prior to this freezing of my phone i was playing music and i was trying to check out a picture a friend sent to me, i downloaded a couple of apps like screen grabber, picstory,naija pings,bible and a few stuffs and took picures with it all of a sudden when i was chatting with a friend it went off completely and never came back on what do i do
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I have a BB 9900 that is only a week old.The BB works perfectly, that is until someone calls me.I can answer the phone, hear and speak with the person on the other end - no issues. I can use BBM, texting etc, no issues.The problem occurs when I try to hang up after someone calls me. The phone freezes.I can press the hang up button, but it does not return to the main screen.It freezes at the caller ID screen and I have to yank the battery out of it to get back to the main screen that has all the icons on it.
View 1 Replies View Relatedmy blackberry froze so I tuck the battery out to do a reboot now its stuck on reboot 3/4 I have done EVERYTHING tried loading new os, I've whipped my phone put a new os.
View 1 Replies View RelatedI tried to upgrade the software on my 9900.It downloaded well. Once it started installing it, the 9900 froze at 3% backing up social feeds. It has been like this for hours. I have no use of my phone. how to unfreeze it.
View 3 Replies View RelatedUpdate for new OS has frozen it has done this once, so I unplugged it after 5 hours and lost all my contacts it has done it again now on messages I do not want to lose those as well anyway of making it get going again?
View 1 Replies View RelatedI got an update for my 9900 but when 'backing up your data' my phone has froze on backing up social feeds at 7% and has been like this for about 6 hours!
View 2 Replies View Relatedmy blackberry bold 9900 appears to be frozen I assume as I started doing the software update since 2pm today and yet its still not finished? It has been 8hours now. It seems to have frozen on 14%. Now I have tried rebooting my phone many times but it keeps on taking me back to the software update page. I am currently unable to access anything on my blackberry device.
View 1 Replies View Relatedmy 9900 bold has froze at 8% while doing a software update, its been like this for about 5 hours
View 1 Replies View RelatedI don't know how it got there but when I came back to my phone it was turned off and now I turn it on it is stuck 3/4 of the loading screen.
View 2 Replies View RelatedI did an update on my BB (worst decision ever) and now it is frozen on social feeds. The overall backup progress is at 6% and will not move at all.This is my business phone and it needs to work ASAP.I'm completely annoyed (though not surprised) that this has happened. The phone will not connect to the computer so I'm basically stuck with whatever I can do via the phone. I've removed the battery three times already and the same thing happens.
View 5 Replies View RelatedI'm currently using a Bold 9900 under T-Mobile. The phone repeats the letters "n" and "m" nonstop. If I leave my phone down, it would show "nmnmnmnmnmnm" after a minute. The keyboard, trackpad, and unlock buttons are also not responsive. I've tried the batter pull numerous times, and it has shown improvement once (I was able to type in my password and go into the home menu). Soon after that the problem returned. The phone just seems half dead and its reponse to my actions are random. Sometimes I'm unable to unlock my phone even after pressing the unlock button numerous times.
I did go to a beach with my phone. But there was no water or sand damage. It was in my hotel room the whole time. as the phone is completely unuseable right now. The screen works, but I am unable to press any keys to unlock/use my phone.
So, I went to check if there was a new OS update. There was, so I downloaded and am currently installing it. However, it's been "installing" for 8 hours now, and it's stuck on 14% Overall backup progress. And 0% Social Feeds.Also, not sure if it's related. (probably is) but my Signal is off and i have no network connection. And I've got good coverage usually at home. I realised the problem about 7 hours in, after it said it would only be 2. So I battery pulled it, and it didn't work, then I tried battery and sim pulling, that didn't work. I've tried hooking it up to my blackberry desktop. It can't pick the device up because of it.
View 9 Replies View RelatedI have a 2 month old 9900 Bold and my roller "pad" is now unresponsive. I removed the battery and re-booted but still "frozen".
View 1 Replies View RelatedMy Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
View 1 Replies View RelatedUpgraded BBM and now phone is frozen. Tried reboot. Tried batter remove and reinsert, but the white bar loads for rebooting to about 3/4s then stops.
View 1 Replies View RelatedThe trackpad on my Bold 9700 stopped working last night. It scrolled but would not register being pressed. Followign advice elsewhere on this site, I downloaded the desktop manager and backed up the device, then installed a new operating system (version 6).
Now nothing on the BB is working. It is stuck on the terms and conditions screen that starts "This handheld device includes software that it proprietary and confidential to Research In Motion Limited. . ." I can see there is a blue arrow at the bottom, implying I need to scroll down and accept the terms and conditions, but as none of the keyboard is responding, I can't do this.
Today, I signed up for Blackberry Email Service with T-Mobile. I got a message that an update was available, so I downloaded and installed it. However, when the Blackberry rebooted after the installation, (which seemed to take much longer than normal), the screen reads "Blackberry Platform 6.6.0.195" followed by a listing of all of the programs and apps on the Blackberry. There's also an error message that reads, "Uncaught Exception: java.lang.Null Pointer Exception". When I click "OK" there is another message reading, "Uncaught Exception:ApplicationRegistry.wait For(0xbfca09409ffe99e5) timeout. Then I get another reading, "Uncaught Exception:java.lang.Error" Every application on the list seems to have an error, and nothing will open. But I can't even shut the phone off. I have tried all of the four different reboot methods, but nothing seems to work.
I am wondering if I were to sync the Blackberry with the Blackberry Desktop Manager on my lpatop if it would reset the OS to the way it was before the update.
My second BB bold 9930 is frozen. It stops on either the 1 - Verizon startup screen OR 2-BB home screen, depending on what happens after rebooting. Completely unreponsive to all buttons except reboot when on BB home screen.
I have done the following: soft reboot, multiple soft reboots, hard (battery) reboot. AND...Because the phone is completely stuck, my BB desktop software manager can NOT read/connect to phone...."connecting to phone".. If NOT, can I somehow retrieve the information located on 'my device'...as opposed to stuff stored on media card?
I've been using my BB Bold 9700 for a long time now...have not had a single problem with it. Yesterday desktop manager suggested i upgrade from OS5 to 6...since i did this my phone refuses to start up, it goes no further than the blackberry loading screen. i suppose i need to downgrade back to OS5, but my phone wont even connect to my computer. tried hard booting, soft booting and resetting device, as well as using the "alt+shift+delete" and even double delete shortcut.
View 2 Replies View RelatedMy device is completely frozen....I can't do anything.
View 1 Replies View RelatedMy blackberry bold 9000 turned itself off, which it has been doing alot. Then as it started to reboot a battery sign with a red X through it came up and is frozen at only half of the loading bar. And also the red light is not on.Connect Storm to wireless router for printing?
View 3 Replies View RelatedI can't close PDF to go on my Bold 9930. I can shut the screen with the end button. Selecting choose with the menu or go back does nothing. Every time I choose the Documents to Go icon, I get a blank frozen PDF to go screen. If I click a PDF file, I get an error screen that says I have to close a dialog box that is still open. This is the Documents to Go that came with the 9930.
View 3 Replies View RelatedI am attempting to update the OS on my BB Bold 9700, as suggested by the BB Deskyop Sofware. The update started and seemed to be progressing but about 3/4 of the way through it is frozen at "Loading module"net_rim_speech_data_en_US.cod".
What should I do? The system warns "do not disconnect your device or stop this process as it could make your device unusable"
Later: I solved this problem by disconnecting the phone from the PC and downloading the OS6 package from the Blackberry.com/Downloads site, re-installing the Blackberry Deskop Sofware and re-starting the update process, this time with all power saving on the PC turned off.
I have just tried to add another email account to my blackberrt but when I clock on the setup it does not move to the next screen. It is stuck, does anyone know why this maybe the case?
View 1 Replies View Relatedmy device has frozen during an update! what is the best thing to do from here? im reluctant to unplug it as it warns it may make the device unusable
View 1 Replies View RelatedI tried to update me phone to 7 OS but it just seemed to not be doing anything, and I know i shouldnt have but I took out the battery and put it back in but now it would turn on it just goes to a screen with a egg timer ! What do I do to get it back working?
View 2 Replies View RelatedI have had my BB Bold 9700 for about six months and love it for the most part.Just recently, the trackpad stopped being responsive as far as being able to move the selector bracket (cursor?) around to select an icon for a program or even move the cursor within any program.At first, waiting a little bit would help.Then turning it off and on with the red key worked.When that stopped working, I did a battery pull and it worked a few times.Then when that stopped working, I did a battery pull and held the escape key (the arrow that does the uturn right?) which I understand from the threads that I have read is BB safe mode.This did not help.Now it is frozen and I cannot get it unfrozen.The last thing I did was load a game (Final Fantasy), but I have been playing that for over a week with no problem then, out of the blue, this problem started yesterday.
View 5 Replies View RelatedI just got my BB Bold 9700 this afternoon (WOO!) It's working great but every time I go into my contacts the screen is stuck at "Copying to Contacts" with the bar filled about 3/4 of the way. Is this something that will eventually load fully and I just have wait for or should I look into this?
View 6 Replies View RelatedWhen I use the "Manage Connections" screen to turn on/of wi-fi or mobile network connection, the smart phone's screen get frozen and then a compulsive restart is performed.
View 5 Replies View RelatedI tried searching similar topics but could not find relevant ones. everyone seems to have no issue with swapping out sim cards on their bolds. If there is a thread already open, i do apologize. I'm really frustrated and really need my blackberry to be up and running.
I have a Bold 9700, updated to the latest OS, everything works fine. I recently had some issues with my old sim card so I went to my service provider to change it to a new one (same number, same line, same contract, just a new sim card).
As is expected I was told that when my old sim is deactivated, simply insert my new one and I can use my phone as per normal.
However, when I did this, the phone was stuck at the loading screen (the entire bar is white) for eternity (maybe 5 minutes or so) before proceeding to the homescreen. There is no "verifying security" load bar, the phone is entirely frozen, no buttons work, the touch pad does not work, it shows 3G on the top right without the blackberry sign, there is no service provider name, and once in a while the small clock loading logo appears.
I pulled the battery a couple of times and the problem persists. I called the service provider to reactivate the new sim card, they did it 3 times, same problem. I inserted the sim card into other non-blackberry phones i have and it works on all other phones. When I put back my old deactivated sim card into the 9700, the phone starts up fine within 2 - 3 minutes, "verifying security" bar as per normal, everything moves, just no service connection. When i turn on the phone without a sim card it starts up fine as well with a message at the top saying insert sim card.
I even went down to the blackberry technical service department of my service provider and they were of no help. all they could say was "we have to wipe your phone and reload the software" which I am trying to avoid and I can do myself anyways.
My phone is unlocked, comes unlocked here in singapore, I even checked using the "MEPD" method, all disabled.
This has been very frustrating, especially when I need my blackberry for work. What is wrong with my phone? How can the simple replacement of a sim card be so difficult on a blackberry when it is problem free for ANY other phone I have ever used? I am now dreading when I have to travel abroad for business and require a foreign sim card.
BB Bold 9780 is frozen for days. I downloaded an update from APP World and when I rebooted device it shows BB Logo and the loading line fills up from left to right but never changes screen. The phone is locked in this mode. Is there a manual reset pinhole? The update was for the Traveler APP upgrade free.
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