BB Bold 9000 :: Handset Startup Frozen After OS Update
Aug 25, 2010
Today I attempted to upgrade to the new 5.0 OS via Desktop Manager. The backup was completed and software installed. The process stalled on the reboot portion. My phone turned on, and I saw the blackberry screen with the loading bar below. The loading bar filled up and then my usual AT&T World Phone orange screen came up (which usually lasts for about 5 seconds before the home screen comes up). However, the orange screen lasted over an hour. Since the software was already installed I did a battery pull. The phone started up to the same AT&T screen and stops. The backlight still dims as usual, and comes back up on a button push but its stuck there with no home screen, now for another 3 hrs. It won't allow me to try to wipe or reinstall the OS because the phone has to be started to do so, and it says it can't connect to the phone (but it does recognize my device when its plugged into the computer). I have searched the forums for similar problems but haven't found any others with my problem.
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Jan 19, 2010
I was receiving multiple texts and my phone froze with the indicator light still blinking. I pulled the battery, and now my phone loads up to 3/4 of the way and just freezes. I tried a soft reboot, and multiple battery pulls nothing has worked. Any suggestions?
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Apr 4, 2010
I have had my BB Bold 9700 for about six months and love it for the most part.Just recently, the trackpad stopped being responsive as far as being able to move the selector bracket (cursor?) around to select an icon for a program or even move the cursor within any program.At first, waiting a little bit would help.Then turning it off and on with the red key worked.When that stopped working, I did a battery pull and it worked a few times.Then when that stopped working, I did a battery pull and held the escape key (the arrow that does the uturn right?) which I understand from the threads that I have read is BB safe mode.This did not help.Now it is frozen and I cannot get it unfrozen.The last thing I did was load a game (Final Fantasy), but I have been playing that for over a week with no problem then, out of the blue, this problem started yesterday.
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May 1, 2012
this morning I have attempted to upgrade the software on my new Bold, Nearly 6 hours later the phone is still showing 16% done and hasnt done anything since. If you turn the handset off it starts again with the same screen showing download in progress. No functions can be used at all, Tmobile ( provider ) are no use and i cant get any troubleshooting advice from the Blackberry website
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Aug 25, 2011
That's the problem basically. I've tried pulling battery out, connecting it through Desktop Charger. I get the solid red light, then it starts - loads up to about 10% and turns off again.
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Jan 11, 2010
the title says it all about my laptop but everything works well on my laptop. Something about the usb port, but the remote mouse transmitter works fine in the same ports. Any suggestions?
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Apr 22, 2010
I just got a replacement BB Bold b/c my old one died. I have my work email on my BB which is on an exchange server, that works no problem. I used to also have my personal POP account on my device as well. When I configured my new phone and put in my old SIM card into my new phone my POP account icon appeared on my phone. However my device is not recieving any of my POP account messages. I tried deleting the POP account through "settings" and "email settings" but the icon still appears on my device.I initally deleted my POP and added it again anyway and it still does not work, any suggestions?
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Jan 22, 2010
I am going on a cruise tomorrow and purchased 20 mb of international data usage. Is there any way to check my data usage on the phone itself so I don't go over (if you go over it is $20 for 1mb).THe att rep did not know. I did a search on cb and did come up with anything recent.
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Apr 11, 2010
basically my blackberry 9000 was charging and whilst charging i took out the battery. the fone screen stayed on but frozen. then wen i removed the charger it has been dead ever since. no response nothing, no led lights wont turn on, wont charge absolutely nothing! is there any hope or is my blackberry dead forever?
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Jun 13, 2010
I have been reading some other posts on this board that seem to be close to my problem but nothing seems to be working. My phone was fully charged sitting in the charger all night as per norm, but when I woke up I hade a frozen white screen so I pulled the battery for over 2 min's then put it back in the red LED was constant for 15-20 seconds then off. I have tried charging it and tried putting on a new OS but as soon as I plug any USB in the phone the LED will go off and will not be recognised by my laptop nor will I get any charging LED.
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Aug 25, 2010
Trying to do the mandatory reset for the password on a hotmail account and all roads (edit, delete, validate) lead to a frozen "Login" screen.
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Apr 11, 2011
Woke up this morning to find my 9800 Torch had ran out of battery it was completely dead. When I tried to charge the phone the startup screen came up as normal but it froze when it got to a certain point, I took out the battery and replaced it after 30 seconds, the phone started to reboot and then froze at the same point.I have reinstalled the OS onto my device from Blackberry desktop and have tried this several times today but it is still freezing at the same point, after about 20-30 minutes of leaving the phone it eventually very slowly came on!t the moment my phone is completely useless to me as it has froze again.
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Nov 6, 2011
Blackberry torch is frozen at the startup screen. ...
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Mar 17, 2012
My bb frozen up this morning so I turned it off and took out the battery, now when ever I put the battery back the little red light just comes on and the startup screen keeps reloading and that's about it.
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Jun 18, 2010
I downloaded my lookout virus scanner.Worked great.Did an upgrade from BBapp world and after reboot it starts and the application permission pops up and everything is frozen. My animated screensaver is moving in the background and if I press the alt or caps key the symbol comes on and off but nothing moves and I cant do anything. The phone signal never turns on and the time freezes to when it first starts. I have pulled the battery atleast 20 times and have done the alt caps del reset a bunch too. I email the company of the program and filed a help request but it being the weekend I think Im screwed with them. Can anyone help me out how to get around this I just wanna get my phone back this has been all afternoon.
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Mar 31, 2010
I have a iPhone 3G.So I made the mistake of upgrading to 3.1.3 firmware, I had unlocked and jailbroken with Cydia and Blackra1n. So i waited a while until there was some ways to do it to 3.1.3 and used Redsn0w to jailbrake which worked and tried to unlock with Sn0wbreeze and it didn't work, I then turned the phone off and the next day I have turned it on and I think its bricked. It just has the sn0wbreeze symbol, computer wont recognize its plugged in and I have held down hold and home to rest and it does nothing.
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Jan 29, 2012
Yesterday I tried to turn on my phone after charging it. It vibrated and the backlight lit up as it usually does when the phone turns on, however, the Sony Ericsson logo does not appear and it stays frozen in this state. I have tried removing the battery for a few minutes but it doesn't change anything. I also tried connecting to PC Companion, which intermittently detects the phone, as if it was being continuously connected and disconnected. I cannot do an update or anything to it from the computer.
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Nov 25, 2011
I am attempting to update the OS on my BB Bold 9700, as suggested by the BB Deskyop Sofware. The update started and seemed to be progressing but about 3/4 of the way through it is frozen at "Loading module"net_rim_speech_data_en_US.cod".
What should I do? The system warns "do not disconnect your device or stop this process as it could make your device unusable"
Later: I solved this problem by disconnecting the phone from the PC and downloading the OS6 package from the Blackberry.com/Downloads site, re-installing the Blackberry Deskop Sofware and re-starting the update process, this time with all power saving on the PC turned off.
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Jul 13, 2011
my device has frozen during an update! what is the best thing to do from here? im reluctant to unplug it as it warns it may make the device unusable
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May 24, 2012
Update for new OS has frozen it has done this once, so I unplugged it after 5 hours and lost all my contacts it has done it again now on messages I do not want to lose those as well anyway of making it get going again?
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Jan 4, 2012
I tried to update me phone to 7 OS but it just seemed to not be doing anything, and I know i shouldnt have but I took out the battery and put it back in but now it would turn on it just goes to a screen with a egg timer ! What do I do to get it back working?
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May 26, 2012
I got an update for my 9900 but when 'backing up your data' my phone has froze on backing up social feeds at 7% and has been like this for about 6 hours!
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Aug 28, 2012
my blackberry bold 9900 appears to be frozen I assume as I started doing the software update since 2pm today and yet its still not finished? It has been 8hours now. It seems to have frozen on 14%. Now I have tried rebooting my phone many times but it keeps on taking me back to the software update page. I am currently unable to access anything on my blackberry device.
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Jun 26, 2011
BB Bold 9780 is frozen for days. I downloaded an update from APP World and when I rebooted device it shows BB Logo and the loading line fills up from left to right but never changes screen. The phone is locked in this mode. Is there a manual reset pinhole? The update was for the Traveler APP upgrade free.
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Oct 31, 2012
my 9900 bold has froze at 8% while doing a software update, its been like this for about 5 hours
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Sep 4, 2012
I did an update on my BB (worst decision ever) and now it is frozen on social feeds. The overall backup progress is at 6% and will not move at all.This is my business phone and it needs to work ASAP.I'm completely annoyed (though not surprised) that this has happened. The phone will not connect to the computer so I'm basically stuck with whatever I can do via the phone. I've removed the battery three times already and the same thing happens.
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Feb 24, 2010
Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.
I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.
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Jan 16, 2012
So, I went to check if there was a new OS update. There was, so I downloaded and am currently installing it. However, it's been "installing" for 8 hours now, and it's stuck on 14% Overall backup progress. And 0% Social Feeds.Also, not sure if it's related. (probably is) but my Signal is off and i have no network connection. And I've got good coverage usually at home. I realised the problem about 7 hours in, after it said it would only be 2. So I battery pulled it, and it didn't work, then I tried battery and sim pulling, that didn't work. I've tried hooking it up to my blackberry desktop. It can't pick the device up because of it.
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Aug 30, 2010
When I sync my BB to my Mac, it says that there is an update available for my BB, and when I try to update, it keeps saying not enough memory. I deleted all the apps, even the core apps, I wiped my device still no solution!
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Jun 10, 2010
I tried using CrackMem for the first time when installing the latest OS. I did everything the instructiosn told me to do and now all I keep getting is 507 Error no matter what I try everytime it tries to load the software to the BB.
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Jun 22, 2010
i am unable to update OS for my Bold. the present one is 4.6.0.266 when i tried updating from handset and by connecting through laptop, every time it says no updates available. how can i upgrade to OS 5.
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