BB Bold :: 9900 Frozen On Software Update - 14 Percent Backup Progress
Jan 16, 2012
So, I went to check if there was a new OS update. There was, so I downloaded and am currently installing it. However, it's been "installing" for 8 hours now, and it's stuck on 14% Overall backup progress. And 0% Social Feeds.Also, not sure if it's related. (probably is) but my Signal is off and i have no network connection. And I've got good coverage usually at home. I realised the problem about 7 hours in, after it said it would only be 2. So I battery pulled it, and it didn't work, then I tried battery and sim pulling, that didn't work. I've tried hooking it up to my blackberry desktop. It can't pick the device up because of it.
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Mar 16, 2012
A few days ago I decided to update my device (9900) software to 7.1. And it has been a disaster since I received the update thru the Update Software Section on my phone but since then is has only gotten to 3% of the backup. I have restarted the phone several times, and pulled the battery several times and well and left the phone for hours hoping it would get itself together, to only occasionally fine (app error code:603) and yes at this present moment it is still stuck at 3% back up, this is 3rd day.
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Jul 26, 2012
I have a Bold 9900 on Orange, and attempted to update to OS 7.0.1 from (I think) 7.0.0 using a wifi connection as opposed to using Blackberry Desktop Software. However, I encountered a problem which I have heard many others have had, when the update got stuck on 'social feeds' and would not move from 8%. I did a soft reset (alt + right shift +del) and a white screen came up, saying to press any key to revert back to the old software. I did this, but now whenever I turn phone on, either through battery pull or soft reset, I get a frozen home screen. I have attempted to start the device in safe mode, and when I do I get a 'recovering your settings' screen similar to the update progress screen, but this too is frozen. I am continuing to reset the phone but am having no success.
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Jun 1, 2012
I was updating My Blackberry Bold 9790 software from its Blackberry 7 OS to 7.1, no once the update started it notified me that I wont be able to use the phone for two hours. It started backing up my data first, it however stopped backing up data when the power in the phone went out, and didn't continue upon me putting it on charge and has been stopped the process altogether, it has been at 10% of backing up process for two days straight.
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May 24, 2012
Update for new OS has frozen it has done this once, so I unplugged it after 5 hours and lost all my contacts it has done it again now on messages I do not want to lose those as well anyway of making it get going again?
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Jul 2, 2014
iphone ios update failure - my phone is frozen on the apple icon screen with the progress bar underneath almost to completion for hours - phone will not shut down and frozen on this screen -What do I do -
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May 26, 2012
I got an update for my 9900 but when 'backing up your data' my phone has froze on backing up social feeds at 7% and has been like this for about 6 hours!
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Aug 28, 2012
my blackberry bold 9900 appears to be frozen I assume as I started doing the software update since 2pm today and yet its still not finished? It has been 8hours now. It seems to have frozen on 14%. Now I have tried rebooting my phone many times but it keeps on taking me back to the software update page. I am currently unable to access anything on my blackberry device.
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Oct 31, 2012
my 9900 bold has froze at 8% while doing a software update, its been like this for about 5 hours
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Sep 4, 2012
I did an update on my BB (worst decision ever) and now it is frozen on social feeds. The overall backup progress is at 6% and will not move at all.This is my business phone and it needs to work ASAP.I'm completely annoyed (though not surprised) that this has happened. The phone will not connect to the computer so I'm basically stuck with whatever I can do via the phone. I've removed the battery three times already and the same thing happens.
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Mar 30, 2012
It said I would not be able to use my phone for 2 hours if I did the upgrade so I clicked ok. Two hours passed and the upgrade was still at the 10 % backup process. I took my battery out to hope I could use it again but it starts up and own the exact same thing. Goes to 10% and freezes out.
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Dec 22, 2011
Tried running the new software update and all seemed to go fine at first, but now the 'overall backup progress' bar has been dead at 9% for a while and the 'social feeds' above has been stuck on 0% for the same amount of time. Ive tried rebooting but whenever i do this, the update starts up again and gets to the same point before stopping again.
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Oct 18, 2011
I had a Blackberry bold 9900 which suffered an irrecoverable crash in December last year. Orange sent me a replacement. Last night, I went to get my phone and tried switching it on with the button at the top. It didn't come on. The phone would only reboot to 70%. I read on a forum to remove the battery and sim card and reinsert. The phone does not come on at all now. I've tried charging with/without battery, with/without sim card. I've tried everything on the internet. all my contacts are on the phone, I assumed this would be safe as it was supposed to do a regular back up. Is there a fix for the phone, if not, how do I access these backups that the phone was doing?
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Jan 15, 2012
I have a bold 9900 and as soon as the battery life hits 25% it says battery to low for radio use but as soon as I plug the charger in it fires back up to 40%..does anyone know as to how I can fix this fault? Also every now and again the phone freezes and then a bit background appears with error in the middle of the screen?
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Jul 14, 2012
I'm unable to update the software of my BlackBerry 9900. It gets stuck in the middle, noticeably when it creates the back up of SMS.
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Apr 7, 2012
I have a blackberry bold 9900 on Vodafone in the UK. It asked me to run an software update warning it would take 2 hrs or more and I wouldn't be able to make phone calls etc during that time. It has sat at 9% 5 mins into the upgrade, I have now even attached it to my laptop hoping it would speed the process up. It currently has series 7 bundle 1465 and is updating to series 7 bundle 2406 (I have that from desktop). I am doing it right and it'll be ok if I leave it running overnight - it won't let me reset it so I am stuck in a loop.
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Sep 10, 2014
- Iphone 4 frozen every time I try to fix - This has happened whilst updating to IOS 7.
I am in continuous loop resulting in the apple on screen with 1/4 full progress bar following phone going through the full restore process, and trying to backup from iTunes. I have used both Recovery and DUF mode a number of times. I have also recovered all my files using both Wondershare and Tenorshare. Over the past 16 hours I have probably hard reset 100+ times. RecBoot 'exit recovery' has failed the 3 times I have tried, and TinyUmbrella gives a 'product configuration is missing' error message when I try to run it.
Should I try 'new phone setup' rather than restore from iTunes files?
Info:
iPhone 4, Probs when updating IOS 7.1.2 ?
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May 24, 2012
I am updating the software on my Curve 9360, and it is in the 'Backing Up Your Data' part at the start, but has stopped at 13% of the overall backup process. It has been stuck at this for over an hour, any tips on what to do? If I turn it off/take the battery out, will I lose the data on my phone?
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Nov 5, 2012
I have a BB 9900 that is only a week old.The BB works perfectly, that is until someone calls me.I can answer the phone, hear and speak with the person on the other end - no issues. I can use BBM, texting etc, no issues.The problem occurs when I try to hang up after someone calls me. The phone freezes.I can press the hang up button, but it does not return to the main screen.It freezes at the caller ID screen and I have to yank the battery out of it to get back to the main screen that has all the icons on it.
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Aug 17, 2012
my blackberry froze so I tuck the battery out to do a reboot now its stuck on reboot 3/4 I have done EVERYTHING tried loading new os, I've whipped my phone put a new os.
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Sep 9, 2012
I tried to upgrade the software on my 9900.It downloaded well. Once it started installing it, the 9900 froze at 3% backing up social feeds. It has been like this for hours. I have no use of my phone. how to unfreeze it.
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Nov 7, 2012
prior to this freezing of my phone i was playing music and i was trying to check out a picture a friend sent to me, i downloaded a couple of apps like screen grabber, picstory,naija pings,bible and a few stuffs and took picures with it all of a sudden when i was chatting with a friend it went off completely and never came back on what do i do
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Jun 11, 2011
I decided to update my 9700 to os 6 today and it was going fine until it got to the 'Restore Progress - Blackberry Messeger 1/1 items" Its been stuck there for about a hour now! My device shows the PC & BB icons as if its connected to the PC but when I open My computer, it isn't showed there? I havent disconnected it and scared it may have corrupted.
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Apr 14, 2012
I don't know how it got there but when I came back to my phone it was turned off and now I turn it on it is stuck 3/4 of the loading screen.
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Sep 4, 2012
I'm currently using a Bold 9900 under T-Mobile. The phone repeats the letters "n" and "m" nonstop. If I leave my phone down, it would show "nmnmnmnmnmnm" after a minute. The keyboard, trackpad, and unlock buttons are also not responsive. I've tried the batter pull numerous times, and it has shown improvement once (I was able to type in my password and go into the home menu). Soon after that the problem returned. The phone just seems half dead and its reponse to my actions are random. Sometimes I'm unable to unlock my phone even after pressing the unlock button numerous times.
I did go to a beach with my phone. But there was no water or sand damage. It was in my hotel room the whole time. as the phone is completely unuseable right now. The screen works, but I am unable to press any keys to unlock/use my phone.
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May 24, 2012
My phone has been stuck on the update screen for 6 hours and its stayed at 11%. I need my phone and have tried turning it off and taking the battery out, even plugging it into my pc, but nothing is working.
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Mar 21, 2012
I got the notification on my phone telling me to update so I clicked yes, it started backing up my data (or so the screen says) but then got stuck at 11% for AGES. I tried to exit out of it or do anything but it wouldn't let me so I removed the battery, but then when it rebooted it just went back to the 'backing up your data' screen, and is now stuck at 7%. I tried removing the battery again and leaving it for a while but still no luck.
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Jun 11, 2014
Since the upgrade, my phone constantly says backup in progress. Have AT&T. Under last backup it says none.
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Mar 18, 2014
Recently whenever I press my home button the screen takes 3-4 seconds to load, I am regularly being thrown out of internet browsers and the keyboard often disappears when typing.
I have uninstalled all recent apps downloaded, cleared more memory space, ran anti virus and anti malware to no avail.
I was prepared to do a backup and then factory reset and have found that my HTC One is in a constant state up "backup in progress and options to change backup account and reset phone are greyed out.
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Oct 23, 2012
I downloaded the update and clicked install now. My phone has been frozen at 2% of "overall backup progress" for an hour and a half. What can i do to fix?
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Apr 1, 2010
I am facing a problem when trying to make a backup for my Bold 9900, as it reach the point "backing up Smart Card Options", it just freeze and don't want to complete for more than an hour, i have been facing this problem for more than a month
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