot of information. I did sync my phone on a regular basis and I think the memos should be on the desktop computer. I tried to do a restore function but I got a message saying there was not enough room on the iPhone. How much room is needed?
Info:
iPhone 5s, iOS 8.1.2, Memos by Bluemarblesoftware.com
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May 21, 2010
I own a Blackberry Curve 8520 and I would like to restore the phone data to original settings when I purchased it, sadly I didnt back up the data in any file so my question is if there is any original ipd file available that I could use to restore to original settings.
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Feb 15, 2012
Contacts on my BB Bold 9780 are messed up, while the ones on my desktop are still good. Can I "force" a sync to use the desktop Contacts to overwrite the handheld Contacts?
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May 1, 2010
I went to the Verizon place a couple of days ago to see if they could get my phone to stop freezing and running slow. Well they accidentally deleted over half my pictures and my phone is the only place I have those pictures. Well luckily, I thought, I have a backup file and my pictures will be on there. But whenever I try to run it I get the error "data not recognized by desktop!" Some of these pictures are really really important to me and I want them back. Is there anything I can do to make the backup file work? Will it even contain the pictures? I have a blackberry storm and the verizon place said I have the most updated software.
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Aug 9, 2010
I recieved an email saying that there was a software update for my device, but when I open the desktop software to update it get a message saying "Your blackberry application loader needs to be updated before you can continue. Do you want to update it now?" So I click yes but then get an error message. "An error has occured while downloading the blackberry app loader software. Please try again". If I select "check for updates" under the help menu in the loader is says that there arent any available. I've also completely uninstalled the program, downloaded the software direct from the website and reinstalled and i'm still get the same problem, which is stopping me from updating my phone.
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Jan 5, 2012
How do I see my contacts on the PC desktop Manager...
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Aug 1, 2011
My Blackberry Bold got wet last week - I am trying to dry it out, but in the meantime, I cannot retrieve my contacts as they are on the phone. Is there any way I can retrieve these contacts from my desktop backup?
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Jan 5, 2010
I have a Curve 8520 and would like to edit my contacts on my laptop instead of the device.Outlook 2007 does not want so sync with my device, nor does using Excel work.Would someone point me in the right direction?
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Aug 18, 2010
I want to save my contacts to a folder on my Mac Desktop. Once you have"backed up" address book using the BB software-you are able to "restore" your contacts to your phone
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Jan 14, 2010
Can you add contacts using the Desktop Manager software? I'm really, really lost on how to enter them without having to type them in with the tiny little keyboard.
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