Xperia X10 :: Update / Backup / Restore Failure - Lost All Contacts?
Nov 22, 2010
Today I went to update my X10. While at work it wouldn't allow me to as it insisted I connected it to a computer. So at home I got the USB cabled hooked up to my Linux Laptop and then discovered it had to be a windows computer.Anyway, I got it hooked to a Windows computer and the update process began. I followed every instruction and set all tickboxes for backup.After unplugging this and plugging it back in and rebooting here and there, it finally reached the restore process.I left it restoring for a while. When I came back to it, it said something had crashed. I don't know what as I'd just woken from a nap.But, it seems all my applications are restored. Yet my gmail account & Facebook account have become disassociated from my phone and all my contacts no longer have any names or pictures. I opened the contacts/phone book and the list is completely empty. tried to import contacts but it says it cannot find any anywhere.
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Sep 7, 2014
I mistakenly selected restore backup on my computer with my iphone 5S plugged in and little did i know it was going to delete all of my photos and contacts that I had from the past year and send me back to my last backup which was when ios 7 came out (LAST YEAR!!) I really need these photos and contacts back, so I did some research about recovering deleted files on my phone and turns out applications like these exist. I just don't know which ones to get. Most of them range from $50 to $100 so i really don't want to have to buy two of them. Some of them are called PhoneRescue, MobiSaver, Wondershare Dr. Fone...etc and i tried all of their 'free trials' and none of them worked.
Info:
iPhone 5s, iOS 7.1.2
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Oct 28, 2010
I had faced this issue when i last updated my phone when the 2.1 had come out.. I installed the latest Backup and Restore application as recomended by the SE update site.. Then backed up my files onto an already existing backup (which i think has corrupted the backup), hence overwriting the file.. After that i upgraded to 2.1 and restored my files, which failed because the contacts were not successfully imported (even though the Backup and Restore app said that the import was succesful.)
i was asked to repair the firmware using PC companion and hence want to backup succesfully without any problems. I cant risk loosing my contacts again. And i want to know from others in this forum if they have faced this issue on normal backup (not overwritten on an existing backup). [URL]
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Jun 18, 2012
Having recently updated to ios 5.1.1 I have lost all my contacts on my iphone 4. Does anyone know how I get all my contacts back on my phone? Why did they make such a stupid update that would do this?! All of these numbers were really important.
Info:iPhone 4, iOS 5.1.1
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Mar 28, 2012
How do I restore my contacts I lost with the iOS5 update??? This is frustrating!!!
Info:
iPhone, iPhone OS 3.1
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Jun 8, 2012
How do I restore my contacts I lost with the iOS5 update?
Info:
iPhone, iPhone OS 3.1
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Apr 14, 2011
i was wondering if anyone could help me to find my contacts! i used the backup function on my phone then reset the phone thinking i could restore my contacts! after resetting i went to restore and the percentage went up and said it had finished but still no contacts! call log restored though! i then tried to import the ones i had saved on my sim again it finishes loading but when i go into phonebook it comes up with the same screen saying, import sim contacts, sync and google sync. however when a sim contact txt me their name appeared! yet i cant get to them in my phonebook! also now my phone wont acsess the internet, i have enables data trafficing but it wont open the browser.what is going on! is there a simple solution i have missed?
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Dec 20, 2010
Having installed the update I then went into back up and restore to restore my phone settings but it hasn't worked properly. Only about 20% of my phone book is showing and it says the SIM card is not available, none of my Apps returned and a theme I paid £1.99 for hasn't loaded properly as it's only got the wallpaper and none of the modified icons.My full contact list is still on the SIM card as I checked it in my previous phone that my Dad now has so why isn't it appearing on my phone? It's extremely inconvenient not having access to it as I don't have a back up anywhere else and most of the missing numbers are the ones I use regularly.
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Aug 5, 2011
Ok, i have updated my phone so many times and nothing has ever gone wrong, i have always backed up my files in the "Backup and Restore" App and there has never been a problem. I have just updated my phone with latest update and it has wiped my Apps including the "Backup and Restore" app! (My files are always sent to my memory card with no problem) Now i cannot restore any of my files and its really F***ed me off, The Xperia 10 has to be the faultiest phone i have ever had, even when the phone is locked and in my pocket it manages to change my settings and forwards messages to random people!
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Oct 5, 2011
Yesterday i uploaded the 2.3 software for my Xperia x10. did all the stuff that i was told on the Sony Ericsson PC Companion... backed up all the stuff i wanted to keep.. using backup and restore.. When i tried to restore my stuff from my SD card i found out i could not load the backup and restore software.
how i can go about getting my stuff back, contacts and text from SD card to my phone...
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Nov 15, 2012
I know how to backup & restore, but how do I install it in to my X10?.I go to browser I in put m.sonyericsson.com/backup but it just taks me to a page that tells me how to backup in steps.Why can I just hit a link on that page that will just let me install the new backup & restore,
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Jul 30, 2011
Yesterday I made a backup file with the sony ericsson program "backup & restore" and after the update i can't find this tool on the new version of android.I tried it with the URL behind the QR-code on the ericsson website. The download was possible, but when I want to install this tool then the phone says the application is not installed.
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Dec 8, 2010
Before i installed the update i installed and made a backup with backup and restore and now after i updated the phone i cant seem to install it again. When i press to install it it loads for 1 sec and then sais "Program couldnt install" but in swedish ofc. ofc i have allowed the unknown sources thingy and it still doesent work..
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Oct 29, 2010
I know how to backup & restore, but how do I install it in to my X10?.I go to browser I in put m.sonyericsson.com/backup but it just taks me to a page that tells me how to backup in steps.Why can I just hit a link on that page that will just let me install the new backup & restore
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Aug 24, 2011
Iv'e just completed the new update, but no longer have backup and restore to restore all my stuff...
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Nov 17, 2010
just updated my xperia x10 to the new 2.1 op. Followed the instalation to the letter, backed up my files using the new backup n restore etc, updated it n then began the restore, now this is the frustration part. i did everything SE said to do even did 2 backups but when i try to restore it takes ages n then says could not complete. not only have i lost all contacts but more frustrating i have lost all my apps, both paid and free. my google account seems to be wrong although i cant realy remember it, tryed to get the user name/password sent to my hotmail but seems to of created a new account n i dont have these "links to re-downloads" ur android apps.
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Feb 4, 2011
I have backup my data before perform update services, and now i can't find the backup and restore app to restore my saved data.
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Nov 10, 2014
Due to glitches with the 5.1.1, I performed a back up, repair and restore as recommended in these forums. However my contacts seem to have been wiped out and it doesn't give me the option to import contacts stored on my Google account. All in all the 5.1.1 has been the upgrade fro **bleep**.
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Aug 2, 2011
before i updated my software yesterday i backed up all my contacts, messages etc, however after the update i dont have the backup and restore app in my menu and when i try to download it, it wont install after the download fom m.sonyericsson.com/backup.
New Sony Ericsson software is now available for your phone. Update your software to get the latest features and corrections, and to keep your phone in the best possible condition.When the new software is available, you may receive a message in the notification bar of your phone. The easiest way to get the new software is to accept this update.
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Jun 1, 2012
I was updating My Blackberry Bold 9790 software from its Blackberry 7 OS to 7.1, no once the update started it notified me that I wont be able to use the phone for two hours. It started backing up my data first, it however stopped backing up data when the power in the phone went out, and didn't continue upon me putting it on charge and has been stopped the process altogether, it has been at 10% of backing up process for two days straight.
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Nov 27, 2014
I get an error if i want to make a backup with the Sony PC Companion because my phones memory is encrypted. I have not encrypted my phones memory so how do i decrypt my phones memory.
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Mar 7, 2012
My Blackberry 8520 was stolen last week. I had Blackberry Protect installed, with a weekly backup scheduled.Today a bought a new Blackberry 8520. I want to restore the latest backup that the Blackberry Protect from my last phone did to the new one.
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May 1, 2012
For reasons which are now irrelevant, I had lost some photos through attempting to sync with iTunes. (I clicked off the process before it had completed-hence why I only lost a few) In order to get these back, I tried a 'restore from backup'- unbeknownst to me, this back up was from a few months ago. I have now lost 300+ photos (among other, less important things). I am on Windows 7 and have found the backup files in windows explorer as suggested in numerous forums but have no idea what to do with them now...I understand that these photos may simply be lost. But at the moment I'm refusing to believe that they have been deleted from the face of the earth as NOWHERE along the line did I press 'delete' or any other such commands.
Info:
iPhone 4S
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Jun 22, 2014
I clicked restore backup in itunes with my iphone attached, in the hope to retrieve some lost documents.
However it has done the opposite. I now have lost most of my contacts and all my photos!! How do I get these back?
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Sep 20, 2010
I updated my Xperia X10 to 2.1 today. I backed up my contacts, messages, call logs everything.When the phone was updated and I restored everything contacts are missing all the rest are there.A little background to know. For some reason Xperia X10 cannot read my SIM contacts from the day I bought it when we were on 1.6 so I decided to create an CSV file to add them to the mobile memory not to the SIM.So now what? The restore is sending the contacts again to SIM that's why I cannot see them?
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Mar 14, 2012
I deleted some photos for three weeks ago. But I had not back up to iTunes. Now, I really want to get back the data. What can I do?
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May 5, 2012
I lost my backup file password, how can i restore my new iphone from backup?
Info:
iPhone 3GS, iOS 4.1
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Jul 3, 2015
I updated my Z2 OS today and completely lost WIFI. Di a backup, reset and restore and still no wifi. Obviously a bug. Cannot access anything without wifi.
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Dec 7, 2011
My 'backup and restore' app won't back up my text messages... it backs up the other things on the list for example the contacts, call logs, brower history etc. I would like to save the messages before I update my phone.Or unless there is another way of saving my messages, i.e. saving them onto a pc or something.I have a Sony Ericsson Xperia X10 Mini Pro.
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May 26, 2010
I restored a backup using Nokia PC Suite which successfully backed up all data from my Nokia N96 phone. Everything restored EXCEPT my contacts. I can't find them anywhere and they were definitely backed up! Any idea how I can get them back? Have I lost all my numbers forever?
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May 27, 2011
Does anyone know if you can restore your contacts from the idp file? I was switching enterprise servers and my contacts will not restore.
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