BB Software :: Cannot Update My Bold 9790
Apr 25, 2012
It started when my carrier orange UK stated on their website I could upgrade to version 7.1. Really want this due to the battery saving mode as an I high user.I could not find the update on RIM's website or access it thought he desktop software.I spoke to orange & they are not sure currently but advised me to update to bundle version v7.0.0.2487 first.The problem is that the OTA says the phone is up to date as does the desktop software.I have updated the desktop software, manager & device drivers on my PC to the latest version but still luck.Then tried the check for updates option on www.blackberry.com/update No luck there either.
[url]...
Still though nothing is showing up when connect & run the desktop software. All it will let me do is reinstall the current version which is v7.0.0.2254 (I have cancelled at this point).I have even tried connecting the phone without the battery in to force the update but just get the same thing,I am little new to Blackberry but am fairly proficient with a computer so am coming to a bit of a brick wall
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Jun 1, 2012
I'm using, blackberry bold 9790. I'm facing lot of problems with the phone the battery drains out automatically, network signals are low, the phone heats up. I tried connecting to the desktop software for an update of OS 7.1 but the desktop software says no update available.
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Feb 15, 2012
Just bought a new Blackberry Bold 9790 and cannot seem to update it to 7.1. Also cannot seem to get my email accounts to activate. What should I do.
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Aug 5, 2012
I just updated my 9790 from OS7 to OS7.1. The update went fine but I don't have the hotspot or the wifi calling features. What do I do to get it?
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Nov 22, 2012
out of a sudden..my bold 9790 switch itself off...then when i tried to switch it on again, it won't start..i've tried charging the battery and few attempts to switch it on by pressing the power button, it just would not start...then i tried to connect it to my Pc usinf blackberry desktop, i would not detect.
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Jun 1, 2012
I was updating My Blackberry Bold 9790 software from its Blackberry 7 OS to 7.1, no once the update started it notified me that I wont be able to use the phone for two hours. It started backing up my data first, it however stopped backing up data when the power in the phone went out, and didn't continue upon me putting it on charge and has been stopped the process altogether, it has been at 10% of backing up process for two days straight.
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Oct 23, 2012
I tried downloading the software update on my phone however it get's to social feeds & freezes & that is all that is left on my screen the backing up your data & i cannot get rid of this, therefore unable to use my phone.
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Apr 23, 2012
I updated to 7.1 the other day and love the better battery but I have noticed that it freezes when I send a text message but only if i go and exit from the message screen right away. Is that normal? or is there something wrong with my phone?
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Aug 24, 2012
Does anyone have issues using their Bold 9790 outside, in the open air, when there is a breeze/wind blowing? Or even in the car if the air vents are blowing, even slightly? Whenever I am outside, even if there is hardly any wind, I am unable to send any kind of messages or scroll through menus, as the 'cursor' keeps going back up to the very top of the phone. So if I am trying to send a message, it scrolls right back to the oldest message. I have gone into the settings and made the sensitivity as low as it will go, but it makes no difference.
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Oct 30, 2012
since i bought this phone in April, its always been giving me SOS mode except for when i orient the phone in a certain way, in certain spots of my room. Other that that, i can't go anywhere in the house, its just SOS. I bought the phone with WIND Mobile. Thinking it was WIND that had the problem, i unlocked the phone to try it with Fido. It's confirmed that it is NOT the wireless carrier that has the problem, its the actual phone itself.
I don't want to believe that I spent $400 to buy the phone and its nothing but an expensive paper weight.
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Oct 28, 2012
I have had my 9790 for 3 months and about 2 weeks ago I updated the os to 7.1. After I did this I started to have this issue where it would start to reboot on its own, sometimes once a day, sometimes 5 or 6 times in a row and it would drain the battery. Also I noticed the battery level on the screen isn't reflective of what the battery level actually is, it would go from full to red in seconds. its really drive me crazy.
I would do a battery pull and it would be back to 80 or 85 percent. I bought a new genuine blackberry battery to see if that was the issue but still same problems. I wiped the device and re-installed the original os from desktop manager twice and the problem is still there, very frustrating, any one have the same issue and managed to fix it?
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Mar 19, 2012
Three weeks ago I got my BB 9790 and I am very happy! Only thing is, it keeps rebooting (about 3 times a week) . I have changed phones 3 times now (within 8 days I get a new phone) but I have the same problem each time. Probably a software thing? Are there any others that have the same problem and maybe a solution?
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Oct 15, 2012
I have had my 9790 for 11 months and about 1 month ago I updated the os to 7.1. After I did this I started to have this issue where it would start to reboot on its own, sometimes once a day, sometimes 5 or 6 times in a row and it would drain the battery. Also I noticed the battery level on the screen isn't reflective of what the battery level actually is, it would go from full to red in seconds. I would do a battery pull and it would be back to 80 or 85 percent. I bought a new genuine blackberry battery to see if that was the issue but still same problems. I wiped the device and re-installed the original os from desktop manager twice
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May 10, 2010
The error message received I tried to update my Bold 9790 to OS7.1 using Blackberry Desktop Software for PC but all I get is:
"There was an error updating your software This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, [URL]..
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Sep 13, 2012
how to fix the jvm 545 error. I tried to use the desktop manager to update the OS or reinstall, however, it does not give the option to reload the OS. The message only says: no update available and option to subscribe to new OS release.
There is no apploader as well. I am using the latest desktop software. Also i cannot connect with battery on as it always reboot due to the jvm 545 error.
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Nov 22, 2012
my bb 9790 keeps turning off everytime i call someone or receive calls, also when i try to take pictures. what should i do?
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May 30, 2012
I bought my unlock Blackberry Bold 9790 and I'm justing getting EDGE on T-mobile network. However, my friend have the same phone and its working on 3G. And when I serche for a network useing the Manual search it shows me just a 3G for AT&T (my house have a t mobile coverge 3G and 4G).
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Sep 18, 2012
I have a strange issue. When I plug my phone with USB data cable to PC and select USB storage mode, after I unplug it, and safely remove hardware, The pohne battery starts overheating and draining very fast. It only happens then. If I plug it in charge only mode, everything is okay.
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Mar 20, 2012
cant send mms on my 9790
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Dec 29, 2011
my phone keep powering off and restarting? sometimes it wont even start it just keeps trying to start ?
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May 6, 2012
I am struggling to sync/backup phone. Once it gets to social feeds says the phone has been disconnected, can not update, change music or anything else. Have deleted software and reloaded to no avail.
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Jun 14, 2012
how to add arabic language to blackberry bold 9790
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Oct 19, 2012
When i wanna charge my blackberry smartphone 9790 with a charger it shows "the charging that connected to your blackberry device cannot charge your battery".
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Sep 16, 2012
I'''ve just bought a bb bold 9790, apparently there should be BIS included in the bb. On the right top corner where all the connection icons are, there is a 3G then bb icon, however when I go to service status, it is shown that BIS is not connected. Do I need to buy add-ons from the mobile network by myself?
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Mar 2, 2012
My recently-purchased bb bold 9790 keeps stalling, even during charging! I have to reset the system whenever this happens (and the battery cover's really hard to remove), and it's really frustrating because I cannot text nor call etc.
I had bought the phone from amazon and they told me to contact the manufacturer for help before they do any refunds/exchanges
I had the same system hanging problem with my previous bb curve as well, though I am sure I've been treating my phones well so it's definitely not due to abusive use.
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Sep 30, 2012
I'm having a scary problem, which my friend had, which lead to her phone being a complete destruction. Basically, the battery is full, yet drains very easily, and then suddenly reboots and the battery power is gone back up etc. The random reboots are worriying me, as well as the battery.
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Apr 16, 2012
can't compose new pin msg with 9790 bb what should I do ? Most 9790 can't compose new pin msg !
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Sep 18, 2012
I'm trying to connect via bluetooth my bold 9000 to my 9790.I can pair them Ok, I can access from the menu "connect" on my 9000, but not on my 9790. When I try to connect from my 9000 (as I don't have a choice) I get prompted on the 9790, but when I accept, I get a "connection to blackberry 9790 failed" on the 9000 screen.Weirder, if from the 9000 I try to transfer contacts, it tranfers only the fist contact from my list, even though I enabled the "all contacts" for both devices.
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Sep 11, 2012
My Bold 9790 sends emails twice.
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Jul 14, 2012
I bought a Bold 9790 one month back & I cannot hear any dialing sound or incoming sound from the other person. If it is in speaker mode I can hear everything.
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Oct 1, 2012
Just wondering if anyone can assist trying to set up personal hotspot to do wifi tethering via this device and just dont know where to start?
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