BB Bold :: Update From OS5 To OS6 On 9700 Frozen?
Nov 25, 2011
I am attempting to update the OS on my BB Bold 9700, as suggested by the BB Deskyop Sofware. The update started and seemed to be progressing but about 3/4 of the way through it is frozen at "Loading module"net_rim_speech_data_en_US.cod".
What should I do? The system warns "do not disconnect your device or stop this process as it could make your device unusable"
Later: I solved this problem by disconnecting the phone from the PC and downloading the OS6 package from the Blackberry.com/Downloads site, re-installing the Blackberry Deskop Sofware and re-starting the update process, this time with all power saving on the PC turned off.
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Jul 20, 2010
So I started to update my BB 9700 tonight, since it hadn't been done in awhile. I followed the instructions including the "don't unplug the device if you ever want it to work again" segment.
All was going well until I got to step 10 of 12 (Loading Applications) It has now been trying to load applications for over 3 hours, with no advancement in the status bar at the bottom of the screen. My Desktop manager says it is disconnected, but I'm not sure how or when that happened. My screen is white with the computer and the BB and a pair of arrows, but nothing has happened for hours.
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Jul 20, 2010
So I started to update my BB 9700 tonight, since it hadn't been done in awhile. I followed the instructions including the "don't unplug the device if you ever want it to work again" segment.All was going well until I got to step 10 of 12 (Loading Applications) It has now been trying to load applications for over 3 hours, with no advancement in the status bar at the bottom of the screen. My Desktop manager says it is disconnected, but I'm not sure how or when that happened. My screen is white with the computer and the BB and a pair of arrows, but nothing has happened for hours.I'm afraid to disconnect incase I lose everything on my BB and render it unusable!
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Oct 8, 2011
The trackpad on my Bold 9700 stopped working last night. It scrolled but would not register being pressed. Followign advice elsewhere on this site, I downloaded the desktop manager and backed up the device, then installed a new operating system (version 6).
Now nothing on the BB is working. It is stuck on the terms and conditions screen that starts "This handheld device includes software that it proprietary and confidential to Research In Motion Limited. . ." I can see there is a blue arrow at the bottom, implying I need to scroll down and accept the terms and conditions, but as none of the keyboard is responding, I can't do this.
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Jul 8, 2011
Today, I signed up for Blackberry Email Service with T-Mobile. I got a message that an update was available, so I downloaded and installed it. However, when the Blackberry rebooted after the installation, (which seemed to take much longer than normal), the screen reads "Blackberry Platform 6.6.0.195" followed by a listing of all of the programs and apps on the Blackberry. There's also an error message that reads, "Uncaught Exception: java.lang.Null Pointer Exception". When I click "OK" there is another message reading, "Uncaught Exception:ApplicationRegistry.wait For(0xbfca09409ffe99e5) timeout. Then I get another reading, "Uncaught Exception:java.lang.Error" Every application on the list seems to have an error, and nothing will open. But I can't even shut the phone off. I have tried all of the four different reboot methods, but nothing seems to work.
I am wondering if I were to sync the Blackberry with the Blackberry Desktop Manager on my lpatop if it would reset the OS to the way it was before the update.
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Apr 4, 2010
I have had my BB Bold 9700 for about six months and love it for the most part.Just recently, the trackpad stopped being responsive as far as being able to move the selector bracket (cursor?) around to select an icon for a program or even move the cursor within any program.At first, waiting a little bit would help.Then turning it off and on with the red key worked.When that stopped working, I did a battery pull and it worked a few times.Then when that stopped working, I did a battery pull and held the escape key (the arrow that does the uturn right?) which I understand from the threads that I have read is BB safe mode.This did not help.Now it is frozen and I cannot get it unfrozen.The last thing I did was load a game (Final Fantasy), but I have been playing that for over a week with no problem then, out of the blue, this problem started yesterday.
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Jul 8, 2010
I just got my BB Bold 9700 this afternoon (WOO!) It's working great but every time I go into my contacts the screen is stuck at "Copying to Contacts" with the bar filled about 3/4 of the way. Is this something that will eventually load fully and I just have wait for or should I look into this?
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Feb 22, 2010
When I use the "Manage Connections" screen to turn on/of wi-fi or mobile network connection, the smart phone's screen get frozen and then a compulsive restart is performed.
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Aug 25, 2010
I tried searching similar topics but could not find relevant ones. everyone seems to have no issue with swapping out sim cards on their bolds. If there is a thread already open, i do apologize. I'm really frustrated and really need my blackberry to be up and running.
I have a Bold 9700, updated to the latest OS, everything works fine. I recently had some issues with my old sim card so I went to my service provider to change it to a new one (same number, same line, same contract, just a new sim card).
As is expected I was told that when my old sim is deactivated, simply insert my new one and I can use my phone as per normal.
However, when I did this, the phone was stuck at the loading screen (the entire bar is white) for eternity (maybe 5 minutes or so) before proceeding to the homescreen. There is no "verifying security" load bar, the phone is entirely frozen, no buttons work, the touch pad does not work, it shows 3G on the top right without the blackberry sign, there is no service provider name, and once in a while the small clock loading logo appears.
I pulled the battery a couple of times and the problem persists. I called the service provider to reactivate the new sim card, they did it 3 times, same problem. I inserted the sim card into other non-blackberry phones i have and it works on all other phones. When I put back my old deactivated sim card into the 9700, the phone starts up fine within 2 - 3 minutes, "verifying security" bar as per normal, everything moves, just no service connection. When i turn on the phone without a sim card it starts up fine as well with a message at the top saying insert sim card.
I even went down to the blackberry technical service department of my service provider and they were of no help. all they could say was "we have to wipe your phone and reload the software" which I am trying to avoid and I can do myself anyways.
My phone is unlocked, comes unlocked here in singapore, I even checked using the "MEPD" method, all disabled.
This has been very frustrating, especially when I need my blackberry for work. What is wrong with my phone? How can the simple replacement of a sim card be so difficult on a blackberry when it is problem free for ANY other phone I have ever used? I am now dreading when I have to travel abroad for business and require a foreign sim card.
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Dec 3, 2012
My device downloaded an upgrade "successfully"--according to the message that flashed on the screen. Suddenly all applications disappeared from the screen and this message came up "Uncaught exception:Application Registry.wait For (0x5364ff2940fa3920)timeout" When I press "OK" another message pops up: "Uncaught exception:java.lang.NullPointerException" no matter how many time I press "OK" it sits there frozen. I have removed the battery, reloaded, etc. Nothing changes. I can't access any applications or settings features so I am unable to reset or uninstall, etc.
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Feb 15, 2010
I put the phone in bedside mode then drop it in the cradle and when I wake up the clock is gone and the phone is frozen. It won't let you do anything not even shut it off, I have to do a battery pull.
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Feb 11, 2010
I have the 9700 Bold.I was listing to a visual voice mail when I received a call.After the call the visual voice mail message is locked.I can delete it but when I get a new visual voice mail the old one I deleted re appears along with the new one and both are locked.All of this occurs in the email app.I can go to the visual voice mail app. And it works as it should.I tried deleting all voice mails in both apps. but it dose not solve the problem once a new message is left.
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Jul 13, 2011
my device has frozen during an update! what is the best thing to do from here? im reluctant to unplug it as it warns it may make the device unusable
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May 24, 2012
Update for new OS has frozen it has done this once, so I unplugged it after 5 hours and lost all my contacts it has done it again now on messages I do not want to lose those as well anyway of making it get going again?
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Jan 4, 2012
I tried to update me phone to 7 OS but it just seemed to not be doing anything, and I know i shouldnt have but I took out the battery and put it back in but now it would turn on it just goes to a screen with a egg timer ! What do I do to get it back working?
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May 26, 2012
I got an update for my 9900 but when 'backing up your data' my phone has froze on backing up social feeds at 7% and has been like this for about 6 hours!
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Aug 28, 2012
my blackberry bold 9900 appears to be frozen I assume as I started doing the software update since 2pm today and yet its still not finished? It has been 8hours now. It seems to have frozen on 14%. Now I have tried rebooting my phone many times but it keeps on taking me back to the software update page. I am currently unable to access anything on my blackberry device.
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Jun 26, 2011
BB Bold 9780 is frozen for days. I downloaded an update from APP World and when I rebooted device it shows BB Logo and the loading line fills up from left to right but never changes screen. The phone is locked in this mode. Is there a manual reset pinhole? The update was for the Traveler APP upgrade free.
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Oct 31, 2012
my 9900 bold has froze at 8% while doing a software update, its been like this for about 5 hours
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Aug 25, 2010
Today I attempted to upgrade to the new 5.0 OS via Desktop Manager. The backup was completed and software installed. The process stalled on the reboot portion. My phone turned on, and I saw the blackberry screen with the loading bar below. The loading bar filled up and then my usual AT&T World Phone orange screen came up (which usually lasts for about 5 seconds before the home screen comes up). However, the orange screen lasted over an hour. Since the software was already installed I did a battery pull. The phone started up to the same AT&T screen and stops. The backlight still dims as usual, and comes back up on a button push but its stuck there with no home screen, now for another 3 hrs. It won't allow me to try to wipe or reinstall the OS because the phone has to be started to do so, and it says it can't connect to the phone (but it does recognize my device when its plugged into the computer). I have searched the forums for similar problems but haven't found any others with my problem.
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Sep 4, 2012
I did an update on my BB (worst decision ever) and now it is frozen on social feeds. The overall backup progress is at 6% and will not move at all.This is my business phone and it needs to work ASAP.I'm completely annoyed (though not surprised) that this has happened. The phone will not connect to the computer so I'm basically stuck with whatever I can do via the phone. I've removed the battery three times already and the same thing happens.
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Jan 16, 2012
So, I went to check if there was a new OS update. There was, so I downloaded and am currently installing it. However, it's been "installing" for 8 hours now, and it's stuck on 14% Overall backup progress. And 0% Social Feeds.Also, not sure if it's related. (probably is) but my Signal is off and i have no network connection. And I've got good coverage usually at home. I realised the problem about 7 hours in, after it said it would only be 2. So I battery pulled it, and it didn't work, then I tried battery and sim pulling, that didn't work. I've tried hooking it up to my blackberry desktop. It can't pick the device up because of it.
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Sep 12, 2010
Plugged my 9700 into desktop manager today & was prompted to update software, which I did. Device now at platform 5.1.0.175, app version: 5.0.0.862 on Vodafone UK. I've noticed that the 'wireless update' option is no longer there.
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Mar 6, 2011
I am trying to find out how to reformat or fix my blackberry (bold 9700) after my power went out during an OS update. My phone just shows App Error 200 and when I view the threads (see links below) I find the answer but it is in another link. Each time I click the link I get the message:
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Jun 1, 2012
I got a Blackberry Bold 9700 for Chritstmas, I dowloaded Desktop Manager and trying to update my Blackberry 9700 to OS 6 but it keeps saying the following message
"This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. [URL]
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Mar 2, 2012
I purchased a second hand BlackBerry Bold 9700, i wanted to upgrade the software to OS 6. I downloaded the Required Software (OS 6) from T-Mobile UK "Provider" and installed it on my pc, then i opened the Blackberry Desktop Software, "It Should Show that there is a new update for the phone software". but the problem that i am suffering from it gives me a messege that there is no software available. the current device software is App Version : 5.0.0.344 (541), and what i downloaded from the provider (T-Mobile UK) is App Version 6.0.0.570. I alsow Tried to download from many providers like AT&T, SK-Telecom, T-Mobile UK. i tried removing them all from my pc and instaling them one by one, but still no progress. i followed all the instructions on how to remove the file named "Vendor" from the path (C:Program Files (x86)Common FilesResearch In MotionAppLoader). if i removed this file it should show me that there is an update, but still no hope i gives the same messege that there is not software update available.
i tried another methode by using a software called BBsak. And it askes me to set a password then i Wiped the device the phone screen turns white like a system error, i go back to (C:Program Files (x86)Common FilesResearch In MotionAppLoader) to the file "Loader" and execute it, it show that every thing is fine and the software is being installed is 5.0.0.344 (541) even though i was installing (6.0.0.570 T-Mobile UK).
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Dec 12, 2011
I try to update my bold 9700 to OS6, but I can`t.
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Nov 16, 2011
I have got several email that say I can update my Blackberry Bold 9700 to the new OS 6. I currently have v5.0.0.602. I use at&t as my service provider. To update I hook up my Blackberry to my PC and go to the update page on the Blackberry website. I click on the check for updates button on the website. It searches for about 30 seconds and says that I have no updates available. I really want this update so why it says I don't have updates when I am not up to date.
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Mar 8, 2012
I have been trying to upgrade my BB Bold 9700 to OS 6. Ive been having difficulties doing it. I have upgraded a similar defice prior, however this specific unit cannot be upgraded. Are there any reasons why a specific device cannot be upgraded to OS 6?
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Jun 14, 2010
With all the problems we are having with AppWorld and the update tip coming from crackberry. You would think we would have some kind of an explanation or at least tell the members who are having issues (there are many) what is going on and have they talked to rim about this problem..
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May 19, 2010
while i was hoping for the new os software .586 to be available through OTA i didnt mind using the comp & dm as well. It was actually pretty easy just plug and play & follow directions sorta thing, and it only took less than 30mins. So far id say the new software is ok, it seems a bit faster & for most people i say the 3G is good but i guess it depends where your at.
Now for the few things that are annoying me haha... If there is a way or option to fix these please help.
1. There is no more Standby Mode (top right button/mute button)? People are saying the Lock button (top left) is also now the new standymode. So this a 2 in 1 sort of thing? Now what can i do with my top right button? id like to use it for something...
2. Ok this is really annoying me. Whats the point of having a password when it doesnt work when you Lock the phone? like the above for example, i lock the phone & it directly goes to a black screen (standby mode?) and if i want to unlock it the following says: keypad is locked. press the lock button to unlock seriously annoying, now anyone can get into my phone. The weird thing is that if you lock it, black screen shows, then wait a few mins and the password feature is now working. Basically this password feature should be working right away once we lock it...
3. This is a litte bit annoying or maybe its just one of those things i gotta get used to if there isnt an option to fix it. But another thing i noticed is that when someone is calling my phone it now shows their number as well w/ the name. I liked it when it just showed the name, no need to show the number with it...
4. The app "my account" for t-mobile which lets you check your minutes, check your bill, update stuff, etc is no longer working? its been down even when i had the previous software .330 Whats up with that?! its a very usefull/helpfull app & hopefully it will start working again.
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