BB Bold :: Software Update Failure On 9790 At 10 Percent Of Backup Process
Jun 1, 2012
I was updating My Blackberry Bold 9790 software from its Blackberry 7 OS to 7.1, no once the update started it notified me that I wont be able to use the phone for two hours. It started backing up my data first, it however stopped backing up data when the power in the phone went out, and didn't continue upon me putting it on charge and has been stopped the process altogether, it has been at 10% of backing up process for two days straight.
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Mar 16, 2012
A few days ago I decided to update my device (9900) software to 7.1. And it has been a disaster since I received the update thru the Update Software Section on my phone but since then is has only gotten to 3% of the backup. I have restarted the phone several times, and pulled the battery several times and well and left the phone for hours hoping it would get itself together, to only occasionally fine (app error code:603) and yes at this present moment it is still stuck at 3% back up, this is 3rd day.
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Jan 16, 2012
So, I went to check if there was a new OS update. There was, so I downloaded and am currently installing it. However, it's been "installing" for 8 hours now, and it's stuck on 14% Overall backup progress. And 0% Social Feeds.Also, not sure if it's related. (probably is) but my Signal is off and i have no network connection. And I've got good coverage usually at home. I realised the problem about 7 hours in, after it said it would only be 2. So I battery pulled it, and it didn't work, then I tried battery and sim pulling, that didn't work. I've tried hooking it up to my blackberry desktop. It can't pick the device up because of it.
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May 6, 2012
I am struggling to sync/backup phone. Once it gets to social feeds says the phone has been disconnected, can not update, change music or anything else. Have deleted software and reloaded to no avail.
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Nov 22, 2010
Today I went to update my X10. While at work it wouldn't allow me to as it insisted I connected it to a computer. So at home I got the USB cabled hooked up to my Linux Laptop and then discovered it had to be a windows computer.Anyway, I got it hooked to a Windows computer and the update process began. I followed every instruction and set all tickboxes for backup.After unplugging this and plugging it back in and rebooting here and there, it finally reached the restore process.I left it restoring for a while. When I came back to it, it said something had crashed. I don't know what as I'd just woken from a nap.But, it seems all my applications are restored. Yet my gmail account & Facebook account have become disassociated from my phone and all my contacts no longer have any names or pictures. I opened the contacts/phone book and the list is completely empty. tried to import contacts but it says it cannot find any anywhere.
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May 24, 2012
My phone has been stuck on the update screen for 6 hours and its stayed at 11%. I need my phone and have tried turning it off and taking the battery out, even plugging it into my pc, but nothing is working.
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Mar 21, 2012
I got the notification on my phone telling me to update so I clicked yes, it started backing up my data (or so the screen says) but then got stuck at 11% for AGES. I tried to exit out of it or do anything but it wouldn't let me so I removed the battery, but then when it rebooted it just went back to the 'backing up your data' screen, and is now stuck at 7%. I tried removing the battery again and leaving it for a while but still no luck.
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Jul 26, 2012
I have a Bold 9900 on Orange, and attempted to update to OS 7.0.1 from (I think) 7.0.0 using a wifi connection as opposed to using Blackberry Desktop Software. However, I encountered a problem which I have heard many others have had, when the update got stuck on 'social feeds' and would not move from 8%. I did a soft reset (alt + right shift +del) and a white screen came up, saying to press any key to revert back to the old software. I did this, but now whenever I turn phone on, either through battery pull or soft reset, I get a frozen home screen. I have attempted to start the device in safe mode, and when I do I get a 'recovering your settings' screen similar to the update progress screen, but this too is frozen. I am continuing to reset the phone but am having no success.
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Dec 18, 2015
My unlocked Nexus 5 during kingroot rooting process my laptop shut down and now its in a boot loop stuck at logo. I can bring up bootloader and ADB but no back up or recovery on phone hard drive.exactly what do I do?
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Jun 1, 2012
I'm using, blackberry bold 9790. I'm facing lot of problems with the phone the battery drains out automatically, network signals are low, the phone heats up. I tried connecting to the desktop software for an update of OS 7.1 but the desktop software says no update available.
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Apr 25, 2012
It started when my carrier orange UK stated on their website I could upgrade to version 7.1. Really want this due to the battery saving mode as an I high user.I could not find the update on RIM's website or access it thought he desktop software.I spoke to orange & they are not sure currently but advised me to update to bundle version v7.0.0.2487 first.The problem is that the OTA says the phone is up to date as does the desktop software.I have updated the desktop software, manager & device drivers on my PC to the latest version but still luck.Then tried the check for updates option on www.blackberry.com/update No luck there either.
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Still though nothing is showing up when connect & run the desktop software. All it will let me do is reinstall the current version which is v7.0.0.2254 (I have cancelled at this point).I have even tried connecting the phone without the battery in to force the update but just get the same thing,I am little new to Blackberry but am fairly proficient with a computer so am coming to a bit of a brick wall
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Feb 15, 2012
Just bought a new Blackberry Bold 9790 and cannot seem to update it to 7.1. Also cannot seem to get my email accounts to activate. What should I do.
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Aug 5, 2012
I just updated my 9790 from OS7 to OS7.1. The update went fine but I don't have the hotspot or the wifi calling features. What do I do to get it?
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Nov 22, 2012
out of a sudden..my bold 9790 switch itself off...then when i tried to switch it on again, it won't start..i've tried charging the battery and few attempts to switch it on by pressing the power button, it just would not start...then i tried to connect it to my Pc usinf blackberry desktop, i would not detect.
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Oct 23, 2012
I tried downloading the software update on my phone however it get's to social feeds & freezes & that is all that is left on my screen the backing up your data & i cannot get rid of this, therefore unable to use my phone.
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Nov 15, 2011
I updated to OS 6 this afternoon and everything is completed, but it is stuck on restore progress. It has been there for 90 minutes. Is it ok to disconnect?
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May 10, 2012
When I connected the phone to the PC it came up with the do you want to upgrade which I did, but now the phone does not ring. when I go to profiles and look at the settings its all ok click a tune or ringtone and click try it it vibrates but no sound. I have tried several ways but none of them fix it, all I do is take out battery and re start and it works fine, but only a few hours. when the sound has gone again and I only know when I miss a call I restart the phone and its ok again. So far I have restarted 3 times today. Its a bold 9900
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Feb 12, 2012
My blackberry bold 9700 went blank. I try to reload the os software but the process wouldn't go pass device initialization. An error message appear after saying computer not able to reconnect to device during multi-stage operation.
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Nov 19, 2011
I'm getting the following error when trying to check corporate sync emails :"The process com.motorola.service.main has stopped unexpectedly. Please try again.I've tried again and I still get an error. I've tried rebooting and I still get an error. Yahoo and Gmail are fine.I also get this error when I try to amend the settings in Accounts:"The application Email authenticator (process com.motorola.provider.authenticator) has stopped unexpectedly. Please try again."There are loads of posts of this topic for all Motorola Android phones (this is the first discussion for Motorola Razr) - none of them have a decent solution!
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Mar 28, 2015
I have 3 utilities that monitor my battery level . Is there a way to change the Setting to 30 percent from 15 percent
Verizon Samsung Galaxy S5 Lollipop 5.0
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Mar 18, 2014
Recently whenever I press my home button the screen takes 3-4 seconds to load, I am regularly being thrown out of internet browsers and the keyboard often disappears when typing.
I have uninstalled all recent apps downloaded, cleared more memory space, ran anti virus and anti malware to no avail.
I was prepared to do a backup and then factory reset and have found that my HTC One is in a constant state up "backup in progress and options to change backup account and reset phone are greyed out.
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Nov 27, 2014
I get an error if i want to make a backup with the Sony PC Companion because my phones memory is encrypted. I have not encrypted my phones memory so how do i decrypt my phones memory.
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May 26, 2012
I'm using iphone 3gs on firmware 5.1.1 I recently performed a restore. however, the recovery from backup process was interrupted with a message saying that " the back is not compatible or corrupted" I therefore, cant retrieve my data.
Info:
iPhone 3GS, iOS 5.1.1
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Aug 8, 2010
My 16GB 3GS is only about half full. Yet my phone has been connected here for 30+ minutes trying to sync and backup. I actually stopped the backup process with only about 10% on the progress bar after sitting there at 10% for at least 5+ minutes. Now it's continuing on with the sync process. You would think with USB 2.0 it would go faster than this. I also don't understand why it's having to update 157 songs in one of my playlists when those songs have not changed and were already on the phone.
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May 15, 2012
I'm trying to sync my BB with my laptop to backup the info. It gets to - Back up in progress - Says: Backing up smartcard options 1 of 1 record, when it gets to this point it stops. why?
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Jul 24, 2012
I have tried updating my torch to os7.01 this morning and the update stops a 10% through overall backup, cannot do anything with my phone so now.
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Jan 16, 2010
After the minor update (21mb). I got another update (90mb) which freezes during the update process. What to do?
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May 11, 2012
Since updating my Iphone 4S to 5.1.1. I lose about 2% of battery every 5 minutes. Before I updated I could go the whole day without a charge. Now I must leave it plugged in at my desk all day. I double click the home button and close out apps when I'm done, so I have nothing running in the background.
Info:
iPhone 4S, iOS 5.1.1
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Jul 4, 2012
My blackberry curve 9360 has been stuck at 8% on a software update for 2 days now and I cannot do anything with it. I've tried taking the battery and sim card out and nothing happens. The radio is off and nothing is coming through...
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Nov 30, 2011
I tried updating my phone with pc companion and it failed. It only got 50%! Now my phone will not turn on. It won't flash with the service tool or pc companion or the flash tool from XDA! Is my phone faulty? If not what can I do?
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Jul 7, 2012
I looked at my phone there was an icon saying software update clicked on it done it all then it came up this may take a few hours so I left my phone it's now been 4 hours backing up data and is stuck on 7% for the last 2 hours what do I do? I tried asking the battery out it just goes back to the same thing and same percentage?
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